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Hacienda Sepulveda Hotel and Spa

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Carretera Lagos - El Puesto No. 3132, Lagos de Moreno 47515 Mexico
Lowest prices for your stay
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$163
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Free cancellation until 01/19/21
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$191
$142
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (218)
Dining (15)
Room & Suite (4)

About

#1 of 10 Specialty lodging in Lagos de Moreno
Location
Cleanliness
Service
Value
Travelers' Choice

Hacienda Sepulveda, a rural mansion belonging to the Serrano family for three generations, originally built in 1684, has been a labor of love for Juan Alfonson Serrano who has spent the

last 10 years preparing it for its new role as a premium hotel offfering the most authentic of hospitality experiences.The newly opened spa defies description and even the photos

cannot do it justice.

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Full view
Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Game room
Business Center with Internet Access
Meeting rooms
Hot tub
Outdoor pool
Horseback riding
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
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Room features
Fireplace
Room service
Safe
Kitchenette
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
252Reviews3Q+A5Room tips
Traveler rating
  • 186
  • 41
  • 9
  • 8
  • 8
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Popular mentions
kaczerowski wrote a review Feb 2020
Irapuato, Mexico29 contributions11 helpful votes
We stayed as a family for the weekend and the place is perfect for relaxing. Nice rooms, kind service, tasty food and a beautiful building and green areas. It is not cheap but the cost benefit is fair. Give it a try.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: As for the room with jacuzzi.
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carlos_mx wrote a review Jun 2019
San Pedro Garza Garcia, Mexico2 contributions2 helpful votes
DISHONESTY ruined what otherwise would have been a perfect holiday in a beautiful, spotless location, with some of the finest service I have ever experienced. I left an open tap on my credit card and had all meals/drinks charged to my room. I kept rough numbers on my head as we consumed. At check out I was presented the grand total in a single page, and on the side the single bills I had signed for each consumption. Each of those single bills already had a generous tip. The grand total was a few hundred pesos over the number I had expected. So I did a quick addition in my head of all the totals from the individual checks I had in front of me, and I got the number I had originally expected. I told the clerk and they immediately took out a calculator and between two of them rapidly did what appeared to be the addition of all the individual bills. They got the number from the grand total page. I said fine. But then I was embarrassed to myself for being so bad with a simple mental addition. I took out my cell phone and started to add. The clerk then tried to withdraw the individual bills, but I asked him to wait a few seconds. Finally I found my original number was right. Only then they recognized they had added the numbers from the grand total page, which included extra tips for gardeners and cleaners. They claimed every customer gets “invited” to pay such a tip on check in. I told them nobody had asked me. The clerk stubbornly replied that everybody gets asked as tips are only voluntary. I told him I would be happy to give that extra tip in addition to all those tips already included in each individual bill, but that was no honest way to get it. The manager, who was standing to our side the whole time, insisted it was simply a miscommunication, and the clerk who checked us in must have forgotten to tell us about the gardener/cleaners “voluntary” tip. I made him note that was NOT miscommunication. His people tried to fool me on my face, pretending to add the individual bills, while they were simply adding the numbers from the grand total, which included those hidden tips. Shame on you, for such a dishonest way to get a few extra pesos on tips. I would have happily given you more than that on a proper solicitation. Dishonesty is what bothers me. The owners of this place need to realize that their crew is pushing hidden tips on customers. I have been reading other reviews and hidden charges seem to be a common problem.
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Date of stay: June 2019
2 Helpful votes
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Response from SantiagoS1894, Propietario at Hacienda Sepulveda Hotel and Spa
Responded Jul 8, 2019
Estimado Sr. Carlos Le pido una disculpa por la demora de la respuesta pero me pidieron mis colaborases que le contestara como propietario. Antes que nada le agradezco mucho el tiempo que se tomo en dejar tan detallada opinión lo cual siempre nos ayuda mucho para mejorar Me da mucho gusto oír que en general su estancia fue muy placentera y las cosas tan buenas que comenta en su primer párrafo Sobre el tema de la propina adicional le quiero compartir el texto que personalmente junto con mi jefa de recepción editamos picón el fin de brindar la oportunidad de que se gratifique a todo el personal pues lamentablemente muchas veces la propina solo la reciben los que tienen contacto con el cliente pero para nosotros un jardinero o un lavaplatos o la persona de almacén que nunca los ven era importante brindar una manera de que los clientes que quisieran de forma OPCIONAL Pudieran hacerlo No se trata de un robo de parte de ellos ni nuestra cómo propietarios lo digo con plena confianza de mis colaboradores y con la tranquilidad mental y de corazón de que lo expuesto tiene un fin noble y no de robar a nadie Por lo anterior le pido una disculpa por la confusión! Ya tuvimos una junta al respecto para ver qué es lo que se expresó mal para que hubiera este mal entendido. Aquí le dejo el texto y agradezco su atención Estimado Huésped: Le hacemos de su conocimiento, que por sugerencia de la empresa, al momento de su check out, en su estado de cuenta, aparecerá un cargo por el 5% del total de su estadía, como concepto de servicio. Lo anterior contempla una gratificación para, los más de 60 colaboradores del hotel; como por Ej. camaristas, jardineros, recepción, caballerangos, cocina y demás áreas que hacen posible la "experiencia Hacienda Sepulveda" El cargo esta automáticamente programado en el sistema; sin embargo es una SUGERENCIA, si usted desea ajustar o QUITAR dicho cargo, notifíquelo a recepción. Agradecemos su comprensión; si tiene alguna duda al respecto, favor de acercarse a recepción. ¡TODOS LOS COLABORADORES DE HACIENDA SEPULVEDA LES AGRADECEMOS, Y BUSCAREMOS QUE TENGAN UNA ESTADIA INOLVIDABLE! *Si usted desea premiar con una gratificación a algún colaborador en lo personal, siéntase con la libertad, ¡Gracias!
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Andorra Traveller wrote a review Nov 2018
Escaldes-Engordany, Andorra303 contributions71 helpful votes
+1
We were at the Hacienda one night only, on the way from Guanajuato to Guadalajara. Excellents rooms and facilities. Typicaly mexican designed atmosphere. Hacienda was stablish by a spanish family early 16th. century. Good restaurant and excellent service. Horse back ryding. Bycicles. Nice gardens sourrauding all the Hacienda.
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Date of stay: November 2018Trip type: Traveled as a couple
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Response from SantiagoS1894, Propietario at Hacienda Sepulveda Hotel and Spa
Responded Apr 15, 2019
Deae Joan Thankyou very much for such a great review We hope to receive you again soon
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Juan wrote a review Sep 2018
25 contributions1 helpful vote
The ambiance and the food make a perfect ambiance in addition to the fact that the hacienda has a perfect location. Dinner itself is a little pricey if compared to local places but if you are looking for a more premium dinner with a classic Mexican menu and great wine selection domestic and international this is the place.
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Date of stay: September 2018Trip type: Traveled with family
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Response from SantiagoS1894, Director Comercial at Hacienda Sepulveda Hotel and Spa
Responded Sep 30, 2018
Thankyou John F We apreciate a lot your comment! Its very nice to read that you enjoyed Dinning and the place. Once again thankyou
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Rafael Orozco wrote a review Mar 2018
Zapopan, Mexico9 contributions2 helpful votes
My wife and Me were so exited to visit this hotel. It is not a cheap hotel, we paid 2,000 per night, we got a nice looking room, but nothing works!!! First the TV, they send a guy to fix it, after some time it was fixed, then there was no hot water in the shower, we call one more time to reception, they sent a plumber at 9:00pm to fixed it, the experience is to share my room with the maintenance guys!!! What a romantic getaway!!! Terrible experience, terrible actitudes of the people from front desk. They refuse to change the room.
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Date of stay: March 2018Trip type: Traveled as a couple
1 Helpful vote
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Response from Santiago S, Director Comercial at Hacienda Sepulveda Hotel and Spa
Responded Mar 3, 2018
Dear Rafael O Im terribly sorry to read this couple of problems you had. I understand the complains were attended and fixed, but we will check what happened in a preventive way I must say that this in not a common thing at Hacienda Sepúlveda We have more than 12 maintenance workers to assure every thing works fine But I hope you understand that some times things get out of our control when we talk about a property that is more than 400 hundred years old, and in a very rural location, but any way things like that are nor supposed to happen and we are sorry and taking care. I talked with front desk and they feel sorry about this comment, and that they tried to fix some of that feeling giving you free breakfasts and the especial edition tequila bottle We Thank you for the comment because helps us to improve
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PRICE RANGE
$87 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hostal hacienda sepulveda hotel lagos de moreno
LOCATION
MexicoJaliscoLagos de Moreno
NUMBER OF ROOMS
26
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Frequently Asked Questions about Hacienda Sepulveda Hotel and Spa
Which popular attractions are close to Hacienda Sepulveda Hotel and Spa?
Nearby attractions include Centro Historico de Lagos de Moreno (4.9 miles), Templo del Calvario (4.5 miles), and Sacred Art Museum (4.7 miles).
What are some of the property amenities at Hacienda Sepulveda Hotel and Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Hacienda Sepulveda Hotel and Spa?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hacienda Sepulveda Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Sepulveda Hotel and Spa?
Conveniently located restaurants include La Finca del Bife, LA RINCONADA, and Los Candiles.
Are there opportunities to exercise at Hacienda Sepulveda Hotel and Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hacienda Sepulveda Hotel and Spa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hacienda Sepulveda Hotel and Spa?
The staff speaks multiple languages, including English and Spanish.