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Fairmont Le Manoir Richelieu

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181 Rue Richelieu, La Malbaie, Quebec G5A 1X7 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1137)
Room & Suite (484)
Dining (119)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 15 hotels in La Malbaie
Location
Cleanliness
Service
Value
The entire team of Fairmont Le Manoir Richelieu welcomes our guests to experience unique gastronomy, spectacular views and the abundance of activities available in the picturesque region of Charlevoix. Located only an hour and fifteen minute drive from Quebec City, nestled between mountains, forest and the scenic village of La Malbaie, our property, offering 405 rooms and 4 restaurants is the ideal retreat whether you are in need of a peaceful getaway or an active expedition. Our team’s mission is to make you feel at home and we will ensure everything runs smoothly from your arrival to your departure. Winter activities at Fairmont Le Manoir Richelieu include: snowmobile, dog sledding, snowshoeing, cross-country skiing, as well as skiing in one of the nearby ski resorts, Le Massif or Mont Grand-Fonds. During the summer season, countless options are also available to you: whale watching, 27-holes world class golf course, mini golf, tennis, outdoor pools, hiking…to name a few! Since we care about the whole family’s well-being, children are invited to enjoy the exciting activities available within our children’s Beluga Club. The possibilities are endless at Fairmont Le Manoir Richelieu, and our concierge will be delighted to assist you with any request you may have concerning the area activities, such as the Astronomical Observatory of Charlevoix, the Hautes-Gorges-de-la-Riviere-Malbaie national park, the trail of flavors and The Baie-Saint-Paul village. Located next to Fairmont Le Manoir Richelieu is the Casino de Charlevoix, offering guests the opportunity to test their luck and experience the vibrant nightlife that is waiting right outside our doors. For a perfect afternoon escape, unwind at the Spa du Manoir and treat yourself to one of our signature treatments, complete with a dip in the Jacuzzi or the indoor pool.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French
Hotel links
Special Rate:Take your time - Save Up to 20%
3534Reviews18Q+A100Room tips
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DSC2014 wrote a review Jan 10
Toronto, Canada318 contributions108 helpful votes
+1
Knowing that PM Justin Trudeau had selected the Manoir Richelieu for the 2018 G7, I had very high expectations coming into this property which, were it not for the room we were eventually given, would have begun AND ended in utter disappointment. As others have noted, the property is in dire need of an overhaul, which, by the looks of the entire facade facing the Casino, it may be in the process of receiving.  Note - some transparency by Fairmont - possibly on its website? - would go a long way towards guests not being unpleasantly surprised when they arrive at the property and are greeted by scaffolding/tarps/and all sorts of construction gear and machinery. The common areas including lobby, Le Saint Laurent restaurant (the only one open during our mid-December 2021 visit), the lobby bar, the elevators, the subterranean shops, entrance to the property, underground tunnel to the Casino and the outdoor pool area are all rather grim.  Think tired, tired, tired.  It was clear that the hotel tried to dress up those areas for the Holiday season and while admirable, there was only so much those little touches could do to improve a property that needs a top-down refitting. Front desk staff was a serious issue at all times of day or night.  At check-in, mid-stay to inquire about an activity or request logs for the fireplace, at check-out.  It is not clear to me how Fairmont (or its parent, Accor) thinks that lack of staff OR the staff that is available and untrained - including no concierge in the 4 days we were there - promotes a luxury hotel experience?  Well, you can say that about the entire property, actually. Staff at the Saint Laurent restaurant were doing their basic job - nothing more, nothing less, even when my husband pointed out that I was having my birthday dinner the night of our arrival.  Nothing.  Not even a macaroon.  Not sure Macron would have stood for that during his stay!  The food was utterly forgettable and the menu was unchanging ("Holiday Menu" they called it).  TIP: do yourself a HUGE favour and walk the 5 minutes down to the train tracks and treat yourself to a delicious meal at Resto Tandem (restotandem.com).  It is everything that the restaurants housed at the Manoir are not - with hospitality in spades! No housekeeping because of COVID, at least that's the refrain I've heard through all my stays throughout Fairmont properties in Quebec for the past 18 months (including Chateau Frontenac, Chateau Montebello and Mont Tremblant properties). And as far as activities, well, it appears to me that they were relying on the Casino to provide that.  No skating rink although that was supposedly one of my "daily resort fee" activities. The walking trails were beautiful and desolate, which we thoroughly enjoyed.  There was a Christmas Market onsite but it has to be the most depressing Christmas Market I have ever had the misfortune to lay eyes on.  Possibly 7 or 8 vendors?  Offering nothing of interest though I felt bad enough for one of them to buy their local jams as it was clear no one else was going to visit them that evening - my husband and I were the only visitors over a 30 minute period on a Friday night. Finally, the room.  The room originally assigned could have been any one of the ones so many reviewers have complained about.  When I returned to the front desk to complain, the young man actually showed us a floor map and asked us which rooms we'd like to see!!!  Incroyable!  To his credit (aided no doubt by the mandatory lockdown measures Quebec announced would go into effect the next day resulting in lots of cancellations), he showed us one of the premier suites in the property: The Artist Suite on the fifth floor.  A corner room with East and North facing windows, a sitting room, connecting hallway, another living room area, the bedroom, and bathroom with both bathtub and stand-up shower.  The sort of room you can spend the day in because there is so much room but, like the rest of the hotel itself, it is a sad and tired shadow of what it could be.  Oh, and supposedly this is the room they gave Emanuelle Macron during the G7!  Maybe Monsieur Macron likes to paint?! All in all, for CAD 370 per night, we did not regret the visit but that is only because of the Macron room upgrade.  If we'd paid anywhere near what other guests who have negatively rated this property for a room that was a fraction of the size and in far worse condition than the room we had, well, we too would never return here.  Which is unfortunate given that the setting is absolutely stunning.  My recommendation to Fairmont/Accor is: if they are not interested in maintaining this property (or if it's the case that the Province of Quebec does not want to provide the funds for large scale renovation), they should offload it to Marriott, much like they did with The Algonquin Hotel in St. Andrews-by-the-Sea in New Brunswick.
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Date of stay: December 2021
Location
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Room Tip: There are no good rooms unless you are paying for a corner suite.
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2 Helpful votes
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Worldwide Travel wrote a review Jan 5
Bangkok, Thailand3770 contributions717 helpful votes
+1
I stayed at this hotel about 2 years ago and I returned this month. When a hotel has no competition in a relatively interesting destination, even if the rooms, service, and elite benefits are so-so, I am likely to come back nonetheless and this Fairmont is no exception. For my latest stay there were again some hiccups but overall I can continue to recommend it to people who would like to travel to that area. In the past my room upgrades were not very impressive at this hotel as Accor Diamond guest, and this time I booked the Accor STEP rate via a travel agent which includes a room upgrade. That combined with the power of Accor Diamond upgrades and very low occupancy (20%) due to covid closures of the casino and restaurants, I thought I had good odds of receiving a better room than in the past. None of the suites were available (they have so few of them) when I checked in but they upgraded me to a Deluxe room which was not large, but still much better and more spacious than the mediocre room I had last time. With all restaurants ordered to be closed, they offered breakfast as room service only which was actually quite nice for people desiring to have lazy mornings in bed, rather than going to the normally hectic buffet. The choices on the menu were interesting and food quality was excellent. For dinner they offered a normal in-room dining menu and also for the festive season they had a couple of multi-course options at higher cost. Somehow those kinds of special menus are a better fit for eating in a restaurant setting rather than eating in the room without even a dining table so we just stuck to the traditional in-room dining choices. Some facilities were closed due to covid such as the indoor pool, the kids club, and the gym, however outdoor activities were still available such as skating and they also had an inflatable castle for little ones. The outdoor pool was open and it was possible to reserve it ahead of time to avoid sharing it with other guests. Similar to last time, I had issues with the billing. First off they should have known that the Accor STEP rate always includes breakfast, but they took the liberty of adding the cost of breakfast in my base rate in an opaque way (instead of charging the total itemized cost of what we ordered), which I noticed and challenged. Also I was paying with Fairmont gift cards denominated in USD but they got the currency wrong and had to be fixed after I checked out. All in all, everything ended up square but it required some back and forth. Overall we had an enjoyable stay and we will continue to return in the future because Fairmont remains the best option in the area.
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Date of stay: January 2022
Cleanliness
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1 Helpful vote
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Maria wrote a review Jan 4
1 contribution1 helpful vote
Paid a fortune for a 3 night stay for mediocre facilities. Arrived to a construction site (I wish the website or the Fairmont agent would have said that there is construction). Our initial room was awful – tiny, stinky, shower door had soap scum and the night stand furniture was delaminated. Needless to say we asked to be moved to another room. The common elements are very dated and show neglect. Elevators and floor are not maintained –scuffed up and dirty. We received notification from the hotel the week leading up to our stay about things to do (ie skating etc.) so we brought skates but the skating rink was not opened. The buffet restaurant is nothing better than cafeteria food. The only other restaurant that was open served the same dinner menu for the duration of our stay and there was no a la cart menu at all (your two choices were beef shank or risotto –every day). Not worth the money or the 10h drive we had to take.
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Date of stay: December 2021
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Jesse wrote a review Dec 2021
Gatineau, Canada11 contributions
We stayed with two kids. The facilities in the hotel are great. The kids loved the spa and the skating outdoors. The rooms are outdated and in need of renovation, but we didn't need to spend as much time in the room given the activities. Service was decent. We asked for more lotion as we used up the small bottle after four people going to the pool, but oddly they did not give us a generic lotion instead of the Le Labo lotion. Not really a big issue, but it was the first time they did this at a Fairmont. Overall a nice hotel and will probably be back.
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Date of stay: January 2021
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pierrejamesg wrote a review Dec 2021
Quebec4 contributions7 helpful votes
Great service, by Antoine, Brandon and the team. The team accommodated my guests and a unique table by the fire. Brandon Lauzon (mixologist) prepared made-to-order custom cocktails, delicious ! Thank you !
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Date of stay: December 2021Trip type: Traveled as a couple
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PRICE RANGE
$178 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le manoir richelieu hotel la malbaie, fairmont hotel la malbaie, fairmont la malbaie, la malbaie fairmont
LOCATION
CanadaQuebecCharlevoixLa Malbaie
NUMBER OF ROOMS
405
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Frequently Asked Questions about Fairmont Le Manoir Richelieu
Which popular attractions are close to Fairmont Le Manoir Richelieu?
Nearby attractions include Casino de Charlevoix (0.05 miles), Jetée de Pointe-au-Pic (0.3 miles), and Indigène (0.3 miles).
What are some of the property amenities at Fairmont Le Manoir Richelieu?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Manoir Richelieu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Le Manoir Richelieu?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Le Manoir Richelieu?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Le Manoir Richelieu?
Conveniently located restaurants include Resto Tandem, Auberge des 3 Canards Restaurant, and Le Charlevoix.
Are there opportunities to exercise at Fairmont Le Manoir Richelieu?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Le Manoir Richelieu?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Manoir Richelieu?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Le Manoir Richelieu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Le Manoir Richelieu?
The staff speaks multiple languages, including English and French.