Bahia Principe Luxury Akumal
12,811 reviews
#13 of 20 Hotels in Akumal
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Carretera Chetumal - Cancun Km 250 Playa Aventuras, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (15) Pool & Beach (3906)
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Akumal
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Golf course
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
45Restaurantswithin 5 miles
28Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancún Km 250 Playa Aventuras, Akumal 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $18/day
12811Reviews4410Q+A100Room tips
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Popular mentions
Not sure where I start. We just wrapped up a holiday at this property and found it to be one of the worst experiences. Property is 1.20hr from Airport assuming reasonable traffic. Pickup is thru Thord party and we ended up waiting for 45 minutes for our pre booked private pickup once we got out as they had one guy running between the 3 terminal and greeting guest to their transportation. Property in general is clean but everything else is bad. Short staffed. No one speaks English. Food was the worst. Buffet is mostly a repeat of same lunch and dinner. Most dishes were stale and don't have serving spoons forcing guest to use the same spoon on multiple dishes. Couldn't eat at any of the alacarte restaurants. Everyday was a 2 hour discussion/negotiaton to get a reservation at one of their advertised alacarte restaurants. Any escalation their guest service manager Hector shows up explaining like a narcissist how great he is and makes promises like he controls all dining. In reality he didn't deliver anything other than waste everyones time listening to his nonsense. The bars have inconsistent policy as to where u drink. Some offer premium liquor, some charge for the same. They bring you a bottle of wine and charge you $40 but no charge if you get individual glass. The property is on auto pilot. Swim-up bars not serving. All other bars near the pool or beach have one or 2 people serving. They try their best but are limited as they have to serve all the guest in the area as a result service times are long. Bedding is probably 10-15 years old. Lucky if u get a decent sleep. I can go on and on. But nothing in comparison to Barcelo Palace, Riu or Paradisus we have stayed before.…
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Date of stay: November 2021
Location
Service
Sleep Quality
Helpful
Response from Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal
Responded yesterday
Dear Guest, We would like to thank you for taking the time to write us your comments about your stay in Bahia Principe Luxury Akumal !!! Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of our future clients. Your comments help us to take the necessary measures to improve the services in the areas mentioned; we will share this review with our entire team in order to let them know where we need to work harder. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our best regards from Mexico, Lucero Alvarado Bahia Principe Luxury Akumal
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+1
4th time at this resort and service is as good as ever! Paula in the sports bar, Aldair at the adults only pool and Edgar at the buffet were truly standouts and management should recognize them. We stayed in building 47 and couldn’t have asked for a better view or location. Room did not seem dated to us as previous reviews have stated. I high recommend booking an oceanfront room or a deluxe adults only. The beach itself is fine but once you get in the water the sand has been eroded by storms and is a rocky bottom. I had water shoes and it solved that problem. Still very calm with no seaweed and lots of fish. The buffet was okay, service was always top notch, especially from Edgar. Tulum buffet was much nicer and seems to have a much better selection. I love sushi and Mexican food so I was always happy. For alacartes we did tequila at tulum (was great), Maiko (just okay from previous trips), dolce vita we loved so much night 2 we canceled our Don Pablo reservation and went there again on night 6. We also preordered room service 4 days for breakfast on the app, always came within 5 minutes of time requested. Drinks were great no concerns with premium liquor when asked. Only nit picky comment I have is even though they have drink menus but the bartenders all make the drinks differently so they can taste different, this has always been the case and I wish management would have standardized recipes for cocktails on their menu. Coffee shop was our go to if it rained or an early evening crib game. Staff in there were always great as were the drinks they made. Also had desserts available. Entertainment staff were always fun at the adults only pool during the day. Roberto and Elias were standouts. I loved playing bocce from the pool drink in hand even though I never won a prize. Overall it was a really great trip with one minor hiccup. Which I will get into but did not let it ruin my vacation. The covid testing at the premiere lobby is the biggest gong show I’ve seen. We booked an appointment as requested at check in. When we got there, I think there was probably 70 people ahead of us. There was literally one person taking payment, one person checking info and one nurse doing all the tests. I watch a lady go to the person checking details who had not waited in line at all, at first the girl denied her and the $20 bill came out for a tip, then the girl checked in her entire party of 7 in ahead of us! So it took us 80 minutes to complete but when we left the line had to be 3-4 times longer than when we got there. The issue is understaffing and a lot of people just showed up when they wanted. We heard after that if you just went to the doctors office at the hacienda they could do PCR tests with little to no wait. Pro tip: email the resort 2 weeks before you stay with building preferences but ensure you ask them what the voucher/confirmation code is because the one they gave me was different than air Canada. I used that code to check in and book alacartes 5 days in advance.…
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Get covid tests done at hacienda doctors office
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1 Helpful vote
Helpful
Response from Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal
Responded 4 days ago
Dear Guest, We are grateful for your recent visit to the Bahia Principe Luxury Akumal and for taking some minutes of your valuable time to send us your recent experience with us. We wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Thank you also for mentioning our staff, they have already received your congratulations. We hope to have the opportunity to welcome you again in the future. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our Best regards, Lucero Alvarado Bahia Principe Luxury Akumal
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Stayed here during the 4th of July and had a great time. Ton of options for Dining, entertainment and pool side. Resort ground were very nice and all the staff were friendly. Really enjoyed the sports bar and lobby bar. Would for sure go back and recommed
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Date of stay: November 2021Trip type: Traveled with family
Helpful
Response from Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal
Responded 5 days ago
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is an honor for us to know that you spent an amazing holidays with us, and we were part of it. Thank you for your beautiful words about the service, the food, the staff, the pools and our facility. It was honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction. We are looking forward to your next visit to spend here another memorable holiday. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Sending you our best regards, Lucero Alvarado Bahia Principe Luxury Akumal
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I have been to this hotel twice before and also to most of their other resorts. This time however the services has gone significantly down and inconsistent. For example while no one wears a masks inside the lobby, the indoor bars and three out of 4 out door bars (in cons, tolum and the adult resort), the out door bar in AKUMAL requires mask and the staff is very rude about it. I mean make it all mask or no mask but people are in the water and they need a mask! The room service is bad too we have 4 beds in the room and every single day we get only two big towels !! No hand towel and not 4 and when we request one it doesnot come so we have to get it from outside. The kids club is not as good as it used to be. They make the kids watch tv because they want to prepare the next activity. There are 4 teachers there and less than 5 kids most of the time, do they all need to prepare the activities!!! Finally the rooms are dirty, full if bugs (I live in Florida so I get the bug) but this is just accessible and not clean. I had a dirty coke cup in the room that still is here after two days! The rooms are also too old and the shower is rusty. It’s sad to see the 4-5 star Bahia is going down to a 3 star. The bar tenders are not trained and cannot make most of the drinks. I saw some English dudes were laughing about it too. The entertainment staff is doing one or two lazy activity a day (they used to do dances, games, fun activities). They also are towel crazy. If you don’t have a towel card then you are out of luck. The kids club make me take off the towel they gave to her!!! However you can go to the lobby and get as many towel cards you need!! The rooms keys are still the old cheap ones that won’t work if next to a credit card, etc. If I would give this hotel pre covid a 9 i won’t give them more than a 5 now (and mostly because the food is good). I will not ever come back to this one!!…
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Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
Helpful
+1
Overall the hotel is fantastic! The food is some of the best we’ve had at an all inclusive resort, even the buffet. The grounds are lovely and well maintained including the pool. The beach is okay but quite full of small shells so if you’re a beach person and not a pool person, I may look at other resorts. For us it was just fine though! We stayed in the adults only section which was very nice and had a lovely (albeit busy) infinite pool right next to the buffet. Gorgeous view of the ocean from our deluxe ocean front room. However! The location is quite far from the lobby and was a 10-15 minute walk to the main pool and larger buffet. We don’t mind walking but it did grow tiresome after a few days. The resort is HUGE! It’s really a small city. There is a tram that takes you from resort to resort but can take a while to show up. If you are okay to stay in your own resort, no big deal, but the a la carte restaurants are all over so if you prefer to each in the restaurants it can be a trek. Pros: > beautiful pools > fantastic food at every restaurant > great service > lots of inclusions > good coffee! > large resort with lots of choices for restaurants and entertainment Cons: < TWO HOUR wait to get our COVID test in a hot non-air conditioned room. It was an awful experience…. < you had to sign up for your a la carte dinners and entertainment using their app (which was great!) but we could only get reservations for 5 of our total 7 allotted nights and it was nearly impossible to find new times. Shows were almost always sold out although you could just show up and likely get in < 2-hour drive from Cancun airport makes for a long travel day depending on where you’re coming from < if you book an external tour outside of the resort, be prepared to meet your guide and bus at la Hacienda Dona Isabel as it’s a private property and they won’t let them through the gate. It’s a tram ride to the front gate - not a big deal but important to know! Overall would recommend!…
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from , Otro at Bahia Principe Luxury Akumal
Responded 1 week ago
Dear Guest: Thank you for taking the time to share your feedback of your recent stay in our hotel. It is great to read this amazing review regarding the service received during your previous stay at our hotel. Our mission is to exceed our guest´s expectations and we are glad to know that again we accomplish this goal with you. Your comments help us to take the necessary measures to improve the services in the areas mentioned; we will share this review with our entire team in order to let them know where we need to work harder. In other hand we are thrilled to read you love the personal attention of our staff and the variety of food and drinks our hotel offers. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Our best regards from Mexico, Lucero Alvarado Bahia Principe Luxury Akumal
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PRICE RANGE
$125 - $669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
758
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (2.7 miles), Mayamar (3.4 miles), and Akumal Natura Rescue (4.3 miles).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Taverna Akumal, Turtle Bay Cafe & Bakery, and Imelda's Ecocina Akumal.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have an airport shuttle?
Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Luxury Akumal have airport transportation?
Yes, Bahia Principe Luxury Akumal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.