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We stayed here overnight on our way to the Texas border. I had specifically asked for a ground floor room, but they said there were none and proceeded to take us upstairs. The room was as far from the parking lot as you could get....More
Thank Lizzie C
Response from HotelesCasaReal, Gerente at Hotel Casa Real MatehualaResponded November 5, 2016
Hello, firstly thanks for giving us the opportunity to serve you, we feel very sorry for the experience that happened during your stay it was not agree to our new service policies.
Unfortunately for us we had high occupancy, we had no rooms available on...More
We stayed for a couple of days because we were sick. The place charges 529 MXN per night for the two of us. We could bring our dog as well. The rooms are not new but properly maintained. WIFI is available all over the hotel....More
1 Thank lanlock
Management response:Responded April 29, 2016
Thank you for your comment, good to know that your stay at our hotel was nice.
And we hope to see you soon, like your friends
I could've put 3 stars because of the price but still I think they could put a bit of more love into it. Pros: they are nice and kind, good attitude and free wifi. Breakfast buffet was decent (75 pesos). Cons: as someone said before,...More
Management response:Responded December 30, 2015
Thank you for taking the time to provide feedback which is very important.
We want to inform you that we are working in our areas of improvement.
This to provide the comfort and relaxation that you and your family deserve.
Everything in the rooms its old! the mattresses, bed sheets and cover are falling apart (you can see thru them)bathrooms looked like they have never been clean , nasty carpet and the doors did not close properly, one lousy towel that I refuse to use...More
2 Thank Grace C
Management response:Responded October 11, 2016
We appreciate your opinion, sorry about your stay was not according to our new service policies, your comments are important to us and help us to get better services, I am pleased to receive your comments and thanks to you we have improved and we...More
The rooms were dated and not particularly clean, but they were comfortable enough, with air conditioning. All in all, a very good deal for the price. The location is also good, with a Walmart at the other side of the road (but not sure if...More
Response from Roberto M, Gerente at Hotel Casa Real MatehualaResponded January 4, 2014
Hotel Casa Real Matehuala, thanks you for your stay, and expect to receive with pleasure on your next visit, gladly receive your comments and will work on it as soon as possible, thanks again and hope to have a happy new year
$39 - $43 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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