Bahia Principe Luxury Akumal
12,643 reviews
#14 of 22 Hotels in Akumal
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Carretera Chetumal - Cancun Km 250 Playa Aventuras, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$183
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Regular temperature checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Akumal
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Golf course
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Green
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
40Restaurantswithin 5 miles
27Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancún Km 250 Playa Aventuras, Akumal 77760 Mexico
Name/address in local language
Getting there
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12643Reviews4354Q+A100Room tips
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Popular mentions
WOW ! From the first second to the last ! Everything was amazing ! We went as a family, with my husband, my 10 month old and my 5 years old. My husband enjoyed tennis lessons, sports bar and the pools. I enjoyed the pilates, yoga, volley-ball ... We always felt treated like VIP. Sebastian at the buffet was more than friendly, making efforts to speak french. The chef at the buffet (or in the restaurants a la carte) always made a special puree for our baby, fast and delicious ... What can I say about the kids club ? They are amazing !!! Carlos, Leo and Julietta took great care of our 5 years old ! He never wanted to stay with us, even if he was the only french speaker kid. Their program is amazing they make shows at night, the snorkel, the go to the pool, they take them to the buffet ... They absolutly take care of them. Special kudoos to Carlos who is always so nice and caring and energetic ! Also, the cleaning room lady Sylvia was a gem ! So nice and funny ! The food is great everywhere, the cocktails are delicious. Everything is spotless ! The beach is rocky but with shoes the water is super clear and warm. We were on the building 47, the ocean view was breathtaking ! It was the best 5 stars I've ever been ! Thank you everyone for everything ! Marine, Flo, Joey and Felix…
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: Building 47
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Helpful
This was our 6th stay at this resort and what an amazing 14 days. Weather was much better than the Tropical Storm and Hurricane that greeted us during our 7 day stay in October 2020. We had a great ocean front room in Villa 47 which provided us with amazing views of the sunrise. Rooms are a little dated but who stays in their room long enough for this to really matter? We aren't buffet people, or early birds for that matter but we did have breakfast delivered to the room every day and enjoyed the beautiful ocean view to start each morning. The resort felt nearly empty due to COVID restrictions and restaurants were limited but we expected this and planned accordingly. Pre-booking for our reservations worked excellent and we arrived fully booked for each night of our stay. We did juggle our reservations after arrival and only had one night we needed assistance as all restaurants were full. The privilege club concierge's at Akumal and Tulum (David and Jose) were able to work their magic and hook us up. Special thanks to our privilege club concierge David who took care of all our needs during our stay. Also want to give a shout out to Archangel and Diar at the Akumal privilege beach and Alejandro from the Tulum privlege beach. Archangel and Diar made my Wife's Birthday very special with Champagne chilled when we got to the beach and special cocktails throughout the day. Alejandro filled in at Akumal a couple days during our stay and also took care of us when we would stop in for drinks at Tulum. Archangel and Diar always took the time to make conversation and help us learn a little Spanish which was very nice. Also want to thank Jaime at the Akumal privilege club lounge for great conversation and always greeting us with a smile. COVID has definitely been tough on this resort but the staff has adapted well and took all the precautions possible to make us feel safe during our stay. Looking forward to our next stay and the amazing service we have become accustomed too.…
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Date of stay: January 2021
Location
Cleanliness
Service
Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest : On behalf of our team we thank you for sharing your vacation experience at our hotel. It is a pleasure to know that you enjoyed your holidays, the staff, the service, the activities, restaurants a la carte and our facility. We are very touched to learn that your days at the resort were full of happiness and that our animation team made your stay unforgettable. It is an honor for us to receive your inspiring comments, which encourage our staff to work even harder providing the best possible service. Thank you for mentioning our staff, they have already received your congratulations. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Best regards, Lucero Alvarado Bahia Principe Luxury Akumal
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+1
We just returned from our girl's 50th birthday trip at Riviera Maya, what a wonderful time we had at the Bahia Principe Luxury Akmul! The hotel rooms are nothing to write home about but they are clean and sufficient. If something was needed the staff was quick to bring it. Although the air conditioning and mini fridge could have been a bit cooler, I didn't go there to spend time inside my room. The hotel grounds were well cared for and the restaurants and restrooms were spotless! The food at all of the restaurants was delicious and fresh, including the buffets, which at some resorts cannot be said. They had a nice selection of food and an attentive wait staff. They were all very polite and professional at all times! Jose at the beach snack bar was fun and efficient. And I wish I could remember more of the names of our servers at the main buffet, they were wonderful as well! Let me talk about the staff! The staff is this resort's best asset. The people at the Frutos Del Mar made us feel so special, giving us a special appetizer plate on the second day we ate there! The shuttle driver Cesar stands out but all of the shuttle guys were awesome! Victor at the front desk was a pleasure and helped us get our return papers in order.(covid forms that needed printed) He was so sweet to all of us. I have to give Angel his own paragraph because he was more than amazing. Almost magical! Whenever something needed fixed or done, he would just appear! Lol! When all of the ala carte restaurants were full, he got us reservations, got us beach towels the first day when we asked where to go for them, he responded to some small issues in our room, helped with some technical difficulty with those darn covid papers and gave me a ride over to the hacienda to exchange a shirt I had bought and offered to wait for me! He was attentive and had the position to get things done! A giant shout out to Angel! I don't really have any complaints about this place, other than the beach was rocky and you really need water shoes to get in most places. The rooms could use an update it's true but other than that, it was a great place to stay! I hope to go back soon with my husband!…
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Date of stay: April 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest, We are grateful for your recent visit to the Bahia Principe Luxury Akumal and for taking some minutes of your valuable time to send us your recent experience with us. We wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Thank you also for mentioning our staff, they have already received your congratulations. We hope to have the opportunity to welcome you again in the future. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our Best regards, Lucero Alvarado Bahia Principe Luxury Akumal
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+1
Been to a lot of different resorts, but this is our new favorite. The staff works tirelessly to ensure the resort is perfect. The butler and concierge services make sure that you have everything you need from room service, aromatherapy in your room, or even a different type of pillow.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: Water shoes (water socks) are a must to enjoy the coral bay. While they have blocked the waves...
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Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear guest, First of all thank you for trusting the Bahia Principe Luxury Akumal and choosing us to enjoy your holidays. We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. It will be a pleasure to welcome you again. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our best regards from the Mexican Caribbean! Lucero Alvarado Bahia Principe Luxury Akumal
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Although the quality and standards have suffered some. It is understandable due to pandemic. The resort its beautiful and the beaches are outstanding. The staff is outstanding. first of all, I want to give a shout out to several people that made are stay memorable. Francisco at the front desk found us the right room for are stay. Maria Casanova at the adults buffet was lovely and attentive. Her attention was superb with her team Teomiro and Paulino. The entertainment team was amusing and entertaining. Especially Silvino, Jaqueline, Del mar and Alejandro. Antonio at the adults pool bar was great and also the lifeguard Carlos Manuel El Chino. At the restaurant Frutos Del Mar several staff members made the evening memorable and the food was excellent. Gladys Fildino and Leonel. We also had and enjoyable evening at the Italian restaurant Dolce Vita. Overall, I would say the after more than a year of confinement. This was a much needed vacation and the Resort provide all that we needed and more. Thanks everyone at the Resort for making it happen!!…
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Date of stay: April 2021
Value
Service
Sleep Quality
Helpful
PRICE RANGE
$125 - $669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
758
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (2.7 miles), Akumal Natura Rescue (4.3 miles), and Cenote Santa Cruz (2.8 miles).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and Loncheria Akumalito.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have an airport shuttle?
Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Luxury Akumal have any great views?
Yes, guests often enjoy the ocean view available here.