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181 Rue Richelieu, La Malbaie, Quebec G5A 1X7 Canada
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Lowest prices for your stay
Booking.com
$317
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Free cancellation until 09/30/22
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$352
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Free cancellation until 09/30/22
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$183
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Free cancellation until 09/26/22
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Traveler (1249)
Room & Suite (529)
Dining (123)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 13 hotels in La Malbaie
Location
4.8
Cleanliness
4.6
Service
4.4
Value
3.9
The entire team of Fairmont Le Manoir Richelieu welcomes our guests to experience unique gastronomy, spectacular views and the abundance of activities available in the picturesque region of Charlevoix. Located only an hour and fifteen minute drive from Quebec City, nestled between mountains, forest and the scenic village of La Malbaie, our property, offering 405 rooms and 4 restaurants is the ideal retreat whether you are in need of a peaceful getaway or an active expedition. Our team’s mission is to make you feel at home and we will ensure everything runs smoothly from your arrival to your departure. Winter activities at Fairmont Le Manoir Richelieu include: snowmobile, dog sledding, snowshoeing, cross-country skiing, as well as skiing in one of the nearby ski resorts, Le Massif or Mont Grand-Fonds. During the summer season, countless options are also available to you: whale watching, 27-holes world class golf course, mini golf, tennis, outdoor pools, hiking…to name a few! Since we care about the whole family’s well-being, children are invited to enjoy the exciting activities available within our children’s Beluga Club. The possibilities are endless at Fairmont Le Manoir Richelieu, and our concierge will be delighted to assist you with any request you may have concerning the area activities, such as the Astronomical Observatory of Charlevoix, the Hautes-Gorges-de-la-Riviere-Malbaie national park, the trail of flavors and The Baie-Saint-Paul village. Located next to Fairmont Le Manoir Richelieu is the Casino de Charlevoix, offering guests the opportunity to test their luck and experience the vibrant nightlife that is waiting right outside our doors. For a perfect afternoon escape, unwind at the Spa du Manoir and treat yourself to one of our signature treatments, complete with a dip in the Jacuzzi or the indoor pool.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French
3647Reviews19Q+A100Room tips
Traveler rating
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Most Recent
Lucky525 wrote a review Yesterday
Canberra, Australia9 contributions12 helpful votes
My wife and I booked, directly with the hotel, a package which included room, golf and breakfast. We also added the dine in option for dinner in the hotel's restaurant. The on-line booking form asked whether we had any special requests and we requested a dinner reservation for 6.30pm. When we arrived to check in, after waiting for 10 minutes to be called to the reception counter, our booking could not be found. rather than the staff attempting to find my booking in their system, I had to trawl through my emails to find the booking confirmation. Then we were told we did not have a booking at the restaurant despite the confirmation showing we had paid for the dinner. I advised that I had requested a reservation for 6.30pm, however this was met with disbelief and was told that the best they could do for us was a sitting at either 5.30pm or 8pm! I said that was not good enough and suggested that perhaps someone may have overlooked the special request, however that suggestion was scoffed at with the clear impression being that no such request was made. Eventually, upon our insistence it was agreed that we could eat at 6.30. Maybe, we shouldn't have bothered. It was a very, very ordinary meal, but that is another matter. The next morning we went to play golf at the hotel's golf course. Upon arrival at the pro shop we were told that we did not have a booking for golf either. This is despite the check out clerk at the hotel asking us to enjoy our round of golf. (At least someone knew what we had booked.) So, I had to go through the whole rigmarole again at the pro shop. Trawling through my emails on my phone to prove that we were staying at the hotel and golf had been booked. Very grudgingly, it was conceded we did have a booking and so off we went to play golf. The thing which irritated me most about both encounters was the utter and complete indifference of the staff and lack of any willingness to assist. The clear implication from all of them was that the confusion was entirely our fault. At least the check in staff made some pretense of being polite, in contrast with arrogance of the two in the golf shop who were not in the least interested in helping at all. And, they reckon that this is a 5 star hotel. Never again! Having said all that, the wait staff in the restaurant for dinner and breakfast and the golf course starter were genuinely polite. The hotel itself and our room was ok, but certainly nothing special for the price, and in no way 5 star.
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Date of stay: September 2022
Rooms
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Service
Room Tip: Make sure you arrive with all your booking paperwork.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jasmin G wrote a review Jul 2022
Quebec City, Canada156 contributions70 helpful votes
Hotel's Favorite
We stayed at this hotel for two nights. We had a huge suite facing the St-Lawrence rive. The room encompassed a mini fridge, a nespresso machine, and enough space for a family. We had breakfast and drinks in their bar and restaurant and the experience was also great. The staff was particularly awesome. There are finally tons of activities you can have there. A very great choice for families.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: If you are a family, go for the suite as the room is really huge compared to standard rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Edward T wrote a review Sep 21
Portland, Oregon273 contributions140 helpful votes
+1
Stop by and take a picture but don’t waste your money staying here. The hotel is overpriced and seriously in need of a refresh. I don’t think they have remodeled for several decades. The rooms are underwhelming and the hotel is catering to bus tours and conventions. The public spaces are sad and faded.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael B wrote a review Sep 20
1 contribution
Everything in this hotel was expensive - 12$ for a glass of milk from room service? The staff were overwhelmed due to it being the busiest time of the year when we stayed in July. But that's the hotel's problem, not ours since we were still paying top dollar. Its service was not five star though its prices were. The building however is great, the view stupendous, the outdoor pool lovely. I've been in a lot better and cheaper hotels.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cheryl A wrote a review Sep 19
Buckingham, United Kingdom4 contributions
Having been to the hotel on a previous occasion for a 1 night stay, which we enjoyed, we booked up for a four night stay . Wow were we disappointed! The room facilities were not restocked daily, The kettle leaked overnight on a table & destroyed our paperwork. Unknowingly turned on the kettle am for a nasty spark shock. Other facilities within the room were of a low standard never expected at a Fairmont Hotel. There were only 2 restaurants open. 1 for breakfast & lunch. 1 for dinner. Unfortunately there were to many guests and the restaurant turned guests away. There was nowhere else to eat dinner . We had cheese & biscuits 2 of the 4 nights. Absolutely disgusting. We were advised to use room service when speaking to reception staff, but we didn’t go all that way to a premium hotel to sit & eat on our beds !! Was definitely not worth the money .
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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yvette d wrote a review Sep 18
1 contribution
Amazing. The stay was fanatic great restaurant and delicious food. Our room was on the top floor over looking the St Laurence Sea Way we're a hop skip from the casino, very friendly staff. I would recommend, for travelers to stay anytime at the Fairmont Manor.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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stuart r wrote a review Sep 17
1 contribution
Despite advertising the hotel was dog friendly, it turned out the hotel policy was not that friendly to dogs. As a dog owner, it felt like we were being treated like 2nd class. As for our cute westie, well he could not come with us to the outside terrace, or sit with us outside at the pool, we could not take him to the bar with us even although the bar was in the hotel lobby. There was no where to eat in the hotel with him by our side, except room service, but the hotel room was too small to set up a proper table and chairs, and there was no sofa, and we could not leave him in the room. There was no water for him at reception and definitely no treats. If a little accident happened, there was no clean up station. Staff really didn't have a dog friendly attitude. It was a miserable experience. We could not use any of the hotel facilities, so we checked out early and will not go back, until there is a change of policy and some training for staff on how to be dog friendly.
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Date of stay: September 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Trina N wrote a review Sep 16
1 contribution
+1
Beautiful building and surrounding area. Our room was spotless. The food was well presented and delicious. My only issues were a fully booked restaurant on the first night so we had to go elsewhere. There was an added charge per day to use either the indoor or out door pools which seems a little strange given the cost per night.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pencilcase wrote a review Sep 10
kingston,on212 contributions91 helpful votes
When we booked this trip we were so excited to stay at “the castle”. When we arrived we were somewhat underwhelmed. We were tired from a long day on the water whale watching. We walked the grounds looking for the pool but we’re unable to find it. The gardens in the front of the building overlooking the water are somewhat lacklustre, not much colour. The ones around the casino are lovely. The courtyard area outside the ballrooms have picnic tables for seating and the gardens look unkept. Picnic tables are great for campgrounds but not for so called 5 star hotels. There are no fresh flowers inside the entrance or anywhere in the building that we saw. The plant urns outside the main doors were a bit of a joke. The breakfast each morning is amazing. It’s a huge buffet, with an omelette station. The setting is beautiful, looking out over the water. If you compare the atmosphere of this hotel to other Fairmont hotels it just feels like it’s lacking attention to details. It’s a lovely old building in a beautiful part of the country.
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Date of stay: August 2022
Location
Service
Room Tip: Odd numbered rooms look over the water
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Arturo Díaz wrote a review Sep 8
Mexico City, Mexico1 contribution
There where several issues, when we arrived to our room there was a guy fixing something. Imagine just arriving and a random dude on his knees on your bathroom. He did not spoke english so we could not communicate. He finally left. Then when I purchased my stay over the phone, I was told I would be getting 100 dollars per night, when I inquire the Concierge about how we could use it, he told me we do not have those credits and go to the front desk. We went to the front desk and the lady told us she would have to verify the phone recording before we could make use of the credits. To what I replied, so you are essentially saying we are probably lying about the credits and you don't trust me. She said it was hotel policy and that it would happen next day probably. I said, well, do your thing, but you know you could also just give the credits, and if I am lying just charge me at the end but dont assume I am lying. We tried booking the spa through the concierge, he told us there was no one answering the phone and told us to call later, then we asked about golf, also no one, gave us another phone. We called both, no answer, so we went to the places only to find the golf was semiclosed including the restaurant, you could use it, but no instructors. We went to the spa, asked the lady about the services available and she just referred to the menu, then we said, hey its in french, and even then, could you please explain in more detail what kind of service my wife will get, she just shut us down and said to go to the website... Apparently she had more important things to do and she just stayed at the computer ignoring us basically. We tried to book but they had no time available until after our departure. We would've had more time had the concierge done his job instead of just operating as a human phonebook, on his defense, we saw him several times moving towels and moving garbage cans, so I guess besides concierge, he is also cleaning staff, poor guy, he looked like he is in his 70s. I think he was doing his best but he was just overwhelmed with the extra chores. Because we had a spa booking after our departure we asked if we could get a delayed checkout, we tried explaining the lady but just told us it was 150 extra, we tried again to explain and just rudely said, do you want it or not. At that point we just said thank you, but honestly, I was boiling inside. Drinks take a long time in the restaurant, food and service is not up to the level you are charging, I understand is a hotel and need higher margins but even then... We where planning on staying at the chateu frontenac on new years eve but at this point I dont know if I trust the fairmont brand anymore. We are probably better off looking elsewhere considering the service we got. At the end they gave us the credit when we explained all of this issues, but honestly the experience was subpar. Beautiful building but the people are overworked, clearly understaffed and need more seniority in issue management.
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$206 - $390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le manoir richelieu hotel la malbaie, fairmont hotel la malbaie, fairmont la malbaie, la malbaie fairmont
LOCATION
CanadaQuebecCharlevoixLa Malbaie
NUMBER OF ROOMS
405
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Frequently Asked Questions about Fairmont Le Manoir Richelieu
Which popular attractions are close to Fairmont Le Manoir Richelieu?
Nearby attractions include Casino de Charlevoix (0.05 miles), Jetée de Pointe-au-Pic (0.3 miles), and Indigène (0.3 miles).
What are some of the property amenities at Fairmont Le Manoir Richelieu?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Manoir Richelieu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Le Manoir Richelieu?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Le Manoir Richelieu?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Le Manoir Richelieu?
Conveniently located restaurants include Resto Tandem, Auberge des 3 Canards Restaurant, and Resto-Pub du Quai.
Are there opportunities to exercise at Fairmont Le Manoir Richelieu?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Le Manoir Richelieu?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Manoir Richelieu?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Le Manoir Richelieu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Le Manoir Richelieu?
The staff speaks multiple languages, including English and French.