Carretera Punta de Mita Km 8.5 Desarrollo Costa Banderas, Punta de Mita 63734 Mexico
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About
#9 of 14 hotels in Punta de Mita
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
Soak up sun, surf and local culture at W Punta de Mita. Our beachfront resort located in Punta de Mita, Mexico is a short drive from both Sayulita and Marina La Cruz. Visit the Marietas Islands, a UNESCO MAB Biosphere Reserve, and several seaside villages famed for their crafts. Enjoy fine cuisine at our six dining venues, including the exclusive Mesa 1, located on a private island. Sample cocktails on our Huichol-inspired WET Deck, detox at AWAY® Spa or recharge at FIT.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Patio
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Contact
Carretera Punta de Mita Km 8.5 Desarrollo Costa Banderas, Punta de Mita 63734 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $26/day
681Reviews92Q+A100Room tips
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We just had a great stay at the W Punta Mita. The staff were incredibly friendly, customer service was off the charts, and the on site restaurants were honestly delicious. They provided clean drinking water bottles wherever you were at the property, so no need to go out and buy water bottles. The gym had modern, nice equipment and the bedding was quite comfortable. Honestly don't have anything negative to say about the place. We felt safe and well taken care of the entire trip. Thanks for the wonderful trip!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded 1 week ago
Dear 584wesc, Greetings from the lovely paradise of W Punta de Mita! We appreciate the invested time to share your kind and useful review with us and we are pleased to know you were pampered by our great colleague, be certain we will share your review with our team, she takes great pride in looking after our guests, she will be delighted to hear your positive comments too! Thank you so much for your kind words, we were happy to be your host. We will look forward to welcoming soon. Best regards. Rene Orlando Rivera MKT Coordinator W Punta de Mita rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
There is something so special and enchanting about this hotel - you feel it immediately when you step into the lobby for the first time to check in. A beautiful property that’s immaculately maintained, with thoughtful details scattered throughout. My girlfriend and I spent 4 1/2 nights at the W and it was one of our best stays ever. We strictly stay at Marriott hotels due to a family discount, so I’ve stayed at many Marriott/affiliated properties and this is one of the best ones yet. The staff here is so kind and go well above and beyond to make sure you’re taken care of. The staff at the pool are friendly and attentive (big shout out to Jesus and Alex). The staff really went out of their way to make my girlfriends birthday feel special! The W really encapsulates the difference between what a 5 star hotel is versus others. You won’t go wrong booking here. Just note that the hotel is about an hour north of Puerto Vallarta on what seems like a private property, there are no real stores/grocery stores/restaurants near by and the surrounding town (15 mins either East or west) is quite rural so dining will be done on premises. Prices are not necessarily cheap, on par with pricing in the US. $15-$25 USD per entree. Be sure to take advantage of all the events taking place during the week - there’s everything from complimentary cocktail making classes, to spin classes on the beach, themed dinner nights and more. I wish I paid more attention to the programming! A piece of feedback to the hotel and a heads up for future travelers: It is very difficult to stay fully hydrated. They do a good job of giving out free 330ml bottles of water anytime you ask, and the rooms are stocked with them as well and replenished after housekeeping - however it is not nearly enough, especially after being in the sun and drinking all day. It also defeats the purpose of their commitment to being green as I had a graveyard of multiple tiny water bottles daily. Please think about investing in filtered water dispensers so guests can refill their own water bottles and save on using and recycling so much plastic. Otherwise an amazing stay - a big thank you to Hector, Ariely (sp), Paola, all the golf cart drivers, the pool staff, and the rest of the W staff! Can’t wait for my next stay…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Buy water before you arrive! The hotel gives out free water, but it’s never enough. There isn’t a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Sales at W Punta de Mita
Responded 1 week ago
Dear Kamekaz1, Thank you very much for choosing us for your holidays, we are very happy that you chose us for your holidays and that the impression we have made was totally positive. Your comments are very important to us, we will forward your recommendations to our area managers. We hope you visit us very soon! Greetings. rene orlando rivera MKT & Communication Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely loved our stay. Brenda, Veronica and Jorge made our trip even more enjoyable. They represented The Marriott Brand standards very well. I have sent out many details to friends for them to visit soon. I cannot wait to come back. Extremely gorgeous property! From Yoga, breakfast, massages, everything was amazing!
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Date of stay: March 2023Trip type: Traveled with friends
Room Tip: You can uber off of property by calling with the drivers details. Breakfast ends at noon, so you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded 2 weeks ago
Dear Vintagepassport_ It was a pleasure serving you at W Punta de Mita, We take pride in the warm and genuine service provided by our talents Brenda, Veronica and Jorge. We hope you can visit us very soon in the future, we send you a warm greeting from Punta de Mita. Affectionately Rene Rivera MKT & Communications Coordinator W Punta de Mita rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From check in to check out all 6 days of our stay were punctuated from 9am to 6pm with jackhammers, power tools, regular hammering and lots of guys in orange and blue vests. There was NO advance notice that major construction would be occurring during our stay. Could even hear the construction noises over the thumping techno music playing poolside and beachside during the day. The construction noise and techno music were not conducive to relaxing by the pool or at the beach. We checked in at 2pm and were told our room was not ready but our bags would be brought to us so we could change into more comfortable clothes, our bags were never brought to us, and we seemed to have been forgotten by the staff (there was a lot of being forgotten by staff) we had to reintroduce ourselves to the front desk staff to see if our room was ready for us, over an hour later. The level of service can best be described as disjointed, for the first two days we could not find a beach towel even after asking staff for towels. One night at dinner we waited over an hour for the wrong entrees to arrive while sitting with empty water and cocktail glasses. Even after being acknowledged by the hostess, she never returned to our table. Another night had great service at the Spice Market Restaurant, service at the beach and pool areas were often hit and miss, staff are very friendly and personable but it should not take 30-45 minutes to have drinks delivered poolside. Some hotel activities were advertised but never really seemed to take place. Rooms were nicely appointed, we stayed in a lake view room, cozy, comfortable, room service was very responsive and food was tasty. Don't expect to get an UBER to pick you up at the hotel to take you away from the construction noise, the W offers taxis/cars/SUVs that charge about 4X more for the same trip. UBER's will drop off at the W though. We were very disappointed in the lack of transparency from the W and the unwillingness to address the situation. When speaking with the front desk staff about the construction we were told that this was just quiet finishing work by the contractors. I could barely hear him over the whine of the tile saw. This was not the high-end relaxing anniversary resort vacation we expected or paid for.…
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded 3 weeks ago
HOLA! Thank you for taking the time to share your experience. We apologize that your stay wasn´t as pleasant as it could be but I hope you would give us a chance to improve your experience. Thank you very much, we hope to receive you soon. Sincerely, W Punta de Mita Team Rene Rivera MKT Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you travel and have a flawless 6 days and nights, its rare congrats! But the W took those imperfections to a great customer service experience! Luxury service with a luxury brand well done! It was our first stay with the W brand, and we will chose it again. We highly recommend the stay, we had multiple room experiences due to membership upgrades, and rooms of friends. And you honestly can't go wrong, each seems unique and relaxing as the next one! Numerous shout outs for great service: Spice Market - Diego was great; Venazu - Julio and ALLLBBEERRTTOOO were rocks tars; Rueben at the front desk - above and beyond is the definition of my service experience earlier; Jesus - poolside brought the energy and love each day! Some reviews complain of the construction from their expansions. Small issue in the imperfections of travel. The view, staff, and location make up for all of it. …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded 3 weeks ago
Hello! On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, W Punta de Mita Team Rene Rivera MKT Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I just returned from 4 nights at the W Punta de Mita. Overall this was a great property with fantastic staff and amazing food. Booking: We booked a jungle view room for 4 nights. I used a 85k free night certificate for one of the nights, points for 2 of the nights (I think 112k for two nights) and paid cash for the fourth night. I used suite night awards ( I am Marriott Bonvoy Titanium elite) and was able tp upgrade to the Haven suite for nights 2,3,4 and our first night got upgraded to a lake view room. Marriott doesn't allow making a single booking using points, cash and a free night cert so I had to do the whole thing in 2 separate bookings. We used an outside company for airport pickup and paid $30 extra to stop at a very nice grocery where we picked up some snacks and tequila for our room. Rooms: We were met on arrival and driven by golf cart to our lake view room for night 1. The lake view room was small but very nice, clean and we would have been fine in this room the entire stay but were excited for the ocean front haven suite. The haven suite was outstanding with private pool, garden area, large sitting area, dual vanity sinks, shower room with large bath overlooking the pool area. Property: the entire property is beautiful and well cared for. It's very lush with lots of foliage. Everything is walkable but you can have a golf cart pick you up and take you anywhere you need to be. Dining: Our breakfasts were included as we are titanium elite. The breakfast was good with nice selection however I think I expected more from a large resort such as this one. We had eaten at other high end Bonvoy properties such as the W Bali and St. Regis Maldives and the free buffet breakfasts at those properties was outstanding. My expectations are definitely pretty high given where else we have stayed but the food was good and fresh with good service. For lunch we usually ate by the pool at WET DECK or Chevycheria. The food was all very good (especially the tacos and ceviche's). For dinner we did Dinner by The Sea at WET TOO, Spice Market, and Surf and Turf at CHevycheria. Those three dinner were all amazing and highly recommended. We ate off property one night at La Tradicional. They will come pick you up and hotel and bring you back after dinner The food was ok but I would have prob preferred staying at the hotel in retrospect. Activities: This is where we ran into some issues. We had booked the ceviche class but when we showed up they had nothing prepared and were expecting us several hours later at 5pm (I had 3 pm on my conf email). They were very apologetic and rescheduled us and made it complimentary (we ended up cancelling and not doing the class). We also had yoga confirmed nd when we showed up, we were told there was no yoga that day and it had been cancelled however we were not notified of this. Once again they were very apologetic and as an apology for the two mistakes they had made, our last dinner at Chevycheria was complimentary with free bottle of wine. Josue (concierge) was fantastic and very apologetic about these issues. Staff: all the staff are outstanding and seem happy to be there. there were many amazing staff we met. To mention a few: Josue was easily reachable at concierge and took care of us very well and once again was so sorry about the hotels mistakes and made it right with us in the end. Diego and Nacho at Breakfast (Venazu restaurant) provided amazing service and were very friendly. Eber (WET) and Daniel (WET TOO) both gave us great service whenever we ordered drinks or food at the pool and always a smile on their face. Armando at Chevy night was a great server and took great care of us. Oscar and Alesandro (sp?) in transportation were very good at picking us up in golf cart and getting us to our driver. Absolutely no complaints about the staff. They're wonderful. Overall we loved the hotel and staff. I would not hesitate to recommend this hotel highly. The few small hiccups we experienced were not the biggest deal but certainly prevented me from giving the hotel 5 stars. We would definitely return in the future.…
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded Feb 13, 2023
Hello! Greetings from Punta de Mita. We are very happy that you enjoyed W Punta de Mita and that your vacation with us was extraordinary. Thank you very much for your valuable comment, we certainly appreciate the detail of each of the experiences you mention. We will analyze each of them and improve the areas of opportunity. We hope to see you again, without a doubt better things are coming and we want you to enjoy them. Greetings! Rene Orlando Rivera Marketing and Communications Coordinator rene.rivera@whotels.com W PUNTA DE MITA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our experience at the W was all we could ask for. The staff was extremely attentive and made our stay great. The hotel cars are a great way to get around and the drivers are knowledgeable and helpful. One big shoutout to Alex at the Wet Bar. He was incredibly helpful and made our days even more relaxing. Great overall experience and we will be back.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded Feb 9, 2023
Hello! On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, W Punta de Mita Team Rene Rivera MKT Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine Lily K wrote a review Jan 2023
The people at the W made our experience wonderful! For our week-stay, we enjoyed each day at the main restaurant, and we'd love to share how Abraham, Felipe, Luis Garcia, Brenda (and two other gentleman whose names escape us) made us feel like family, though they took care of every need with beautiful professionalism. Meeting new friends like these makes us want to return! Thank you!
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded Jan 30, 2023
Hello! On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, W Punta de Mita Team Rene Rivera MKT Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My mom invited my husband & me & had paid with her points. At the front desk I gave my credit card for food & beverage, the rooms we were given we had to walk 25 to 30 stairs going underground with no elevator! We were told that is all they have, neither my mom or my husband could walk the stairs so when we are leaving, an extremely Rude & Impolite manger Ms YOLANI MUNOZ told me she charged my credit card for 2 rooms ! I had nothing to do with the reservation ! Will never go back 😕
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded Jan 26, 2023
HOLA! Thank you for taking the time to share your experience. We apologize that your stay wasn´t as pleasant as it could be but I hope you would give us a chance to improve your experience. Thank you very much, we hope to receive you soon. Sincerely, W Punta de Mita Team Rene Rivera MKT Coordinator rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carol g wrote a review Jan 2023
Cons: The hotel needs to invest on improving the main road the hotel sits on. They should also find a way to keep rowdy wedding parties from taking over the whole hotel and disrupting the peace of other hotel guests at all hours. Personally I felt the quality in service decline as a result of the large wedding party. At least let other guests know ahead of time to plan accordingly and not book while weddings are going on. Pros: Amazing staff across the board. They are all genuinely friendly and helpful. Special shoutout to Laura, Luis, Alberto, El Six, Fernando, Ulises and to everyone else who made my stay even more magical!! The food here does not disappoint! Highly recommend asking the staff for suggestions you will be amazed by the special meals they have curated. Overall avoid wedding weekends and you will be in for the best experience.…
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Avoid wedding season. Get to know the staff they are truly the kindest individuals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RENE RIVERA, Ventas at W Punta de Mita
Responded Jan 26, 2023
Thank you for taking the time and sharing your feedback from your recent stay with us. Your comments help a lot to other travellers that are looking to create beautiful memories in W Punta de Mita. We sincerely apologize for falling short of meeting your expectations. We will ensure your comments reach the right team to guarantee our guidelines are in place to prevent them from occurring. Thank you for sharing your review. We hope to see you soon on your next travel to the Riviera Nayarit. Cheers, #WPuntadeMitaTeam Rene Rivera - MKT Coordinator W Punta de Mita rene.rivera@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$528 - $876 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastNayaritRiviera NayaritPunta de Mita
NUMBER OF ROOMS
119
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Claim Your ListingW PUNTA DE MITA - Updated 2023 Prices & Hotel Reviews (Mexico)
Frequently Asked Questions about W Punta de Mita
Which popular attractions are close to W Punta de Mita?
Nearby attractions include Destiladeras Beach (2.6 miles), La Cruz Market (3.5 miles), and La Cruz de Huancaxtle Market (3.5 miles).
What are some of the property amenities at W Punta de Mita?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at W Punta de Mita?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Punta de Mita?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Punta de Mita?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to W Punta de Mita?
Conveniently located restaurants include Venazú, Spice Market, and El Surf Club.
Are there opportunities to exercise at W Punta de Mita?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does W Punta de Mita have airport transportation?
Yes, W Punta de Mita offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at W Punta de Mita?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Punta de Mita offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Punta de Mita?
The staff speaks multiple languages, including English and Spanish.