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UNICO 20 87 Hotel Riviera Maya

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Mza 22 Calle Carretera Federal 307 Chetumal-Puerto Juarez, Km 256+100, Akumal 77710 Mexico
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Certificate of Excellence

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Location
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Value
Certificate of Excellence
UNICO 20°N 87°W Hotel Riviera Maya Experience a new category of all-inclusive. Set on the stunning white beaches of Riviera Maya, UNICO 20°87° immerses guests in the culture of the region, from the locally-inflected cocktails and cuisines to the art in the rooms. Three unique pools and a holistic spa and wellness center drive home a sense of relaxed luxury, while exciting pop-up events insert a touch of spontaneity into the experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Shops
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
Spanish
Hotel links
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3,069Reviews1,000Q+A100Room tips
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Popular mentions
This was our 2nd trip to Unico in two years. We first came when the hotel soon opened in 2017. Back then we were totally impressed with the service, food, and beauty of the hotel. Now for this trip... When making our reservation we booked an Ocean View room. Upon checking in and being brought to our room, it was what they called a "Tropical View". We were looking at a forest. This was unacceptable, we contacted our Local host, Monsey. She came to our room and said she would check it out at the front desk. She returned an hour later and said we booked a "Tropical View". This was not the case. We went down to the front desk asking to see our reservation since we had papers stating we had an Ocean View. The manager Luis concluded we indeed did have an Ocean View. He asked if we would like to move rooms, and of course we did. We also asked for a new host, as I did not like the fact that Monsey had lied to us. An ongoing issue we encountered on this trip was the failure of the bar staff to provide you with the specific alcohol you requested. Ex:, When we asked for Don Julio tequila, we were told that they "ran out of it" and when asked made no attempt to get more. Instead, my husband or I had to search for a manager to get us what we asked for. That is not the kind of service you would expect. Strangely enough the following day when we went back to the same bar, and asked for Don Julio, the bartender said he was out of it. It is apparent that they don't want you to have premium liquor and try to steer you to other options. We were very disappointed with the food at the Mexican restaurant. We understand that the chef was preparing upscale culinary dishes. We didn't expect enchaladas, chimichangas or street tacos here. But we did expect to have a choice of side dishes to accompany our main course. Is it so hard to offer rice, beans, or similar with your meal? Mi Carisa was our favorite restaurant with exceptional food and service. Rodrigo and Santo our servers were very attentive even as the restaurant was very busy. A special thank you to Daniel the Sommelier, who provided us with an excellent wine selection. We did not have the hibachi at the Maura House restaurant, as we were not impressed with it our first visit, but we did visit the restaurant two times during our stay and ordered from the regular menu and thoroughly enjoyed it. Nicholas and Luis Manny were our servers. They were fabulous. thank you to Manuel, the manager as well. The steak restaurant we visited twice during our stay and Carlos was our server both times. Very helpful with our steak selection and very attentive. Get the ice cream cart for dessert, a real treat. Service by the pool, non existent. We always got up to get our own food. The pizza, taco bar was so good. Alphonso always greeted us with a smile and got whatever food we asked for. He even made a special cerviche which was delicious We asked the concierge several times to visit their sister hotel Hard Rock for dinner and nightclub Heaven for an evening. We were given the run around saying we can only go on a Friday or Saturday evening, Or we can get a day pass for a hundred dollars. No one really seemed sure as we got different answers from different employees. This seemed ridiculous and we would not pay that amount of money. Last, our second host, Roberto was non attentive, did not see him after he replaced Monsey. This service is a waste since we made all of our restaurant reservations ourselves through the Unico App. So do this a week before you go or you will be eating very late each night. We really do not know what they are there for.
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Hotel's Favorite
In July it was a pleasure for us to stay for two weeks in Unico Hotel. From the Arrival to our Departure we had a fantastic vacation in a superb environment with extraordinary food in each of the restaurants. The staff provided excellent Service especially the breakfast and lunch waiters did a great job. Especially Cony, Melissa and José and Ricardo did everything to make our day in the 20N87W restaurant. When I got out for my breakfast my yoghurt has fallen down due to my own carelesness. What happened then was overwhelming. José and especially Ricardo grabbed Kleenex tissues for my hands and were pleased to help me. When I went back to my table there was some water to wipe my hands. This is only one thing that make these people and their Service outstanding. Each Day whenever we had our breakfast and lunch every wish has been fulfilled. Our local host Mario also has done everything to make reservations and other things so easy for us. We had excellent days in Unico and the provided Service Level in a buffet restaurant made our stay special.
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I stayed here a month and a half after it opened in 2017. At that time there were some things that needed to be ironed out...well they did it! Just an amazing vacation. Relaxing, fun, delicious and all while you feel pampered and taken care of. It all starts when you arrive and the amazing smell of the lobby hits you. Our room was on the second floor in building 5, I think it's because I needed double beds. The room was very nice and well appointed; however, I will say the one bed room has more room and a different feel to it. The place is beautiful, with outstanding, kind, helpful and friendly staff. If you need anything they will try and accommodate. We took only one tour because we wanted to spend as much time as possible at the resort - the Chichen itza express, well worth it! It's a smaller vehicle with less people offered by Cancun Adventures and our driver Joaquin and guide Alex were great. I think Alex was the best guide there, answering all questions, was respectful and funny. Our favorite restaurant was, well pretty much all of them! Food was top notch, tasty, flavorful and well presented. Walid at Cueva Siete was fantastic, made fresh guacamole at the table and a Mayan Coffee show - the food was amazing, especially Duck tacos. 2087 with the ice cream truck was fun. Mi Carisa, the italian restaurant was awesome, everything tasted great - also the Al a Carte breakfast there in the morning. The spa was great, I had two exceptional massages from Angelina and Jeremy and Francisco kept us relaxed during the hydrotherapy. Our host, Ana Karen was excellent, always checking on us and making sure we were taken care of throughout our stay. There really were no negatives, just sit back, relax and enjoy - it's a place where the tiny things go away and you can enjoy life for a week!
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+1
I would HIGHLY recommend this resort! So many different restaurants to eat at and the buffet was absolutely amazing!! Our room was so clean and spacious! The staff was extremely nice and helpful and the coffee served was the highlight of our mornings! Angels workouts in the pool were so much fun and the pool service was perfecto! The grounds were kept so clean and so was the gym! Loved this resort and would stay here again!
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Response from Fernando_Garcia2087, Gerente at UNICO 20 87 Hotel Riviera Maya
Responded yesterday
Dear buffya1116, Thank you for writing this review from your recent visit to UNICO 20°87°. I am delighted to know that you loved everything during your stay from the room, staff service, activities and the culinary offerings. It gives us such a great pleasure to hear that we exceeded your expectations and that you kindly will recommend us. Be sure I will hand down your comments to all our hosts but particularly to Angel. We are looking forward to welcome you in the near future to pamper and treat you with a cup of coffee at your terrace! Warm regards. Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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We stayed for 4 days and enjoyed our time at the resort. We were greeted promptly and our room was ready immediately. The room was very clean and had a full mini bar with water, soda a beer, as well as bathroom stocked with any small item that you could need. We were told that we had a butler but we did not see him one time during our whole stay. We ordered coffee our first morning to be at our room at 8:00a.m. and while it was delivered promptly, it was cold and it took 45 minutes to get another pot delivered. The positive side was that you could walk to the small coffee shop and get a cup quickly, and the breakfast buffet was very nice. I would recommend the breakfast at Mi Carisa, this was by far my favorite meal. The pool area was lively and had music and water activities to keep you entertained. The service was fine, on a few occasions we had to get up and get our own drink to ensure that the alcohol that we requested was being used. If you'd like something other than what you see available, you need to ask them for it because it is behind the bar. The bar area by the pizza oven was our favorite, good flat bread pizzas and fish tacos. The beach area needs some work, garbage all over the place, such an easy fix that I'm surprised they don't have a few people picking up trash. The water was gorgeous and there was an area to lay out but not many people were taking advantage of the chairs. All in all a nice resort, a little more attention to customer service would make it even better.
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Response from Fernando_Garcia2087, Gerente at UNICO 20 87 Hotel Riviera Maya
Responded yesterday
Dear AllisonW102916, Thank you for writing this review from your recent trip to UNICO 20°87°. I am delighted to know that you loved our culinary offerings and that you were able to enjoy a cup of coffee at Cafe Inez. It gives me such a great pleasure to know that you loved your breakfast at Mi Carisa and the pizza and fish tacos by the pizza oven, we really appreciate those positive comments. However, I do apologize for the inconveniences regarding the coffee service, the local host and the beach area that you experienced during your stay, please note that this information has been passed on to the concerned staff. We do hope you give us another chance to change the perception you had of our hotel. Waiting to welcome you in the near future! Warm regards. Fernando García General Manager UNICO 20°87° Hotel Riviera Maya
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PRICE RANGE
$367 - $883 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
448
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Frequently Asked Questions about UNICO 20 87 Hotel Riviera Maya
Which popular attractions are close to UNICO 20 87 Hotel Riviera Maya?
Nearby attractions include Akumal Beach (4.2 miles), Cenote Santa Cruz (4.3 miles), and Chikin Ha (3.7 miles).
What are some of the property amenities at UNICO 20 87 Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at UNICO 20 87 Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at UNICO 20 87 Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at UNICO 20 87 Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to UNICO 20 87 Hotel Riviera Maya?
Conveniently located restaurants include Jessie Gelato, Chic Cabaret & Restaurant, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at UNICO 20 87 Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does UNICO 20 87 Hotel Riviera Maya have an airport shuttle?
Yes, UNICO 20 87 Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at UNICO 20 87 Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does UNICO 20 87 Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does UNICO 20 87 Hotel Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.