Stayed 10 days all inclusive during 08/2019, but it's not a real all inclusive. The hotel is almost situated at the end of the walking street in front of the beach. The hotel is completely refurbished at the outside as well at the inside. The rooms are nicely refreshed and new. But in the room every day there was a horrible sewer smell that came from the bathroom. It was unbearable!! We asked several times to do something about it. Nothing was done and even closing the door was useless. The hotel has a clear view on the beach even on ground floor. Because the whole walking street to the center is completely barricaded by shops. Which makes that when walking you mostly have never a clear view on the beach. Depending the wind, there is a constant sewer smell when walking in the street. The whole Golden Sands Area is overbuild with hotels. (check Google Maps) The hotel proposes parking, but at 10€/day! While the parking spots are part of the hotel. So asking money for private spots is ripping of customers. I took all inclusive for 10 days, but it is still a fake all inclusive. The beach bar is all inclusive until 18h, afterwards for drinks and snacks you pay for it!! So if you want a free drink after 18h, you need to enter the hotel and go to the main bar which is across the street. The roof Infinity pool bar is also very limited in time until 21h30. There was some kind of sky bar but it was closed and no access. The breakfast and buffet are good to very good. All drinks are automated, which makes that some drinks are undrinkable and horrible taste. The staff mentality is for some not flexible at all. Example: I needed a beach towel but the towel service was not open. The towel service is not open constantly. So the reception said I had to get one at the Spa center, but the lady of the Spa didn't want to give one. I said: what do I do?? She said the rules are the rules and I need to get mine at the towel service which only opened a couple of hours later. In the evening they split with a slide-wall the ground floor main hall/entrance/bar in half for entertainment. But the part where the entertainment is, is also the bar, so it's very crowdy and you have no place to sit. You must sit at the other side of the slide-wall. All by all, never again.…
Stayed here in pre season, great value for money, got half board included in my room rate and was really positively surprised by the good quality food and great buffet. Rooms have modern design and spacious balcony, beach right infront of the hotel
Currently here for 10 days I have to rate this hotel 5 stars The staff are fantastic the food is awsome with fantastic choices drinks are amazing this hotel is spotless clean and the location is beautiful. Everybody in this hotel ensures your stay is perfect. This hotel deserves a 5 star rating. A big thankyou to everyone for making our holiday perfect. mark horsfield
recommend this hotel! Lunch and dinner every evening different food, even on themes! The young and very friendly staff. The rooms were all renovated. Too bad they didn't use quality hardware! Hinges without softclosing, so the doors close noisily. Especially if someone sleeps in the room, it's not pleasant at all! The beach is not crowded, pay attention to the program to distribute the sunbed towels! Very clean! If you are traveling with children it is a suitable hotel!
Just returned from this hotel and would definitely recommend it. The hotel is right on the beach and has a train outside to take you to the main attractions. The rooms are spacious and modern and the hotel is spotlessly clean. There is entertainment nightly and the restaurant is pretty amazing with a great choice of food. The staff are very friendly and try hard especially Aleksandrina from the restaurant who was so friendly and helpful every night, keep up the good work.