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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

#5 of 23 Hotels in Akumal
Certificate of Excellence
06/12/2017 06/13/2017
1 room 2 adults 0 children
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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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6,900 Reviews from our TripAdvisor Community

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Showing 4,625: English reviews
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Stoke-on-Trent, United Kingdom
Reviewed yesterday NEW

We have just returned from 2 weeks in paradise and are looking to book again for next year already. The hotel is 1hr 15mins from the airport and was (with Thomsons TUI) by individual taxi transfers which was good. Arrival at the hotel was fast and easy and we were in our suite in minutes via the trolley-bus. The room...

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Helpful?
1Thank Dave R
Reviewed 2 days ago NEWvia mobile

First of all not to overshadow our trip so far we are still here for four more days we have for the most part had a great time. However customer service in a so called 5 star hotel is paramount and it has been lacking. Before arriving I emailed to upgrade rooms to be told I have to wait to...

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Helpful?
Thank Craig H
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guests: Thank you for taking the time to share your feedback on TripAdvisor of your stay with us. I would like to apologize for situation described referring the service, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the...

Canada
Reviewed 2 days ago NEW

Just returning from a visit at SK. This was our 3rd visit and for this reason they upgraded us to a penthouse. Our building was located at the far end of the resort, in the back of another building, which provided for more tranquility and peace. The room was spotless and cool. I enjoyed having my coffee on the roof...

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Helpful?
1Thank M J
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest: We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Bahia Principe Riviera Maya Resort. We thank you for your support and above all your recommendation that makes...

Reviewed 2 days ago NEWvia mobile

Well lets start... Arrival was easy and fast. We were upgraded to a penthouse..So happy!! The gentleman at the reception desk (the one who offered us the upgrade) asked us if we would like our jaccuzi to be filled up (our assigned butler would do it) and requested from us the time to which we would want to enjoy the...

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2Thank Benito B
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear TripAdvisor Team: We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Bahia Principe Riviera Maya Resort. The fact that we continue to receive positive reviews from our guests...

Charlottetown, Canada
Reviewed 2 days ago NEW

We returned to this resort in May 2017 after visiting in December 2015. It was still amazing!! Lovely staff, delicious food and so much to do. We love the activity pool and the Sian Ka'an beach area. I took part in zumba, yoga, and ended every night at the Hacienda - love the house band! Happy to see one of...

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Helpful?
1Thank Melissa J
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear TripAdvisor Team: We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Bahia Principe Riviera Maya Resort. The fact that we continue to receive positive reviews from our guests...

uk
Reviewed 2 days ago NEW

Love Bahia hotels, we have travelled all over the world and would love to stay in these at any destination. The buggy thing we found really fun and sometimes if they are not going where you want to go they will take you anyway. Getting to the beach is easy on the buggy, do wish this hotel was on the...

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1Thank Karen M
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear TripAdvisor member, First, thank you very much for your stay at Luxury Bahia Principe Siankaan Resort and taking the time to write your impressions and suggestions for improving the service we offer. The comments and suggestions we receive from our customers are very important to maintain quality and service in the Grand Bahia Principe Riviera Maya Resort Sincerely, Lucero...

Lincoln, United Kingdom
Reviewed 3 days ago NEW

This is a very difficult review for me to write as by day nine of fourteen I wanted to come home. I usually get a few mosquito bites whilst in the Caribbean so arrived armed with sprays, mosquito bands and bite cream. To no avail I am afraid, I was eaten alive, morning, noon and night, no matter where I...

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3Thank JosieLincoln
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, On behalf of all the hotel staff; thank you for your kind review. We were delighted to hear that you had a wonderful vacation with us. It is a pleasure for all of us to hear that we could fulfill your expectations and we hope to welcome you back! Best Regards, Lucero Alvarado Luxury Bahia Principe Siankaan

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
3 helpful votes
Reviewed 3 days ago NEWvia mobile

This was our second time at this hotel. Upon arrival we were upgraded to a garden suite! The entire staff at Sian Ka'an are so friendly and helpful; always smiling. We had the pleasure of seeing our favorite staff again. Manuel and Yasuri in the main restaurant are great! Sthella at the snack bar is a fantastic host. For upscale...

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1Thank A TripAdvisor Member
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear TripAdvisor Member: Bahia Principe Riviera Maya Resort thanks you for providing us and other trip advisor users with your kind feedback and recommendations. It is nice to know that our guests take their time to express their impressions. We take pride in offering our guests comfortable accommodations and the very best in food and beverages. We are glad to...

New York City, New York
Reviewed 3 days ago NEWvia mobile

Me and my husband stayed here for 5 days. The hotel is def for an older crowd. It is very quiet no loud music no kids running around. Just grown folks who want peace and quiet.. The food was really good at the dinning hall. The rooms were very average nothing spectaulaer. Just a bed shower n small balcony(we had...

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2Thank gisellelove
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Giselle, Thank you for your recent visit and for taking the time to write such a comprehensive review and for your suggestions regarding your recent stay with us. Feedback is essential in order to keep improving our standards and services from day to day. We appreciate your effort and your time and it honors us to read that you...

Barranquilla, Colombia
Reviewed 4 days ago NEW

We had a junior suite this time instead of a penthouse suite and it was plenty big oenough. If you don't mind walking the buildings by the pool with the sushi bar are very quiet. The food as always is the best we have had at an all inclusive and the service was excellent everywhere you went. There were a...

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Helpful?
3Thank Tammy L
RRPPTULUM, Online Reputation at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Bahia Principe Guests: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services whit other hotels. The fact that we continue to receive positive...

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Alux Pool (12)
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Deluxe Junior Suite (55)
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Deluxe Penthouse Junior Suite (75)
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06/12/2017 06/13/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $193 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Reservation Options:
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Luxury Hotel in Akumal
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Questions & Answers

Here's what travelers have asked, with answers from Luxury Bahia Principe Sian Ka'an Don Pablo Collection staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper rooms have more privacy”
373daver, yesterday | Read review
“They are all really lovely and the complex is quiet”
karenmP5675PC, 2 days ago | Read review
“Basic rooms are plenty big enough upper floors are best if you want to avoid bugs and noise if you don't mind climbing stairs.”
tammyl981, 4 days ago | Read review
“Take a room Midway between the pools and entrance, they're quiet and near everything.”
Bruce_H29461, 4 days ago | Read review
“a junior delux garden room is the best”
wilson1950, 4 days ago | Read review
5 of 5
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