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All reviewsother hotelsalux restaurantcenote snack barpenthouse suitelobby bara la carte restaurantsprivate beachrooftop jacuzzifull length mirrorgala nightdon pablosushi baran adults only resorttrolley ridedinner reservationsnever waited more than minutesbutler service
We had a great time! We booked Coba but at check in were upgraded to Sian Ka'an and once the very long process of checking into 2 different lobbys and getting our luggage was over the rest of our trip was excelente! We had been...More
To compare, we've been to Excellence Riviera Cancun, Iberostar Grand, Grand Sirenis, Valentin Imperial Maya, Secrets PV, Villa Premier, Riu Palace, Luxury BP Amber (DR), Iberostar Varadero, multiple times to GBP Coba and a few others. So far, Sian Kaan is the best! The staff?...More
63 Thank ivanhoe
Management response:Responded February 2, 2018
Dear TripAdvisor Member:
Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time to remember us. Your experience is a true testament of the dedication of our staff to ensure that you have all the...More
On my first day arriving, the hotel check in team told me my superior junior suite was not ready and I would have to accept a smaller room with less facilities for a refund of $20, wow , then 30 seconds later I was then...More
6 Thank RV13b
Management response:Responded yesterday
Thank you for writing your review!
We do apologize for the first impression that you might have due to the inconvenience that you brought to our attention.
We will put in contact with you to talk about your disappointments and to make sure...More
We came here for my boyfriend's 30th birthday, I searched high and low for a resort that was the perfect combo of fun and romance, and this was it! I booked the penthouse suite with the rooftop Jacuzzi, ABSOLUTELY worth whatever the extra cost is...More
This hotel had so much potential yet never quite lived up to the standard of luxury. On arrival we were taken to our superior junior suite, which was nice and big. It had a lovely home away from home feel, perfect for your afternoon siesta....More
6 Thank measha_emmons
Management response:Responded 2 days ago
Thank you for your recent visit and for taking the time to write a review.
We sincerely regret that we did not meet your expectations and we do apologize for the inconveniences that you outline. I truly appreciate your feedback. I have personally...More