I made reservations in Sept 2020 for our 20th anniversary Nov 20-27th 2020 directly through the Bahia Principe site. On my reservations it says "no need to confirm". So fast forward to Nov 19th, I call to make special dinner reservations for my 20th anniversary, could not get the hotel to answer. So I call the 800 number only to be told they were closed until April 2021. WHAT??? No phone call, no email nothing to inform me that my reservations were junk. They offered to move me to Akumal or Coba that is unacceptable. I booked ADULTS ONLY and do not want to have children anywhere screaming, running and crying for my anniversary trip. Besides my reservations were for $175 a night and both hotels they offered to switch me to were in the $89 per night range. I was sent scrambling last minute to arrange other accommodations. SHAME ON YOU BAHIA PRINCIPE!!!!!!!!!!!! Your inconsideration caused me $2000 in additional charges.…
I stayed at the Luxury Bahia Sian Ka'an for 1 week in December 2019 for our honeymoon, before COVID. They upgraded us to a jaccuzzi suite and we have been very satisfied with the service provided (chocolates, sparkling wine, petals on the bed, special decoration). AIRPORT TRANSFER: far away, about 1h30, so be prepared for a long drive. POOL: the hotel offers very good pools, not big but deep enough to swim and very quiet, in the middle of a very luxuriant vegetation; because pools have a smaller size they remain warm, which is a plus. The pools of the Akumal resort is great too! A lot of places to sit. Swim-up bar available, but I really enjoyed more the Sian Ka'an pools. FOOD: excellent, breakfast was very good, fresh food, cocktails drinks (bloody mary, mimosa...) were offered, the quality has been top, cappuccino (made by the server) and coffee were excellent. For the dinner, we enjoyed the restaurants, particularly the Mexican one and the Alux, we didn't enjoy the Don Pablo, the restaurant located near the beach in the other resort (the cocktails drinks were bad, service was poor, food average...). For the lunch, we were eating at the Akumal, they had a small buffet outdoor with daily specialties and it was good. DRINKS: Great drinks at the Sian Ka'an, very good quality, strong and tasty, but the drinks at the beach bar were so-so though, we preferred going to the pool bar at the Akumal resort than going at the beach bar. BEACH: yes Sian Ka'an is far away from the beach but this (despite my fear) didn't bother us, shuttles are regular, every 20 minutes or so, and coming back to the hotel after a day at the beach was relaxing and great. You can take a walk on the beach, going on the left when facing the ocean. Beach is much less beautiful than the one in Riviera Maya. SEA: The part of the ocean in front of the beach is very very quiet and shallow because of the waves breakers, don't expect to play in the waves, there are none. This has good point and bad point, depending on what you like. I missed the wavy ocean but I could snorkel and see some fishes (nothing fancy but fun and interesting). The sea was the part I enjoy the least but it was beautiful though. I tried to swim a little bit further to the left when it was more wavy but I found the current too strong for me. ANIMATION: I tried some zumba on the beach on the morning, was wonderful, they also invite people for different games but I didn't participate. EMPLOYEES: very good, always there to help and provide an excellent service, patient and smiling (and my husband and I bothered them multiples times!!). SHOW: I went just once, it was good and impressive (acrobatic stunts). CONCLUSION: Despite the fact this hotel is not right on the beach, I'd go back, I liked the environment, the quality of the food and drinks, the beauty of the nature, the gentleness and professionalism of the employees.…
Only normal visit places once, but this was our second time. just as good as last year, if not better. Staff under real pressure this time due to pandemic hitting many places around world during our stay. But standards remained high until we left two days before hotel closed! Stayed two weeks. Had top floor room in block 15. Nice location near pools with 5 minute stroll to reception. Dined as last time at Alux, Arlequin, Maiko, Dolce Vita and Frutos Del Mar. all very good & also equally enjoyed buffet restaurant. Really enjoyed the aqua Zumba classes in the pool and sea jetty and afternoon tea in the lobby our first week. One of the highlights this time were the evening silent disco’s we got to enjoy three times during our stay. Special mention to the following staff: Florencio at Arlequin restaurant, Joshue who was really helpful on reception, Armando & Victor, Ana and Jarol from the animation team - great Zumba classes!, Karen customer service fantastic. Enjoyed another eco bike ride/walk arranged with reception and trip to Coba via collective. Also visit to Akumal Natura Rescue nearby well worth doing. We will be back!…
Had an amazing time- forgot to leave a review until we were reaching a year since we visited. We had a penthouse suite with rooftop jacuzzi- butler always filled the tub daily/ delivered us drinks/ice and lit candles/ aromatherapy candles promptly via an app so when returning to the pool our room was perfect for relaxing in the tub at sunset. The large choice or restaurants were brilliant and booking simple! Would return again! We took trips on the boat as recommended and went to “chicken pizza” along with markets and into the local town we enjoyed xel ha and coco bongo! We love mexico and this hotel was beautiful! Lots of wildlife and regular transport to get around the resort!
I've been here four times in 2 years..I love this hotel....The food is amazing .The services AWESOME.....and a good entertainment for adults.But you need people ,good people, special people to have a very good vacation. For that I want to BIG THANK YOU to everybody who's working in Sian Ka an resort. I love guys and I miss you(I supposed to be again in Sian KA An ----two weeks back)
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