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Heritage Inn

1104 11th Ave SE, High River, Alberta T1V 1M4, Canada
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41 Reviews from our TripAdvisor Community

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Beijing Region, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2015 via mobile

There are not many hotels I can say continue to improve year on year, but this one is one of them! Having stayed regularly with the Heritage Inn since 1996 and traveling extensively globally, I've watched as many other brands/locations let their quality, amenities and overall condition slip and age. Not so here! This hotel is clearly run and managed... More 

Helpful?
Thank Glenn A
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for noticing all the great changes we have made and for taking the time to post these positive comments. It truly is appreciated. The Company has put a tremendous effort into keeping everything up to date, providing value and comfort and a home away from home for all of our guests. We are very fortunate to... More 

Ladysmith, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 24, 2015

Was travelling a distance and the hotel looked ok from outside. Checked in and trusted the front desk to give me a decent room, especially for $126.87 a night + taxes. Room was very dark and even after turning on all the lights - very dark. Reason because the room was dirty - not new dirty but stained carpets, cigarette... More 

Helpful?
1 Thank N M
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your comments on your recent stay. It is our goal to offer a clean and comfortable room at a competitive price and all your points are being investigated and tended to where required. All carpets on the main level of the hotel were replaced after the town flood just over a year... More 

Travelers are raving about these High River hotels

Nazareth, Belgium
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 15, 2015 via mobile

The hotel looks ok from the outside and is ok on the inside. Frontdesk was friendly. I got a room on the inside, which means facing the indoor pool and that means no window facing daylight or opening a window for fresh air. If you book, just check!

Helpful?
Thank Peterpoes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your patronage and for taking a moment to post your review. A number of years back our property did an expansion and there are some rooms which now face into the pool and hot tub area. We do still have many rooms facing the outdoors and when available, we are always happy to assign an... More 

Parksville, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 14, 2015

I chose the Heritage because it was a bit less money than the other one I saw and it looked kept up from the outside. I asked to see a room first. It was nice and clean and the price was fair for what I paid. I'd stay there again, no problem. I had a good breakfast in the morning,... More 

Helpful?
Thank dfm1960
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest Thank you for choosing the Heritage Inn, High River and for taking a moment to share your experience. Value and customer satisfaction are very important to us and we take pride in maintaining our property to the highest standards. All of our staff work very hard to ensure that our property is comfortable for all our guests. I... More 

New Haven, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 9, 2015

Because I was doing extensive traveling before arriving at High River to attend a wedding on Saturday September 5th, I phoned the hotel to inquire and to confirm that if I sent a package in advance of my arrival that it would be accepted by the staff and that it would be there for me when I arrived. The staff... More 

Helpful?
Thank Jane L
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I would like to apologize for the misunderstanding and lack of communication that took place towards the package you were sending to our property. Our staff believed during these calls that they were dealing with a prepaid delivery and not one that would be C.O.D. I recall all 3 of your phone calls to our hotel advising us... More 

Vancouver Island, Canada
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed September 4, 2015

I always believe first impressions of a hotel are created first by the exterior appearance and then most importantly by the front desk. I knew this was an older hotel and so the tired exterior appearance did not concern me. What did initially concern me was the front desk - totally apathetic. No eye contact, no smile - for a... More 

Helpful?
Thank travelwithval
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your comments and we hope your loved one in the hospital is doing better. During the time of your visit to High River, this area was experiencing abnormally high amounts of smoke from multiple major forest fires in Northern United States and Western Canada. This caused many area smoke alarms to go off due to... More 

Golden
Level Contributor
195 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed August 21, 2015

I called around and the whole area was busy, including Okotoks where we have stayed before. Another hotel recommended the Heritage Inn as they do accept pets. It is an older property but well kept and front desk service was very good. Huge parking lot is a bonus, I arrived very late and there was still tons of parking. Room... More 

Helpful?
Thank dantanman
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to write a comment on your recent stay with us. I am proud to say that our staff works very hard at making all our guests feel welcome. Our guest rooms have recently been updated with more property improvements planned. Guest comfort is very important to us. As you mentioned in your... More 

Saskatchewan
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 10, 2015 via mobile

Updated rooms. Big TV. Nice beds with duvets. Fridge. Not the luxury of the brand new hotels but definitely a good value with a hotel breakfast in the restaurant! Could use some fitting on the black out curtains. They let in quite a bit of light.

Helpful?
Thank Saskgal64
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was happy to read that you enjoyed all of our updated amenities. Our property received a large number of renovations in the past year, one of which was the replacement of new drapes with black outs. Thank you for pointing out that we need to adjust some of the fittings, so everyone can enjoy a good night’s... More 

Wainwright, Alberta
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 2, 2015

We weren't sure we would get a room, being it was the long weekend. Luckily we came across the Heritage Inn. The staff was all very friendly and helpful. The room was clean and a good size. The only downfall was our room was right across from the pop machine and it was a little noisy. And throughout the evening,... More 

Helpful?
Thank Clipper02
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your comments and for taking the time to post. I was very happy to read that you found our staff to be friendly and helpful, our rooms to your liking and that you enjoyed the value we offer and our complimentary breakfast I appreciate your comments in regards to the pop machines. We are in... More 

Ketchikan
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 14, 2015

The room was ok... The only thing was for 2 beds they only gave out 2 wash cloths, 2 hand towels, and 2 bath... I had extra cup of coffee that I left until the next morning and by the time I got back to my room housekeeping dump it...

Helpful?
Thank Ktnlady
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your feedback on your recent stay. I apologize for the lack of linens in your room and any inconvenience this oversight may have caused you. I have reminded our housekeeping department to ensure that the appropriate number of linens are supplied, based on incoming guests. Our front desk staff is also always available to provide... More 

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