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Luxury Bahia Principe Sian Ka'an

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Carretera Chetumal - Cancun Km 25 Cancun Km 250, Akumal 77760 Mexico
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BahiaPrincipe
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Certificate of Excellence

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Certificate of Excellence
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Free shuttle or taxi services
Parking
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Adults only
Concierge
Currency exchange
Shops
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
French, Spanish
Hotel links
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Special Offer:CHRISTMAS OFFER -50%
9,048Reviews2,775Q+A100Room tips
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Popular mentions
We arrived home this morning after our third visit to the Bahia chain in Mexico, our second at Sian Kaan. There is so much to love here but I'll start with what makes this place really special......the staff! Everyone smiling and accommodating. Nothing is too much trouble from cleaners, to bar staff, gardeners and waiters to management. A special mention must go to Mr. Josue Barragon the front desk manager. He made our perfect holiday even more special with his attention to detail, friendliness and helpfulness.....if you have a problem or need advice/help Josue is the person to speak to, thank you Josue. Also, Mirian our waitress in the buffet at breakfast, always welcoming us with a smile and after the first day she knew exactly how we took our morning drinks. Giovanny in the lobby bar, Angel the trolley driver that got us from a to b and Manuel who kept my husband topped up with champagne and canapés every evening at 5pm (what a lovely touch Bahia) ...so many to mention. If you are travelling here soon, get to know the staff. All a credit to the Bahia. THE HOTEL Sian Kaan is a small adult only resort tucked away in the jungle and part of a bigger complex of 3 more hotels across the highway. Stay at SK and use all four. Do try them all out (if you can tear yourself away) SK has a variety of pools, a lovely lobby bar, fab buffet and the best 2 restaurants in the whole complex. A 24 hour snack bar and room service all included. The ambience and setting are absolutely stunning and kept immaculate. Very romantic setting especially at night. ROOMS are kept spotlessly clean and mini bars topped up daily. There are a variety of extras available through the butler service such as aromatherapy, pillow choices and ironing services all at your finger tips on the app. We were fortunate to have a garden jacuzzi suite which we absolutely loved and used most evenings....watching the fireflies dance was something I will never forget. The rooms could benefit from a little more shelving/drawer space but not the end of the world! RESTAURANTS Across the whole complex you will find a variety of restaurants about 13 a la cartes in all including a gourmet restaurant on each complex. Our personal favourites are Alux (gourmet) Maiko (Japanese) Mashua (Peruvian fusion) and Fruitos del Mar (seafood). Staying at SK you can dine in a restaurant every night if you wish, all book able with the concierge or through a special app. The buffets are marvellous with a great choice, try and do Gala Night on Saturdays in SK! AMENITIES There is always something going on in any of the activity pools across the complex incl yoga, water fitness, tequila tasting, cocktail making etc if you want it or you can find tranquil pools and quiet bars. You really can have a different paced holiday each day. Evening entertainment is spot on....Mago Sebastien is an amazing magic show and the Queen and Abba tributes are good fun . There are various non motorised water sports available on the beach as part of the all inclusive. THE TROLLIES If staying at SK you are a little way from the beach but there are trolleys that run directly to the adult only section of the beach from 7am and to the other resort pools etc. The trolleys also take you to the restaurants in the evening. We gave ourselves half an hour to get to them as sometimes the trollies are a while coming and often full. If I had to say anything negative it would be that there doesn't seem to be enough trollies available to SK guests BUT for us although a little annoying sometimes, it would not stop us returning as the overall services etc at SK far outweigh a little wait now and then. Perhaps there could be a system in place where if the bell boys see guests have been waiting a long time they could use their discretion and call the privelage buggies to give rides as they are often just parked up at each lobby being unused.....this is a note for senior management as this is often topic of conversation of many guests. I could go on forever about this wonderful place but you really need to come and try it for yourself. Again thank you to all the staff for making this such a special place and we will see you again hopefully next year, Rod and Sandy Cairncross
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Response from OnlineReputationSka, online reputation at Luxury Bahia Principe Sian Ka'an
Responded yesterday
Dear Guest, On behalf of the staff and management of the Bahia Principe Riviera Maya Resort, we would like to thank you for letting us know that we have exceeded your expectations. At the Bahia Principe Hotels & Resorts we take pride in offering our guests comfortable accommodations and the very best in food and beverages. We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on going the extra mile. We hope that you will not hesitate in returning in the near future and we will have the pleasure of welcoming you again. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Best Regards, Lucero Alvarado Luxury Bahia Principe Siankaan
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Hotel's Favorite
Just arrived home from Riviera Maya.Had the most amazing stay at the Sian Ka'an. There is an army of staff working there,all so friendly from the security to trolley drivers to waiting on,smiling with a friendly Hola and have a joke(iguana milk)😊 Special mention to Anabel who greeted us each morning at the buffet,despite being heavily pregnant her smile and welcome made our day.Also Jhonathan at the buffet who recommended me what to drink and also the security girl at the back gates to the kitchen who we saw each day. Missing the early morning dawn chorus and the night time call of a toad near our room. This hotel really looks after the nature all around it even the reception hall is open to birds to fly through it. We went on a nature walk through the jungle at the back of hotel with Eco Bahia guide Mario knew about the plants,trees and wildlife living there and we really enjoyed the walk,just needed to cover up from the mossies. We booked a bike ride at the start of our holiday it helped us get to know the other bigger hotels Tulum,Akumal and Coba I should mention Luna from animation who led the bike tour. This is a very relaxing hotel and we enjoyed it veru much.
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Response from OnlineReputationSka, online reputation at Luxury Bahia Principe Sian Ka'an
Responded Jun 25, 2019
Dear Guest: We appreciate you choosing our resort for your holidays and sharing your impressions. It is a real pleasure to read that you spent a wonderful holidays with us. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. It was our pleasure to provide with high quality service. With great pleasure all you congratulations will be forwarded to the staff mentioned. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
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We love this hotel and have stayed here a few times now. We noticed this visit there was an issue with branded drinks, in particular Baileys. The alternative unbranded Baileys provided is unacceptable and the hotel needs to ensure all bars are fully stocked at all times as we even had this issue at the new Akumal Sports Bar and the SK lobby bar. Hopefully just a one off as we didn't experience this in June. Also, please look at frequency of carts to SK from Akumal. Whilst we were waiting there were lots of carts driving empty to Tulum but few to SK and this needs to be addressed. Just two minor issues, Sian Kaan is as close to perfection as possible & I'm only mentioning as I'll be back, so it'll be lovely if they are addressed. Two amazing members of staff who deserve recognition are Josue Barragan from the reception and Ricardo the butler. I would go back to Sian Kaan for Josue alone, his customer service skills are exceptional. He puts the guests at the heart of everything he does and we are very grateful to him for making our holiday so special. We were celebrating a birthday whilst we were away and he went out of his way for us to make it special. Also the young butler Ricardo, what an amazing person. We really appreciated everything he did for us. Thank you to both, I hope the hotel rewards you both! Food was as excellent as always. We used some of the al a cartes and chose to eat in the buffet a fair bit as it's that good. We enjoyed the day time and evening entertainment and I particularly liked the zumba off the pier. Luciana is an excellent instructor. We also really enjoyed the activities at the Infinity pool too, I wish I could remember the entertainers name there as he had so much charisma! Anyway, thank you Sian Kaan for another lovely holiday - especially Josue Barragan -and hope to be back very soon!
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Response from OnlineReputationSka, online reputation at Luxury Bahia Principe Sian Ka'an
Responded yesterday
Dear Guest: First of all thank you for your loyalty in Grand Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays. We are happy to know that you enjoyed the food, the restaurants a la carte, the service, the pools, the shows, the activities, and our facility. It was honor for our entire team to be at your service again making your holiday enjoyable. We are sorry for the situation described. Our staff is always ready to help in anything our clients could need. We are happy that the rest of your stay was satisfactory. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
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All the food and service at the Sian Ka an was absolutely excellent. We ate at the Alux (Gourmet), Maiko (Japanese) & Yalku (Breakfast, lunch & dinner is served. Note: Buffet has a fantastic International night on Saturdays serving lobster/seafood/steak and all other type of wonderful delights). During our stay, we also had the pleasure of eating at the Arlequin (Gourmet), Rodizio Los Corales/Frutos Del Mar (serving seafood at dinner during current remodeling and a great lunch), and Riviera (Buffet) at the beautiful Bahia Principe Akumal resort. All the restaurants were outstanding along with the management and their wonderful team of professionals. Yes, the pools at Sian Kaan are a bit quiet but the entertainment team works hard to engage the clients into activities but are not pushy. The infinity pool (adults only) at Akumal is a beautiful setting plus has a very nice beach area. Again, the entertainment team did an outstanding job during our stay in getting people involved with pool activities. The private Sian Ka an beach was extremely nice. Just go early (before 9am) and you will be very pleased with the selection of places to lounge. The beach bar service and drinks was also excellent. They also have a platform setup overlooking the ocean where they have early morning yoga and zumba which provides another beautiful setting. The entertainment team were fun to be around and extremely talented. The evening shows were fantastic even when it rained everyone came into the open lobby. All the guests displayed excitement with the adult themes which were very tastefully entertaining ! Yes, like ALL Bahia resorts the bars close at 11:00 PM. If you want more entertainment, food and more to drink them catch a shuttle to the Hacienda Dona Isabel and enjoy the evenings events especially the "Mexican Fiesta" ! HOWEVER, having a 24 hour snack/bar restaurant at Sian Ka an and Akumul continues to be a positive added value. As always, we were extremely impressed with the Management team. Their professionalism and customer focus was demonstrated once again throughout our stay. Their dedication was clearly noticed not only by the guests but also by the other team of professionals within the resort as they demonstrated the same behavior during our stay. Special thanks for all your kindness, friendship, SMILES and hugs during our stay to Luis Gonzalez, Israel Navarro, Lucio Pineda, Iris Rodriguez, Joel Hernandez Uribe, Jorge Abreu, Diego, Katia and of course, a BIG HUG and thank you to all the chef's, bartenders, wait servers, house cleaning, butlers, bellhops, shuttle drivers - basically everyone ! You ALL truly exceeded our expectations. We have had the pleasure of staying at the Bahia resorts within Mexico for many years and will definitely be coming back next year.
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Response from OnlineReputationSka, online reputation at Luxury Bahia Principe Sian Ka'an
Responded yesterday
Dear Guest: We highly appreciate your loyalty in choosing our hotel again and your valuable comments. Thank you for your positive comments about the resort and your holidays with us. We are more than happy to know that you enjoyed the service, the staff and our facility. It is necessary to mention, that it was a pleasure for our entire team to be at your service. We also appreciate your mentioning our team members. It was a great pleasure to be at your service during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
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A little late with the review but stayed Sep/Oct this year after getting a last minute deal. We went for my girlfriends birthday which I had emailed about in advance of our arrival and also requested a room on a higher floor as we had heard about the mosquitos. Check in was quick and easy and our room was on the 2nd floor and appeared to be an upgrade, also had a bottle of champagne and chocolates left in the room for her. Food was of a very high quality, whether it be some of the amazing onsite restaurants (booking app was simple to use), or the equally good buffets and snack bars. Service and staff were exceptional, nothing was ever too much trouble no matter what resort you were in. Snack bars, buffets and bars, the servers have their own little area that they serve, ensuring you can get the same servers everytime, who are excellent at remembering your personal tastes and preferences and you will very rarely find yourself with an empty glass. Trolleys - never waited more than 10 minutes. We're on holiday, not really in a rush to get anywhere so this was never an issue. Beaches were nice and kept clean. Have seen people moan about children in the adult section and them not being moved. Occasionally we saw a few, but it's worth remembering that beaches can't be owned so there is no way they can stop them entering, just prevent them using the loungers etc which they did. Mosquitos were a constant pain but apart from the hotels constant spraying around the grounds not a lot more they could do other than decimate the beautiful surrounding area. Privilege Club Reps - Only came across them in the lobby area and a polite 'no thank you' was all that was needed. Tipping - Probably spent around £200 across 2 weeks as a couple and it does bring a better level of service. Have always said we would never revisit the same place twice, but after 30 countries and countless hotels, this place is the exception to the rule and we can't wait to return.
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Response from OnlineReputationSka, online reputation at Luxury Bahia Principe Sian Ka'an
Responded yesterday
Dear TripAdvisor Member: Bahia Principe Riviera Maya Resort thanks you for providing us and other trip advisor users with your kind feedback and recommendations. It is nice to know that our guests take their time to express their impressions. We take pride in offering our guests comfortable accommodations and the very best in food and beverages. We are glad to know that after all your stay was a great experience and that you had enjoyed your selves at Luxury Bahia Principe Siankaan. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Kind regards, Lucero Alvarado Luxury Bahia Principe Siankaan
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PRICE RANGE
$194 - $1,135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe sian ka`an golf hotel akumal, gran bahia principe sian ka`an golf resort and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
420
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Frequently Asked Questions about Luxury Bahia Principe Sian Ka'an
Which popular attractions are close to Luxury Bahia Principe Sian Ka'an?
Nearby attractions include Akumal Beach (2.4 miles), Cenote Santa Cruz (2.3 miles), and EcoRanchoMayamar (2.5 miles).
What are some of the property amenities at Luxury Bahia Principe Sian Ka'an?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Luxury Bahia Principe Sian Ka'an?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Luxury Bahia Principe Sian Ka'an?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Luxury Bahia Principe Sian Ka'an?
Yes, free parking is available to guests.
What are some restaurants close to Luxury Bahia Principe Sian Ka'an?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and La Palapa.
Are there opportunities to exercise at Luxury Bahia Principe Sian Ka'an?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Luxury Bahia Principe Sian Ka'an have an airport shuttle?
Yes, Luxury Bahia Principe Sian Ka'an offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Luxury Bahia Principe Sian Ka'an?
Yes, dry cleaning and laundry service are offered to guests.
Does Luxury Bahia Principe Sian Ka'an offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Luxury Bahia Principe Sian Ka'an?
The staff speaks multiple languages, including Spanish and French.