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El Santuario Resort & SPA

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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
We are a Resort & SPA in Valle de Bravo, Mexico where guests will find themselves in an atmosphere of tranquility, relaxation and peace – a place to connect with your inner self. Each area of our hotel is designed to release yourself from the city’s hustle whilst achieving the fullness and rest that you crave. Our staff and facilities are best in class, each to make your stay an extraordinary experience connecting with nature, the lake and In appreciation of the marvelous energy that emanates from the mountain where our hotel is built.
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Property amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Dry Cleaning
Meeting Rooms
Hot Tub
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Heated pool
Indoor pool
Outdoor pool
Public Wifi
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Lake View
Quirky Hotels
HOTEL CLASS
Location
Full view
Getting there
Toluca Airport32 mi
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Nearby restaurants
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Nearby attractions
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Reviews (492)
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73 results
Traveler rating
25
14
4
12
18
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LanguageEnglish
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4
12
18
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1 - 5 of 73 reviews
Reviewed 1 week ago via mobile

From the first minute we arrived we realized it was going to be a bad stay, and so it was! The service is slow and even when some of the employees try to be kind you can see there’s no training, no standards. At the...More

Date of stay: December 2018
Thank EZ1965
Reviewed October 16, 2018

We attempted to book here for the weekend, but they were sold out so we stayed at another hotel. We came for lunch to check things out on Saturday, October 13th. We overlooked the lake, swimming pools and jacuzzis. Lunch had horribly slow service, and...More

Date of stay: October 2018
Thank Kbrady1018
Response from Oscar M, General Manager at El Santuario Resort & SPAResponded October 16, 2018

Dear Kbrady1018, We appreciate your comments left on this platform on your recent visit to our restaurant. I am in awe of the experience you describe which is definitely not up to par nor in line of the service our hotel is known for. I...More

Reviewed September 26, 2018

Went there for our honeymoon. While the place is nice and has amazing views, the hotel is in terrible shape and they are in urgent need of better management. We booked a master suite package that included a couples' massage and crystal therapy or something...More

Date of stay: September 2018
1  Thank jsmeke
Response from Oscar M, General Manager at El Santuario Resort & SPAResponded September 30, 2018

Dear Jaime S, Thank you for your comments on this platform. I am aware of your experience whilst at your hotel and the mix-up with at the SPA. I must apologize for the confusion as the crystal-therapy is not the same as a facial treatment...More

Reviewed July 17, 2018 via mobile

We stayed in June and since the moment we stepped the hotel we got in love with it. You can agree with me that you could visit a wonderful resort, but what makes the difference are the employees with their service and that is what...More

Date of stay: June 2018
Thank Maggy L
Response from Oscar M, General Manager at El Santuario Resort & SPAResponded August 30, 2018

Dear Maggy L, Thank you for your kind comments, we are pleased to learn you enjoyed your stay with us in June and look forward to welcoming you back to El Santuario Resort & SPA in the near future. Please do not hesitate to contact...More

Reviewed July 13, 2018 via mobile

It is a wonderful place, it has a really amazing view, the sunrise and the sunset over the lake were awesome, in addition to having very good service, everyone who works there does a great job. It's perfect for relaxing a weekend.More

Date of stay: June 2018
Thank Melissa M
Response from Oscar M, General Manager at El Santuario Resort & SPAResponded August 30, 2018

Dear Melissa M, We appreciate you choosing El Santuario Resort & SPA during your last visit to Valle de Bravo. I am also pleased you know your experience in our hotel and service was satisfactory. We are blessed to share the sunrise and sunset you...More

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Questions & Answers
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Jose M
January 9, 2017|
AnswerShow all 2 answers
Response from Donna S | Reviewed this property |
I am not familiar with the hotel agenda regarding children's activities. I do know that all luxury hotels in Valle offer activities for children. Best ever, arrive for one the many Festivals offering incredible performances... More
0
Votes
Room Tips
"Choose the rooms in the upper building"
jsmeke
Sep 26, 2018
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"Best place in Valle? Perhaps!"
JensR999
Sep 16, 2017
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"Pick any rooms closer to the middle of the resort, better view."
JuanCarlosT88
Aug 8, 2017
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"Book by phone, daylight hours, weekdays. Habla usted Inglés? If you succeed, then your Spanish is good..."
263jeanpierrem
Jul 3, 2017
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PRICE RANGE
$216 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el santuario hotel and valle de bravohotel el santuario
LOCATION
MexicoCentral Mexico and Gulf CoastEstado de MexicoValle de Bravo
NUMBER OF ROOMS
64
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