We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
200 Bass Pro Mills Dr, Vaughan, Ontario L4K 0B9 Canada
E-mail hotel
Lowest prices for your stay
Lock in the lowest price from these sites
Booking.com
$131
View deal
Expedia.com$132
Tripadvisor$132
Travelocity
Hotels.com$132
Novotel$131
ZenHotels.com$145
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (97)
Room & Suite (53)
Videos (4)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Toronto Vaughan Centre
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 15 hotels in Vaughan
Location
4.4
Cleanliness
4.5
Service
4.3
Value
4.1
The hotel is located in one of Canada’s fastest growing cities;“The City of Vaughan, the City above Toronto”. In the heart of a growing corporate centre, it is a perfect location for business. The proximity of attractions like Canada’s Wonderland and Vaughan Mills Mall will appease the family shopper, history buff and thrill seeker. The Novotel is the ideal hotel for your leisure or business experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Russian, Spanish, Arabic and 11 more
612Reviews10Q+A67Room tips
Traveler rating
  • 275
  • 232
  • 52
  • 21
  • 32
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Iven s wrote a review Aug 2022
2 contributions
I was used booking.com to book this hotel at 2AM due to airline delay, and mistake to type in 3PM instead of 3AM, so I call this hotel and notifying about my mistake, I end up need to pay in full price for cancellation fee $280 US for fat finger even I got confirmation for cancellation from booking.com. I will never using booking.com as well as stay in Novotel Hotel in Canada.
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Aug 12, 2022
Dear Iven s, Thank you very much for taking the time to review our hotel. We at the hotel have no control over the charges as the booking was made through booking.com. The Front desk team cannot do anything at that point. For future reference, please book via accor.com or novotelvaughan.ca so have the ability to be more flexible. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S R wrote a review Aug 2021
4 contributions1 helpful vote
Hotel's Favorite
This was the turn around part of my trip ... I was new to a big city, came for a family vacation and was having a horrible time navigating around and such a terrible time finding help... as soon as I arrived at the hotel my kids and I were greeted promptly and friendly. The front desk made me feel welcome and went over and beyond trying to help me sort out other details of my trip; car rental for example. I was beyond grateful and very satisfied with the customer service. The hotel was clean, inviting, the complimentary breakfast was delicious, filling and great presentation. Overall, a very good experience and will definitely recommend the hotel and be a returning customer.
Read more
Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Aug 27, 2021
Dear N7669UKsr, Thank you for the wonderful review of the Novotel Vaughan. We are delighted to learn that the front desk went above and beyond to make sure your stay was wonderful. We are glad that you enjoyed both the look and the taste of the breakfast. We revamped our menu in late July and are always looking for feedback. We look forward to accommodating you again in the future. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beyond_YXU wrote a review Jul 2022
London, Canada10466 contributions2158 helpful votes
+1
We needed a room for the night before an early morning flight and chose the Novotel in Vaughan because we wanted to do some shopping at Vaughan Mills, and our on-site go-to choices were priced exorbitantly high this time. We were pleasantly surprised to find a hotel that is a cut above any YYZ hotel at which we've stayed. The room was modern and well appointed, and since we chose the Executive Room, it even came with bathrobes and slippers. After shopping at Vaughan Mills until closing, we returned to the hotel and ordered a delicious takeout room service dinner from the hotel's restaurant. We slept well, checked out early, and made the 15 minute drive to the airport. While it may seem farther out than the other airport hotel options, we would definitely consider staying here again due to the comfortable room, unexpected amenities, proximity to Vaughan Mills, and free overnight parking.
Read more
Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Samuel T wrote a review Jul 2022
1 contribution
We always love our stay at the Novotel. Special thanks to Yasser at the front desk for sorting out a room issue and upgraded us to the executive floor. He was friendly and exceptionally helpful. It is a modern hotel we love the food, the service I recommend this hotel and will definitely be back.
Read more
Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jul 20, 2022
Dear H6833WEsa Thank you so much for the recommendation. We are glad that you recognized Yasser at the front desk. He is a valuable member of our team. We look forward to welcoming you to Novotel Vaughan soon. Sincerely, Gabriel Dayaon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joanne1818 wrote a review Jul 2022
San Francisco, California5 contributions6 helpful votes
This hotel is a joke. We booked 3 rooms for a family wedding , and one of the room was supposed to be for 3 nights and the other 2 were for 2 nights. On the 3rd day, we received a call asking us why our luggage were still in the room that we booked the additional night for. We rush back and spent more than hour explaining the situation. We even showed them our room reservation. They told us we checked out of all our rooms and we need to pay about $60 more of our initial rates if we want to stay ab additional night. We asked about not wanting the room and check out since at this point I was too pissed off to even want to stay there but they said since we have our luggage in our room , we need to pay $60 to recover the luggage. We explained to them that we never checked out of the room , and we were at lunch so we couldn't have check out of the room. After careful looking at the hotel bill, I noticed one of the room number was incorrect. So what happened was when we check in, one of the room wasn't ready, so when we came back to pick up the 3rd room, they give us someone else room and they give our room to someone else. The person have a name similar to me, so they didn't check ID and gave our room which was for 3 nights to them and when we came to get our 3rd room we gotten his room which was paid from 2 nights. This is also a security issue, anyone could easily gotten access to our room since they don't thoroughly check id. Even after they realized this, they wanted us to pay $30 more even though it was their mistake. The Manager Ali? told us it's only $30, what does $30 mean to you?? They messed up and still want us to pay additional for their mistakes. I guess he eventually he gave in and give us our room at our rate. This ruin our whole day in Toronto.
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jul 13, 2022
Dear Joanne1818 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We had an internal meeting with the Front Office staff to ensure that we are following standards to ensure guest safety and satisfaction. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please give us a call at 905-660-0212 and ask to be transferred to the General Manager. We will ensure you are heard and taken care of. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sally A wrote a review Jul 2022
1 contribution
Service sucks at front desk. Asked to speak to a manager, a gentleman by name Yaser approached seems did not know what was he doing not professional at all, rude way talking to us and even to his colleagues, extremely bad service I have never experienced this service in my life. The next day on my way checking out asked to speak to a higher manager or to a general manager a nice professional lady went at the back office calling her manager, I knew she was talking to someone,, I was told he will come out shortly,, but all I could hear was a loud laugh, waited almost 10 minutes for a general manager to come out, all I could hear is loud voice with very loud laugh, I left as I didn’t have my whole day to wait for a general manager to finish his jokes and come out. Not professional at all, extremely disappointed. I will for sure share this experience with my colleagues and with my company. Never again this hotel with sucks general manager and his service at front desk.
Read more
Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jul 13, 2022
Dear sallyaA9802UM Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We do care about about our guest feedback and have addressed the issues within our team. Please give us a call at 905-660-0212 and ask to be transferred to the General Manager. We will ensure you are heard and taken care of. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Samantha A wrote a review Jul 2022
2 contributions
Terrible service at the front desk, asked to see a manager, was told he is not available,, room super dirty, rude front desk staff. Terrible management and Very bad experience. Never staying again and will never recommend.
Read more
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jul 6, 2022
Dear ericaG3779FE Thank you for taking a moment to share your feedback. I would like to apologize for the experience you had during your stay. We strive to provide exceptional service for all our guests and are known for the high standards and cleanliness. We are aware of the issues and have since taken action to address the matter and avoid future occurrences and inconvenience to our guests, and most importantly remain as a hotel of high standards in the eyes of the public. We are hopeful that you will give other chance to serve you better next time. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex Ben wrote a review Jun 2022
3 contributions3 helpful votes
waited almost half an hour to speak to a manager while my room was not ready, he was busy at the restaurant laughing in a very load voice leaving his guests waiting. the frond desk agent went twice calling him.
Read more
Date of stay: May 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Do not book a room at this hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jun 10, 2022
Dear Abenjamin12 Thank you for taking a moment to share your feedback. We would like to sincerely apologize for the negative experience at our hotel. We strive to provide exceptional service for all our guests and are known for the high standards and cleanliness. We are aware of the issue and have since taken action to address the matter and avoid future occurrences and inconvenience to our guests, and most importantly remain as a hotel of high standards in the eyes of the public. Please give us a call at 905-695-1730. We will ensure you are heard and taken care of.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric A wrote a review Jun 2022
2 contributions
This hotel is very cheap. they do not clean your room everyday. They say its because of covid-19 but thats such a lie. Only hotel i stayed at with that excuse. nobody seems happy, all the cleaning staff looks like they are miserable. they look like their treated poorly. cheap people charging 250 dollars per night and not clean your room everyday. Towels are ripped.... The front counter tell you to ask for amenities but it takes like 1 hour for it to arrive and you have to call multiple times. poorly run penny pinching. Embarassing.
Read more
Date of stay: April 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: don't expect much. just good location no daily cleaning
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jun 7, 2022
Dear ericaG3779FE Thank you for taking a moment to share your feedback. I would like to apologize for the experience you had during your stay. We strive to provide exceptional service for all our guests and are known for the high standards and cleanliness. We are aware of the issues and have since taken action to address the matter and avoid future occurrences and inconvenience to our guests, and most importantly remain as a hotel of high standards in the eyes of the public. We are hopeful that you will give other chance to serve you better next time. Sincerely, Gabriel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steph wrote a review May 2022
Toronto, Canada75 contributions47 helpful votes
Stayed here while our house was being renovated on for a couple of days. The hotel was well kept, had friendly staff, and were doing their best with the pandemic. The rooms were modern, with comfy beds, and had all standard amenities. Very convenient location being close to Vaughan Mills.
Read more
Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded May 31, 2022
Dear R5870WHstephanied, Thank you for taking the time and rating the Hotel. Happy to see that your overall experience was a positive one. We're glad that the you found our staff friendly. Looking forward to your next visit with us. Kindest regards, Gabriel Dayaon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$132 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel toronto vaughan centre hotel vaughan
LOCATION
CanadaOntarioVaughan
NUMBER OF ROOMS
149
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Novotel Toronto Vaughan Centre
Which popular attractions are close to Novotel Toronto Vaughan Centre?
Nearby attractions include Vaughan Mills (0.4 miles), LEGOLAND Discovery Center Toronto (0.3 miles), and Jungle Land Corp. (0.09 miles).
What are some of the property amenities at Novotel Toronto Vaughan Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Toronto Vaughan Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Toronto Vaughan Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Toronto Vaughan Centre?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Toronto Vaughan Centre?
Conveniently located restaurants include The Keg Steakhouse + Bar - Vaughan Mills, Marcellos Pizzeria Vaughan Mills, and Grazie Ristorante.
Are there opportunities to exercise at Novotel Toronto Vaughan Centre?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Novotel Toronto Vaughan Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Toronto Vaughan Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Toronto Vaughan Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Toronto Vaughan Centre?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Chinese, Hindi, and Japanese.