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Haida House at Tllaal

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2087 Beitush Road, Tlell, British Columbia V0T 1Y0 Canada
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Update from hotel: This property is temporarily closed until 04/29/2021.
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Traveler (103)
Dining (31)
Pool & Beach (11)

About

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Travelers' Choice
Conveniently located in the village of Tlell, this cozy lodge and new for 2020 ocean front cabins are the ideal base from which to enjoy the many outdoor pursuits and cultural experiences the Island has to offer. Self Guided and all-inclusive packages available.
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Property amenities
Free parking
Free internet
Wifi
Free breakfast
Bar / lounge
Restaurant
Non-smoking hotel
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Non-smoking rooms
143Reviews7Q+A36Room tips
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Phyllis B wrote a review Sep 2019
Toronto, Canada214 contributions48 helpful votes
Loved staying here. Indigenous owned and operated, wonderful Indigenous art and decor everywhere. Expresses the rich culture of Haida Gwaii so wonderfully, really added to the experience of being there. Breakfasts & dinners were excellent.
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Date of stay: September 2019Trip type: Traveled as a couple
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Response from samantharullin, Public Relations Manager at Haida House at Tllaal
Responded Sep 16, 2019
Phyllis B, thank you for taking the time to write a review about your stay at the Haida House at Tllaal. We are so pleased to hear you enjoyed your stay with us. We hope to welcome you back to Haida Gwaii one day soon. Haawa/Thank you, Haida House Staff and Management
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Allymac123 wrote a review Sep 2019
41 contributions3 helpful votes
We dined here twice for dinner. The food was outstanding. It was delicious and excellent value. The best meals we had on Haida Gwaii. The restaurant is very nice and the staff were excellent. I highly recommend. You can't miss out on this DELICIOUS food. What a great dining experience.
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Date of stay: September 2019
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Response from samantharullin, Public Relations Manager at Haida House at Tllaal
Responded Sep 9, 2019
We appreciate the lovely review Allymac123! We are pleased to hear that you would so highly recommend the Haida House at Tllaal Dining Room and that each dinner was outstanding. We hope to welcome you back one day soon. Haawa/Thank you, Haida House Staff and Management
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988ontheroad wrote a review Sep 2019
Palm Desert, California49 contributions31 helpful votes
Just do it! Where to start... lovely, generous people, warm welcome, terrific service and comprehensive and stimulating guides - Aiy Aiy and Fred leading thoughtful cultural and ecological excursions. So much more rewarding and moving than trying trying to explore on your own. The hotel is in a great location with wonderful beach access, excellent food and the room was comfortable and clean. Yes the bathroom is small but really - get a grip - you're there to explore this astounding culture and wilderness. The food was terrific and the staff went out of their way to make me gluten-free breakfasts in the dining room and "to go". Dinner was lovely every night with lots of choices - we ate like kings. Everything was well planned and coordinated. The float plane/zodiac trip to S'gaang Gwai was one of those once-in-a-lifetime moments, Just do it! You won't regret it.
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Date of stay: August 2019
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Response from samantharullin, Public Relations Manager at Haida House at Tllaal
Responded Sep 3, 2019
Reviews like yours certainly make our day 988ontheroad! We are so pleased to hear how much you enjoyed your adventures on Haida Gwaii from the generous staff to the lovely meals. We hope to welcome you back one day soon. Haawa/Thank you, Haida House Staff and Management
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Arlene T wrote a review Aug 2019
Paris, France7 contributions4 helpful votes
I travelled to Haida Gwaii on an all inclusive cultural tour with a family member, on the occasion of a very special birthday. We were paying $1000 per day/per person for this tour. Let me say that again...it was one thousand Canadian dollars, per person, per day. The first half of the tour was at a beautiful eco lodge accessible only by helicopter. It was incredible and the food was fabulous! The second leg of the trip was at Haida House at Tllaal, which is owned by the same company. It was a completely different experience. We booked a year in advance, and months before we arrived we were emailed and asked of any special dietary needs. We replied and were very specific. Upon our arrival, we were glibly told they didn't really know what "Keto" was, and also informed we would not be seated for dinner until 7:30pm, though we had been up and traveling with this tour company since 4:30 am. We had been up travelling since 4:30 am as part of this tour. We were told we first had to attend a welcome orientation at 5:50 (an hour after our arrival), and the frazzled manager left us sitting an extra hour because she was late. There were no snacks provided. She then tried to hurry is through, and neglected to tell us of a cultural dinner scheduled the next night, that was simply listed as "dinner at Keenawii". When we were finally seated for dinner, we were placed at a dark table in the back by the kitchen. I mentioned to our server we were guests, and had booked a year in advance, and could we please have a table with a view, and she said "No". We had to ask another server and she did move us to a table by the fireplace, but we felt like we were totally inconveniencing everyone. Our dinner took well over an hour to arrive, and had items on my plate that I had clearly indicated I could not eat, both in writing to tour company, and to the server. The next day we had a tour and breakfast was to go. I was handed a paper bag with three boiled eggs and two overcooked slices of bacon. No berries. No mayo. No butter, salt or pepper or utensils. The manager was very confused as to who to give which meals to. That was my premium breakfast. The provided picnic lunch for later was a cup of spinach leaves and a boiled, dry, cold chicken breast, which was to be all that was available for the next 10 hours. It was awful. The dinner at Keenawii, we discovered (through other guests), was at a house of a local elder. Literally. In her living room. It was billed as an 11 course traditional meal, and on the drive over we asked if we could stop and get a bottle of wine for later as we had tried to have a pre dinner drink at the lodge, but the lounge did not open till 5:30 and we had to leave for dinner immediately. Many of the other guests did bring wine, and we felt very embarrassed to have them offer to let us have some of their wine as we sat there with nothing. Most of the meal was food I had clearly indicated I could not eat (wheat, carbs, gluten and sugar) and it was almost all cold, and included traditional foods like fish roe. Interesting, but we would have preferred another option, and had no idea till 10 minutes before we arrived exactly what we were doing, so we could not make other arrangements. It was not really a cultural experience. There was a prayer, a lady with an eagle feather welcomed us, and her family served the meal quite well. Day two breakfast was in the dining room, and the choice was so limited it was awful. I asked for a simple omelet with vegetables and cheese, (I was very hungry from the previous day) and was told flatly "No" that was too complicated. I could only have two (no more!) eggs scrambled or fried, and the only side available was bacon, precooked. The "picnic" lunch was the same as the day before; a cup of greens in a disposable cup, a bottled dressing and an ice cold piece of very rare steak that I immediately feared was leftovers from the day before. It came with a juice box, which I could not drink. This continued for our entire 4 days. It was laughable. The entire group got meals they could not eat. Lunch for the others was a sandwich with packaged sandwich meat and processed cheese, loads of mayo and some greens, a small cookie, a bag of chips, and sometimes a juice box, though several people were sent for a full day out with no drinks at all, for a full day of hiking and touring. I understand that this is an isolated island community, but the first 3 days on the island we stayed at a remote hotel (Ocean House) and the food quality, quantity and choices were absolutely phenomenal. (which is what we paid for). The chef at Ocean House did a perfect job of providing meals to meet everyones special dietary needs, whether we were at the lodge or out for a picnic on the beach. (fabulous salads, lemongrass chicken, hot homemade soups in thermoses, real cutlery and reusable lunch containers, not disposables (It WAS and eco tour, after all) The tour portion of the day trips was driving around in a 2014 van, with many people who had to take turns sitting in front seat to not get car sick. 90% of the time was spent driving, and when we asked questions at stops we were often hushed, or told to "simmer down" by our cultural guide. We made stops at some nice galleries, but there were also a lot of items made in China at the shops we were taken to. (we had no choice). The only portion of the Haida House portion of the tour I would recommend at all was the optional flight by float plane to SGang Gwaay World UNESCO Heritage site, which is the main reason we visited Haida Gwaii. That trip can be arranged privately, so if you are planning on going I highly recommend making the booking yourself, and finding other accommodations through the tourist centre online. Haida House is seriously lacking the finesse it promises. The level of service was terrible, the food was pathetic, and the price outrageous for what they delivered. The rooms are dated, but very clean. The showers are tiny fiberglass stalls from the 80's. The location is pretty, and the 5 minute walk to the beach was great. We were asked in a note in the room to leave an "optional" tip of $100 Canadian dollars per person per day. We declined, and tipped separately, as the server in the lounge area was very, very good and extremely talented and friendly, and our driver worked long hours. WIFI is very slow and spotty.
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Date of stay: August 2019
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Room Tip: The rooms are up a full flight of stairs, and there is no elevator. They also do not deliver your...
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1 Helpful vote
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Response from HaidaTourism_Rep, Public Relations Manager at Haida House at Tllaal
Responded Aug 29, 2019
Dear Arlene T, Thank you for taking the time to express your opinion on the value of your recent stay at Haida House. We are so disappointed to read that our team was unable to satisfy expectations.Your detailed comments are genuinely appreciated as it will aid us in immediately addressing all areas not up to our usual high standards. Evidently, there were some inadequacies and for this, we offer our most sincere apologies. 
 We will be reaching out personally to follow up, please expect to hear from our guest experience representative in short order. 
 That said, we are delighted to know you thought highly of the service provided by your lounge server and driver, and thrilled that you enjoyed a fabulous time at our Ocean House property. Again, a heartfelt thanks for your review as it has been most helpful in our efforts to provide a stellar guest experience. Haawa/Thank you,
 Haida House & Haida Tourism Management
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Jennifer H wrote a review Aug 2019
162 contributions70 helpful votes
We opted for the 7 day package at Haida house and we loved it all. The cultural center led by Ayy ayy was so informative and interesting. It was a good introduction to Haida gwaii and the Haida culture. The interpretive walk with the naturalist Phred was wonderful. The float plane and zodiac trips to the ancient villages were fascinating. Haida house itself is small with more than adequate accommodations. The food is wonderful .... every night. What more can you ask for after an adventuresome day but coming by home to a delicious meal. But perhaps the standout in all of this is the staff. A warm and friendly group. Everyone goes out of their way to make you feel welcome and at home. I can not recommend Haida gwaii in general and Haida house in particular enough.
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Date of stay: August 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from samantharullin, Public Relations Manager at Haida House at Tllaal
Responded Aug 26, 2019
Reviews like yours certainly make our day, 134JenniferH! We are so pleased to hear your adventures were memorable and that the staff made you feel so welcome and at home. We hope to welcome you back to Haida Gwaii one day soon for another unforgettable adventure. Haawa/Thank you, Haida House Staff and Management
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FORMERLY KNOWN AS
Tlell River House
LOCATION
CanadaBritish ColumbiaHaida Gwaii (Queen Charlotte Islands)Graham IslandTlell
NUMBER OF ROOMS
12
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Frequently Asked Questions about Haida House at Tllaal
Which popular attractions are close to Haida House at Tllaal?
Nearby attractions include Crystal Cabin (2.5 miles), Sitka Studios (2.3 miles), and Pesuta Shipwreck Trail (1.1 miles).
What are some of the property amenities at Haida House at Tllaal?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Haida House at Tllaal?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Haida House at Tllaal?
Yes, free parking is available to guests.
Are there any historical sites close to Haida House at Tllaal?
Many travelers enjoy visiting Pesuta Shipwreck Trail (1.1 miles).
Does Haida House at Tllaal have any great views?
Yes, guests often enjoy the river view available here.