Checked us in to an already occupied room. Seemed flustered when requested a move. Room was not what we were promised. Sheets were dirty and hvac kept us up all night - so loud when turns on and off.!
It was a place to stay overnight after a wedding. We were able to check in early - which really helped - and the bedroom suite had a handy kitchenette. For those who like to walk... the very nearby Island Lake Conservation Area has year round boardwalks to walk on. Fabulous walking!
My room was comfortable, clean and quiet. Loved the kitchenette set up. Will definitely stay here again. My room was not ready at check-in because guests were late in leaving and the hotel was fully booked the night before. It would have been appreciated of a phone call or email. Fortunately, I was able to pivot and accomplish a few things prior to checking in a few hours later.
The Orangeville Best Western is a well-cared for facility that does it's best to keep its clients happy. The rooms are clean and bright with housekeeping scheduled on request. The pool and exercise room are available throughout the day and evening. A friendly staff is available for questions and assistance as needed.
Staff are amazing!! Internet and breakfast are great.. nice and quiet. Anything you need or may have forgotten they will go out of thier way to help you. Simple things or more. Always a smile and have a good day...
We enjoyed our stay though a short one, we found it very convenient as they had a Boston Pizza in the same parking lot which was open late. The location was great, easy check in and out, great customer service.
Beautiful holiday Christmas decor in the common areas. -Warm and Comfortable rooms with adjustable eletric heater fireplace. -Friendly staff who are helpful in getting you the best rate for your stay. -Breakfast was perfect 💯, quality and selection was perfect.
Breakfast included until 10am-food ran out by the time we arrived at 9:30am. One spoonful of scrambled eggs that was left had something black in them (inedible), remaining 9 tater tots were cold and hard, waffle ‘mix’ came out of the dispenser as a liquid sludge. NOT impressed!! I complained and received a freshly made waffle with some hash browns as a ‘sorry for the inconvenience’. Curtains on our window were falling down on the right side. Found a black hair in the bathroom (we’re both grey!!)
Television was not working,problem could not be rectified at 2:30 am-understandable.Ice maker on my floor out of order-had to use elevator to go up a floor to get ice-again not a huge problem.Lighting in the kitchenette was not working-minor annoyance.Was put off at breakfast when I saw something grey in my sister's eggs,I was afraid to eat anything that had been prepared in the kitchen. Overall,this is a very nice hotel and is kept very clean,however I expect far better than I experienced for the price that I was told.Please note that I did receive a small discount due to the television being out of order.
Leaky faucets dripping all the time wallpaper peeling in one room. Hot tub not working. Whirlpool tub not working in other room. Lots of road noise in rooms. On a positive side breakfast was good and staff was friendly.
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