I do not usually leave comments, however, I felt like I needed to this trip. We stayed at Highland Suites in Minot ,ND July 22- 24. We did not complain, however, we were looking forward the the nice hotel as described on the website. Instead, we found a dirty room with a sticky bathroom floor and a sink that didn't drain. The hot tub was out of order. The convenience store area was empty and the front desk did not have beer or was available as stated on the website. It also took two phone calls and a trip to the front desk just to get a couple extra towels the second day of our stay.
Horrible dirty the staff is rude. They have no housekeeping services. The manager Deb stays in the hotel for free. She is drinking through out the day in the office. The bedding is stinky like it sat in the washer
We booked ahead at this hotel so our granddaughter would have a pool. We even called to make sure it would be available when we booked the hotel. When we got there we were told it was closed due to "Mechanical issues." Also, the bed in our room was was shot and needs to be replaced. The sheets had black lint balls on them. On a positive note, the place seems to be fairly clean. We were able to keep our room at a reasonable temperature. Even though the breakfast was average, the areas was kept clean. Overall, from our experience, we don't plan on staying here again.
We had an excellent stay at the Highland Suites! The rooms were clean and comfortable, with pillows that are actually big enough for your head😂. The breakfast in the morning was nice with eggs, waffles, cereal, yogurt, and a potato option. But the best part of the entire stay was the “crazy lady” that checked us in!! I called her the crazy lady....lol...she checked us in on Friday, and on Saturday morning she was running the breakfast with another staff member, she was all over the hotel, and always giving me a hard time, as I did her.....she is just one of those personalities that’s make your day better!! Kudos to the Highland Suites for having such a great staff!!!
Highland Suites Minot Minot Awesome 786180713 Everything was great! It was just a little, quick, yet enjoyable visit. Highland Suites is by far my choice always. It's always has a very welcoming demeanour.
Our first room, smelled strongly of smoke. We switched room and it was an improvement. The front desk staff were not wearing masks. Towels were not replenished in pool area. The rooms were fine. Bathrooms could have used some additional cleaning. Needed to call to front desk to have bedding supplied for pull-out couch.
I called before making the reservation and was told the pool and spa was open and operating. Upon getting here the front desk personal are nice, room is clean. The whole Reason for coming here was the pool and the spa. The spa is cold and the pool is colder. It’s hard to even enjoy it because it’s freezing outside and no way to stay any bit warm and enjoy yourself. We are all Shivering trying To have fun at the spa and pool area. That’s a first, ever! I talked to the front desk and was told the person who can change the thermostat is off duty And won’t be back few a “few hours”. I asked to speak with a manager and was told there was not one on duty and the general manager is off for surgery. I asked if we could leave and go to a different hotel and was told they cannot offer a refund. So we’re stuck at this hotel right now watching TV in the room which is something we could be doing at home. I’m upset and think it’s terrible that there is no one here who can warm the hot tub up. …
The hotel was quiet and cozy. NICE breakfast options for our hockey team. Conveniently located! There was a switch over in name/company and the only complaint we honestly had was the fact that the name of the hotel was not visible on the building nor parking lot. I am certain over time this will not be the case. We definitely recommend a night stay here!
We had a Christmas party in Carpio and decided we would try out the new "Highland suites" all of Amber's employees were Top notch in taking care of my family. We will for sure be staying there again.♡
I think the temperature of the water in your building could get a little hotter. The shower was a little cold and the hot tub wasn't very warm. I also haven't received a refund on an accidental charge that was billed to me.