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Crowne Plaza Torreon

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Crowne Plaza Torreon
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83 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

If you are in Torreon, MX FOR business or pleasure, this is the place to stay. The hotel has all the facilities, a good gym with new equipment, pool and jacuzzi, comfortable rooms with great beds and pillows, the restaurant has a wide variety of foods and the bar features live music almost every night. The staff is very friendly,... More 

Helpful?
Thank Rolando S
Ricardo S, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Rolando S , thank you so much for your comments is great to listen that you enjoyed our service , we hope to see you soon in your next trip to our city. Alfonso Salas Front Desk Manager More 

Leon, Mexico
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 10, 2016

I spent 3 nights as part of a business trip. Close to airport. It counts with a inside pool and a appropriate gym, access is 24-hour. Very useful when you are for business. The service room is excellent, and the restaurant is open since 6 am. Very productive.

Helpful?
Thank Jorge E
Ricardo S, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Jorge E Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alfonso Salas Front Desk Manager More 

Albany, NY
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 3, 2016

Spent 3 nights there as part of a business trip. Location was good. 15 min from airport. Good buffet breakfast and had one lunch off the menu that was also enjoyable. Staff was friendly overall. Got a room in the 'Penthouse', which also had a very small breakfast, coffee break most of the day ... nice touch but limited. Only... More 

Helpful?
Thank mharrny
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Torreón, we do every effort to ensure that our guests receive the best service and attention of our staff. General Manager More 

Mexico
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 15, 2016

Very friendly staff, big rooms, good location. Walking distance from restaurants and supermarket. The bathrooms in the room are very big and with a nice tub. The food at the restaurant is good, the service is a bit slow if its crowded.

Helpful?
Thank verovelz
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

We appreciate your comments. As a Crowne Plaza Torreón , we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. General Manager More 

San Pedro Garza Garcia, Mexico
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Great option! The staff was very helpful even though we arrived very late. They made an effort to accommodate our requests. The a/c is a little bit loud. you need a key to punch the floor on the elevator which is nice (safe) but you can only access your floor number and my family was 5 floors up and had... More 

Helpful?
Thank dany_gl
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

Dear dany_gl We appreciate your comments. As a Crowne Plaza Torreón, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. General Manager More 

Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 8, 2015

This hotel has no pretensions. It's as good as it gets. Very good food at the restaurant and clean and nice rooms. Good wifi. The elevators are a little inconvenient with the system of card/floor but it can be handled. In general it is a good stay.

Helpful?
Thank Ricardo M
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

Dear Ricardo M Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. Sincerely, General Manager More 

Monterrey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 1, 2015 via mobile

It seems to be a very fancy hotel, for that you would expect a great service or at least a normal service, sorry to tell you none of those was to be found here We checked in last Saturday after a 4 hour drive we were starving so right after the check in we hit the restaurant. It took the... More 

Helpful?
Thank Victor S
IHGCare, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear Victor S, Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodations are some of the things we pride ourselves in and I sincerely apologize for the inconvenience the level of service received during your dining and the lack of hot water may have caused you. We would love to regain your faith in our... More 

Monterrey, Nuevo Leon, Mexico
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

Location its quite good, 5 min away from the local airport and 10 min from the shopping mall. Has a private/underground parking, trust me, that's a good thing because of the heat. Indoor pool and a medium size gym; food its good and they get a lot of events for brunch, rooms are equipped with AC, Samsung lcd's and a... More 

Helpful?
Thank Guillermo P
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

Dear Ricardo M Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. Sincerely, General Manager More 

Mexico City, Distrito Federal, Mexico
Level Contributor
107 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 10, 2015

Loved the place, loved the food, loved the swimming pool! Torreon isn't really like the most interesting city in the world, but the hotel is well located, not too far from the city center, there are supermarkets in the surrounding area, etc. The hotel is really nice, I think they use it a lot for conferences and celebrations, but it... More 

Helpful?
1 Thank Angeline V
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. General Manager More 

Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 21, 2015 via mobile

I state at this hotel and starting from the room service to the front desk everything was horrible. Phones did not work on the room. The room was a non smoking room but smell like somebody was smoking there. The service had a lot to said. And it was horrible.

Helpful?
Thank Jorge T
Gina C, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Jorge T , Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We hope you can give us another opportunity to improve the service and make your stay the best one. Sincerely, Crowne Plaza Staff. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Torreón’s meeting place!A hotel designed for families and business travelers. Located in the northern part of the city, this is Torreón's largest hotel. The hotel features 193 rooms, including suites and rooms for conventions of up to 600 people. All of the rooms have free high-speed Internet access, as well as wireless Internet in public areas.Near shopping centers, industrial parks and business districts in Torreón. Just 10 minutes from restaurants, bars, movie theaters and stage theaters. ... more   less 

Additional Information about Crowne Plaza Torreon

Address: Blvd. Torreon-Matamoros #4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
Location: Mexico > Northern Mexico > Coahuila > Torreon
Price Range: $78 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Torreon 3.5*
Number of rooms: 193
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