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My wife and Me were so exited to visit this hotel.
It is not a cheap hotel, we paid 2,000 per night, we got a nice looking room, but nothing works!!! First the TV, they send a guy to fix it, after some time it...More
Thank Rafael O
Response from Santiago S, Director Comercial at Hacienda Sepulveda Hotel and SpaResponded 2 weeks ago
Dear Rafael O
Im terribly sorry to read this couple of problems you had.
I understand the complains were attended and fixed, but we will check what happened in a preventive way
I must say that this in not a common thing at Hacienda Sepúlveda...More
Safe, beautiful, unique.
Great experience, great service and great food. We did the Horse tour and the Cowboys are really professionals, the surroundings are very typical of the area and the food is what you expect of this type of places. Ask for the "Pacholas"...More
Thank Luis Enrique M
Response from Santiago S, Director Comercial at Hacienda Sepulveda Hotel and SpaResponded February 3, 2018
Dear Luis Enrique
thank you very mucho for the review
We are very happy that you liked the place, the food and the horse tour
the Pacholas are made like in the ancient way with the "metate" (volcanic stone tool) and thats makes them better....More
We were very disappointed, the room is completely different as on the website. Less charming, a bit tacky, the crosses has disappeared. We have choiced Medialuna and were very upset to not recognize the room we have paid for.
The dinner was very noisy because...More
Response from Santiago S, Propietario at Hacienda Sepulveda Hotel and SpaResponded December 7, 2017
Dear Sr. Savriskie
We are sorry if we some how disappointed you With the change of the crosses for Moon pictures
I decided to make this change because the room is named “Media Luna” (half moon) and I felt ir was better to have moons...More
We had a brief visit this week but stayed for a week a couple of years ago and have been to Hacienda Sepulveda many other times over the past several years. I have to give my review because I love this place! It is so...More
Very happy to have had the opportunity to stay at the wonderful Hacienda, the room was nice and quite beautiful decor as with the rest of the hotel. Everyone says hi and the restaurant serves great food. Will come back for more !