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BEST WESTERN Hotel Posada Del Rio Express

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32 Reviews from our TripAdvisor Community

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Showing 12: English reviews
Cancun
Level Contributor
183 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed June 21, 2016 via mobile

As.soon as I arrived at the airport my next day flight gor canceled so I had to rearrange flights and leave the same day. I went to the hotel at 9 am and explained my situation to ms. Nidia Carrillo who had originally booked my reservation. She understood my emergency situation and gladly with a smile canceled room with no... More 

Helpful?
Thank uvamon
PosadaExpressTRC, Gerente at BEST WESTERN Hotel Posada Del Rio Express, responded to this review

Dear Uvamon, It is a pleasure hearing from you. Thank you for your comments, they are very important and valuable for us. We are really glad to hear that ms. Nidia Carrillo, our recepcionist, treatted you that well and understood your situation. It is our goal to make you feel special and comfortable during your trips, and we are pleased... More 

Jersey shore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 5, 2016 via mobile

I previously posted my positive review for this hotel to the wrong BW. This is the correct hotel I want to give a positive review. It is on Independence behind the Galleria (mall) & next to Tony Roma's restaurant. We stay here twice a year traveling to & from our Mazatlan condo. My Spanish is awful so the front desk... More 

Helpful?
Thank Luvmazz
PosadaExpressTRC, Gerente at BEST WESTERN Hotel Posada Del Rio Express, responded to this review

Dear Luvmazz, It is really nice to hear from you. Thank you very much for your comments, they are very important and valuable for us. We are very glad to hear that you like the new look of the rooms and the service provided, we really appreciate your positive feedback. Let us know anything you need and we are looking... More 

College Park, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 14, 2016

I was treated poorly during the 30 minute check-in process. I was ignored when I complained about the construction banging and it was very uncomfortable the way we were hovered over at breakfast. The attendants hovered over the table grabbing things they perceived as finished. very uncomfortable.

Review collected in partnership with Best Western

Helpful?
Thank Jodygwinn

Travelers are raving about these Torreon hotels

Sorrento, Italy
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed August 31, 2015

Stopped at this hotel on our drive south because it was easy to find - just off the northern ring road. Did not have a reservation. The staff was very attentive and friendly. Our room had two double beds - very comfortable. Coffee maker in the room with nice mugs. Everything worked well and was clean. Wifi was open and... More 

Helpful?
Thank Jutta F
Miami, Florida
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 23, 2015 via mobile

Great customer service. The hotel is just run down. Dirty carpets, pests in your room, dripping A/C , horrible wi-Fi ( network is open, so I think the whole town is on it). Faucet says Non-Potable water. Old bed covers, I swear they were flees in the carpet. $55 a night can't ask for too much I won't recommend this... More 

Helpful?
Thank Ramon-33126
Monterey, California
1 review
4 of 5 stars Reviewed July 27, 2015

It's good and I liked the good treatment they gave me, especially at the reception. The room was comfortable, with good lighting, clean bathroom, but I did enjoy the comfort of the bed. Breakfast is good and add typical food of the region. The staff is very friendly and attentive.

Helpful?
Thank Ivan_Lopez_28
Dallas, United States
1 review
5 of 5 stars Reviewed February 17, 2015

Excellent Hotel, only the breakfast, that is included, is something I will not recommend.All other services were just excellent. Also, location is pretty good. Alejandra in he Front Desk is an outstanding employee.

Review collected in partnership with Best Western

Helpful?
Thank Hector L
Chicago
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

My visit there was very unexpected. Planned the stay night before. Agreed to stay there since I knew that there were more restaurants around there than at the Hampton Inn about 5 minutes from there. My room had two double beds, nice flat screen tv. The bed was very comfy. SmAll balcony to check out the little city view there... More 

Helpful?
Thank Esbeidy R
Rabat, Morocco
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed August 18, 2012

This is my second visit, the staff is extremely pleasant and my first visit was very good. This time I am having problems with drains. bathroom sink and shower are very slow to drain which means showers are limited to 5 minutes or less, The staff knows very little english, so communication is a bit of an issue. Other than... More 

Helpful?
Thank Sarah P
Douglas, GA
Level Contributor
196 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed July 24, 2012

I can see why some have this hotel rated badly and some have it rated good. My experience is that it is fine overall if you understand things here and know what to expect at the average latin american hotel. The hotel is on the older side, but still in good shape overall. Just drive around Torreon and you'll appreciate... More 

Helpful?
1 Thank wofiii
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation

Additional Information about BEST WESTERN Hotel Posada Del Rio Express

Address: Blvd. Independencia 3837 | Oriente, Fracc El Fresno, Torreon 27018, Mexico
Location: Mexico > Northern Mexico > Coahuila > Torreon
Price Range: $64 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Hotel Posada Del Rio Express 3*
Number of rooms: 72
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