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Cheaper
Average
Higher
About
4.0
#6 of 16 hotels in Vaughan
Location
4.4
Cleanliness
4.5
Service
4.3
Value
4.1
Asian-owned
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The hotel is located in one of Canada’s fastest growing cities;“The City of Vaughan, the City above Toronto”. In the heart of a growing corporate centre, it is a perfect location for business. The proximity of attractions like Canada’s Wonderland and Vaughan Mills Mall will appease the family shopper, history buff and thrill seeker. The Novotel is the ideal hotel for your leisure or business experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The BEST HOTEL IN MY AREA. Ive tried Aloft n others but none can COMPARE to this. Customer service/rooms/location and much more… is everything one is paying for. Although, here the wonderful customer service is a complete bonus:) i love it more every time I go. Even just for a break from reality/pain and chaos in life.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Feb 8, 2023
Dear Maliha_Mirza Thank you for taking the time to write this comment about your experience at Novotel Vaughan. I am delighted to learn that you have enjoyed your stay with us. We are happy that our customer service really made a difference. Looking forward to welcoming you back. Sincerely, Gabriel
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We needed a room for the night before an early morning flight and chose the Novotel in Vaughan because we wanted to do some shopping at Vaughan Mills, and our on-site go-to choices were priced exorbitantly high this time.
We were pleasantly surprised to find a hotel that is a cut above any YYZ hotel at which we've stayed. The room was modern and well appointed, and since we chose the Executive Room, it even came with bathrobes and slippers.
After shopping at Vaughan Mills until closing, we returned to the hotel and ordered a delicious takeout room service dinner from the hotel's restaurant. We slept well, checked out early, and made the 15 minute drive to the airport.
While it may seem farther out than the other airport hotel options, we would definitely consider staying here again due to the comfortable room, unexpected amenities, proximity to Vaughan Mills, and free overnight parking.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Novotel Vaughan from July 5-7, 2023. I've got no complaints. We stayed in a 1 bedroom king bed suite with the breakfast included option. The king bed in the bedroom was comfortable and the kids slept well on the sofa pull out bed in the main room. We met some unpleasant people in the pool, but that's not the hotels fault. The elevator was slow, but that's fine. The included breakfast options are limited unless you want to pay more to order from the full breakfast menu; I guess you need to draw the line somewhere. But as I said, no real major complaints. No highway noise or noise in the hallway. Close to Vaughan Mills mall where we ate once at the Pickel Barrell. We also visited LegoLand in the mall as well. This hotel is a close drive to Wonderland and Dave & Busters (we went to both). We would stay here again.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Sep 14, 2023
Dear ChampagneCasson, Thank you for reviewing our hotel. We are happy to hear that your overall experience was a positive one. We are currently undergoing a change in the menu offerings. It will be ready by the end of the year and you will love the modern food selections. We look forward to welcoming you back to Novotel Toronto Vaughan Centre soon! In hospitality, Gabriel
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We were charged $450 for a $255 room. Taking advantage of your customers is never a good thing on a first visit. Don’t stay here our room was considered an executive room. The bed skirt was torn looked raggedy old, the doors leading to the bathroom were all chipped and broken unable to lock, the bathroom had a huge tear in the wall paper. If you’ve going to provide a Nespresso machine having large paper cups to use might not be the most enjoyable coffee . If your organization feels compelled to charge over $300 for a room you should be able to have an updated modern room. Front staff were cordial but not able to discuss our concerns as no manager was present all weekend. Don’t stay here.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Make sure you compare pricing on other days before agreeing to accept the cost of the room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Apr 19, 2023
Good afternoon, Thank you very much for taking the time to share your feedback with us our goal is to provide our guests with a comfortable and enjoyable stay in all areas of the hotel and I am very sorry we were not able to provide you with this. Please note that I have shared your comments with our housekeeping and maintenance managers so the necessary improvements can be made. We hope we get the opportunity to welcome you back to regain your trust in our hotel. Sincerely, Gabriel
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This hotel is a joke. We booked 3 rooms for a family wedding , and one of the room was supposed to be for 3 nights and the other 2 were for 2 nights. On the 3rd day, we received a call asking us why our luggage were still in the room that we booked the additional night for. We rush back and spent more than hour explaining the situation. We even showed them our room reservation. They told us we checked out of all our rooms and we need to pay about $60 more of our initial rates if we want to stay ab additional night. We asked about not wanting the room and check out since at this point I was too pissed off to even want to stay there but they said since we have our luggage in our room , we need to pay $60 to recover the luggage. We explained to them that we never checked out of the room , and we were at lunch so we couldn't have check out of the room. After careful looking at the hotel bill, I noticed one of the room number was incorrect. So what happened was when we check in, one of the room wasn't ready, so when we came back to pick up the 3rd room, they give us someone else room and they give our room to someone else. The person have a name similar to me, so they didn't check ID and gave our room which was for 3 nights to them and when we came to get our 3rd room we gotten his room which was paid from 2 nights. This is also a security issue, anyone could easily gotten access to our room since they don't thoroughly check id. Even after they realized this, they wanted us to pay $30 more even though it was their mistake. The Manager Ali? told us it's only $30, what does $30 mean to you?? They messed up and still want us to pay additional for their mistakes. I guess he eventually he gave in and give us our room at our rate. This ruin our whole day in Toronto.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jul 13, 2022
Dear Joanne1818 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We had an internal meeting with the Front Office staff to ensure that we are following standards to ensure guest safety and satisfaction. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please give us a call at 905-660-0212 and ask to be transferred to the General Manager. We will ensure you are heard and taken care of. Sincerely, Gabriel
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This little gem is amazing. Well priced, accepts pets at no charge and fantastic food. One of the best steaks we have ever had served in a restaurant. Only suggestion would be to remove the carpets in the rooms....especially with pets. We will only stay here from now on when in the area.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Sep 25, 2020
Dear stefwags Thank you for staying with us. I am glad to see that you enjoyed our rooms as well as the Trio Restaurant. Our culinary team takes great pride in the food that comes from their kitchen. We have shared this feedback with them to show them the result of their work. Pets are always welcome here in Novotel Vaughan. When your travels bring you back to Vaughan, we very much look forward to welcoming you back to stay with us again. Sincerely, Gabriel
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This hotel is very cheap. they do not clean your room everyday. They say its because of covid-19 but thats such a lie. Only hotel i stayed at with that excuse. nobody seems happy, all the cleaning staff looks like they are miserable. they look like their treated poorly. cheap people charging 250 dollars per night and not clean your room everyday. Towels are ripped.... The front counter tell you to ask for amenities but it takes like 1 hour for it to arrive and you have to call multiple times. poorly run penny pinching. Embarassing.
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Date of stay: April 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip:don't expect much. just good location no daily cleaning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Jun 7, 2022
Dear ericaG3779FE Thank you for taking a moment to share your feedback. I would like to apologize for the experience you had during your stay. We strive to provide exceptional service for all our guests and are known for the high standards and cleanliness. We are aware of the issues and have since taken action to address the matter and avoid future occurrences and inconvenience to our guests, and most importantly remain as a hotel of high standards in the eyes of the public. We are hopeful that you will give other chance to serve you better next time. Sincerely, Gabriel
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A group o booking was offered for a wedding I was attending. The Hotel was aware that the wedding was taking place at 4:00 and when we arrived we were told that the Check-in was not before. 3:00, we did get it at 2:30 but after driving for 5hrs and having to get ready (shower and dress) and hoping to get to rest a bit we were rush to get to the ceremony . I was not impressed that the hotel would offer a group booking if they could not accommodate. If the hotel would stop cutting down on services and start thinking about the customer the rooms would have been ready. I booked 2 rooms asking for connecting room and they did not provide it. SOrry this hotel should learn what customer service is.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Dec 2, 2023
Dear theberr Thank you for sharing your feedback with us. I am sorry to hear that you were not able to get your room earlier. We do try our best to get the room cleaned so that the room would be available for guests as early as possible. We were able to provide you with a check-in time 30 minutes earlier than the guarantee. I would like to assure you that your feedback was taken seriously and we do try our best to accommodate our guest's requests. I am hoping your next stay with us will be much more relaxing and enjoyable. Sincerely Gabriel
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We stayed 1 night during the pandemic and enjoyed great service, a quiet room, plus excellent dinner and breakfast. Very comfortable bed and little noise from inside or outside the hotel. The hotel has great access to the highway nearby.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Nov 5, 2021
Dear K2991TTnickll Thank you for taking your time to share your feedback with us. I am delighted to hear that you had a nice quiet room with great service. We have an excellent maintenance team that ensures that the building is in great shape at all times. We hope to see you again. Sincerely, Gabriel
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I was used booking.com to book this hotel at 2AM due to airline delay, and mistake to type in 3PM instead of 3AM, so I call this hotel and notifying about my mistake, I end up need to pay in full price for cancellation fee $280 US for fat finger even I got confirmation for cancellation from booking.com. I will never using booking.com as well as stay in Novotel Hotel in Canada.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre
Responded Aug 12, 2022
Dear Iven s, Thank you very much for taking the time to review our hotel. We at the hotel have no control over the charges as the booking was made through booking.com. The Front desk team cannot do anything at that point. For future reference, please book via accor.com or novotelvaughan.ca so have the ability to be more flexible. Sincerely, Gabriel
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There are more places to choose from in the Vaughan area.
PRICE RANGE
$140 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel toronto vaughan centre hotel vaughan
LOCATION
CanadaOntarioVaughan
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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