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BEST WESTERN Hotel Plaza Matamoros

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BEST WESTERN Hotel Plaza Matamoros
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120 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Reviewed 1 week ago

Stayed at this hotel while on a visit to the city for Visa stamping and had quite a good experience at this hotel.A nice hotel in a small,clean city where people are polite and friendly. Hotel staff were quite courteous,accomodating and willing to help out or offer advice any way they can. Found it a little challenging with found, since...

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Thank Shan S
Burlington, Canada
Reviewed 2 weeks ago

I liked the hotel overall except that the water was only a trickle. The staff was friendly and the room was very clean. Oddly, the mattress was both hard and soft at the same time. With the peso so low, it was a good value in US dollars.

Review collected in partnership with Best Western
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Thank Bill P
Reviewed January 18, 2017

The hotel is clean and the breakfast was good ,etc but definetely NOT for a handicapped person since they have NOTHING available not even the simplest necesity a disabled person would need throughout the hotel. So if you have a disablility don't stay there. I did and regreted it so much we left as soon as we could and stayed...

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Thank Yvonne D
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, we are sorry that we did not meet your expectations, I commented that we are already working on the preparation of areas for our guests with different capacities. We look forward to the opportunity to serve you again, and make your stay pleasant.

Reviewed January 9, 2017

This is my second time stayed in Best Western Hotel in Matamoros. The hotel has a great renovation and upgrade. The room are very clean and comfortable. The wifi internet is fast and stable. The staff is very friendly and helpful. Mr. Salvador is a very reliable friend that you can trust especially for Visa Stamping Service. He and his...

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Thank liu z
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, for us it is a pleasure to serve you and make your stay a pleasant one. We hope to see you soon, Thank you for your visit!

Katy, Texas
Reviewed January 1, 2017

We were at Matamoros for visa stamping (with family). This place is very near the U.S border, making it a quick round trip for consulate. Its GM, Mr. Salvador himself ensures your stay is comfortable and economical at the same time. I liked food (especially breakfast and lunch). The entire hotel team will try to make your stay comfortable in...

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Thank Vishy456
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, it is a pleasure to have met your expectations, which is why we work day by day. Thanks for your visit!

Houston, Texas
Reviewed October 25, 2016

good location, good food and Mr. Salvador is very knowledgeable about the visa stamping process. He and his assistant will pick you up and drop you off at appointment locations. The process helped me to focus on the preparation of visa process and did not have to worry about logistics.

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1Thank xrt409
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, Thank you for your feedback, we work hard to make your stay pleasant and provide the best service. ¡Thanks for your visit!

Reviewed October 22, 2016

Mr Salvador and all of his staff are really friendly. We had been there for our E-3 Visa Stamping. Whenever you ask for any help he is always there, makes you feel like being home. Thank you Mr. Salvador for all your services.

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Thank Priyam P
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Very good day, thanks for your opinion, for us it is a joy to know that we meet their expectations, Thank you for your visit!

Brownsville, Texas
Reviewed October 19, 2016

Salvador and his people at the hotel were like family. They made sure we had everything. Vegetarian meals were available. Internet is good if you need to work. Swimming pool and Gym are useful if you are staying in the hotel most of the time.

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Thank mrajaram19
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day: It is very gratifying for us to have met your expectations, so we work every day to provide the best service. Thanks for your visit!

San Mateo, California
Reviewed September 24, 2016

The place is completely safe and Mr.Salvador took care of us really well. I went with my wife and initially we were skeptical but Matamoros was completely safe. Salvador's son picked us up from Brownsville and dropped us at the hotel. The hotel was clean and safe. The stuff were friendly and the food was good. We also walked to...

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Thank Budha-U
hotel p, Director de Relaciones con Clientes at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you for your answer, for us it was a pleasure to serve you, and we're glad to have met your expectations. Thanks for your visit!

Houston, Texas
Reviewed September 23, 2016

I stayed at hotel for the purpose of stamping my H1B visa at Matamaros. All through Mr. Salvador was very helpful. He picked us up on Brownsville and took us to hotel. For next two days, he arranged transfers to US Consulate personally. On the second day, he also took us around for a driving tour of the city on...

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1Thank Krishna_Houston
hotel p, Director de Relaciones con Clientes at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Dear Krishna, thank you very much for your opinion, which is very important for us, it was a pleasure to have served and I'm glad to have met their expectations. Thanks for your visit!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Hotel Plaza Matamoros

Address: 9th And Bravo Street 1421, Matamoros 87300, Mexico
Location: Mexico > Northern Mexico > Tamaulipas > Matamoros
Price Range: $44 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Hotel Plaza Matamoros 3*
Number of rooms: 40
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Also Known As:
Best Western Matamoros
Matamoros Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Hotel Plaza Matamoros staff and other travelers.
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Questions? Get answers from BEST WESTERN Hotel Plaza Matamoros staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Clean rooms, nice views , nearer to the town center and marketplace. definitely good to visit.”
 of 5 bubbles 575shans, 1 week ago | Read review
“Higher floors have bettwe reception for US cellular phones.”
 of 5 bubbles Krishna_Houston, Sep 23, 2016 | Read review
“Room No 407 is good and spacious but shower may be little slow. This room has got good wifi network.”
 of 5 bubbles padmapooshanamc, Sep 7, 2016 | Read review
“Follow Salvador advice”
 of 5 bubbles 190venkateshv, Jun 27, 2016 | Read review
“I've never stayed in a bad room. This is a very classy place.”
 of 5 bubbles mikemM4350PI, Jun 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question