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Comercial Camino Ingreso a Litibu, Lote 15, Punta de Mita 63734 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Playa Mita
Updated 04/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#11 of 15 in Punta de Mita
GreenLeaders Platinum level
Iberostar Selection Playa Mita, a 5-star Selection hotel located in Punta Mita, Riviera Nayarit, offers a relaxing and all-inclusive atmosphere complete with mouthwatering international dishes and endless activities for guests of all ages. Standing tall in beautiful Punta Mita, on Mexico’s Pacific coast, Iberostar Playa Mita is conveniently located 25 miles from Puerto Vallarta International Airport..
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Bath / shower
VIP room facilities
Private bathrooms
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Price:Code 10% Off: EXTRA10
4870Reviews1815Q+A100Room tips
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SJTCHT wrote a review May 13
Lakeside CA80 contributions136 helpful votes
My wife and I have been to this resort about 7-8 times over the past 9 years. It is our "go-to" spot. First off, the staff is very, very friendly and helpful, although if you can spit out a few words in Spanish, it helps. Two tips: (1) Get Mexican money at the airport if you are. going to be spending money - especially the taxi rides There's definitely an up-charge for American money, and if you tip in American money, your servers will have to pay to convert it. (2). Get to know a Concierge, and call him/her BEFORE you arrive to double check on everything and book your restaurants. I've had the same one for years, and she is extremely helpful. The resort is still recovering from Covid, and some things, like the entertainment and restaurants, are not quite as good as they were pre-Covid. But things were better this Spring than they were last Summer - so things keep improving - and they are still good.. The night-time shows are also a nice perk - They aren't yet back to pre-Covid quality, but they are improving, and they are still entertaining. And the new outdoor Mexican Fiesta on Thursday nights was really a nice surprise this time around. Finally, the pool and beach are both very nice, with lots of palapas to park under - but, of course, there are still those people who put towels on five lounges and leave for half of the day (Solve that problem and you'll be a millionaire). For families with young kids and us "oldies," the walk-in feature to the pool is also great - along with the walk-up bar and friendly bartenders and waitresses. And the afternoon full-service buffet is right at the pool, which is REALLY convenient (and unique). If I could make one critique, it would be an upgrade in the food quality - Personally, we would be willing to pay more for a better steak, for example, or upgraded Buffet selections. BUT, it's more than adequate for what you pay. And I think that you will find that this Iberostar is better than most moderately priced Resorts anywhere in Mex. Just having FOUR different sit-down restaurants is out-of-the-ordinary and a nice bonus. One final thing - If you can fly out of CBX in Tijuana, you avoid Mex Customs in Puerta Vallarta. AND, you don't need a negative Covid Test when you fly back because you are WALKING into the U.S., not FLYING in.
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Date of stay: April 2022
Room Tip: Each location has its advantages
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Brandy J wrote a review Sep 2021
3 contributions
Hotel's Favorite
We went with a group of 16. Two of our friends were members and upgraded all of us to the member package for the trip. We all had a fabulous time. Hugo & Angel gave us perfect service while in the member lounge area. Gio was beyond friendly and treated us so well! Always checking up on us and informing us of activities for the day. Truly is an exceptional employee! Jenny, Cande, & Mildred made sure all of us were happy the whole time as well and made sure we didn’t miss our reservations and things we needed for arrival/departure. I will be recommending this place to many friends because of all these wonderful employees. All spoke Spanish/ English well. Made us feel so comfortable. Only negative feedback is I did slip in my hotel room due to a wet floor on marble tile. My wrist was hurting so I went to the clinic onsite for a wrist brace. I knew it wasn’t broken just sprained. I was really given a shakedown in the clinic and they were not consistent with a price. They instantly wanted to charge me $120 just for walking in but didn’t tell me they considered it a consultation just for observing it. Then tried to charge me $70 to wrap a wrist when I needed a brace. They told me the brace was going to be $25 but when it came time to pay said it was actually $52. They were still trying to charge me $70 to wrap it until I pointed it out. I do not know if they are associated with the resort or contracted out but their rates should be provided before performing anything. They need to be monitored more and allow people to have the option of just buying a medical supply off of them.
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Date of stay: September 2021Trip type: Traveled
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded Sep 8, 2021
Dear guest, On behalf of the entire team and our Management, we thank you for choosing our resort as your vacation destination and for sharing your comments about your recent stay. It pleases us to read that overall you enjoyed of a fantastic stay with us. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner, and we do receive so many compliments about them, once more, we will congratulate them on your behalf and we are delighted that they could enhance your stay with us. Furthermore, we regret to know about the inconveniences you experienced during your stay. We assure you that the opinion of our guests is of utmost importance to us and we will forward it to the corresponding areas. We look forward for the opportunity to host you again in the near future. Best regards, Quality Manager Iberostar Selection Playa Mita
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Mel BV wrote a review May 10
1 contribution
Great service, excellent food, very clean, perfect weather. Been on many trips in the Caribeean and it was one of the best ever. Excellent food at the buffet, clean rooms, enough palapas for all people, great drinks. Can’t ask for more. Don’t hesitate to book !
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Date of stay: May 2022Trip type: Traveled
Renée wrote a review May 7
Montreal, Canada14 contributions21 helpful votes
We got back from this resort the day before yesterday. I will try to write an honest review. We arrived at the hotel and as we had already pre-registered, check in was a breeze. A green welcome drink was offered which I tasted but couldn't drink because it was too sweet for my taste. We immediately sat down with the concierge and booked as many à la carte restaurants as we could. I would like to mention that we were there for a 2 week stay. We managed to book 3 of the 4 à la cartes including the Steak House for that night. The concierge tried to convince us to book (waste) 90 minutes (it's NEVER 90 minutes) of our time to have a breakfast with staff where they urge you to upgrade to their Prestige Club. We declined, but said we would think about it. We were not exactly hassled about doing this during our stay, however we did receive a note under our door advising us that there was a welcome package at reception for us to pick up. But we never picked it up knowing that it had to do with upgrade. There is no time share at this resort. They also sent a couple of wine glasses one day with a bottle of bubbly which was very nice but we had no intention of upgrading. I don't even know what the upgrade to Prestige is but we took a look around the resort and all we could see of any difference was access to part of the rooftop lounge area where there are 2 hot tubs (one was empty for the duration) and a few loungers (and I assume bar service). There is also a small Prestige restaurant next door to the 24 hour coffee shop that looks like it might be open for breakfast, but we never saw anyone in there. I think there may be a couple of suites available as part of Prestige. We grabbed our bags and took them with us to our room. The room is adequate, but the bathroom is a very poor design. I will say that the tiling throughout the resort is spectacular, the floors, walls and bath enclosures are all beautifully tiled. When you open the bathroom door, the toilet is behind it. It is virtually impossible to have 2 people in there at the same time. Not the end of the world. We always had plenty of hot water and the toilet flushed like a dream. The shower isn't the best water pressure but again, we lived with it. Towels were changed whenever we left them in the tub, one day we were only given one towel but we flagged the housekeeper down in the hallway and she provided us with more. We also requested extra pillows through the app, which never came to fruition, so we asked the housekeeper and the next time we came in the room they were there! Kudos to housekeeping, they were on point the entire trip. We brought a small electric kettle with us as we like to make chamomile or mint tea before bed and this was an excellent luxury for us. We never used the in room coffee machine. While we were at Iberostar, we, as gringos were definitely in the minority. To my surprise about 85% of the guests were Mexican. It might be helpful to brush up on your Spanish before you go to this resort. There is only one pool for adults, but it was always packed with kids. I have never seen so many babies and strollers at a resort in my life. I have never understood how this can be a relaxing holiday for young parents, but there you have it. Children yelling and screaming at lunch and at supper, not only in the buffet, but at the à la carte restaurants as well. We used the pool a couple of times in the afternoon, but spent most of our days at the beach. Bar service at the pool is very good. The temperature of the pool is like bathwater. There were activities at the pool as well, including yoga, darts, there is a small pool used exclusively for volleyball. The Steak House restaurant doubles as the lunch buffet and there are also hot dogs and hamburgers and fries available next to the pool bar, and there is soft serve ice cream available there as well. We had our first supper at the Steak House, my husband had the New York New York steak which he said was good, and I had the short ribs which were excellent, beautifully tender. There is not a lot of choice on the menu, and I was disappointed that there wasn't a chicken option on the menu. The sides were just okay. The garlic mashed potato was okay, the truffle fries that I tried on one occasion were served cold, the roasted veggies also were cold, but the spinach with cream was (surprisingly) really really good. The novelty of the caesar salad made in front of you was fun, and the salad was also very good. All the desserts I tried in all of the restaurants, including the buffet were mediocre at best. Definitely not worth the calories. They LOOK really good, but the taste just isn't there. People raved about the Pacific Express (so-called French restaurant). The atmosphere is very nice, finally a resto with some ambience. I had the pâté (microscopic on the plate) and my husband had the escargots, which he enjoyed. He had the Entrecôte (he said it was good) and I had the salmon loin which was delicious. Dessert, again, was meh. We also tried the French Onion soup, and the soup was good, but no crusty toasted bread in it, and there was way too much cheese. We went to the Japanese restaurant (which I find to be played out in these resorts), and it was good. Sushi served as the appetizer, stir fried rice with chicken, steak, shrimp and fish. And again a less than interesting dessert. We went there twice, and the second time I refused the dessert plate. I thought it was funny that they had a Mexican restaurant, when pretty much everything that is served there is also available at either the lunch or supper buffet. In addition, there was a Mexican Night the night before we left to come home. This was held on the rooftop area, which they converted into buffet-like stations with different foods on offer, a taco station, a tamale station, a soup station, a churros station, a tequila station, etc. It was really fun and you had to sit wherever you could. There were a few tables for two along the wall over the ocean, but you had to get there early to snag one, I, however, liked the idea of sitting at a table with strangers and getting to know some of the other guests. There was live music and a conga line and it was a very pleasant evening. I have to say that the food was very very good for the most part. A ton of choice and truly something for everyone. The Mexican government still mandates employees to wear masks, and guests must wear masks in the restaurants unless they are sitting. Of course, there are always some ignoramuses who think the rules don't apply to them. I didn't want to get into it with anyone, so I kept quiet, but it really ticked me off. We used the gym in the mornings to squeeze in a bit of cardio each day. It is small but has everything you could need while on vacation. The beach is the best part of this resort. There is never an issue getting loungers, umbrella and table on the beach. We also never had a problem getting loungers at the pool, the few times we went there in the afternoon. The soft sand closer to the resort gets crazy hot in the day, so be sure to take your beach shoes with you if you go anywhere including the bathroom, bar or grill. The hard darker part of the sand is perfect. You can walk either way on the beach for long walks and hardly see a soul. There are very few other resorts on this beach and the ones that are there are boutique hotels with very few guests.There are lots of vendors on the beach, who we became friendly with and made a couple of purchases. We also took the public transit bus to Bucerias (taxis can be quite expensive) for 30 pesos per person (just over a Canadian dollar per person). It's a hot ride, but we like to experience life with the natives as much as we can when we are on holiday. I got sick (I think from a creamy alcoholic beverage called BBC - banana liqueur, Bailey's and creme de cacao) and was down and out for 3 days. I forgot to bring Imodium with us, so eventually I had to cave and buy the Mexican equivalent from the gift shop. Try not to forget to bring anything with you. They charged 22$ USD for 8 tablets (about 2.75$ USD per tablet) which will last you about 2 days. The sunscreen is 41$ USD so make sure you bring a TON with you. You will thank me for this. Once the medication kicked in, I felt much better and was finally able to eat again. You can change your beach towels as often as you like (the cabin is open 9am-7pm daily) until you finally return them for the 2 towel cards which you turn in at check out. The rooms are very damp with humidity, makes no difference if the air conditioning is on or off. Everything always felt damp, all of our clothes, the bedding, my skin was constantly moist and if you have curly hair, it will just be a fuzz ball for the duration. The other thing about the room (they are all exactly the same except some have a tub and others just have a large shower stall and I've heard the the shower stall isn't that great because the water goes all over the floor) is that there is not one decent chair to sit on. The most comfortable chairs to sit on are the ones on the balcony but be sure to put a cushion at the back otherwise you won't be able to sit there for very long. I can't say enough about the staff at the resort, from reception desk staff, to servers to bartenders, housekeeping, to gardeners, entertainment staff and even the behind the scenes people who you don't see very often, they are all friendly and helpful and all smiles. It's a pleasure to be among them. We did go to a show at the theatre (it was the Vegas show) which was cheesy, once it finally began. They kill a bunch of time with either bingo or a lottery, which is a real time waster. Maybe they think everyone will have lots of alcohol so they won't notice how sub par the headliner show is. We preferred to see the mariachi band at the centre gardens and the musicians in the lobby bar. Many were inconsiderate and leaving their empty or even not empty drink glasses all over the resort including at the water's edge at the beach. Even half eaten plates were left at the beach attracting birds who would be all over the loungers next to you. No regard for others, especially the staff who have to clean up after them. Room service trays were left out in the hallway all night long for the animals to get to them and drag the food across the floor. The stairwells were not cleaned regularly unfortunately, but they wouldn't really need to be if people picked up after themselves. This is a sad statement about human nature. We did notice that tipping seems to be a 4 letter word for the majority of people. I don't understand this. The employees work so hard 6 days a week, in the hot sun for little pay. I believe that people who pay for all inclusive holidays should also budget at least 15-20$ per day for tipping. Overall we really did love this resort, especially the beach. However, given the number of small babies, I think in the future we will try to find an adults only resort in the area. This resort is ideal for family holidays, couples not so much.
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Date of stay: May 2022
Room Tip: As far away from the Kid's Club as you can
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2 Helpful votes
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 2 weeks ago
Dear guest, First and foremost, thank you for choosing Iberostar Selection Playa Mita on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. On the other hand, we take this opportunity to thank you for sharing your feedback with us as it is our most reliable source to identify the areas where we have room for improvement. Furthermore, we would like to mention that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts and atmospheres, at your disposal, such as our Grand, and Coral Level categories, both adults only concept. You will find the same consistent level of service that distinguishes Iberostar, along with beautiful facilities. We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for. Regarding The Club program allow us to explain that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different Resorts. We regret to know that this meant an inconvenience for you as their only intention was to inform you. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Selection Playa Mita
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mary wrote a review May 4
Discovery Bay, California1 contribution
enjoyed our stay at this resort and would definitely return. Would love to bring the whole family. The beach is clean and the pool is large with lots of activities. Very family friendly with many choices for food.
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Date of stay: March 2022
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 2 weeks ago
Dear guest, We would like first of all to thank you for your excellent review of Iberostar Selection Playa Mita. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon. Best Regards, Quality Manager Iberostar Selection Playa Mita
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Gary R wrote a review May 3
29 contributions18 helpful votes
This was our first time visiting the Iberostar Resort in Puta Mita. The staff and the Resort is what we expected. The grounds are beautiful and the food is excellent. We upgraded to a beach front siutw and we were glad we did. The only complaint we had that the Resort was remote to other activites
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Date of stay: November 2021Trip type: Traveled
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 3 weeks ago
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday at Iberostar Selection Playa Mita with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. Best Regards, Quality Manager Iberostar Selection Playa Mita
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Thomas U wrote a review May 3
4 contributions
Back to work and missing the great team at Iberostar Playa Mita! Compared to our last stay at Iberostar Quetzal, this vacation completely restored our love of Iberostar resorts. It was nice to meat Hugo, who took excellent care of us at the rooftop lounge. After hearing so many comments about him, we felt like we already knew him. Mildred, Candy, both Emanuel’s and Hugo were all very attentive and a joy to be around. They made our anniversary and my birthday special with decorations and gifts as well as cakes. Sadly, I am already forgetting other bartender's names that always had my drinks ready, guess we will have to go back and be reminded! In the past I have requested something special to celebrate only to be disappointed, but this team needed no prompting. We made some new friends and met some old friends from 3 years previous. Favorite food was the fish tacos for lunch. The restaurants are good but could use more variety for non-red meat eaters. The service in the restaurants was excellent. The pools were good temperature and we managed a few swims. The ocean was also refreshing but claimed my favorite cheap sunglasses! Visited Bucerias for an afternoon of shopping. Still the same as we remember, just harder to get around due to construction. Our trip started and ended with Felipe driving us to and from the airport. This was the membership arranged transport via W2M. He was very informative and accommodated all our questions. Even bought us some tuba drinks while we were slowed down due to Vidanta construction. It was very good. Looking forward to our next visit so I can over eat and over drink AGAIN!
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Date of stay: April 2022
Sleep Quality
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 2 weeks ago
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Selection Playa Mita and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Selection Playa Mita
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Jacquelyn J wrote a review May 3
Seattle, Washington52 contributions11 helpful votes
Found a great deal on Expedia for 5 nights 6 days at this wonderful resort. Pros: Beautiful! This resort grounds is breathtaking, the landscaping, the decorations were all just gorgeous. Amazing activities lead by Star Friends. Enjoyed the local arts and crafts (for free) every day. Corn holes, rifle shooting, aqua aerobics etc. surely an activity for everyone. The food: Delicious. Only compliant was that the food was cold at times ( breakfast quiche) and the steak were never cooked to request. (Maybe they don’t serve rare) . Staff were all very attentive and welcoming. Excellent service. We noticed there were many new hires learning the ropes of service and were often short handed at times. The room was clean. The pool was perfect temperature. Not too cold not too warm and clean. WiFi was strong throughout the resort. Better signal closer to the lobby. Xochitl, the concierge was excellent in booking our restaurant reservations upon arrival and directing us to our COVID testing ( free for 5+night stay). Love the nightly performances! Must see! The Star entertainers are amazing! Cons: The restaurants don’t over lap. If you want to get something to eat at 11:30a your SOL nothing is open until noon except room service. There are many mosquitos by the pool. If you sit in the area In front of the lunch buffet odds are you’ll get bite. The rooms were always moist. Our liens were always slightly damp no matter what we tried. The beds were comfy but the dampness of the liens took away from a restful night sleep. Overall it was a great experience would visit again.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Bring bug spray for night activities. Bring extra masks for the moisture breaks them down...
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 3 weeks ago
Dear guest, It has been really good to read that you had such a great time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. On the other hand, we would like to take this opportunity to thank you for sharing your feedback with us as it is our most reliable source to identify the areas where we have room for improvement. Once more, we thank you for writing and sharing this review and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Selection Playa Mita
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Spencer W wrote a review May 3
1 contribution
This location gives you great bang for the buck; the experience here gets you within range of what you might get from a more exclusive resort, such as Secrets (of course with some obvious reductions in luxury from the later). The facility and service are excellent and the food is fantastic. The pool layout gives you the option to choose between a livelier vibe with activities and a more secluded area for relaxation. The workers are very friendly. My only constructive criticism is the beachfront room we stayed in had a strong moldy smell to it, from its proximity to the water. Other than that, this place is fantastic and I’d highly recommend to couples, families, or solo travelers!
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Date of stay: April 2022Trip type: Traveled
Room Tip: Tip the workers!
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 3 weeks ago
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. We, therefore, want to express our gratitude again for your excellent review and for your valuable observation. We will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Selection Playa Mita
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Seeing the world wrote a review Apr 2022
2 contributions
Iberostar selection playa mita puerto vallarta My first visit to this resort but I was travelling with a person who'd been here a few times before. I did enjoy the vacation. Beach was lovely. Location is beautiful but it is away from everything. If that's what you're looking for, then you won't be disappointed. This is my opinion: -Pool & beach areas are kept relatively clean but lounge chairs are snatched up very early -The taco lunch area at the beach level bar was small but consistently good. -The Starcafe was also good but extremely slow & needs more staff. They ran out of lids & sleeves making it nearly impossible to carry the really hot coffees -La Bahia buffet for lunch is only good because the coffee is excellent. Sadly, the food was sparse in choice & mediocre at best -El Nopal buffet has great dessert selection & excellent breakfasts but dinners were boring. Coffee is horrible. You always get water immediately but otherwise you're just trying to flag someone down for everything. Spoons? Salt shakers? Those are luxuries here. Staff appears mostly either distracted or confused except for Marisol who was fabulous but we only got her 1 night. -We went to Tsuba Asian Restaurant twice. First time was fabulous. Second time there was no "show" while cooking, and the chef had the grill so high everything was burned. Also on that occasion we waited so long for dessert we just left without. -The rooftop bar has stunning views & we lounged there for every sunset but only once were served drinks at our table instead of fetching them for ourselves from the bartender. -The hallways & stairwells often had the same trash for days. The gardens were littered with dead leaves. -During a 1 hour yoga session gardeners decided to weedwhack that exact area during yoga for the entire hour making the session impossible to hear and follow. -For a place that advertises sustainably caught fish we never saw anything besides shrimp & talapia. -Our room was kept clean & when we left requests for housekeeping they were answered. -Front desk workers were friendly & efficient. -The entertainment & shows were, frankly, an embarrassment. Overall I did enjoy my stay because of the location.
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Date of stay: April 2022Trip type: Traveled
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Playa Mita
Responded 3 weeks ago
Dear guest, Thank you so much for choosing our Resort and for taking the time to share your feedback with us. We are glad to read that you had a lovely stay with us and that you had a great time enjoying the beach. On the other hand , we would like to apologize concerning the service received. We will pass on your comments to the department manager to enable us to guarantee a splendid service from each and every staff member. We lay high value on the client orientation of our employees because we do understand that this is a prime factor in achieving maximum client satisfaction.We know that we can only maintain our excellent standards by constant dialogue with our valued guests. Likewise, we thank you for all your observations, comments like yours allow us to identify the specific areas where we have room for improvement. We hope that you had a safe trip back home. Kind regards, Quality Manager Iberostar Selection Playa Mita
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$235 - $337 (Based on Average Rates for a Standard Room)
Iberostar Playa Mita
MexicoPacific CoastNayaritRiviera NayaritPunta de Mita
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Frequently Asked Questions about Iberostar Selection Playa Mita
Which popular attractions are close to Iberostar Selection Playa Mita?
Nearby attractions include Destiladeras Beach (2.7 miles), El Anclote (2.4 miles), and Monkey Mountain (2.6 miles).
What are some of the property amenities at Iberostar Selection Playa Mita?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Iberostar Selection Playa Mita?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Playa Mita?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Iberostar Selection Playa Mita?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Playa Mita?
Conveniently located restaurants include Venazú, Spice Market, and Chevychería.
Are there opportunities to exercise at Iberostar Selection Playa Mita?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Playa Mita have an airport shuttle?
Yes, Iberostar Selection Playa Mita offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Selection Playa Mita have airport transportation?
Yes, Iberostar Selection Playa Mita offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Playa Mita?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Playa Mita offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.