We just wrapped up a three night stay here and overall we were underwhelmed. The resort grounds are beautiful but expect to do a lot of walking to get everywhere unless you call for a golf cart. The check-in process is smooth and painless and the staff are all friendly and professional. The hotel rooms are all in separate buildings of typically four units-two up and two down. We reserved a Deluxe Ocean View room and we were given a lower floor unit with a peek-a-boo view at the far end of the property. We complained and requested a top floor unit and were told none were available although after unpacking later we were shown another room that was upstairs but there were so many palm trees in the way the view was no better. The bigger problem was the noise from the people upstairs was very pronounced and bothersome as there is very poor floor insulation obviously. The rooms are very average with a rustic décor, small patio, large bathrooms, and a outdoor shower, which was one nice feature. Our room had a sewage smell which is unfortunately a problem all over the property. For the high price they charge for the rooms, they were a disappointment overall. Paper cups in the bathroom, and no Nespresso nor any coffee in rooms, minimal towels, and no face cloths until we asked. Most disappointing was the tiny TV with no HD picture-it was like stepping back five years! We also found the A/C system to be noisy but it did provide adequate cooling. The number of issues we had led to us getting extra special service from the assistant manager Fabian who went out of his way to improve our stay with a complimentary round of golf, wine, etc., but unfortunately it did not make the stay any less disappointing. The restaurant scene on property is a mixed bag for sure. There is a super fancy dining option (Carolina's) which had a very unique and somewhat limited menu which did not appeal to us, and the Sea Breeze was very casual and served all day dining options and the food was good. There is a bar/restaurant (Mita Mary's) literally on the beach that served a very basic beach shack sort of menu that was very Bohemian. The hotel employs a butler service via text messaging which works but over the course of our stay we had four different butlers so tipping was an issue at the end as they don't apparently pool their tips so that was a concern as well. The pool staff were for the most part attentive and friendly. They have three main pool areas with on adult pool and a children's pool in the center of the property, and numerous beach lounging areas. They did have nice lounge chair pads on all loungers which is expected at this type of property. The spa facility was nice, but super expensive and the hotel charges a service charge of 10% on top of the already exorbitant prices. My wife had a manicure/pedicure that was $180 USD PLUS the service charge and tip and the quality of the polish application was poor and definitely not worth the money. The hotel had a transportation company available to handle airport transfers that worked well and although you pay a premium they had nice vehicles. As we reflected on our $3,500 three day visit and compared it to other five star resort stays this one did not meet our expectations. The big problem with Mexican hotel stays is the high tourist tax rates which add $200 USD per night on a $650 hotel room rate so expectations are high and when not met, well, you don't return. We won't.…
The St Regis was a wonderful resort. The roofer large, the service was absolutely amazing, all of the staff was so nice and accommodating, the prices are reasonable at the resort, and of course the weather was perfect. I can’t say enough about this great place can’t wait to go back!
This hotel is absolutely stunning! We are visiting again in 2021. Our room was gorgeous and the service was top notch. We ate at Carolina restaurant and had one of the best meals ever! If you were looking for a fun excursion try surfing and Sayulita, we had a blast!
We are currently staying at the St Regis PM. The service at the st regis Punta Mist is terrible. We had the occasional server at the Mariettas restaurant that was good but the pool and beach service was beyond terrible. The food often can to our table cold. The attendants just stood around chatting with each other or looking at the ocean. HELLO???!!!
We visited in December during Covid and I must say that I felt safer at the St. Regis Punta Mita during Covid than any other place we have visited. The guard takes your temperatures while in the car at the gate, you step onto a mat to clean your feet before you enter the hotel. Hand sanitizer, luggage sanitizing, socially distanced tables and lounge chairs. They really have taken every precaution. We booked a beach front suite (Room 3409) and we absolutely loved the room and the view. I asked about an upgrade (we are Marriott Bonvoy Titanium) to the one bedroom villa and it was available for five of our seven night visit and offered to us for a mere $1800 extra per night. Ah, no thanks! Marriott has really ruined the Starwood Brand and its treatment of its loyal guests. Only the continental breakfast is now offered for Platinum and Titanium members. Service, as always, is top notch at the pools and restaurants. During COVID, there was no butler service which really is not a problem for us as we are pretty self-sufficient.…
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