Bahia Principe Luxury Sian Ka'an
9,238 reviews
#7 of 22 Hotels in Akumal
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Carretera Chetumal - Cancun Km 25 Cancun Km 250, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$262
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$220
Free cancellation until 07/23/21
$262
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Panoramas (14) Dining (1999)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Regular temperature checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Sian Ka'an
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 22 hotels in Akumal
Location
Cleanliness
Service
Value
Travelers' Choice
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Free airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
French, Spanish
Location
Full view
40Car recommended
Grade: 40 out of 100
36Restaurantswithin 5 miles
22Attractionswithin 5 miles
Contact
Carretera Chetumal - Cancun Km 25 Cancun Km 250, Akumal 77760 Mexico
Name/address in local language
Getting there
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9,238Reviews2,886Q+A100Room tips
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Popular mentions
I made reservations in Sept 2020 for our 20th anniversary Nov 20-27th 2020 directly through the Bahia Principe site. On my reservations it says "no need to confirm". So fast forward to Nov 19th, I call to make special dinner reservations for my 20th anniversary, could not get the hotel to answer. So I call the 800 number only to be told they were closed until April 2021. WHAT??? No phone call, no email nothing to inform me that my reservations were junk. They offered to move me to Akumal or Coba that is unacceptable. I booked ADULTS ONLY and do not want to have children anywhere screaming, running and crying for my anniversary trip. Besides my reservations were for $175 a night and both hotels they offered to switch me to were in the $89 per night range. I was sent scrambling last minute to arrange other accommodations. SHAME ON YOU BAHIA PRINCIPE!!!!!!!!!!!! Your inconsideration caused me $2000 in additional charges.…
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Date of stay: November 2020
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Dec 2, 2020
Dear guest, First of all we want to thank you for taking the time to contact Bahia Principe Hotels & Resorts. Regarding the situation you describe, please accept our sincere apologies if you feel that we did not provide the assitanca that you deserve. Our goal is to provide excellent service to our customers. We will be very happy if you give us the opportunity to restore trust in our chain and we invite you to contact us through the following email info.siankaan@bahia-principe.com, to provide you with the best possible follow-up Regards !!! Lucero Alvarado Bahia Principe Luxury Siankaan
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I stayed at the Luxury Bahia Sian Ka'an for 1 week in December 2019 for our honeymoon, before COVID. They upgraded us to a jaccuzzi suite and we have been very satisfied with the service provided (chocolates, sparkling wine, petals on the bed, special decoration). AIRPORT TRANSFER: far away, about 1h30, so be prepared for a long drive. POOL: the hotel offers very good pools, not big but deep enough to swim and very quiet, in the middle of a very luxuriant vegetation; because pools have a smaller size they remain warm, which is a plus. The pools of the Akumal resort is great too! A lot of places to sit. Swim-up bar available, but I really enjoyed more the Sian Ka'an pools. FOOD: excellent, breakfast was very good, fresh food, cocktails drinks (bloody mary, mimosa...) were offered, the quality has been top, cappuccino (made by the server) and coffee were excellent. For the dinner, we enjoyed the restaurants, particularly the Mexican one and the Alux, we didn't enjoy the Don Pablo, the restaurant located near the beach in the other resort (the cocktails drinks were bad, service was poor, food average...). For the lunch, we were eating at the Akumal, they had a small buffet outdoor with daily specialties and it was good. DRINKS: Great drinks at the Sian Ka'an, very good quality, strong and tasty, but the drinks at the beach bar were so-so though, we preferred going to the pool bar at the Akumal resort than going at the beach bar. BEACH: yes Sian Ka'an is far away from the beach but this (despite my fear) didn't bother us, shuttles are regular, every 20 minutes or so, and coming back to the hotel after a day at the beach was relaxing and great. You can take a walk on the beach, going on the left when facing the ocean. Beach is much less beautiful than the one in Riviera Maya. SEA: The part of the ocean in front of the beach is very very quiet and shallow because of the waves breakers, don't expect to play in the waves, there are none. This has good point and bad point, depending on what you like. I missed the wavy ocean but I could snorkel and see some fishes (nothing fancy but fun and interesting). The sea was the part I enjoy the least but it was beautiful though. I tried to swim a little bit further to the left when it was more wavy but I found the current too strong for me. ANIMATION: I tried some zumba on the beach on the morning, was wonderful, they also invite people for different games but I didn't participate. EMPLOYEES: very good, always there to help and provide an excellent service, patient and smiling (and my husband and I bothered them multiples times!!). SHOW: I went just once, it was good and impressive (acrobatic stunts). CONCLUSION: Despite the fact this hotel is not right on the beach, I'd go back, I liked the environment, the quality of the food and drinks, the beauty of the nature, the gentleness and professionalism of the employees.…
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Date of stay: December 2019
Rooms
Cleanliness
Service
3 Helpful votes
Helpful
Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded Nov 2, 2020
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : -) Sending you our best regards, Karina Guzmán, Bahia Principe Luxury Akumal.
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JPSLittleAston wrote a review Jun 2020
The Royal Town of Sutton Coldfield, United Kingdom401 contributions182 helpful votes
Only normal visit places once, but this was our second time. just as good as last year, if not better. Staff under real pressure this time due to pandemic hitting many places around world during our stay. But standards remained high until we left two days before hotel closed! Stayed two weeks. Had top floor room in block 15. Nice location near pools with 5 minute stroll to reception. Dined as last time at Alux, Arlequin, Maiko, Dolce Vita and Frutos Del Mar. all very good & also equally enjoyed buffet restaurant. Really enjoyed the aqua Zumba classes in the pool and sea jetty and afternoon tea in the lobby our first week. One of the highlights this time were the evening silent disco’s we got to enjoy three times during our stay. Special mention to the following staff: Florencio at Arlequin restaurant, Joshue who was really helpful on reception, Armando & Victor, Ana and Jarol from the animation team - great Zumba classes!, Karen customer service fantastic. Enjoyed another eco bike ride/walk arranged with reception and trip to Coba via collective. Also visit to Akumal Natura Rescue nearby well worth doing. We will be back!…
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from OnlineReputationSka, online reputation at Bahia Principe Luxury Sian Ka'an
Responded Jul 4, 2020
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! It is great to read this amazing review regarding the service received during your previous stay at our hotel. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplished this goal with you. We look forward to welcome you back and give you another unforgettable lifetime experience. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Kind Regards, Lucero Alvarado Bahia Principe Luxury Siankaan
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Had an amazing time- forgot to leave a review until we were reaching a year since we visited. We had a penthouse suite with rooftop jacuzzi- butler always filled the tub daily/ delivered us drinks/ice and lit candles/ aromatherapy candles promptly via an app so when returning to the pool our room was perfect for relaxing in the tub at sunset. The large choice or restaurants were brilliant and booking simple! Would return again! We took trips on the boat as recommended and went to “chicken pizza” along with markets and into the local town we enjoyed xel ha and coco bongo! We love mexico and this hotel was beautiful! Lots of wildlife and regular transport to get around the resort!
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Date of stay: July 2019Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from OnlineReputationSka, online reputation at Bahia Principe Luxury Sian Ka'an
Responded Jul 4, 2020
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. It was honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Kind regards, Lucero Alvarado Bahia Principe Luxury Siankaan
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I've been here four times in 2 years..I love this hotel....The food is amazing .The services AWESOME.....and a good entertainment for adults.But you need people ,good people, special people to have a very good vacation. For that I want to BIG THANK YOU to everybody who's working in Sian Ka an resort. I love guys and I miss you(I supposed to be again in Sian KA An ----two weeks back)
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Date of stay: June 2019
Rooms
Cleanliness
Service
Room Tip: we got a room close to the swimming pool.
See more room tips
1 Helpful vote
Helpful
Response from OnlineReputationSka, online reputation at Bahia Principe Luxury Sian Ka'an
Responded Jul 4, 2020
Dear Guest: On behalf of the entire Bahia Principe Luxury Siankaan, I would like to take this opportunity to thank you for share your review regarding your excellent experience at our hotel. There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Regards from The Mexican Caribbean! Lucero Alvarado Bahia Principe Luxury Siankaan
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PRICE RANGE
$161 - $827 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe sian ka`an golf hotel akumal, gran bahia principe sian ka`an golf resort and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
420
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Sian Ka'an
Which popular attractions are close to Bahia Principe Luxury Sian Ka'an?
Nearby attractions include Akumal Beach (2.4 miles), Cenote Santa Cruz (2.3 miles), and Aktun Chen (1.7 miles).
What are some of the property amenities at Bahia Principe Luxury Sian Ka'an?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Luxury Sian Ka'an?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Sian Ka'an?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Luxury Sian Ka'an?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Sian Ka'an?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and Loncheria Akumalito.
Are there opportunities to exercise at Bahia Principe Luxury Sian Ka'an?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Sian Ka'an have an airport shuttle?
Yes, Bahia Principe Luxury Sian Ka'an offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Sian Ka'an?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Sian Ka'an offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Luxury Sian Ka'an?
The staff speaks multiple languages, including Spanish and French.