Fairmont Le Chateau Montebello
392 Notre Dame, Montebello, Quebec J0V 1L0 Canada
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About
#1 of 3 hotels in Montebello
Location
4.6
Cleanliness
4.3
Service
4.3
Value
3.6
Retreat to the charming countryside of Quebec! Quiet, private and peaceful — our exclusive resort manages to feel both grand and cozy at the same time. A Bucket List destination in itself, Fairmont Le Château Montebello is known for its rustic-chic flair, warm French-Canadian hospitality and cachet as the only resort within easy access of Canada’s capital. Set on 300 bucolic acres overlooking the Ottawa River, the landmark is a quintessential Canadian resort, with 210 guest rooms and suites. Soak in the 90 years of history at this former Canadian Pacific Railway hotel and private club, and take advantage of some 40 guest activities year-round. In true resort style, everything is right here. Lounge by the largest indoor hotel pool in Canada, swim and sunbathe outside, and luxuriate at the spa. Boat in to our marina. Play 18 holes of golf, a match of tennis, go dog sledding, curling, ice skating or cross-country skiing. Find solitude among our tranquil woods and cycling paths. Join us for a traditional Canadian Christmas celebration or springtime Quebecois sugar shack excursion. Sip white martinis in the château’s magnificent 1930s lodge by the towering three-story stone fireplace, the iconic centerpiece of the biggest log cabin ever built. Bienvenue (welcome)!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French
Location
55Somewhat walkable
Grade: 55 out of 100
20Restaurantswithin 5 miles
11Attractionswithin 5 miles
392 Notre Dame, Montebello, Quebec J0V 1L0 Canada
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After cycling for the day and arriving at the Hotel at 2:00pm, we waited 4.5hrs for our room and it still wasn't ready. Meanwhile other guests arrived had no problems checking in. I went up to the desk at 6:30pm, and was told our room still wasn't ready. After talking to Management, I was given a room.I also misplaced a small sleep aid device and made a report but unfortunately it wasn't located. All I can suggest is you need to do better!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 5 days ago
Dear Mr. Kraus, Thank you for sharing your experience with us, and we apologize for the delay in getting your room ready upon your arrival. We understand the frustration this may have caused and appreciate your feedback, as it helps us improve our services. Regarding the misplaced sleep aid device, we're sorry to hear that it wasn't located. We do our best to assist guests in such situations, and we're sorry that we couldn't locate the item in this instance. Rest assured that we continue to search. Your feedback is valuable to us, and we will use it to make necessary improvements in our operations to ensure a smoother and more efficient check-in process for our guests. We hope you had an enjoyable stay overall and would appreciate the opportunity to serve you better on your next visit. Please feel free to reach out if you have any further comments or concerns. Your satisfaction is important to us. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
As always, a relaxing and rejuvenating stay. I was happy to get one of the old rooms that still has charm and coziness. I hope you keep some of the rooms in the old style as that lends to the charm and authenticity of staying in a log cabin. Otherwise it's just another hotel room...
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded Aug 31, 2022
Dear 110mirandag, We are glad that you enjoyed your stay with us and that you liked our rustic style. Thank you for your comments. We look forward to seeing you again. Sincerely, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were part of a tour group and greeted so enthusiastically upon arrival. The service was wonderful and we especially enjoyed their breakfast buffet with crepes and freshly squeezed orange juice. We found the spacious grounds and lake setting to be beautiful, but the rustic lodging experience was very disappointing. The plaid sofas and chairs in the central lobby and fireplace were faded, worn, torn, and some with the stuffing coming out. This is not typical for a Fairmont or a discerning guest! The rooms were clean, but a total modernization of the resort decor and furnishings is needed. Keep the country charm, but update!!! Sorry to say, but we would not return for that reason alone.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 1 week ago
Dear Guest, Thank you for sharing your feedback about your stay with us. We're pleased to hear that you enjoyed the service and the breakfast buffet during your visit. However, we apologize for the disappointment you experienced with the decor and furnishings of the resort, which did not meet your expectations. We appreciate your input and will consider it as we continue to improve our guest experience. Our hotel does have a unique rustic charm, but we understand that it may not be everyone's preference. We hope you'll consider returning to one of our other Fairmont properties in the future for a different experience that better suits your tastes. Your comfort and satisfaction are important to us. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel and scenary but the room needs some renovation. Ok overall. The staff is sympatethic and the breakfast was good. The diner was nothing special. Eating outside was very pleasing but the barbecue was not great.
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 1 week ago
Dear Guest, Thank you for your feedback. We're glad you appreciated the beautiful hotel and scenery, as well as the friendly staff and good breakfast. However, we're sorry to hear that you found the room in need of renovation and that the dinner and barbecue experience didn't meet your expectations. Your comments are valuable to us, and we will take them into consideration to improve our guests' experience in the future. We hope you'll consider staying with us again for an even better experience. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Chateau Montebello is a heart-stopping log cabin structure, with a lobby that is simultaneously impressive in its rustic glory, and cozy in its furnishings. The grounds are beautiful and expansive, and nestled in natural splendor. But I couldn't help but feel that this once lush, lavish property has fallen into slip-shod management that isn't interested in guaranteeing a quality of service to guests that both the physical surroundings and the posh "Fairmont" name promise. We arrived for the 4pm check-out time, but we were told our room wasn't ready. I asked the desk attendant to confer with housekeeping about the possible length of the delay, and she simply said, "There is nothing I can do." We finally got access to our room two hours later, but were already late for our evening engagement. No apologies were granted, nor were any adjustments made to our bill. When we dined later that night at the restaurant, we had to wait over an hour between the time our appetizers were served and our entrees were delivered. In most establishments, the management would seek to allay th inevitable irritation by offering, say, a complimentary glass of wine or an colors, and at Chateau Montebello no one made any real effort to address extra dessert. Nothing; our waiter just shrugged his shoulders as if it were all beyond his control. Every great hotel hits unexpected snags; that's to be forgiven. But it's how the staff handle these mishaps that shows their true the inconveniences they forced us to weather. To be clear, many of the younger staff - the occasional desk clerk, the room service staff, and others - were congenial and gracious. Some were even obviously embarrassed, not to mention exhausted from dealing with too many dissatisfied guests. (We overhead a litany of complaints every time we passed the check-in desk.) . So I expect the problem lies with upper management. This stunningly beautiful property is showing its age to be sure, but it still boasts ample Canadian charm and the potential to be a first-rate vacation experience. She - and we - deserve better.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 2 weeks ago
Dear guest, We would like to thank you for sharing your experience with us, as well as for your constructive comments. We sincerely apologize for the inconvenience you experienced during your stay at Fairmont Le Château Montebello. We understand that the delays and waits you experienced were not up to your expectations, and we apologize for this. Our goal is to provide exceptional service to our guests, and it is clear that we did not achieve this goal during your stay. Your feedback will be forwarded to our management team so they can take corrective action and improve our processes. We are happy to know that you found value in the beauty of our property and enjoyed the warm ambiance of our lobby. We are also pleased to hear that some of our staff have been welcoming and attentive to your needs. We hope you will consider giving us another chance in the future to show you that we can provide the exceptional experience you deserve. If you decide to return, please do not hesitate to contact us directly so we can ensure we make your stay memorable in the best way possible. We take your feedback to heart and strive to improve our service for our future customers. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointed in the overall quality of this hotel . In particular the food in the restaurant was nothing out of the ordinary and disappointing. The outdoor bbq is now closed during the week which was a disappointment as well as the outdoor pool being closed when it is hot and sunny out. No complimentary coffee provided in the morning and they don’t even allow you to buy a takeout coffee from the restaurant, What kind of customer service is that? I guess they don’t care. Overall our room as well as the common areas of the hotel were clean, but the elevator floors do need a good cleaning. The registration staff were wonderful. Just not a hotel that I would ever go back to.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear Guest, I'm truly sorry to hear about your negative experience during your stay. It's disappointing to hear that there were issues with essential amenities like coffee not being provided in the morning, the pool and outdoor BBQ being closed. This is certainly not the experience we aim to provide our guests. Your feedback is essential to us, and I apologize for the inconvenience you encountered. Your comments will be taken into consideration to make necessary improvements in the hotel's operations. If you reconsider staying with us in the future, we hope to provide you with a much more enjoyable and comfortable experience. Thank you for sharing your concerns. Sincerely, Sven Dintroux Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The drive from Mont Tremblant was easy. The hotel rustic. Old, historic, rustic but cozy. We enjoyed the pools and all kids activities except for the Kayak. The part of the river where kayaking and SUP is very weedy. The water is murky. My grandkids were afraid to kayak. The kayak area should be moved to the area near the outdoor pool where the river is cleaner and less weeds. The staff are all nice. Nice stay for my family
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Food in the restaurants is same price outside.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 4 weeks ago
Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you enjoyed your stay at our rustic and cozy hotel. We appreciate your feedback regarding the kayaking area and the condition of the river. Your suggestions are valuable, and we'll take them into consideration for the improvement of our guests' experiences. We hope to welcome you and your family back for another enjoyable stay in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were thinking of booking a night at Chateau Montebello for a special celebration...not stayed there in many years. I got worried though when I read some of the negative reviews here on TA. So, going for a drive anyway, we went there for breakfast to check it out. I will say there are some good things about it...... but it's not for us, and maybe not for you. The positives : we saw several families, some with very young children, and everyone was smiling having a great time. Lots riding bicycles outside....huge play structure for young children. Definitely had a happy family vibe. The wait staff in the restaurant were wonderful. All in good moods, and our server was super nice. I saw the servers interacting with a family with several small children and the staff had endless patience and were super helpful. But......there's always a "but" right....... the lobby is downright shabby..... I mean....I don't expect perfect but their huge lobby is supposed to be one of their special spots..... I saw a cushion with fabric so badly torn there was hardly anything left of the fabric....I was shocked..... and yes, carpet is taped in spots..... but all the cushions..... it really looked sad...... not the "Chateau Montebello" of it's glory days for sure. now ....the breakfast ........ The Bkfast was pricey as we expected (we did a la carte , not buffet) but, when I asked for a glass of water, I got one, but my husband didn't.....most restaurants will bring it for both patrons if one asks. He had to ask to get one. No jam, marmalade or other such items offered for the toast..... we didn't bother asking. My eggs benedict was OK ....but I've had better....luckily I had asked for the Hollandaise on the side...not the best. Not even so much as a little slice of orange or anything on my plate ..... just the eggs and a massive pile of potatoes.....and very greasy ones at that.....I ate a few....but way too greasy...... and Chateau Montebello won't dress up a bkfast with a little slice of fruit or two ? Can't comment on the rooms obviously. My overall impression: they are really cutting corners ..... and there's no charm anymore for sure. A great family resort though if that's what you're looking for. The outside grounds were beautiful with all the gardens well maintained, but many of their outbuildings are long overdue for some roofing. The main Chateau looks fine......but some of the others are scary so they aren't putting much money into maintenance......and it's not just covid...... those roofs have been in tatters for awhile. By way of comparison, a few months ago we stayed overnight in Wakefield at the Wakefield Inn......everything was excellent.....and they know how to serve a lovely breakfast.... it was outstanding. So, we'll go back to Wakefield.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your observations and your experience during your visit to Château Montebello. We appreciate your honest feedback and the aspects you highlighted, whether positive or missing. Your feedback is valuable to us as we continually work to improve our offerings and maintain the high standards expected by our customers. We are happy to hear that the family atmosphere and the attentive servers left a positive impression on you. However, we do apologize for any disappointment you experienced with your breakfast, as well as for the condition of certain areas of the property. Your comments will be taken into consideration as part of our efforts to improve the experience of our customers. We understand that every traveler's preferences are unique and we're sorry that your recent visit did not meet your expectations. If you decide to give us another chance in the future, we hope to provide you with a more enjoyable stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Classic hotel, wonderful staff and service, great food, extensive facilities, quiet and restful. Only a one hour drive from Ottawa, but like another world. My wife and I first stayed here 30 years ago shortly after we met. This was our second stay. Don't know why we waited 30 years to return; our next visit will be a LOT sooner.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded Aug 26, 2023
Dear Guest, We appreciate your positive feedback and your loyalty to our hotel over the years. It's heartening to hear that you find our classic ambiance, wonderful staff, excellent service and great food. We're glad that your recent stay was quiet, restful, and a memorable experience for you and your wife. Thank you for choosing to return after 30 years, and we're excited to have you back again sooner for another enjoyable visit. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Out tour of this beautiful hotel was absolutely outstanding. Martin was incredible and offered insights that we would surely would have missed. Martin was funny and very informative. In fact, Martin’s tour has led to us booking another stay at this beautiful and historic hotel. The tour was an hour long and felt like 5 minutes. Thanks, Martin!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded Aug 26, 2023
Dear Guest, We're thrilled to hear that you had an outstanding tour of our beautiful hotel! Martin sounds like he made a tremendous impact, providing you with valuable insights and a memorable experience. It's wonderful that his tour has inspired you to book another stay at our historic property. We appreciate your kind words and are excited to welcome you back for more enjoyable moments in the future. Thank you for sharing your positive experience! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Montebello area.
PRICE RANGE
$256 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le chateau montebello hotel montebello, chateau montebello, fairmont montebello, montebello fairmont
LOCATION
CanadaQuebecOutaouais RegionMontebello
NUMBER OF ROOMS
210
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Claim Your ListingFAIRMONT LE CHATEAU MONTEBELLO - Updated 2023 Prices & Hotel Reviews (Quebec)
Frequently Asked Questions about Fairmont Le Chateau Montebello
Which popular attractions are close to Fairmont Le Chateau Montebello?
Nearby attractions include Omega Park (2.8 miles), Fromagerie Montebello (0.9 miles), and ChocoMotive (0.5 miles).
What are some of the property amenities at Fairmont Le Chateau Montebello?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Chateau Montebello?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Le Chateau Montebello?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Le Chateau Montebello?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Le Chateau Montebello?
Conveniently located restaurants include Le Cafe Entre Amis, Le Bistro, and Le Napoleon.
Are there opportunities to exercise at Fairmont Le Chateau Montebello?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Fairmont Le Chateau Montebello located near the city center?
Yes, it is 0.5 miles away from the center of Montebello.
Are any cleaning services offered at Fairmont Le Chateau Montebello?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Chateau Montebello?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Le Chateau Montebello offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.