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Lote H-4, Carretera Federal 200, km 19.5 Lote H-4, Punta de Mita 63734 Mexico
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Room & Suite (387)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis Punta Mita Resort
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 12 hotels in Punta de Mita
Location
Cleanliness
Service
Value
Travelers' Choice
Nestled amongst one of the world's most alluring beaches at the Riviera Nayarit, in a a 1500-acre resort and residential community, The St. Regis Punta Mita Resort is an exquisite luxury resort in Punta de Mita, Mexico. Our property features 120 accommodations, thoughtful amenities, and spectacular grounds. We offer an experience that transcends ordinary travel, immersing guests in unsurpassed luxury.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Golf course
Tennis court
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
DVD / CD player
Private balcony
Room service
Safe
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
Location
Full view
Contact
Lote H-4, Carretera Federal 200, km 19.5 Lote H-4, Punta de Mita 63734 Mexico
Name/address in local language
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2,335Reviews152Q+A100Room tips
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+1
We were here September 5-12, 2020 during the pandemic, and had room 6204. I'd like to start this particular review with the negatives first, because the list is short, but worth knowing about. First negative is that on our second night, there were strong thunderstorms with torrential rains overnight. Though our room was on a second floor, it somehow managed to flood. About a .25 inch of water covered the bedroom and sitting area, entry way, and half the bathroom (oddly, the "wet" area (shower/bath) of the bathroom remained dry. Staff were prompt to show up and dry the room out. Fortunately we left nothing on the floor overnight, so other than slippery floors, we had no problems. The second negative are the breakfasts at Sea Breeze. They are simply lack luster. Presentation was always nice. But the food quality was mediocre and always served at room temperature. The staff on the other hand were always consistently attentive each and every morning! The third negative lies with the adult pool. There are many grass blades floating in the water. It wasn't horrible. And it comes from the "upper pool" that spills over in to the larger, lower pool, sending grass blades with it. There are some hard water "stains" and cracked tiles throughout as well. But I've seen worse too. But that's it for the negatives! The rest was extremely positive and far outweighed the negatives! We arranged for transfers to the hotel from the airport, since we had not stayed in Punta Mita before (we travel to Puerto Vallarta annually, but always stay in the marina area). Our driver was waiting there for us, and even allowed us a brief stop at the OXXO store in the parking area to pick up some snacks. The return trip to the airport was equally prompt and efficient. Check in was very efficient and friendly, with an overview of services that were and were not open, which we came prepared for. The room (other than the one night of flood) was quite nice and oversized! Bedding was quite comfortable. There were no signs of wear and tear on the room at all. We really liked the outdoor shower, the large "wet room" (where the shower and bathtub are and which is separate from the toilet room and sinks). Oddly, it was another night of thunder, lightning, and rain on our last night. Yet the room remained dry this time, which was a good thing! We had our first night's dinner and Carolina's and it did in fact live up to the hype. The service was attentive. The food quality and presentation was exceptional. And we both agreed that it was probably our best meal of this particular trip. The second evening we ate at Mita Mary's. This must be the nicest setting anywhere in the Banderas Bay region! The food quality was good here as well. Service was equally attentive. But I will say it was slightly over priced for what it was (Carolina's is more expensive. But there was value for the price paid there). Again though, the food quality was very good here as well. Oddly for us, we had most of our dinners at Sea Breeze. Food was also presented in stylish fashion. The pizzas were quite good as were the empanadas! Desserts were also good here as well. Like the other two restaurants, service here was also exceptional each and every time! I don't usually make editorial comments in my reviews, but I will here. In retrospect, though all the other guests had removed their masks upon entry in the restaurants, we had no business removing our masks after ordering our food and waiting. I'm appalled at my own behavior for "going with the flow" and removing our masks. The reason is that masks ONLY protect those around you if you happen to be sick (actually, they don't protect...they simply lower the risk of transmission). We and every other guest in that restaurant were potentially exposing the employees to COVID every single day! Those staff are clearly working 9-12 hour days to be of service to us! And they aren't getting rich doing it either! I seriously doubt that they all have exceptional health insurance and income insurance to protect them if they became ill. In short, they risked their lives to feed us! Let's not be so cavalier about that nor take them for granted just because we're staying at a nice property and see others not caring enough to keep their masks on until it's time to actually eat. Again, I blame myself here too, but also know that we already had COVID in March and are likely not capable of transmitting it 5-6 months after the illness. Our poolside service, which is where we spent our days was equally phenomenal! Lucio attended to us each day of our stay. He was always ready to help us stake out our favorite spot and set up the chaise with towels, and he continued to keep the buckets of ice and water flowing each and every day. This time of year is extremely humid and hot! Despite this, he was cheerful, consistently friendly, and extremely attentive! Though we never asked for anything other than drinks or food, it was clear that any request would be met with him figuring out how to make it happen! One of our favorite aspects of this stay was just how uncrowded it was! We usually had the adult pool to ourselves, and maybe one other couple. There was only one day where there were maybe a total of 5-6 adults there, including us. It was so relaxing, and exactly why we came! I wish I knew the name of our maid, because s/he was always prompt (you schedule your cleaning times upon arrival) and efficient. And the room was always spotless! As others have noted, staff really make this place shine! Vanessa was at breakfast, Daniella, Samuel, Ernesto (this guy works hard and is always moving! Not that others don't). Omar at the pool. Others whose names I cannot recall at this moment all worked hard to insure we had an exceptional time! At the time of our stay, the gym was open by appointment only. The spa was not open. Prior to our arrival, we did our "homework" and asked about the restaurants that were and were not open. What we should expect, and so forth. Everything was as we were told. I've read several reviews here about various "disappointments". We did not experience these. In fact, we felt people went above and beyond throughout! It's also worth noting that many of the staff are working two weeks on, and two to three weeks off (meaning, no pay!) They are working very hard to insure that guests have an exceptional time, and it shows! Please don't come with a sense of entitlement, or the illusion that we are not privileged to be staying here during a pandemic. Thank you, St. Regis for a wonderful stay!…
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: Ask for a room with no history of flooding during heavy rains
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1 Helpful vote
Helpful
Responded 5 days ago
Dear LQGuy, It was a pleasure having you with us at The St. Regis Punta Mita Resort. Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. At the Resort, we always strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments and have shared them with our colleagues. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future. Best regards,
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It’s hard to review a resort during the pandemic, especially a grand and esteem property like St. Regis but review it we must. All too often the resorts and hotels continued to operate during COVID-19 and continued to charge five star prices while providing three star services. This has to be pointed out. This is of course a five star resort located in a very exclusive gated area. St. Regis and 4 Seasons are the 2 flagship properties here. Both offer unparalleled service and amenities. The area is about 45 minute drive from Puerto Vallarta airport. Very tight security both outside and inside the compound. Check in was swift and they upgraded us to an ocean view room. Room was spacious, walk in closet, separate tub and shower, plus an outdoor shower which was nice. Limited number of TV channels, good internet speed. Food at the restaurants was bland and I recommend eating in Punta Mita. Several facilities were closed, including spa, gym by reservation only, one pool out of 3 was closed, no minibar which was really annoying. Where they really dropped the ball was the staffing levels. One example. We go to the beach. No lounges are available. There are open bottles, trash, dirty plates on tables. No one is there to clean it up, no one is there to help us set up a lounge. There is only one person on duty between the pools and the beach. At these price points and at this supposedly luxury levels this is unacceptable. Sorry. If you furloughed the staff then shut down but if you decided to stay open and you still charge close to 500USD per day then be ready to provide high levels of service. You can’t have it both ways.…
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Date of stay: September 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Responded 1 week ago
Dear Jason Thank you for sharing your feedback about the proper experience. Your comments are truly valuable, as they allow us to improve our service levels. We are sorry to hear that your experience at the Resort was not completely pleasing to you. We truly hope that you come back and give us another opportunity to reach your expectations. Regards
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After 5 months at home because of the pandemic, we knew that if there was a place that we will feel save and we will be sure that it will have all the precautions it had to be the St. Regis. We were there early august, we knew they were at 30% capacity, we were informed weeks before about ALL the restrictions they had, however we went there and knew this will be a different experience, and indeed it was different because they had limited staff, very few of their normal amenities, no butler, no spa, etc ... however we had an amazing stay since the time we arrived and Dannae did our check in, she was all smiling and very kind, she apologized for all the restrictions and gave us and amazing upgrade for our week there. They had service only at the sea breeze pool but were very nice every time we asked for towels and beach chairs at our favorite spot at the Marietas pool or right at the guamuchil tree at the beach, we knew there were no service so we were NOT expecting anything, however if anyone from the staff was walking by, they will ask if we need anything. We had amazing food at the Mita Mary boat and the Sea breeze restaurant (only two available at that time) and they went above and beyond to make us feel at home as they do every year, we understand is a difficult time and we will come back again and again, all the staff from the restaurants and bars, Mr. Ramos and all of them are the reason we like this place, of course we enjoy the amenities, GREAT beds, rooms, facilities, traditions, butlers, etc but now that we didnt have most of it, we knew that it is the people that makes this place great. For a week we forgot about the pandemic and had an amazing time. Of course there is always room for improvement and I will said that we saw guests with personal speakers (like 5 different times) and since this is not a public beach I find very annoying and very rude for other guests, specially in this kind of hotels and I hope the hotel will ban them in the future (I have seeing it before and staff asks politely to turn it off)…
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Date of stay: August 2020
Value
Location
Service
Helpful
Responded 2 weeks ago
Dear Adriana H, We appreciate you have taken the time to share an enthusiastic review about your recent visit to The St. Regis Punta Mita Resort. Your feedback is very valuable for us to improve and we will take a closer look at it. We are overjoyed to read that you’ve enjoyed your stay, specially our staff, we will share your comments to our team. We hope to having the pleasure of hosting you back very soon. Best,
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Just came back ( husband and 12 year old son ) from a great stay at St Regis Punta Mita, as Mexicans we know every state has different Covid rules, so we understand that this time will be different from other previous stays at Punta Mita ( either St Regis or Four Seasons) The hotel is working at 30%, which is the maximum permitted occupancy, therefore we were very spoiled. From Check-In to Check-Out, everything was amazing, the upgrade they gave us (my husband has a Ambassador status) the service at breakfast at Sea Breeze, lunch at Mary Boat (the best fish tacos!) and beach/pool service... I can’t say enough from each team member. Surely, we´ll be back !!
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Date of stay: August 2020
1 Helpful vote
Helpful
Responded 2 weeks ago
Dear lucykuri, Thank you for taking the time to share your experience of your stay at The St. Regis Punta Mita Resort. We could not be more than pleased to hear that you had a great time with us. The St. Regis Punta Mita Resort will always be your home and would love to welcome you back to this beautiful oceanfront paradise for another distinctive experience. We are looking forward to welcoming you back soon!
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This was my third time returning to St. Regis Punta Mita. After spending 2 days in Puerto Vallarta, my husband and I wanted to return to one of our favorite spots, the St. Regis. We loved this hotel so much, we almost had our wedding here last month. My, so much can change in a year. From the moment we arrived, there continued to be one disappointment after another around the hotel and the lack of service throughout the property. While booking the property, the Marriott website indicated that some hotel amenities may not be available. However, MOST amenities were not available. It was like at a stripped down version of a Hilton or Sheridan. As another traveler indicated here on Trip Advisor, no welcome drink was provided. We were told at check-in that there was no gym or spa service either. (For context, our hotel in Puerto Vallerta offered both). No Butler service, no turn down service. The lobby/check in room was totally bare with the exception of a few chairs to sit in. No decor, no paintings, no flowers. The woman checking us in was hardly welcoming. Did not wish us a Happy Anniversary, despite it being in my profile, and communicating with the concierge prior to arrival for dinner ideas. Prior to checking in, we asked the bell staff and front desk to make sure our driver would be available to access the property upon our check out. The front desk took down his name and license plate when we checked in and assured us he would have no problem picking us up. Of course, we had to wait almost 20 minutes because no one told security, he had to call us, we had to tell the front desk to let him in --- all things that we were told were taken care of. There was no decor in our room. No bedding, no flowers, no bathroom amenities, no remote controller for our bathroom tv (I called and asked for it twice). No tea or coffee to the room like usual. They have a QR code for your tv remote to be accessed by your phone-- great idea, but only one phone can be hooked up to it. Only 2 of the pools were open and the pool is in desperate need of attention. Chipped infinity walls, paint needed.... As I mentioned, this is one of our favorite resorts -- we almost had our wedding here at Carolina's restaurant last year. Hoping to celebrate our anniversary dinner, we learned Carolinas too was closed. We planned on reuniting with the award-winning chef, Jesus, only to learn he is no longer at the resort and was transferred to the Ritz Carlton, Cabo -- good for him! Carolinas is now only open on the weekends, which apparently meant Friday and Saturday-- not Sunday. There was no lobby service at any time, no popsicles to the pool, no complementary massages at the pool, nothing that makes your trip a little bit special. The mosquitos were so bad throughout the resort. We sat to breakfast at SeaBreeze (no placemats, paper napkins), and we had to move indoors because the bugs were so bad. It's almost as if no one sprayed the property. The flowers/gardens throughout the property looked as though they were forgotten the past 3 months. The bathroom stalls at the main pool are in need of a paint job --they are filthy. I can understand that some things would not be available due to Covid, however, I feel the hotel should have been much more transparent that most restaurants were closed and no spa or gym available--especially as they charge full summer prices. I asked the front desk to exchange dollars for pesos-- of course they couldn't do that either. Only dollars for dollars, or pesos for pesos. I've been trying to connect with a manager for 2 days now. I keep being told the manager will reach out to me soon. I'm still waiting. If considering booking here, I would skip it. Consider the Four Seasons next door instead--I'm certain that would be a better use of your money.…
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Date of stay: August 2020
Value
Location
Service
3 Helpful votes
Helpful
Responded 4 weeks ago
Dear klpgolf Thank you for sharing your feedback through this means. Your comments are truly valuable, as they allow us to improve our service levels. We are sorry to hear that your experience at the Resort was not as plalnned Our executive team is in contact with you to follow up the rest of your stay Apologies for the inconvenience. Regards
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PRICE RANGE
$371 - $1,342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis punta mita hotel punta de mita, st regis punta de mita, st regis punta mita hotel
LOCATION
MexicoPacific CoastNayaritRiviera NayaritPunta de Mita
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about The St. Regis Punta Mita Resort
Which popular attractions are close to The St. Regis Punta Mita Resort?
Nearby attractions include Destiladeras Beach (4.5 miles), Marietas Islands (5.0 miles), and El Anclote (1.2 miles).
What are some of the property amenities at The St. Regis Punta Mita Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The St. Regis Punta Mita Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Punta Mita Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The St. Regis Punta Mita Resort?
Yes, free parking is available to guests.
What are some restaurants close to The St. Regis Punta Mita Resort?
Conveniently located restaurants include Tuna Blanca, Lobster Paradise, and Litibu Grill.
Are there opportunities to exercise at The St. Regis Punta Mita Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The St. Regis Punta Mita Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis Punta Mita Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does The St. Regis Punta Mita Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is The St. Regis Punta Mita Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.