Bahia Principe Luxury Akumal
12,774 reviews
#12 of 20 Hotels in Akumal
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Carretera Chetumal - Cancun Km 250 Playa Aventuras, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$183
$183
$130
Free cancellation until 10/23/21
Booking.com$183
Expedia.com$183
Travelocity$183
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-out
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Akumal
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Golf course
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
45Restaurantswithin 5 miles
28Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancún Km 250 Playa Aventuras, Akumal 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $18/day
12774Reviews4397Q+A100Room tips
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Popular mentions
Fantastic resort, phenomenal experience. There was never a moment that my wife and I weren't completely more than satisfied with the staff, services, and care we received while staying at bahia principe. Special thanks go out to Samantha and all the privilege club staff members. Not a night went by without the privilege club members checking in with my wife and myself to make sure our stay was anything short but fantastic
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Plan ahead for excursions you might be taking when stepping off of the resort
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Helpful
+1
This resort is absolutely breathtaking! The staff are all so welcoming, friendly, and fun. They make you feel like a part of the family. (Special thanks to Jonathan. We went on a bike tour with him one day and he never failed to stop by and say hi to us. Even remembered all of our names.) There are so many activities to do such as dancing classes, water sports, yoga, night shows, etc. But if you want to relax, there are plenty of places you can do that as well. I definitely recommend the Bahia Spa for the massages. You feel so relaxed and refreshed. The buffet offers a lot of different types of food that tastes delicious but I also highly recommend making reservations to the restaurants as well. I haven’t tasted food so mouthwatering like that in a while. I’m sure that many people are scared to go on vacation because of Covid, however the staff go above & beyond to make sure that everything is disinfected and they make sure to take every preventable measurements to make sure that we’re all safe. I was pleasantly surprised how on top of things they were. My girls and I have been here for a week and it’s been so much fun & relaxing at the same time. It’s a trip that we definitely needed and everybody at this resort has made our trip even more memorable. I usually don’t like going to the same place more than once but I will definitely be back here again soon. Thank you Bahia Principe for an unforgettable vacation! ❤️…
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Date of stay: October 2021Trip type: Traveled with friends
Helpful
+1
First time at a Bahia Resort. We have traveled to the Riviera Maya prior, several times before. We traveled with a group of six. All of us thoroughly enjoyed our one week stay at the Bahia Akumal Resort. Prior to departing, I think I read every recent review, the good and the bad. The can honestly say I did not experience any of the negative experiences mentioned in the bad reviews. I went down there with an open minded, but still aware of concerns raised by others. We arrived a few hours early, were greeted part the staff immediately upon arrival, our baggage secured and tagged, and direct to the Front Desk. All of us completed the early check-in and were quickly registered with the resort. One room was ready, two were not, but we were a few hours early. The staff suggested we relax in the restaurant and enjoy lunch. We were greeted by the restaurant staff and seated. After a quick bit we went back to check on the rooms and they were ready. We were driven to our rooms, and the luggage brought up to the rooms as we settled in the the coming week. The ocean front room views were stunning. Room was clean, and no odors noted. I had concerns for the mattress from the prior reviews. Mattress was firm and we slept great on it. As a person with back pain, there were no concerns with it. Mini Frig stock with a few bottles of water, sodas, chips and beers. Frig refilled each day of the stay. Room towels clean and replaced daily. Room cleaned daily, and early in our case, which is good as we are early morning people. Minimum sounds from the adjacent rooms and floors were a welcome relief. No thin wall conversations heard here. Peaceful week undisturbed. Beach is rocky and has broken shells so water shoes are a must. Beach is no different than the other Riviera Maya beaches I've visited. Beautiful views and warm water. Resort installed a breakwater wall to shelter the beach. Sea life is plentiful in the water around the beach, with small fish swimming around you. We spent a great deal of time at the Adults Only Infinity Pool. It is quiet in the mornings to early afternoon, when the sound starts to pick up. The two servers at the Infinity Pool, Carmen and Leidy were constantly checking to ensure our beverages didn't run low. Excellent servers. Most of the lunches were eaten at the Acuario Beach Restaurant. The server Jose is professional and very friendly. Great sense of humor. Great service when it is just a snack bar restaurant. You get the full service. Went to four of the Ala Carte Restaurants; Gourmet Arlequin, Dolce Vita (twice), Frutos del Mar Seafood and Tequila Restaurant in Tulum Section. Everyone loved Tequila's, not complaints. Mixture on the others some of the courses, but overall everyone was happy. My first choice is Dolce Vita because of the service. The head waiter Baldemar ran a professional operation there. the highlight of Dolce Vita is not the food, which is great, but the server Alejandro. The guy is great, extremely personable, friendly and warm, on top of being a fabulous server. The Arlequin server brought a cake out for our friends anniversary, a welcomed surprise for all of us. Jonathan, the server at Tequila's a gem. Jorge is Guest Services very helpful in arrangements. Joel at the Front Desk went out of his way to assist us. Malendy (probably spelled wrong) in Tequila/Cigar Shop truly friendly. A great vacation for three couples. If we wanted to, we could find faults and dwell on them, but we didn't. We didn't let minor concerns interfere with the outstanding service we were receiving from the entire staff, especially the trolley drivers. For the dollars spent this was an very outstanding week in Mexico. Remember, while tips maybe included, please don't let that stop you from rewarding good service. Tipping goes a long way, and encourages greater service, The servers quickly realized that our group provided tips, though rather small by America standards, are they tried even harder to please us. My wife and I will be returning here in the future. To the management, Jose and Alejandro are assets to your Resort. Please acknowledge them for this positive review.…
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Date of stay: October 2021
Value
Service
Sleep Quality
Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 4 days ago
Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the food, the shows, the buffets, the staff and our facility. It was honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction. We are very proud to have made a contribution into your excellent holiday. Thank you for mentioning our staff, they have already received your congratulations. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Regards !!! Lucero Alvarado Bahia Principe Luxury Akumal
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+1
We recently returned from Luxury Bahia Akumal (last 2 weeks of September2021) We have been to this resort complex chain well over 20 times, mainly staying at their flag ship hotel Sian Kaan which was closed, We were so happy to return and we have two other trips booked already one for celebrating New Years and then in May 2022 were we hope to meet many repeat guest that were to join us in September but had to cancel due to COVID restriction The hotel was probably only 25% full which resulted in some of the restaurants were closed and it became difficult for some, to experience the various foods and experience, Having said that I would suggest that as restrictions improve for travel the hotel complex will get back to the highest standard offering full service to their guest. We met many of the staff which we got to know well, over the many visits we have made to this complex. All of the staff were so happy to see us again and their service was just as good or even better than pre COVID. They are some changes which repeat guest will most likely like to know 1- the Sian Kaan beach is now for Coba guest. The pier was washed out due a hurricane 2- I was informed the new Sian Kaan beach will be where the Premier beach was and they are removing many of the rocks to make it good for their guest. Not 100% sure if this is true but most likely is the case 3- repairs are in progress and I suspect will be completed by our May 2022 return 4- no longer can you get an alcohol drink at the 24 hour snack bar after 11 pm closing. Was not an issue for us , but I am sure some guest will feel negative to this. 5- the miniature alcohol drinks in the room have been stopped. I found this a down grade especially for the quiet folks like myself who liked to have a drink before going for dinner or on my return to our room after 11 pm. I would hope this is corrected as it really was a nice gesture making the complex a true 5 star resort for adults. 6- I tried to find out if Sian Kaan will have again the special repeat guest party. No one was sure but I do believe it was a bonus especially for those who have been many times to meet up which many of the repeat guest. 7- All of the grounds were as before being kept spotlessly clean 8- the trolley service was as usual running with 100% efficiency. Who ever is the head of this needs to be congratulated for such an excellent service. 9- we saw and excellent show at Tulum resort called Origen. It had acrobatics and yes it cost $5 US per person but what a show and I would strongly suggest anyone visiting if they have the opportunity to see , to do so 10- their was little to no sea weed during our visit and it maybe at the time of our visit but this was good to see. 11-we enjoyed on our last night dinner at the Tequila restaurant in Bahia Tulum. This is a must if you like trying Mexican food. Thanks to the manger Eduardo who took his time to walk us through the restaurant explaining all the various foods 12- the new Indian restaurant should be on your list to try. If you like spicy food then add this to your program. 13- the weather was excellent They are many of the staff that I could point out that made our holiday enjoyable. However, I decided to do this direct to the hotel rather on Trip advisory. For return guest , I believe you will enjoy the hotel complex just as before even though some of the changes maybe temporary. We thank all the staff for their wonderful service and friendliness and we look forward in seeing you very soon again To some of the guest of the hotel. If you want to enjoy your holiday and you get excellent service from the hard working staff, show your appreciation for their service, it will go a long way. You will be awarded in your heart. I am sure you do it in your own country if you got good service. Looking forward to returning and meeting all of the workers / repeat guest again Stephen and Barbara from Canada…
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Date of stay: September 2021Trip type: Traveled as a couple
4 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 5 days ago
Dear guest, First of all thank you very much for staying in Bahia Principe Luxury Akumal Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya. We have already sent your nice words and thanks to the departments involved and in the name of the whole Bahia Principe Hotels & Resorts , we want to thank you again for your valuable comments. Thank you also for consider a return visit, It will be wonderful to welcome you again, so please contact us 2 weeks before your next arrival at info.akumal@bahia-principe.com in order to have ready a very especial welcome for you and your family Kind Regards from the Mexican Caribbean Lucero Alvarado Bahia Principe Luxury Akumal
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We spent NYE in the hotel. It must say, they made a very lovely evening and the message was lovely considering the current worldwide situation. It was very touchy evening. Spa and hairdresser - super service. My sister and I spent most of the day and our hair dresser - Karla - was super cool. Opportunity to go to Tulum hotel - this was really nice to change the environment. Rooms could be improvement. At the last day of our stay we have issued with the air con, as per today some of our stuff have the small of the air con. Staff from December 26 to December 31st - staff was super friendly, always smiling and asking to all parties at the table. On January 1st, it seems there was a change of staff and there were not as friendly as previous one. In a table of 2 men and 3 women, they only addressed to the men...... this was really terrible. Spa and hairdresser - super service. My sister and I spent most of the day and our hair dresser - Karla - was super cool. Food - it was more addressed to Canadian / American style. there is some room for improvement specially in the bread selection. There is more than Pan Bimbo or Wonder ;-)…
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Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
PRICE RANGE
$125 - $669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
758
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (2.7 miles), Akumal Natura Rescue (4.3 miles), and Cenotes Sac Actun (4.6 miles).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Taverna Akumal, Turtle Bay Cafe & Bakery, and Loncheria Akumalito.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have an airport shuttle?
Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Luxury Akumal have any great views?
Yes, guests often enjoy the ocean view available here.