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Bahia Principe Luxury Akumal

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About

#5 of 6 all-inclusives in Akumal
Location
4.3
Cleanliness
4.6
Service
4.4
Value
4.3
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
Hotel links
Special Offer:Exclusive discounts!

Location

Carretera Chetumal - Cancún Km 250, Akumal 77760 Mexico
Name/address in local language
Bahia Principe Luxury Akumal
4.5
4.5 of 5 bubbles13,860 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Many guests at Bahia Principe Luxury Akumal commend the hotel's vibrant atmosphere, with entertainment that keeps the mood lively and welcoming. While the rooms may be seen as outdated by some travelers, their cleanliness earns consistent praise. The service is generally applauded for staff dedication, though experiences can vary. Amenities are a highlight, offering a variety of dining and leisure activities, despite some perceived areas for enhancement. Opinions on value are mixed, with some guests noting extra costs but others finding the pricing reasonable. The hotel's prime location near the beach is frequently celebrated by visitors.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Service
Attentive
Amenities
Abundant
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Randal A wrote a review Apr 12
1 contribution
Highly recommend fun for everyone from senior citizen to young adults the Beats were great the staff was excellent I felt like they truly cared about my experience. I would highly recommend to take a couple hours and explore the property and find all that it has to offer before you only go to One location every day
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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scarletjim wrote a review May 2022
colchester249 contributions177 helpful votes
Hotel's Favorite
Back for our 4th visit, a bit nervous that standards might have slipped, but generally thought that overall they have improved! Despite what some other reviews have said in recent months, we found the staff to be as friendly and helpful as ever, the grounds to be as beautiful as ever, the buffet food to be even better than previous visits, and generally most things to be fantastic for a hotel in this ‘range’. Of course nothing is ever perfect, so we did have a few little gripes, but I’ll mention those later. RESORT SIZE / LAYOUT: This is one of the main factors that continues to draw us back – the fact that, as an Akumal guest, you can freely visit Tulum, Coba, and Sian Kaan, meaning 4 different hotels and grounds, all with different atmospheres, pool set-ups, surroundings, restaurants, evening shows etc, means that we feel as though we have so much variety here, you get to make choices about each day and evening, and that feels good and also seems to make the holiday last longer as no 2 days are the same unless you want them to be. GROUNDS: These remain well-kept and beautiful throughout – not just grass and trees, but real effort taken to manage and sculpt them, for example the white pebbles round the base of many of the plants / trees in Akumal really make them ‘pop’, they look even better now than before. STAFF: I’ve seen people say that staff nowadays are less happy and/or less ‘capable’. We certainly never saw that – of course you’ll get the odd person having a bad day, don’t we all, but 99% of our interactions were with smiling friendly staff eager and capable to help, even for any awkward food or drink requests (i.e. anything requested by my fiancée… lol). There were a good number of people who managed every day to combine smiles and banter with great attention to detail when creating your drinks – a good example was Aldair (usually on the Akumal bar near the pool – perfect Scotch Negronis every time!) – we remarked several times that he is excellent at his job, as are many others. FOOD - BUFFETS: Throughout the complex we found the buffet food exceptional, even better than in previous visits. I just don’t know what anyone who says otherwise must eat. Many live-cooked options as well as ‘trays’, we enjoyed many incredible items from both. I particularly enjoyed being able to have freshly cooked salmon for lunch on many occasions. We racked our brains trying to think of something people might like to eat but isn’t there, and we couldn’t really think of anything. And everything tasted good – it was incredibly rare for us to take something to try and not enjoy it. FOOD - A LA CARTES: These have had ups and downs for us since our last visit. Last time, Alux was our winner, with its brave and obscure combinations bursting with flavour. This year in both visits we found Alux to be tame, flavours too bland and boring for our taste (not to mention inexplicably unbearably hot inside the restaurant – far more so than other a la cartes). Rising a few places to be our new number one this year was Arlequin – similar style to Alux, but we just thought the food and service were the best here this time round. Honourable mentions go to Thali – having Indian food was a nice addition, something very different to the other restaurants – and Los Corales, which has finally given us the rib-eye steak option that the whole resort has always missed, and delicious it was too. 😊 Generally we thought the a la cartes had gone down a little – more safe / bland, bit like Cuban resort a la cartes – but still provide a nice alternative atmosphere and ‘glitz’ for the evening, so we still booked them for most nights (12 of our 14 nights). ENTERTAINMENT: This does appear to have been trimmed somewhat. All lovely people, but when we were here previously there were far more different shows – now the show schedule is more limited, and on a one-week rotation, so each show will basically be on 4 times each week (once each in the 4 resorts), then the same the following week. We preferred our last visit when there were many more shows and more variety, but it’s not a deal-breaker for us. Live music was also available most nights, and is a nice different option around the shows. Our favourite band was ‘Amber Acoustic Band’ – easily the best we heard on our holiday. There were also some terrible ones that could barely sing! :/ NOTE TO HOTEL: Please invest a bit more in better quality bands with less predictable songlists. This is 2022 and Akumal is meant to be a luxury hotel – surely no one wants to hear 4 different bands doing YMCA – it’s not a 20th century wedding party! 😊 Then one other request – please employ some more evening entertainers! We had karaoke indoors for our first 2 nights, then not for the other 12, apparently because some entertainers left and were not replaced! It only takes one or max two to run something like that, so I’m not sure why they couldn’t have offered overtime to others or something like that, but this was a shame – to go without a particular evening entertainment for 12 days in a hotel of this size just because the entertainment team is one person short is a bit silly. GUESTS: Generally nice and well-behaved people here throughout, certainly more so than whenever we go to Cuba, and more so than Akumal 4 years ago. You do of course get the odd person who shouts a lot, or inexplicably thinks it’s ok to subject others to their music around the pool (astonishingly selfish, and something I think luxury hotels will crack down on at some point, as it seems to cause a lot of complaints / arguments…) etc, but generally most people were nice – no big groups of aggressive drunken idiots anywhere or anything like that. When we were there I’d estimate our resort was maybe 30% Canadian, 20% US, 25% UK, 10% Polish, 5% Mexican, 10% other – though I could be miles off. IMPROVEMENTS NEEDED – AIR-CON: Just one key issue that had numerous impacts / manifestations – air-con desperately needs attention throughout. A few examples: - It was damn near impossible to sleep in our room. My thermometer said 27 degrees celsius with the air-con on all day and night. I called for maintenance to take a look, he stuck some device in the panel, spoke to the lady on reception, she said it’s 21 degrees. I explained that the dial clicks on about 26.5 – she said ignore those dials, they’re always broken (!). I explained that my own thermometer said 26.5 – she said the maintenance guy said it was 21 at the panel – but we don’t sleep up there in the panel! I don’t think there is anything she or he could have done there and then, but the whole system desperately needs an overhaul, as I’ve been plenty of other Mexican hotels that manage to cool their rooms effectively. - The new sports bar is also boiling hot, as it has the full panel windows open (!) We asked why, we were told that the air-con is broken and they need to wait a few weeks for it to be fixed. That is insane – that sports bar is only a couple of years old, it should have state-of-the-art air-con, and if something goes wrong with it then there should be contractors paid to work through the night to fix it asap. It’s not impossible – the Coba sports bar (a cheaper hotel you may note) is absolutely beautifully freezing cold all day, despite normally having a door open at both the front and the back! So it is achievable. For us this made the sports bar a big disappointment, it was never the cooling oasis we had anticipated. In addition, having the windows open meant that there could not be loud music in there, so any evening entertainment like karaoke or live bands in there were no longer possible after the first 3 days of our 14. ☹ - As mentioned earlier, Alux, formerly to us the best restaurant in the whole complex, is now a far less pleasant experience because it’s boiling hot in there. It never was in previous years so I’m not sure what happened. So, basically Grand Bahia PLEASE FIX THE AIR-CON THROUGHOUT THE RESORT! Thanks. 😊 Then one more ‘improvement’ – it would be nice if reception were more helpful for matters outside of their control. For example, our transfer home didn’t turn up. All we wanted the reception to do was to sign a piece of paper to confirm that we had been waiting there at the right time, yet they refused to do so. Why, what on earth difference would it make for them? It would have been useful to us to reclaim our taxi from the holiday company, and there would be no liability for Grand Bahia, we were simply asking them to confirm we were there, which they knew we had been, yet they flat refused to write or sign anything at all, and simple continued to say “It’s not our problem” – poor attitude, and they should be trained to try to think more roundly in such situations, as giving us that piece of paper would have cost them nothing yet would have avoided me writing this criticism here. (PS and don’t rely on TUI, utterly useless with anything we asked of them, they might as well just have a chatbot automatically replying ‘this is probably due to covid’ for any issue you want to raise, even if it is very obviously nothing whatsoever to do with covid. They appear now to be just using that carte blanche as an excuse for anything). So, other than those two things, is it otherwise perfect? Of course not if you’re really picky, of course a few things are below 5-star here and there – rooms are a bit dated, not that we care much about that; sometimes you order a drink and it never comes; sometimes your mains in the a la cartes have a ‘big reveal’ which is comical as they often have the dishes the wrong way round (haha) – etc. But AT THIS PRICE POINT it would be stupid to expect perfection, and we don’t need it, we’re very happy with what we get for what we pay here, it’s great value. Right, that’s me done. Will we be back for a 5th visit? Absolutely we will - mainly because we think the quality of food, and variety of… well… everything… is better than we can get for a similar price anywhere else. We had another wonderful holiday here and hope to have more. 😊
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Date of stay: April 2022
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Room Tip: Ask for one with good air-con
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal
Responded May 9, 2022
Dear Scarletjim, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Thank you so much for your positive comments about the service, the staff and our facility. We are concerned that not all our services were to your approval and liking as every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. We highly appreciate all your observations which will be taken into big consideration by the Management. If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. Best regards, Ahiram Tavarez Bahía Príncipe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mjg499 wrote a review Apr 11
5 contributions
Our second time back as a family of 4. The children were entertained at the many different pools you can use across the three resorts. The beach is beautiful and breezy so means you can sit in the sun mostly. The rooms are very dated but if you care more about the other (more important stuff), then this resort won’t disappoint. We barely spend time in rooms when we go away… - The buffet is good for breakfast and lunch. Plenty of choice though we found 12.30 lunch everything was hotter and it felt like busy. - A la cartes are excellent for the price you pay for AI. We booked all in advance via the App from the UK - ate in Ku-Uk (great), Tequilla twice (delicious), tortuga which is a great experience and delicious cuts of meat. Also Mediterranean (fine), Fruita del mar (great) and dolce vita which was good too. - The cafe is a nice touch with pastries available all day long, alongside nice coffee (inc ice coffee and fraps) - The kids club is hands down *excellent*. The staff immediately recognised my daughter who they’d looked after 2 years ago! They are so caring, energetic and incredibly organised. There is no sitting around watching telly, they’re on the go constantly but with lots of air con and shade. The evening shows they put on with the kids (at 8pm, so advisable to book early a la carte meals if you think your child will want to partake!) are so good. Little talent shows, a mini circus, frozen and Moana etc. On the stage! So lovely. - The golf buggies to go between resorts is a great touch and you soon get used to the routes. As well, there are enough pools and sunbeds for everyone. NEVER were we without and we were a group of 8 with our friends. Always got shade too. - the spa is lovely. My daughter had half a head of braids but I would recommend the massage hut beyond grand Tullum hotel as it’s more reasonable, and great. From the hotel we did two day trips this time (as did the Mayan ruins at Coba before); a cenote park which was epic. 4 cenotes in one area and access to all for around $50 pp. And snorkelling with turtles at AKUMAL which is a must. All in all, a lovely week of perfect weather and plenty to do. Would recommend for a mid range (it’s not luxury luxury) all inclusive with great food, decent and plentiful drinks (house wine is v drinkable).
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Date of stay: April 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Savannah A wrote a review Apr 10
1 contribution
I have a reservation for 5 days and 4 nights. I'm reading how important it is to make reservations in the restaurants that are ala carte. You can early check in and make restaurant reservations 10 days in advance. However, nothing works!! The app doesn't work, it says I'm already registered but I never registered. It won't accept the passport download on google chrome, finally I figure out to use Safari...no help from the Bahia principe. I splurged and and made a reservation for the highest end of the resorts and the new modern room since we were there for such a short stay. We haven't even arrived and it has been unbearably frustrating!! I'm worried about what is to come. I made a nonrefundable reservation to get the lower price and knowing we were going no matter what. I'm worried this will be disorganized and a sham.
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Date of stay: April 2024
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Trip type: Traveled with family
Room Tip: Make a refundable reservation!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 3 days ago
Hi Savannah, I'm sorry to hear about your frustrations with the pre-arrival process. Your experience doesn't meet our standards, and we apologize for any inconvenience caused. Please reach out to us directly for assistance with your reservation and any other concerns you may have. We're here to ensure your stay is smooth and enjoyable. We appreciate your feedback and hope to address your concerns promptly. We look forward to welcoming you to our resort and providing you with the excellent service you deserve. Kind regards, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elisa L wrote a review Apr 10
3 contributions
We've just returned from a family holiday here and I can say is what an amazing time we had! The staff at the hotel are fantastic. Everyone works so hard to give you the best holiday. Special mention to the kids club team who were wonderful with my daughter. The resort is clean, the rooms are comfortable and the aircon worked great. Drinks are fabulous and the food is tasty. Ku'uk was our favourite al a carte. The buffet was good, especially the breakfast! My only slight complaint is that there aren't nearly enough umbrellas at the pool and finding shade after 9am was hard. Overall though we had the best holiday we've had in a long time and we would definitely return to the Bahia Mexico resort. Thank you to all the staff!
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Date of stay: March 2024
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Trip type: Traveled with family
Room Tip: Grab a spot in the shade early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 3 days ago
Dear Guest, We're thrilled to hear you had an amazing time during your family holiday at our resort! Thank you for your kind words about our hardworking staff and fantastic amenities. We're glad your daughter enjoyed the kids club, and it's great to hear you loved the food and drinks, especially at Ku'uk. Your feedback about the umbrellas is duly noted, and we'll work on improving this aspect for future guests. We look forward to welcoming you back to Bahia Principe Riviera Maya resort for another fantastic holiday! We look forward to your return! Warm regards from the Riviera Maya, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gail D wrote a review Apr 8
Milwaukee, Wisconsin7 contributions16 helpful votes
22nd visit to Bahia with family and enjoyed a restful Easter holiday at Akumal. Manager Carolina worked hard all week to check on us and assure we were enjoying ourselves. Dinners went well, always had a pool spot, and rooms were comfortable. Thanks Bahia family!
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Date of stay: April 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 6 days ago
Hi Gail, Thank you for your wonderful feedback! We're thrilled you enjoyed your Easter holiday at Bahia Principe Luxury Akumal. Your kind words about Manager Carolina and your overall experience mean a lot to us. We look forward to welcoming you back for your 23rd visit! Best regards, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R N wrote a review Apr 4
1 contribution
Landscaping in beautiful! If you cannot catch a trolley, walking from each villa is not long (10 minutes at most). Plus you will need to walk in order to burn off all the wonderful food they have. AMAZING! There is not much information when you first arrive at the hotel. For example: Did you know that you can check in and make dinner reservations 10 days in advance? Did you know they actually have 3 beaches; one at each resort? Did you know they have a rewards program? Did you know Friday nights is seafood night at the buffet? Did you know that you must dress up for Don Pablo and Kuun Restaurants? These are things that you only discover after visiting. I do think the excursions are pricey and felt a bit taken advantage of. I do recommend the caves though. All in all, this resort is amazing. The people are so friendly and the entertainment staff are friendly, outgoing and energetic. The waiters work their *%#?! ass, so bring some tip money. ENJOY!! Do NOT make arrangements with "Hoppa" shuttle service from airport to resort or vise versa. They did not show up to take us to the airport. They did not respond to texts or emails. Staff members are not familiar with this service so they could not help us. We were unable to purchase a seat on the resort shuttle so we had to take a taxi ($216 US).
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Date of stay: March 2024
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Trip type: Traveled with family
Room Tip: Book dinner reservations 10 days in advance. Mexican schools get out end of March first week of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest, Thank you for sharing your fantastic experience at Akumal! We're thrilled to hear you enjoyed the beautiful landscaping and delicious food. We appreciate your feedback regarding the initial lack of information and the helpful tips you provided. We apologize for any inconvenience with the shuttle service and will address this matter. We hope you had a memorable stay and look forward to welcoming you back in the future. Warm greetings from the captivating Riviera Maya! Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerry C wrote a review Apr 3
Vancouver, Canada28 contributions65 helpful votes
You won't go wrong booking Bahia Principe Akumal. Although it has some flaws, the good far outweigh the bad. We stayed for 15 days and still wish it was longer. Here's the bad: the beach sand is quite course, the sea bed is hard and rocky (wear aqua socks), and the waves are quite large - but there are wave barriers in place. Still, the swimming area is quite limited and shallow with very little snorkeling opportunities. Beach Volleyball - very popular with a nice sandy court, however way too many children joining the game. It would be nice if there were two courts (often we had 40 plus people rotating in). Or, have a children's time and an adult's time. Here's the good: everything else! Food, pools, activities, music, live entertainment, tennis, basketball, rooms, staff, gardens, restaurants. It was all very good. And they have an App to use to book restaurants and view activities. The Entertainment team are all superstars but in particular: Eduardo, Guillermo, Erik, Jhonathon, and Gerardo really made us feel special. But the highlight of our trip was Nestor at the Tennis Centre. He is such a good teacher and also a good manager of all the activities there. It was a very busy place when we were there most mornings and he managed to keep everyone active. We did free group tennis lessons with him as well as paid private lessons with him. Not expensive and well worth the time - even with his 'menu of pain'. LOL For those not familiar with Bahia Principe, it is massive with 4 resorts (Akumal, Tulum, Coba, and Sian Khan). We visited all four for dinners and buffets. There are shuttles every 15 minutes to get you everywhere but we often just walked to Coba and Tulum - the shuttle will pick you up along the way too. Also, it is important that you download their App and check-in and begin booking restaurants 10 days in advance of arriving. Pro-Tip summary: Aqua socks. Download the App. Try to get a renovated room (Buildings 58-63, it might cost slightly more, but worth it). Don Pablo restaurant in Tulum is the best. Mashua Nikkei in Coba is very good. Foam parties are a hoot. Tip the staff - even a little goes a long way. Don't order the Rib Eye at Katuk restaurant, get the T-Bone or New York. This was our 2nd time at this resort, exactly 10 years apart. The renovations and improvements are fantastic. This resort is trying very hard to win your loyalty.
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Date of stay: April 2024
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Trip type: Traveled as a couple
Room Tip: Buildings 58-63 are renovated and have swim-up pools.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Hi Jerry, Thank you for sharing your detailed feedback about your recent stay at Bahia Principe Akumal! We're glad to hear that despite some beach-related challenges, you found the overall experience fantastic. It's great to know that you enjoyed the food, pools, activities, and the exceptional service provided by our staff, especially Eduardo, Guillermo, Erik, Jhonathon, Gerardo, and Nestor. We appreciate your loyalty and your helpful pro-tips for future guests. We hope to welcome you back for another memorable stay in the future! Warm greetings from Mexico, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Levent C wrote a review Apr 3
2 contributions4 helpful votes
We visited Bahia Principe Luxury Akumal resort late March 2024 for 5 nights with my wife and 11 year old daughter. Our overall experience was great and we enjoyed our time. I will provide highlights of our stay below for potential customers who may consider this resort for their vacation. Before moving on to the highlights, I need to mention about one issue we experienced when booking the stay and this information can be useful for other families. When I was booking it at Trip.com, I entered information that this booking would be for 2 adults and 1 child. The website displayed information that kids stay free at the resort and displayed the price for the booking. It showed that the meals would be covered for 2 adults through. My understanding was since kids stay free, my daughter is automatically covered for meals. A day before our flight, I was making reservations for the a la cart restaurants and I realized that I couldn't add my daughter in the reservation. I had a suspicion that something could be wrong and I called Trip.com to ensure everything is correct. What they told me is that even though kids stay free (when no extra bed is requested), I had to select another room option which covers my daughter's meals, which was $750 more for 5 days. If you state that kids stay free in the resort at an all inclusive resort, customers would not think that whether they should be paying extra for their meal. And the way how that separation is made on the website is not clear enough for you to differentiate that point. Apparently, there was another room option with 3 people icon (and not 2.5 people icon) and without any warning or disclaimer about this fact, I had to understand that difference. Anyways, I talked to Trip.com supervisors multiple times that this was not our mistake and we should not be responsible for the additional pay as they had to make that differentiation very clearly. The user experience was deceptive. They said they cannot do anything about it. When we went to the resort and about to check in, the front desk staff was listened to us about our experience (KUDOS to LUIS!!) and they justified our situation and did not ask additional money for her meals. Long story short, our experience with Trip.com was really dissatisfactory and I recommend people to double check every information very clearly before they make their reservation. Now, the highlights: Room (10/10) - We booked the upgraded/renovated the room and we loved it. There was no issue at all in the room. A/C was running perfectly, shower and toilet area separated well from the room and functioning properly, the beds were comfortable, the TV was equipped with many apps and remote room control options. So it was beyond our expectation. I highly recommend booking this option (as I recall the difference was not that much) as we have had not pleasant experiences before with rooms we stayed in. Food (9/10) - We had breakfast and lunch at the open Buffett restaurant mostly. There were many options for everyone and we enjoyed the variety and quality. For dinners, I made early reservations for the a la cart restaurants and they were really good as well. Especially Kantok (Meat), Ku'uk (Gourmet) and Frutos del Mar (Seafood). Make sure you make your reservation early from the app of the resort a few days before your arrival, so you can get your space. Beach (7/10) - Beach area was nice. The water was calm due to the man made barricades placed to prevent waves. It was shallow and a bit rocky, where you are allowed to swim. The beach got really crowded though in the morning time, so you may not have sufficient personal space if you want to swim alongside the shore. I was a expecting a bit better swim experience (based on Akumal/Tulum area beach pictures I have seen), but it was OK in general. They had aerobic class in the mornings, which was a great idea I think, and many people joined it while they were in the water. There is a nice cute spot where many fish (even medium sizes) swim with you. Kids and many people enjoyed that area with their goggles. Pools (6/10) - We have used the main pool right in front of the lobby and also the family one (I think) which was towards to the Seafood restaurants. The layout of the main pool is nice with curvy structure and allowing people to have kind of privacy. People have their drinks, hang out, they have games and foam parties... But the pool is a bit outdated and not looking clean to be honest. The other (family) pool is smaller but looks a bit cleaner. Staff (10/10) - All the staff we have seen were very hard working, smiling and kind to customers. From front desk to restaurants, house cleaning, pool/beach side waitresses, entertainment team - they were all nice hard working people. Entertainment - They have shows in the evening (you need to pay around $15 per person), but since our dining reservations were at 8pm, we thought we'd miss them, thus we didn't purchase tickets for those. Something to consider for evenings if you are done eating early. Kids Club - We had high expectation to utilize the Kids Club for our daughter, but she did not want to join for some reason. They have activities throughout the day and you can follow their schedule from your app. They have 2 groups (4-7) and (8-12), if I remember correctly. Overall, we recommend this place to families for their beach vacation.
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Date of stay: March 2024
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Trip type: Traveled with family
Room Tip: Download resort app on your phone and reserve your dinners from a la cart restaurants. It's...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest, Thank you for sharing your experience at Bahia Principe Luxury Akumal! We're delighted to hear that overall you had a great vacation with your family. We appreciate your feedback on the booking process and will take it into consideration for improvements. It's wonderful to hear that you enjoyed your upgraded room, the variety and quality of food, and the hardworking and friendly staff. We hope to welcome you back for another enjoyable stay in the future! Warm greetings from the Riviera Maya, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pro golfer wrote a review Apr 3
Gloucestershire, United Kingdom41 contributions15 helpful votes
We, as a a family of three, have just spent 2 weeks at the Akumal. The holiday in Mexico and the Mexicans were amazing. If you wish to read the negatives , please read the base of the review. Overall, the hotel was great value. We had a sea view and this was truly amazing. The hotel was clean all of the time, and we had use of the other hotels, Tulem and Coba. All the pools were clean and fun. The food and drink at the main buffet and the al-carte were very good, and the service was superb. Maria and Armin served us and they were lovely, lovely people. We caught Collectivos from the main Highway and visited Tulem ruins, many cenotes nearby, Akumal Player Beach, etc. We saw the Mexicana and Origin shows at the hotels and they were excellent. The scuba aquatic centre was superb. Down to earth and great people working there. Shopped at the Hacenda and commuted on the shuttle buses between hotels. The main star of the show is the location. The wildlife is stunning, birds, cottees, raccoons, turtles, puffer fish, buzzards, and sea birds. Everywhere you look , it's a beautiful part of the country. Check out and check-in were simple, and the front desk was superb. The quality of the all-round service and the hotels are very good, and we were very happy there. the mexican live bands were fun and the all girl marachee band were beyond amazing. Loved them! Negatives included drunk Canadians in the one of the family swimming pools. Everyday, around 30 (middle-to late) people stood in the pool drinking all afternoon, listening to very load North American music - either on the speakers or via a live band, put-on for them. Dominating there limited culture on this wonderful Mexican culture. They walked around drunk and shouted and sang all afternoon. We thought being a family holiday that these activities would be limited to the adult only section, but with the dollars they bring to the area, they had there way on most things. Other negatives were various drunks shouting at 3-5 am in the morning going back to their hotel. Right racket some nights. Everyone was pleasant in the day though. The shuttle buses did not really make sense or work at busy times- and were loaded with folks most days. We chose to walk places, enjoying nature. I would go back to the area of Sian Khan for the amazing natural beauty and service that Mexico has to offer. And more than likely look at this hotel again. As I said, the hotel and the 99% of the staff were excellent. Shame about the drinking culture forced on them by non mexicans.
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Date of stay: March 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest, Thank you for sharing your wonderful experience at Bahía Principe Luxury Akumal. We're thrilled to hear that you and your family had a fantastic two-week stay, enjoying the beautiful sea view, clean facilities, delicious food, and excellent service provided by our staff, including Maria and Armin. It sounds like you made the most of your time in Mexico, exploring nearby attractions like the Tulum ruins an cenotes, as well as enjoying the entertainment and activities at our resort. We appreciate your feedback regarding the negative aspects of your stay, particularly concerning the behavior of some guests. Rest assured, we take guest feedback seriously and will continue to work on improving the overall experience for all our visitors. We look forward to welcoming you back to the captivating Riviera Maya in the future, where you can once again enjoy the natural beauty and hospitality that Mexico has to offer. Warm greetings from Mexico, Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$248 - $357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe akumal, bahia principle, bahia principe mexico, gran bahia principe hotel akumal, mexico bahia principe, bahia principe tulum, grand bahia principe akumal, bahia principe riviera maya, bahia mexico principe, akumal gran bahia principe, gran bahia akumal, hotel bahia principe, bahia principe akumal mexico, akumal bahia principe, bahia akumal
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
758
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BAHIA PRINCIPE LUXURY AKUMAL - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico)

Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (2.7 miles), Mayamar (3.4 miles), and Aktun Chen (2.6 miles).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Kengai, Maratea, and Autor.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have airport transportation?
Yes, Bahia Principe Luxury Akumal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Luxury Akumal have any great views?
Yes, guests often enjoy the ocean view available here.