Hacienda Sepulveda, a rural mansion belonging to the Serrano family for three generations, originally built in 1684, has been a labor of love for Juan Alfonson Serrano who has spent the
last 10 years preparing it for its new role as a premium hotel offfering the most authentic of hospitality experiences.The newly opened spa defies description and even the photos
cannot do it justice.
We stayed as a family for the weekend and the place is perfect for relaxing. Nice rooms, kind service, tasty food and a beautiful building and green areas. It is not cheap but the cost benefit is fair. Give it a try.
DISHONESTY ruined what otherwise would have been a perfect holiday in a beautiful, spotless location, with some of the finest service I have ever experienced. I left an open tap on my credit card and had all meals/drinks charged to my room. I kept rough numbers on my head as we consumed. At check out I was presented the grand total in a single page, and on the side the single bills I had signed for each consumption. Each of those single bills already had a generous tip. The grand total was a few hundred pesos over the number I had expected. So I did a quick addition in my head of all the totals from the individual checks I had in front of me, and I got the number I had originally expected. I told the clerk and they immediately took out a calculator and between two of them rapidly did what appeared to be the addition of all the individual bills. They got the number from the grand total page. I said fine. But then I was embarrassed to myself for being so bad with a simple mental addition. I took out my cell phone and started to add. The clerk then tried to withdraw the individual bills, but I asked him to wait a few seconds. Finally I found my original number was right. Only then they recognized they had added the numbers from the grand total page, which included extra tips for gardeners and cleaners. They claimed every customer gets “invited” to pay such a tip on check in. I told them nobody had asked me. The clerk stubbornly replied that everybody gets asked as tips are only voluntary. I told him I would be happy to give that extra tip in addition to all those tips already included in each individual bill, but that was no honest way to get it. The manager, who was standing to our side the whole time, insisted it was simply a miscommunication, and the clerk who checked us in must have forgotten to tell us about the gardener/cleaners “voluntary” tip. I made him note that was NOT miscommunication. His people tried to fool me on my face, pretending to add the individual bills, while they were simply adding the numbers from the grand total, which included those hidden tips. Shame on you, for such a dishonest way to get a few extra pesos on tips. I would have happily given you more than that on a proper solicitation. Dishonesty is what bothers me. The owners of this place need to realize that their crew is pushing hidden tips on customers. I have been reading other reviews and hidden charges seem to be a common problem.…
We were at the Hacienda one night only, on the way from Guanajuato to Guadalajara. Excellents rooms and facilities. Typicaly mexican designed atmosphere. Hacienda was stablish by a spanish family early 16th. century. Good restaurant and excellent service. Horse back ryding. Bycicles. Nice gardens sourrauding all the Hacienda.
The ambiance and the food make a perfect ambiance in addition to the fact that the hacienda has a perfect location. Dinner itself is a little pricey if compared to local places but if you are looking for a more premium dinner with a classic Mexican menu and great wine selection domestic and international this is the place.
My wife and Me were so exited to visit this hotel. It is not a cheap hotel, we paid 2,000 per night, we got a nice looking room, but nothing works!!! First the TV, they send a guy to fix it, after some time it was fixed, then there was no hot water in the shower, we call one more time to reception, they sent a plumber at 9:00pm to fixed it, the experience is to share my room with the maintenance guys!!! What a romantic getaway!!! Terrible experience, terrible actitudes of the people from front desk. They refuse to change the room.