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It is one of those old hotels in bad need of renovations; the rooms are old and loud (I could hear everything from the lobby). I also ordered a few items from the menu and they were all borderline bad.More
Thank Daniel R
Management response:Responded 3 weeks ago
Dear Daniel R,
Thank you for providing feedback regarding your recent experience at our hotel.
We apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback.
I would like for you to...More
This hotel is good enough and what you could expect from a Marriot.
There are some few things to improve, specially elevators.
Rooms and beds are comfortable.
It has bath tub.
Buffet is good and service on it is great.More
Thank Angel H
Response from Getsemany_Pompa, Quality Assurance Manager at Torreon Marriott HotelResponded May 24, 2017
Dear Angel H,
Thank you for taking the time to share your opinion. It's great to know that you had
a great stay in our property, that you enjoyed not only the beds but also the service.
Our main goal is provide a product and...More
Location: convenient from the airport and easy to get to restaurants, a mall, and the town center.
Lobby & Amenities: lovely marble entry and unexpectedly soaring central atrium. Breakfast was extensive: four food stations to order on-demand omelets, enchiladas and chilequiles, gorditas, and crepes or...More
Thank Kristina W
Response from Getsemany_Pompa, Quality Assurance Manager at Torreon Marriott HotelResponded March 20, 2017
Dear Kristina W
It's great to see that you enjoyed your last stay in our property. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again.
Quality Assurance Manager
We were very well received by a warm and friendly staff. I don't understand why there are reviews that say this hotel is not representative of a Marriott. I beg to differ! it's a great place. The lobby is grand! The restaurant and buffet is...More
Management response:Responded February 28, 2017
Thank you for writing your experience in this review. We are delighted and proud because we accomplished our goal, our main goal is to serve our guests and make them feel at home. We hope to serve you again whenever your travel brings...More
Don't know where to start. The hotel is extremely old and poorly maintained. The pictures taken will show it to be a grand and nice hotel. It is very deceiving. Nothing really works well. The rooms uses a residential $15 door lock that was loose...More
Response from Esmeralda_Zamarron, Front Office Manager at Torreon Marriott HotelResponded December 20, 2016
Dear Mr James
First of all let me thank you for taking your time in leaving a review , we appreciatte the over expectations in the buffet area.
We apologize for all the inconveniences you had during your stay, we are constantly working to provide...More
$74 - $104 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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