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Carretera Chetumal - Cancun Km 250 Playa Aventuras, Akumal 77760 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Regular temperature checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Akumal
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Golf course
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
Location
Full view
47Car recommended
Grade: 47 out of 100
37Restaurantswithin 5 miles
26Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancún Km 250 Playa Aventuras, Akumal 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $6/day
12,524Reviews4,277Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
The hotel cancelled our reservation by themselves without any good reason, only diferent names in the credit card holder and booking account (first time in 20 years). They only gave us 24h via mail to change the credit card used. Sometimes when you are travelling you dont have internet all the time. we ask for explanation and they never answer the 2 messages we wrote. very bad customer service with the optional re-reservation by an extra 50% more. very disappointed. i will never now how is the hotel because of that.
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Date of stay: October 2020Trip type: Traveled with family
Helpful
My husband and i have stayed at the Akumal 4 times to date and love this place. each time we arrive back it feels like home. Staff are always friendly and helpful and nothing is to much trouble. The hotel is immaculately clean and food is always excellent quality. we've visited most of the a la carte restaurants and love them all but always find we visit the tequila restaurant as much as we can but recommend them all. Rooms - We've stayed in Villa 69 on 3 occasions on request and the adults only block 82 which we loved our butler was fantastic nothing was too much for him. We had requested a room with only 1 king sized bed as lets face it no married couple wants separate beds the two full sized beds are too small for 2 people, sadly upon arrival we were allocated a room with two beds and was told at reception that there where no other rooms available upon speaking with the butler he soon sorted this out and got us a fabulous room. The staff are so friendly and helpful, the resort is so clean and the maid service is fabulous, we always tip the maid and the mini bar guy on a daily basis i think they deserve it as they work extremely hard looking after you and the towel art alone is worth it such a lovely extra. We always visit to spend my birthday here and have had some surprises when we have returned to our room, balloons, banners, a birthday message in rose petals on the bed it's little touches like this that mean so much; and when we've visited the restaurants for my birthday meal they have made it a night to remember. We had been due back this September but due to Covid this has not been possible, we amended to Feb 2021 only for this to be cancelled but unfortunately this is the world we live in at the moment. So we have booked once again for Sept 2021 in the hope we can visit our little corner of paradise again. This time we've decided to try and adults only ocean view room ... here's hoping we get one with a king bed and a big balcony :-) I highly recommend this hotel and could go on forever singing it's praise. Visited 2009,2013,2016,2017. other years spent visiting other countries but staying at Bahia hotels.…
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Date of stay: November 2019
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Responded 3 days ago
Dear Guest, On behalf the management and all the staff from the Bahia Principe Luxury Akumal we would like to send you our appreciation for choosing us. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed. From all the staff at coba, we thank you for letting us know your nice words. We hope to have a second chance to welcome you at our little paradise! Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our best regards, Lucero Alvarado Bahia Principe Luxury Akumal
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We arrived September 30 and left October 9. We were there for both tropical storm gamma, and hurricane Delta. Neither were too bad. We were in villa 66, the ocean view was excellent, the room was so nice. The staff were pleasant as ever, service was excellent we tipped better than we usually do as well since they had to let alot of their staff go due to the other parts of the resort being closed. During covid I feel they took every precaution needed, more so than anywhere else. We have stayed at this resort now 5 times and will be back.
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Date of stay: October 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
Responded 1 week ago
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplished this goal with you. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Best regards from Mexico, Lucero Alvarado Bahia Principe Luxury Akumal
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Outstanding. They took every precaution to insure our safety. The food was incredible, and the presentations marvelous. My wife said the spa experience what fantastic. The staff was fabulous, but I have to give extra special thanks to Miguel Miam, who convinced us to buy the Romantic dinner package. He made it a night to remember! The team of Chef Alejandro and Dessert Chef Abimael presented us with an awesome dinner, and Miguel Miam, Ivan, Gustov, Absalon, and Elier were outstanding. Every couple should have this amazing experience. We're seriously considering coming back with the entire family for Christmas if we can work it out!
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Date of stay: September 2020
Rooms
Location
Service
2 Helpful votes
Helpful
Responded 2 weeks ago
Dear Guest, First of all we would like to thank you for choosing Bahia Principe Luxury Akumal. We are glad to hear that you enjoyed your time in our hotel and we appreciate that you took your time to share your experience. Our entire team will be flattered by reading you had a great time among us and we all hope to welcome you back very soon, to pamper you as you only deserve. We will be more than happy to welcome you again !!! Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Kind regards from all the staff in Mexico, Lucero Alvarado Bahia Principe Luxury Akumal
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We flew in at the end of September to the resort and everything was great. The food is really good wherever you go whether it be the buffet or a la cart restaurants. The grounds are immaculate and the atmosphere is nice and relaxing. The entertainment team is superb here. The guys like Alejandro, Valentino and Del Mar plus Maria are a big asset to this facility. They make the vacation fun and get people involved with the activities. They are a 5 out of 5 stars in my book. I like how the Hacienda is right down the road about 5-10 minutes away for shopping. We went during the Covid times and the resort was only about 20-25 percent full but it felt like we had the resort all to ourselves at times. All the workers at the restaurants were very kind and the precautions taken were very good. I always feel good at this resort as my wife and I will be back next year for the 3rd time. Thank you Bahia Principe Akumal....…
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: The best room location would be by the adult section pool next to Los Corales.
See more room tips
2 Helpful votes
Helpful
Responded 2 weeks ago
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Karina Guzmán, Bahia Principe Luxury Akumal.
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PRICE RANGE
$125 - $669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe akumal, bahia principle, bahia principe mexico, gran bahia principe hotel akumal, mexico bahia principe, bahia principe tulum, grand bahia principe akumal, bahia principe riviera maya, bahia mexico principe, akumal gran bahia principe, gran bahia akumal, hotel bahia principe, bahia principe akumal mexico, akumal bahia principe, bahia akumal
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
758
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (2.7 miles), Cenote Santa Cruz (2.8 miles), and Cenotes Sac Actun (4.6 miles).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and La Palapa.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have an airport shuttle?
Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Luxury Akumal have any great views?
Yes, guests often enjoy the ocean view available here.