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Teddy's Residential Suites New Town

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951 Eagle Dr, New Town, ND 58763-4119
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Traveler (14)
Room & Suite (2)

About

#2 of 4 hotels in New Town
Location
Cleanliness
Service
Value
The suites and staff at Teddy's Residential Suites New Town, North Dakota are extraordinary! Each of our residential-style suites features a full-size, fully-equipped kitchen, large work desk, complimentary high-speed internet access, and plenty of space to relax! Take advantage of your kitchen and prepare your meal just as you like them or kick back and watch a movie on your 53" HD Television.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Restaurant
Spa
Convenience store
Non-smoking hotel
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Room features
Air conditioning
Desk
Fireplace
Seating area
Coffee / tea maker
Kitchenette
iPod docking station
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
41Reviews0Q+A8Room tips
Traveler rating
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  • 4
  • 8
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Popular mentions
A late check out fee is usually, $0. Mine $175! For a late check out. Housekeeping was rude. Management was rude. GM's are none existing on weekends which is funny being that it should be expected time for customers to utilize their hotel services!
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Definitely the nicest hotel in New Town. Pretty newly built so not sure why the water pressure in the shower was so low... Everything else was nice as usual. Really like the convenience of the market next door. Not a whole lot of choices for eating, but can always cook up a steak in your room or go downstairs and bbq by the pool.
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+1
My stay here at Teddy’s has been quite the disappointment. My biggest complaint would be Housekeeping...or the lack there of. They don’t clean, they act like if they do “come in your room” they’ve done you a big service. Which is probably true. If you put your “do not disturb” sign out...that is a challenge to them. That means “come on in!!” If you don’t put it out. Well they don’t come in. There’s no logic to their service at all. I’ve have maintenance up 4 times to fix my garbage disposals/sink that dumps in my dishwasher then if I run the dishwasher it backs up into my sink. The water from the sink drains to the dishwasher and just sits there and stinks. There’s no winning the battle here. I feel bad for the employees that actually do have good attitudes and care about customer service because the owners/managers don’t give a crap. Rudy and T are the only management that seems to care and try to get things fixed. They are only as good as the owners allow them to be. The laundry room, well..it reeks of oil workers and the machines, when they work, well you best hope your clothes come out smelling clean cause mine came out smelling like gasoline.
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Response from VPofSalesNLH, VP of Sales at Teddy's Residential Suites New Town
Responded May 6, 2019
Thank you for sharing about your experience at our hotel. We are very sorry that the housekeeping service was disappointing and that maintenance issues occurred during your stay. This information is very important and will be shared with our entire team. We value your feedback. Thank you very much for your kind remarks about Rudy and T. It is great to hear about how much they cared and tried to take care of situation. Please know that our managers and owners care deeply about each and every one of our guests. We are sorry that did not shine through during your stay. We have made the repairs and retrained our staff. Again, thank you for your review.
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This could be a nice hotel if they just took care of it. It's like they don't care about repeat business. Very rude and don't listen at all. Haven't had my room touched in 2 weeks. Not even for linen and toilet paper refill. Would definitely not recommend staying here way over priced for what you get. If you work nights , good luck, the only time room service wants to come clean is between 12pm and 2pm while you sleeping. Very disappointing
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Response from VPofSalesNLH, VP of Sales at Teddy's Residential Suites New Town
Responded Apr 23, 2019
We appreciate you taking time to provide feedback about your stay. We apologize about your experience. Your comments are instrumental to our success. We are working with our entire housekeeping team to ensure our guests know and see how much we value and care about them. We agree that every detail is important. Thank you again for providing this information.
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First things first. There's so many issues with this place. My first complaint is that the oil workers loading and unloading right in front on the entry way to the hotel is uninviting to this hotel. Once you walk inside there's at least 20 or so dirty oil workers sitting all over the furniture. Not welcoming at all. Next thing is that the food and drinks are WAY overpriced for what the food actually is. It's not gourmet food by no means for what they are asking for each meal. The service is a hit or miss. Sometimes you can wait up to 20 minutes at the bar with no one else in there to be asked if you'd like something. The Kitchen isn't equipped for finer dining. Third thing is that the parking lot is crowded by work trucks that never move or only move once every 2 weeks which leaves no parking for the people that come in and out everyday. Fourth thing is the laundry room. The oil workers have completely destroyed the washers by being allowed to wash their oil/chemical soaked clothes in them. Also There has been people allowed to wash their clothes that aren't staying at the hotel. Fifth thing is the dirtiness of the common areas. The stairwells and hallways are disgusting. They haven't been cleaned in months. One of the manager's named Rudolph is a very helpful and courteous towards guest.
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Response from VPofSalesNLH, VP of Sales at Teddy's Residential Suites New Town
Responded Apr 23, 2019
Thank you for sharing details about your visit to our hotel. Reviews help us learn about very important details from a guest's point of view. We truly care about what our guests experience while staying at our hotel. We sincerely apologize. We are working with our entire team on a daily basis to address all areas. Thank you for your kind remarks about Rudy. We are happy to hear that he was very helpful and courteous. We appreciate your feedback.
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PRICE RANGE
$117 - $170 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth DakotaNew Town
NUMBER OF ROOMS
101
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Frequently Asked Questions about Teddy's Residential Suites New Town
Which popular attractions are close to Teddy's Residential Suites New Town?
Nearby attractions include Four Bears Bridge (0.9 miles), The Blue Buttes Native Gift Shop (4.8 miles), and 4 Bears Casino (4.8 miles).
What are some of the property amenities at Teddy's Residential Suites New Town?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Teddy's Residential Suites New Town?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Teddy's Residential Suites New Town?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Teddy's Residential Suites New Town?
Yes, free parking is available to guests.
What are some restaurants close to Teddy's Residential Suites New Town?
Conveniently located restaurants include Better B Cafe, Harry the Greek, and TDH Fast Foods.
Are there opportunities to exercise at Teddy's Residential Suites New Town?
Yes, guests have access to a fitness center during their stay.
Are pets allowed at Teddy's Residential Suites New Town?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Teddy's Residential Suites New Town?
The staff speaks multiple languages, including English and Spanish.
Is Teddy's Residential Suites New Town accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.