Bahia Principe Luxury Sian Ka'an
9,239 reviews
#6 of 20 Hotels in Akumal
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Carretera Chetumal - Cancun Km 250, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$638
Free cancellation until 12/12/21
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Panoramas (14) Dining (2006)
What is Travelers’ Choice?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Sian Ka'an
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
French, Spanish
Location
Full view
40Car recommended
Grade: 40 out of 100
44Restaurantswithin 5 miles
25Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancun Km 250, Akumal 77760 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $18/day
9239Reviews2900Q+A100Room tips
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Popular mentions
DO NOT BOOK YOUR VACATION WITH THEM!!!!!! They are quick to take your money, even though they are closed until November. When I read the review that they were doing a bait and switch with their reservations when you arrive, I called and canceled my reservation immediately. It has been over a month since I have requested my full refund of my full payment and I have yet to receive my money. They blamed the delay on being short staffed…..
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Date of stay: May 2021Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Jul 5, 2021
Dear Guest, First of all we want to thank you for taking the time for leaving your feedback in this valuable medium. We would like to apologize for any inconvenience you may have had and for the impressions of our services. Please accept our sincere apologies if you feel that we did not provide the assistance that you deserve. Our goal is to provide excellent service to all our customers. All your comments and suggestions are very important for us, thank you for offering us the opportunity to learn through your review. We are definitely committed to improving all our services based on the feedback provided by our guests. We will be very happy if you give us the opportunity to restore trust in our chain and we invite you to contact us through the following email info.siankaan@bahia-principe.com, to provide you with the best possible follow-up Regards !!! Antonio Endres Bahia Principe Luxury Sian Ka´an
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As the previous review stated, this resort will NOT be open until NOV. I too made a rsv directly with BHP the first week of May for SK for this July but paid in full. I only found out by happen chance while searching the resort on FB and the comments on their fan page indicated rsv were being switched if booked with an agency (Canada). Immediately, I sent email after email and only two responses where ever received. One telling me to visit their website to see what hotels are open and another stating the hotel is closed and to email the reservation address directly (I DID!). When trying to call their call center I was miraculously disconnected after they pulled my rsv up. FINALLY, an agent confirmed my rsv was switched over to Akumal and that I would have a like room. This is fine and all but like room is not ADULTS ONLY! Additionally, the rates are higher at SK. After being completely upset over this I was placed on hold for 15 min to be told they have internal notes to place me in the adults only section or possibly a ocean front room. When asked why no one bothered to reach out to me, the rep stated they are just starting to contact reservations made in June/July. This is a drag and foreign to me as I have been a LONG time guest of BHP resorts. I have stayed at Akumal, Tulum and Coba many many times. Sian Ka’an was the only resort we had yet to stay. In fact, my family just returned from Tulum this April. I have never experience such unprofessional service. We’ve been guests at their resorts all over since 08 but after this, we will never book again. Bahia - All you had to do was contact me and tell me this. I am fine with Akumal but all you did was take my money and quietly hope I’d not notice until I got there and you’d think I’d have no other options so I’d just stay. Imagine if this were a first time guest. Thinking they booked one resorts only to be shafted. Terrible. You are taking ppls money interest free and then attempting to offer a lesser product. One someone may not want at all.…
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Date of stay: June 2021Trip type: Traveled as a couple
4 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Jun 14, 2021
Dear guest, We would like to thank you for taking your time to share your perception about our hotel and services. We really regret all our services could not meet to your entire expectations, be sure we constantly work with all our departments in order to improve the attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to improve every day. Your observations will be forwarded to those departments involved to apply the corrective actions. The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our management team in order to correct these situations. We would like to apologize for any inconvenience you may have had and for the impressions of our services that you took home. We hope to welcome you again in the near future and be able to change your perspective. Kind regards! Antonio Endres Bahia Principe Luxury Sian Ka´an
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I made a reservation on May 12th directly with this resort. I did not want to use a third party company or agent. I have a confirmation number, a reservation booking number and even spoke to a representative about scheduling spa appointments in mid-July. They happily took my deposit then upon trying to make the arrangements for the spa a staff member told me they actually aren't booking anything until November, 2021! They made my reservation. They took my deposit and we now have flights already scheduled. No one has bothered to contact me about this change of events. I made my reservations two weeks ago and today, the website will not take reservations during the summer months. There is also a notation NOW on their website about delaying their opening until November. So...what are planning to do with all the people who already booked for the summer months? I have attempted to use every phone number they have provided for contacting the resort directly and the call center. No one answers. This was our first experience with Bahia Principe. This was also our last.…
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Date of stay: May 2021
Value
Location
Service
5 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Jun 13, 2021
Dear Guest, First of all we want to thank you for taking the time for leaving your feedback to Bahia Principe Hotels & Resorts. Regarding the situation you describe, please accept our sincere apologies if you feel that we did not provide the assistance that you deserve. Our goal is to provide excellent service to our customers. All your comments and suggestions are very important for us, thank you for offering us the opportunity to learn through your review. We are definitely committed to improving all our services based on the feedback provided by our guests. We will be very happy if you give us the opportunity to restore trust in our chain and we invite you to contact us through the following email info.siankaan@bahia-principe.com, to provide you with the best possible follow-up Regards !!! Antonio Endres Bahia Principe Luxury Sian Ka´an
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I made reservations in Sept 2020 for our 20th anniversary Nov 20-27th 2020 directly through the Bahia Principe site. On my reservations it says "no need to confirm". So fast forward to Nov 19th, I call to make special dinner reservations for my 20th anniversary, could not get the hotel to answer. So I call the 800 number only to be told they were closed until April 2021. WHAT??? No phone call, no email nothing to inform me that my reservations were junk. They offered to move me to Akumal or Coba that is unacceptable. I booked ADULTS ONLY and do not want to have children anywhere screaming, running and crying for my anniversary trip. Besides my reservations were for $175 a night and both hotels they offered to switch me to were in the $89 per night range. I was sent scrambling last minute to arrange other accommodations. SHAME ON YOU BAHIA PRINCIPE!!!!!!!!!!!! Your inconsideration caused me $2000 in additional charges.…
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Date of stay: November 2020
Value
Service
Sleep Quality
8 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Dec 2, 2020
Dear guest, First of all we want to thank you for taking the time to contact Bahia Principe Hotels & Resorts. Regarding the situation you describe, please accept our sincere apologies if you feel that we did not provide the assitanca that you deserve. Our goal is to provide excellent service to our customers. We will be very happy if you give us the opportunity to restore trust in our chain and we invite you to contact us through the following email info.siankaan@bahia-principe.com, to provide you with the best possible follow-up Regards !!! Lucero Alvarado Bahia Principe Luxury Siankaan
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I stayed at the Luxury Bahia Sian Ka'an for 1 week in December 2019 for our honeymoon, before COVID. They upgraded us to a jaccuzzi suite and we have been very satisfied with the service provided (chocolates, sparkling wine, petals on the bed, special decoration). AIRPORT TRANSFER: far away, about 1h30, so be prepared for a long drive. POOL: the hotel offers very good pools, not big but deep enough to swim and very quiet, in the middle of a very luxuriant vegetation; because pools have a smaller size they remain warm, which is a plus. The pools of the Akumal resort is great too! A lot of places to sit. Swim-up bar available, but I really enjoyed more the Sian Ka'an pools. FOOD: excellent, breakfast was very good, fresh food, cocktails drinks (bloody mary, mimosa...) were offered, the quality has been top, cappuccino (made by the server) and coffee were excellent. For the dinner, we enjoyed the restaurants, particularly the Mexican one and the Alux, we didn't enjoy the Don Pablo, the restaurant located near the beach in the other resort (the cocktails drinks were bad, service was poor, food average...). For the lunch, we were eating at the Akumal, they had a small buffet outdoor with daily specialties and it was good. DRINKS: Great drinks at the Sian Ka'an, very good quality, strong and tasty, but the drinks at the beach bar were so-so though, we preferred going to the pool bar at the Akumal resort than going at the beach bar. BEACH: yes Sian Ka'an is far away from the beach but this (despite my fear) didn't bother us, shuttles are regular, every 20 minutes or so, and coming back to the hotel after a day at the beach was relaxing and great. You can take a walk on the beach, going on the left when facing the ocean. Beach is much less beautiful than the one in Riviera Maya. SEA: The part of the ocean in front of the beach is very very quiet and shallow because of the waves breakers, don't expect to play in the waves, there are none. This has good point and bad point, depending on what you like. I missed the wavy ocean but I could snorkel and see some fishes (nothing fancy but fun and interesting). The sea was the part I enjoy the least but it was beautiful though. I tried to swim a little bit further to the left when it was more wavy but I found the current too strong for me. ANIMATION: I tried some zumba on the beach on the morning, was wonderful, they also invite people for different games but I didn't participate. EMPLOYEES: very good, always there to help and provide an excellent service, patient and smiling (and my husband and I bothered them multiples times!!). SHOW: I went just once, it was good and impressive (acrobatic stunts). CONCLUSION: Despite the fact this hotel is not right on the beach, I'd go back, I liked the environment, the quality of the food and drinks, the beauty of the nature, the gentleness and professionalism of the employees.…
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Date of stay: December 2019
Rooms
Cleanliness
Service
3 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Nov 2, 2020
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : -) Sending you our best regards, Karina Guzmán, Bahia Principe Luxury Akumal.
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PRICE RANGE
$161 - $827 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe sian ka`an golf hotel akumal, gran bahia principe sian ka`an golf resort and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
420
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Sian Ka'an
Which popular attractions are close to Bahia Principe Luxury Sian Ka'an?
Nearby attractions include Akumal Beach (2.4 miles), Akumal Natura Rescue (3.5 miles), and Cenote Santa Cruz (2.3 miles).
What are some of the property amenities at Bahia Principe Luxury Sian Ka'an?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Luxury Sian Ka'an?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Sian Ka'an?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Luxury Sian Ka'an?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Sian Ka'an?
Conveniently located restaurants include Taverna Akumal, Turtle Bay Cafe & Bakery, and Loncheria Akumalito.
Are there opportunities to exercise at Bahia Principe Luxury Sian Ka'an?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Sian Ka'an have an airport shuttle?
Yes, Bahia Principe Luxury Sian Ka'an offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Sian Ka'an?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Bahia Principe Luxury Sian Ka'an?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bahia Principe Luxury Sian Ka'an offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.