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iStay Hotel Ciudad Victoria

302 reviews
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Traveler (11)
Room & Suite (22)
Dining (4)
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Overview
  • Excellent50%
  • Very good30%
  • Average15%
  • Poor4%
  • Terrible1%
Jan 26, 2017
“Worst night ever!”
Jul 8, 2016
“Not like used to be”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Airport Transportation
2.5 Star Hotel
All hotel details
Offers from iStay Hotel Ciudad Victoria
Special Offer: Package Deal
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Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (302)Write a Review
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1 - 5 of 11 reviews
Reviewed January 26, 2017

I don´t want to sound very harsh, but beds and pillows have turned to be the worst I have ever experienced...the mattress was terribly hard and uncomfortable, and pillows like when you put them in the washer...no way anyone could rest...we had to change somewhere...More

Thank PuchiPoo
Response from victor h, Manager at iStay Hotel Ciudad VictoriaResponded January 28, 2017

Dear Mr. Quiroga Thanks for the time to write your review. We apologize for any inconvenience caused by the incident mentioned and we regret that our mattress and pillows type did not meet your expectations. Your comments are very important for the constant improvement of...More

Reviewed July 8, 2016

I didn't like the Ned's are smaller that queen size bed they are a full size bed so for two adult and three small children was not comfortable at all, my son had to sleep on the floor because the beds were too small for...More

Review collected in partnership with this hotel
Thank 422silviah
Response from victor h, Gerente at iStay Hotel Ciudad VictoriaResponded July 12, 2016

Dear Silvia We appreciate that you have taken the time to give us an assessment of your stay, sorry that your expectations are not met, wait and us a chance to serve you on your next visit to the city.

Reviewed May 30, 2016

I enjoyed the stay at the hotel as it served my needs for what I was sent out to do. I was however, disappointed in the workout room as the facility did not have any weightlifting equipment to meet my needs. Maybe a membership with...More

Review collected in partnership with this hotel
Thank anthonycI7597UH
Response from victor h, Gerente at iStay Hotel Ciudad VictoriaResponded June 2, 2016

Dear Anthony C Thanks for your time in writing this review, we offer an apology for the inconvenience caused, your comments are very important for continuous improvement, we hope to have a preference in his return to the city and serve you as you deserve.

Reviewed November 25, 2013

We tough it was a good place to stay one night but not really, they had problems with our reservations and cancel one of them so we had to take any room available at the last minute and I Can't believe they still have rooms...More

1  Thank kenys
Response from IHGCare, Guest Relations Manager at iStay Hotel Ciudad VictoriaResponded December 16, 2013

Dear kenys, Thank you for staying with us and providing us with your valuable feedback. I appreciate the kind remarks on the breakfast. I was delighted to read that after some initial issues with your stay, these were soon sorted and this allowed you to...More

Reviewed September 30, 2013

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Review collected in partnership with Easytobook.com
Thank Carlo G
Response from IHGCare, Guest Relations Manager at iStay Hotel Ciudad VictoriaResponded October 15, 2013

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Room Service
Breakfast included
Banquet Room
Conference Facilities
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Details
Price range
$53 - $65 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$53 - $65 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (11)
Room & Suite (22)
Dining (4)
Pool & Beach (3)
Business Center & Event Rooms (11)
Family and Play Areas (4)
Questions & Answers
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Room Tips
"Check beds and pillow as soon as you arrive to see if you are sure they fit your needs...otherwise, go..."
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"not in the smokers floor"
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"If you tresure the sunlight, ask for a room facing outside, in my opinion on the oposing side of the main..."
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