We are just back in the UK after a fantastic 8 nights at Unico, it was well worth the long journey. The hotel is beautifully appointed throughout down to every detail. There are four restaurants and the food in them was stunning, especially the Mura House. The drinks were quality and plentiful with some gorgeous cocktails, the Balam cocktail in the Balam bar particularly good. Our room Concierge Alberto was a star, making dinner reservations(recommended) for us and was there for us every step of the way. We are already planning our next visit.
We recently returned from a most excellent stay at Unico 2087 resort near Tulum Mexico. The facilities are relatively new and in spectacular shape. The restaurants are diverse with large menues to choose from. Our room was large and extremely well appointed and very quiet. The pool and outdoor areas are inviting, fun filled or quiet and extremely relaxing with excellent pool food and bottomless drinks expertly prepared. It’s easy to say that we had a very comfortable, relaxing, exhilarating and pampered two weeks at Unico 20 87. The staff was exemplary in every way! Special mention going out to Mario in Mura House the Japanese restaurant. Mario was the most attentive and interesting waiter that we have ever had! Lauren, Juan & Javier - thank you for helping us make the most out of our two week vacation! You guys really hit home run after home run! Outstanding! Diamanté and Angel at Mi Carisa, a most excellent Italian restaurant - we loved the special attention to DonnaLee’s birthday celebration! The Mariachi/waiters birthday song in Spanish was memorable! We will never forget your hospitality! Alejandro was the best poolside captain we most certainly will ever have. Everyone was happy when Alejandro was on duty! Fernando our poolside bartender makes the best tasting drinks and he introduced us to 400 Rabbits Mezcal. - a tasty Mescal with a smoky aroma. Guadalupe & other caring staff kept the drinks flowing at our poolside loungers & cabana. Great food was available whenever we wanted something to eat. Poolside dining was most excellent with salads, chicken strips, burgers, pizza from a wood fired oven, guacamole, ceviche and so many other wonderful tasty treats! Luna Leticia always kept our room neat tidy and smelling oh so beautifully tropical with the available aromatherapy choices. The chocolate making class was unique, interesting, hands on and extremely tasty! Yummy. Thank you Martha, Leidy Ddc Cordova, Marvin and all of the extremely hard working staff that helped make our stay so pleasurable 🙏. I highly recommend staying at Unico 20 87. You will be delighted at your choice! We will certainly be back!…
Love this hotel, 2nd time back after 4 years. The rooms and amenities are fantastic, they really look after you and almost everything is included ‘all inclusive reimagined’ they call it and I would agree. Our local host Daniel was awesome and guided us through everything we needed whilst here. As per negatives, I would say that dinner can be a little rushed, we missed vegatables and there is often a wedding / corporate event on so can often be quite busy around the pool but small things. Also there is a lot of sunbed hogging so people leaving items on beds early and not showing up till 11
The hydro dance class was a blast with Rafael and Angie! Rafael had everyone singing and dancing. It turned the whole pool into a dance party. The salsa dance class was super fun. Rafael and Angie did a great job making everyone felt comfortable, even for those non dancers! We were dancing the night away by the end of class. I wish they had more dance classes! Ricardo was a fun and enthusiastic coach for the Agua Spinning Class. The tunes were perfect and the class had an absolute blast. Most fun I’ve had working out! If you visit UNICO, you must check out some of these classes!
Unbelievable resort and trip with college friends. We have traveled together for 30 plus years and this was one of the best. The food, service , beautiful facilities all was amazing . These 3 employees made it top notch . Thank you Angie , Ralphael, and Ricardo for your expertise and motivation with the pool and indoor activities!! Also thanks to Alex for all of the extra amenities, advice with reservations and coordinating a wonderful 4 days...Just a special group of hotel/resort employees!!
Wish this hotel lived up to the hype but it didn't. The food was subpar. Ordered chicken wings and they were frozen. My partner and I were treated less than because we are gay and interracial. For example, my partner and I wore the same thing to a restaurant, but I (the person of color had to change). The excursion was a mess. We relied on our host to tell is what to bring, as the tickets were in Spanish. At not point did he mention a transport fee of 20 dollars. The room air conditioner didn't work, nor did the transfused or the plugs near the bed. The staff barely acknowledged we were there. I told all this to the manager Stephanie and she listened but didn't do anything to fix it. It's a shame because this orobla6 could be a great hotel. Oh and the food was simply not good. Can't recommend to anyone.…
My mom and I went to this resort and had the most wonderful time! The hotel was magnificent and the staff went above and beyond! Lluvia at restaurant 2087 was so very attentive and remember what we liked to drink for breakfast and would bring it without asking! Danny Boy and Cony were very attentive at the legendary pool. Pasqual was our host and he made sure everything was taken care of the whole trip! Would 1000% recommend going here!!
The night before our 6 night getaway (we have gone three years in a row), we received an email that said due to maintenance issues they had to relocate us to another hotel for the first three nights or our vacation. We learned later that it wasn't a maintenance issue but they were overbooked and somehow decided that we should take the hit. I wish they had been honest with us instead of sending us an email the night before we were to come so we could have made different arrangements. They did provide some compensation toward a future trip, but it was amateur hour in terms of how they handled and communicated their error. To compound it, the type of room they promised us at the other hotel was suddenly "unavailable" at the other sister resort (Hard Rock). Just very poor performance from a resort that is otherwise very enjoyable to be at.…
from the chef Javier and our waiter Raul and the welcoming host Gustavo were all very wonderful. The chefs food was phenomenal, omg I wish I can take him with me. Everyday I wanted to eat chef Javier’s food. Not only the food was outstanding but the service, our waiter Raul paid attention to detail and our Ofer and did it all with a smile! Gustavo the manager was outstanding in his energy and I’d def felt the love I’m def coming back to Unico just for Mi Carisa!!!! Thank you so much for the amazing service
Our Local Host Daniel was amazing!! He made everything smooth sailing for us by scheduling dinners and activities! Meeting us poolside to make sure our day was going as planned! Amazing trip! Planning on going back each year!