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Cheaper
Average
Higher
About
4.5
#2 of 16 hotels in Akumal
Location
4.7
Rooms
4.8
Value
4.6
Cleanliness
4.9
Service
4.8
Sleep Quality
4.8
UNICO 20°N 87°W Hotel Riviera Maya Experience a new category of all-inclusive. Set on the stunning white beaches of Riviera Maya, UNICO 20°87° immerses guests in the culture of the region, from the locally-inflected cocktails and cuisines to the art in the rooms. Three unique pools and a holistic spa and wellness center drive home a sense of relaxed luxury, while exciting pop-up events insert a touch of spontaneity into the experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Unico Hotel Riviera Maya garners praise for its pristine rooms with splendid views, though noise and maintenance are occasional drawbacks noted by some guests. Nestled in a picturesque location ideal for sunbathing and relaxation, the hotel's atmosphere is a balance of relaxed sophistication and vibrant festivities, albeit with some loud music reported. Exceptional service is a hallmark here, with staff earning accolades for their attentiveness.
While cleanliness is generally applauded, the value proposition receives mixed reviews due to pricing concerns. Nonetheless, the hotel's extensive amenities, including a luxurious spa and diverse dining options, are celebrated by guests.
Location
Picturesque
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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This was our4th time here. This is my favorite adults only resort. The restaurants are all great. I love the ambiance of the quiet pool with swim up bar. We like to have our room right above that pool. There are livelier pools with music and activity if you like that.
I need to mention some outstanding employees we met.
Dan in 20*87 during the day. He is an amazingly wonderful person. Our host Axle went above and beyond. We met Yessica who supervises the hosts. She was terrific. The best server we had was Gabyat breakfast in 20*87.
I would highly recommend this 5 Star adult only resort.
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Date of stay: September 2024Trip type: Traveled as a couple
Room Tip:Relax and enjoy. Life is not perfect so don’t expect perfection. Just enjoy this top notch place.
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Response from David Mendez, Director General at Unico Hotel Riviera Maya
Responded Oct 11, 2024
Dear Sandy, Thank you for sharing your wonderful fourth experience with us! We're thrilled to hear that you loved everything about your stay, from the ambiance of the quiet pool and dining options. It's fantastic to know that our team provided impeccable service. A special shout-out to Dan, Axel, Yessica and Gaby, it's great to hear that their genuine care and service made your experience even more memorable. We can't wait to welcome you back for a fifth exceptional stay! Best regards David Mendez General Manager UNICO 20°N 87°W Hotel Riviera Maya
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Beautiful resort with the pools and the beach right there. The resort is al inclusive which is great so you don’t have to carry any money with you. The pools are big and they have the big floating objects to sit on if you like. The weather so so when we went so I made the best of it and hung out at the cafe or the bar. The restaurants have buffet breakfast and I liked the one attached to the resort better for more options. I will say the restaurant I liked more was the main restaurant we went to every day but they didn’t understand cross contamination because I had asked them to clean the crepe grill so my son who’s allergic to Peanuts & Hazelnuts and they didn’t understand and I spoke to the manager who spoke English but still they didn’t understand why so the end result is I didn’t let my son have anything off that crepe grill or there deserts. The bar tenders were fun men who wanted to please me and make me a drink that I would like I think I got 4 drinks from the bar outside and then more from the guys inside the resort at the bar but still there drinks were not to my liking but they were happy to keep on trying but I stopped at the ninth drink and gave up on alcohol drinks there. The cafe was great and they were all friendly and the manager knew exactly my order it was either caramel or hazelnut latte. There sandwiches were amazing and they made something different for my son that they didn’t have which was great. We were given special gift from the wellness centre it was different options so I chose the lavender Epson salts. I tried the workout area one or 2 times it was ok. The gallery store is pricey but we got a cute print of someone whose a local painter and I was surprised it was really inexpensive. The rooms were very spacious and a nice veranda with a couch on it. The tub outside was nice and big but they said not to be outside because the bugs bite you at night so when it was getting dark and I was feeling getting bit I went inside but I must say they had a wooden thing to hold my wine glass while I was in the tub. The snacks that they come and fill up we’re amazing and the guy gave us extra what we really liked. I only left the resort to go on a Tulum excursion but from what I saw it’s the nicest there.
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Date of stay: November 2019Trip type: Traveled on business
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Response from Fernando_Garcia2087, Gerente at Unico Hotel Riviera Maya
Responded Jan 14, 2020
Dear CarmelaB232, Thank you for taking the time to write this detailed review about your recent visit to UNICO 20°87°. I am more than happy to know that you liked our amenities and facilities, and especially that you got to enjoy the outside tub in your balcony and accompanied it with some snacks and a glass of wine. However, I do apologize for the inconveniences that you experienced during your stay, please note that this information has been passed on to the concerned staff. I would like to inform you that we always take this opportunity areas really serious since we always strive to become better and provide the best experiences to all our guests. We will be looking forward to welcome you in the near future to change the final perception you had of our hotel. Warm regards. Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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The resort was very clean, great, courteous staff all around. Food was Excellent. We truly enjoyed the hospitality of our assigned assistance, Ms. Kristel. She went far and beyond to make vacation memorable, thank you Kristel. We also enjoyed the chefs who took delights in making sure we enjoyed every meal, thank you chefs for your dedication cooking and making five stars food. We will be back! A shout out for the spa (hydrotherapy staff) we enjoyed your daily spa treatment for rejuvenation, we absolutely loved it. Our room was always clean and treated for ultimate comfort, I loved the sweet/healthy aromatherapy smell of our room and all inside the whole the Resort, it made us feeling safe from virus. I would definitely recommend the Resort to our friends and families because their excellent staffing, excellent food, excellent spa amenities, beautiful large and small pools, and the size of the resort.
Our least like about the Resort was their Ocean Front rooms are not actually Ocean Front, rather the rooms are "plantation front" as the ocean was only visible through the tree top foulage. The extra charge for the so called Ocean Front was deceptive and annoying. Lastly, we believe the Resort needs some improvement of the property.
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Date of stay: September 2020
Value
Rooms
Service
Room Tip:Our room was always quiet and able to enjoy nightly hot tub in our room veranda.
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Response from Fernando García, Otro at Unico Hotel Riviera Maya
Responded Oct 3, 2020
Hello 526ceciliai, Thank you so much for taking the time to share your comments about recent experience at our hotel and for letting us know all the things you enjoyed from your visit, especially the service delivered by you Local Host Kristel and the Spa staff. Be sure I will share your comments with them! I am delighted to know that everything was great, however, I have shared the room view situation and the improvements needed with the proper departments, so they can look into it and prevent similar situations in the future. Thank you so much for having stayed with us, hope we can have the honor of your visit in the near future and this time get a prefect rating. Warm Regards, Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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Everything was great! We’ve been to Mexico several times and really enjoyed our stay at Unico. If your looking for a party place this is not it. They don’t have a club and the live Dj seems to leave early in the evening. If you are looking to relax and just have peace and quiet this is it. The service is excellent and the lobby bar was our favorite! It was such a large group of us and everyone was pleased. No complaints. If you want to be closer to the action of the city I would recommend staying closer to the hotel zone in Cancun you will be close to everything. Unico is definitely about 30 mins from the closest town/city. Room service was never disappointing and everything was delicious, they have a great menu. Restaurants were delicious as well. I recommend you pre-book your hibachi grill table if you are planning on going to that restaurant because they are booked completely and due to social distancing they are not operating all hibachi stations. Oh and you must try the lobster rice, it is amazing!!! If your ok with eating at a normal table you are fine no need for reservation for hibachi. Most of there restaurants are walk-in welcome and they are alternating what restaurants are open on what nights due to Covid. All staff was excellent very professional and nice. They all wore masks and had hand sanitizer on hand. Most of us had massages and they were great, I highly recommend there spa. The ladies had magic hands. When you get your room you will find your hats as a welcome gift. They have a hand painter drawing on them what you wish to personalize them for you. The room was spectacular, very clean and you can customize your welcome mini bar through the app prior to arrival. Overall we will be back!
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Date of stay: June 2020Trip type: Traveled as a couple
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Response from Fernando_Garcia2087, Gerente at Unico Hotel Riviera Maya
Responded Jun 25, 2020
Hello jvela6, Thank you for taking the time to share your recent experience at UNICO 20°87° Hotel Riviera Maya. I am glad to hear this is not your fist time in our country and that your could enjoy our relaxed environment, as well as the service delivered by all our staff in all the places you visited. We are pleased to know you also enjoyed our food offer, specially our lobster rice, which I agree is amazing! So be sure your kind feedback will be shared with our chefs. Thank you for your visit and for sharing all your comments, I am positive they will be very helpful for all the travelers who look for a nice place to stay in the Riviera Maya. Hope we can see you back in the near future! Warm Regards. Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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We read a tremendous amount of positive reviews on the Unico Facebook page so chose this resort over all others. Unfortunately, our opinion has been mixed. First, the positives. Mario, our server two nights at the Unico 20 87 Grill, was outstanding. We specifically chose to eat at Unico 20 87 a second night just so we could sit at his table. A wonderful guy and tremendous server! By far, Mario was the most positive experience of our stay. The spa was also excellent. We did the couples cacao massage and hydrotherapy, and it was worth every penny, and then some. Everyone at the spa was professional and friendly. The rooms and resort grounds are immaculate. This is definitely a beautiful, well-kept resort, and the relatively small size gave it a somewhat intimate feel.
As for the negatives, we simply didn't see the level of service we'd expect at a resort of this caliber. From the pool servers to the beach servers, we were puzzled by the lack of attentiveness for a resort with this reputation. We would literally watch as they hovered near the bar, making eye contact but never bothering to stop by until we got up to get our own drinks. I should mention we are not high maintenance whatsoever. We have simply experienced better service at other resorts in the area of hosts, pool service, and beach service. We were disappointed in our host, unfortunately, since it seemed he could do little more than we could do ourselves on the Unico app. Thank goodness there was Mario at Unico 20 87 Grill and a few other random employees with very positive attitudes to average out the service I'd describe as just "decent".
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Fernando_Garcia2087, Gerente at Unico Hotel Riviera Maya
Responded Feb 20, 2020
Dear davidsO5901EA, Thank you for sharing your comments and impressions about your visit to our resort. I am glad to know that you loved our staff service, especially from Mario at 20 87 Restaurant. On the other hand, I regret to know that we could not reach all your expectations, we certainly work very hard everyday to deliver the best experiences to all our visitors, so be sure that your feedback will be passed to the pertinent department. Our hotel is constantly looking for new ways to deliver a better experience to all our guests, so be sure that we will take your comments for future improvements. One of our Customer Care representatives will contact you in a private message to get further details of your stay with us. Thank you for choosing our hotel as your travel destination, hope we can have a new opportunity to serve you again and change your perception. Warm Regards, Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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We had a wonderful experience. The resort is modern, fresh, clean and quiet. Service was impeccable all around. Sanitation was good. Upon arrival your luggage is wiped down and hand sanitizer offered. All staff is wearing masks (even if you work at the pool or on the beach) and wearing them correctly. Surfaces were cleaned regularly in common areas and tables were wiped prior to dinner guest arrivals.
Some stand out negative comments, although it didn't really impact my overall opinion of my experience are: Some things at the resort seem to have taken quite a bit of abuse in the short period it’s been opened. We had a swim up room and tiles were missing along the whole length of the pool, tiles had even fallen off the shared wall onto our neighbor one afternoon. The general construction of the pools and hot tub, missing plaster, uneven tiles, just shotty and quick construction. Not too bothersome, but noticeable. Room service is abysmal. It will either show up 30 min early, 30-1hour late, or without items you ordered. I used the app to order room service (you may have better luck using the daily order sheet and placing it on your door in the evening). You are able to review your room service order (items and time requested prior to “approving”) but no confirmation is sent- either in the mobile app alerts, or via email.
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Date of stay: July 2020
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Response from Fernando García, Otro at Unico Hotel Riviera Maya
Responded Aug 14, 2020
Dear Susan S, Thank you so much for posting your comments and feedback regarding your recent visit to UNICO 20°87° and for letting us know about the wonderful experience you had while you were with us. We are pleased to know you chose us as your first travel destination during this new normal; that you could noticed all our new hygiene standards and the great job that all our staff is doing to guarantee all our guests safety. On the other hand, I would like to thank you for bringing your feedback to our attention, I have already shared your comments with our maintenance and food & beverage team so they can work on these remarks. Thank you for trusting our hotel and for giving us the opportunity to welcome you. I hope we can see you back in the near future again! Warm Regards, Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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My husband and I stayed at Unico 4 nights for our honeymoon at the end of August and had the best time! It was our first time in Mexico, and our first time at an all-inclusive resort, and I think we picked the best one on the first try!
The food at each of the restaurants was delicious and 5-star quality. We were told that some restaurants were closed at different times of day for various meals because the resort is at 30% capacity for COVID, but we didn't notice the closures. There are still so many good options! The only thing I would say is to make your dinner reservations on your first day there so that you make sure you get into the smaller restaurants, like the Japanese and Italian ones.
The service at every step of the way was phenomenal. Upon arriving, they hand you a welcome drink and explain the layout and features of the resort. They also assign you 1 person as your "local host" who helps you with EVERYTHING from dinner, spa, and fitness center reservations, to having mixology drinks sent up to your room, to preparing the jacuzzi tub on your balcony. Our local host was Adriano and he was extremely accommodating and helpful throughout our stay. He would message me the hotel events each morning through WhatsApp and if we ever needed anything, we could just message him and ask!
The app that the hotel has is also very helpful in seeing everything they have to offer, and I recommend downloading it and familiarizing yourself before you go so you know what the offerings are and can make any reservations or book any excursions/spa treatments/ fitness classes on the day you arrive. We were interested in the Unico Tulum Snorkeling Excursion, but didn't know the days they ran it until our 2nd day there during our planning meeting with a member of their concierge staff. At that point, we had missed signing up because the excursion ran that day and on the day we were to fly out. So plan ahead!
The ocean floor off of Unico is a bit rocky, so we enjoyed walking the beach a few times, but most of our time was spent in one of their 3 pools, which also had excellent food and beverage service.
We were curious to see how everything would work with COVID, and I was impressed with how the resort kept everything clean. They disinfected our shoes and luggage and took our temperature with a camera on arrival, which I appreciated. All the staff wore masks at all times which made me feel safe.
I highly recommend Unico 20 87!
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando García, Otro at Unico Hotel Riviera Maya
Responded Sep 19, 2020
Hello abigailt788, Thank you so much or taking the time to post your comments about your recent experience at UNICO 20°87° Hotel Riviera Maya and for letting us know about the great time you had with us. I am sorry to hear about the situation with the excursion you were interested, please be sure I will pass your feedback to the proper area so we can prevent any similar situation again and ensure that our guests could enjoy the activities that our beautiful destination offers. On the other hand, I am glad to know how Adriano went above and beyond to make your stay even better, I am also pleased to know that you could noticed our safety protocols and that thanks to this and the excellent service that Adriano delivered you could enjoy an amazing vacation. Thank you so much for having chosen our hotel as your honeymoon destination, hope we can have the honor of your visit in the near future. Warm Regards, Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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We had an amazing first trip to Unico 2087. This is our 8th trip to Cancun/Cozumel Area and Unico is by far the nicest resort we have stayed at. First, Unico takes cleaning and your safety during COVID very seriously. We felt absolutely comfortable to enjoy our week without any concerns of getting sick. The moment we stepped out of our private transfer, cleaned our shoes, had our temperature read and stepped into the lobby We were met by reception, told we were free to remove our masks and given a welcome drink while they did the checkin on a lobby couch, very relaxing. We had a Swim up room in building 1 that we absolutely loved, I swam every night before bed. Building 1 provided a lot of privacy compared to what we saw at the other buildings Our local host was Pascual and he was amazing. He went over and above everyday to make sure that we had the best stay. He found us at the quiet pool everyday, checked to see if we needed anything, made all of our dinner reservations, ironed clothes as needed, decorated our room and We got to know him on a personal level. We spent most of our days at the quiet pool. There are resorts with larger pools and meandering “rivers” in them but this pool felt like a quiet sanctuary to us. Alejandro Mendoza was great setting up our chairs and towels everyday and bringing us fresh towels throughout each day. Jose, Saul and Marco “Chicken” were our servers/bartenders and they were all amazing, they knew what we liked to drink and the kept our yetis tumblers full all day. We could not have asked for better service and friendly people to help us enjoy a much needed week to relax. We met so many great people at the pool and had wonderful conversations. These new friends will be friends for life. Now for the food and drink. Pascual made sure that we had our mixology in our room everyday when we got back from the pool that we could have before our siesta. Always something different and very good. I love Pacifico beer so Pascual made sure they changed our the Corona for Pacifico in our room fridge. The alcohol was premium and you just asked for what you wanted. No bottles in the room but room service would bring you what ever you wanted. I believe I drank every bottle of Hendricks they had onsite! My wife enjoyed many different spicy margaritas with different tequilas and Mescals The food was absolutely amazing. Seafood Risotto, Sushi, Duck Tacos and tacos and ceviches by the pool. Service was great at all! Cheers!
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando García, Otro at Unico Hotel Riviera Maya
Responded Aug 11, 2020
Hello Meander312526, Thank you for taking taking the time to share your very well detailed review, regarding your recent visit to UNICO 20°87° Hotel Riviera Maya, we are glad to know that you are a frequent traveler of our destination and that you gave us the honor to host you on this last visit. We are pleased to know how our staff personalized service helped to make your experience even better and comfortable, and with some little touches made your feel pampered. Be sure I will share will your kind comments with al the staff you mention. Thank you for letting us know the things you enjoyed the most from our food and beverage options and for choosing us as your travel destination, we hope this is not the last time we see you with us! Looking forward to welcoming you in the future. Warm Regards, Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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Arrived by small air conditioned bus and ride was good. Upon arrival was greeted by great staff and with welcome drinks and a cold towel. Check in was easy and quick. Arrived at our room which was clean and luxurious and perfect in every way you want your vacation room to look.
The grounds are very well manicured and there is a variety of beautiful tropical plants throughout the resort. The resort is kept very clean. It’s an absolutely beautiful resort. We enjoyed watching all the tropical birds.
The restaurants are all great and service is excellent.
Wifi is amazing and you can connect easily everywhere.
Drinks are all very good. We tried many :)
What makes this resort extraordinary is the people. You truly feel welcomed on the resort and every staff member is happy to help at all times. From service at the pools, restaurants, beach - to service in your room in every way the staff truly want to make your stay memorable and they go beyond what you usually find at a resort.
Room service is very good and quick. The server sets up your meal in the room with small little touches that makes it feel special every time.
The maids clean the room to an immaculate condition and we were never left needing anything. Everything was restocked including our particular requests for additional chocolates.
A very special thank you to our concierge Pascal for making this the best trip we have ever had. From touching base with us every day, arranging bookings at restaurants to arranging special room service requests including special drinks waiting for us at 4 pm every day. He went out of his way to make us feel like we were his only clients and we appreciate everything he did to make this trip excellent in every way.
We have travelled all over the world and stayed at over 20 different 5 star resorts and Unico has been our best experience. We met many couples here who say they have come here often. It’s the first time we stayed at a resort wanting to come back asap.
With every vacation there is usually something negative to mention but not at Unico. I sincerely cannot say a single negative thing about this great resort.
Again, every staff we met here have been truly hospitable and accommodating with every aspect of our care and comfort. They make the difference indeed and a huge thank you for everything.
We will come back guaranteed.
Quinn, Mr. and Mrs.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando_Garcia2087, Gerente at Unico Hotel Riviera Maya
Responded Mar 13, 2020
Dear marcq620, Thank you for writing this review about your recent visit to UNICO 20°87°. I am beyond excited to know that you consider our resort the best you have ever visited all around the world, that you liked that much that you are planning on coming back as soon as possible and that you can not mention a single negative thing about our resort, comments like this portray what we have to offer and how we deliver it to our dear guests. I will be happy to pass on your kind words to all our hosts that work really hard to create lifetime memories to all our visitors, in particularly Pascual for making the best trip you have ever had and going that extra mile. Let me thank you once again for having stayed with us and for letting us create wonderful memories together. Kind regards. Fernando García General Manager UNICO 20°87° Hotel Riviera Maya.
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From beginning to end our experience at Unico was incredible! I visited with my mom as an early birthday trip, and from the moment we got there we were blown away. First of all, we felt more safe there than we do at home. When you arrive they sanitize they vehicle, then take your temperature, wipe down your bags, and you walk on a mat that sanitizes your shoes. They then give you hand sanitizer and welcome you into the most incredible smelling lobby. They invite you to sit down and give you the refreshing welcome drink while they get you checked in, and you get to pick an aromatherapy scent for your room. We were then taken to our room which was stunning. We were able to get the Ocean front Estancia Suite and it was just like the pictures, if not better!! They also decorated the bed for my birthday, which was such a wonderful surprise! The food and drinks were all the best “hotel food” I’ve ever had. I felt like I was eating at a 5 star restaurant every night. I definitely suggest trying the signature drinks. There are so many great options, but I’m a sucker for a margarita, and theirs are fantastic, so I stuck with that most of the trip. The grounds are stunning, and with the pandemic they are only about 30% occupied so there was even more of a personal touch. Now for my shoutouts: our local host, Rodrigo kept great communication and help arrange a taxi to go visit a Cenote(amazing!!). He texted me about a last minute opening for the hibachi grill because I mentioned the day before that we were interested in it, but at the time it was booked. Each day he found us to check in on us, and responded quickly to anything we needed. Victor Mejia at the Unica pool is the best!!!! He’s so friendly and fun, and worked so hard. We really appreciated him, and he even brought us special drinks. You’re awesome, Victor!! Venancio in the 20.87 restaurant is so sweet! He was our waiter the first morning, and then the second morning he was bussing tables, but he saw that our mimosas were empty and brought us new ones. Excellent service! All of the staff at Unico is extremely attentive, going out of their way to make sure the guests are comfortable and enjoying themselves. We will definitely be back!!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Fernando García, Otro at Unico Hotel Riviera Maya
Responded Jul 22, 2020
Hello KG4132, Thank you very much for taking the time to share your experience with us during your last visit to UNICO 20 ° 87 ° Hotel Riviera Maya. We are pleased to know that you were able to notice our new hygiene standards from the moment you arrived and that our staff was able to pamper you from the first moment you arrived with our Jade drink. I am pleased to know that you enjoyed our restaurants, our food, your room and above all the fantastic service that our staff strives to offer to all our guests. Be sure I will pass your comments to each of them! Thank you very much for choosing our hotel to celebrate your birthday. We hope to see you again soon. Warm Regards! Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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You would have to contact the hotel directly to ask and get that in writing because whatever they promise is actually not true. Also, in our case, the hotel honored the airport trip upon arrival but they didn’t provide services upon departure. We had to pay a private taxi.
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