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Hotel Kristal

Golden Sands 9007 Bulgaria
17% less than usual
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Guests1 room, 2 adults, 0 children
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Traveler (249)
Pool & Beach (34)
Dining (28)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Kristal is an all-inclusive hotel complex in a peaceful and quiet area of the Golden Sands resort, only 450 metres away from the beach. The Kristal offers beautifully decorated standard twin rooms, cosy family rooms and spacious superior double rooms. Spacious lobby, 24-hour reception, main restaurant, lobby bar, bistro, pool bar, indoor swimming pool, outdoor swimming pool with a child section, wellness centre, internet room, tennis court, billiard table, table tennis, children’s playground. For the summer season 2014 we have made a lot of changes and innovations. These will allow us to offer more varied services with higher quality and our guests will be able to relax more efficiently.• For your comfort we offer new Superior Family room with a modern and exquisite design and three regular beds.• We have built a new restaurant and a bar with spacious terrace - functional and elegant, with beautiful view to the garden and the pool.• The completely renovated Wellness Centre offers a wide range of services for relaxation: steam bath, hammam, massage, Jacuzzi, adventure shower, various relaxing and recreational programs, hairdresser’s, manicure and pedicure.• You will find a lot of changes in the pool area – a new pool bar, many places for sunbeds, surrounded by beautiful greenery.• Our youngest guests will enjoy the new children's playground with a variety of facilities and their favorite trampoline. • The teenagers and their parents can enjoy the services offered in our newly established Game lounge equipped with billiards and a wide variety of electronic games.• The fully modified hotel garden awaits you with new places for sport and recreation, fitness, table tennis, petang, tennis court and relaxation areas.• The new animation team will take care of your good mood in the newly built modern amphitheater stage. We will be happy to welcome you as our guests and we hope that you will spend a pleasant holiday in Hotel Kristal! Welcome! Hotel Kristal Management
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Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Spa
Wifi
Public wifi
Paid wifi
Internet
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Refrigerator
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
288Reviews22Q+A13Room tips
Traveler rating
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Popular mentions
Just returned from this hotel Aug 2019 31st. 2 adults 2 kids 11 & 12 Superb hotel , one of the best that we have stayed in , everything is very good. The rooms are very good , king sized bed and bunk beds , cleaned every day , clean towels etc, air con , balcony , good shower all very clean and well maintained. The food is excellent , very large dining hall and outside terrace for eating , massive selection of food , lots of staff always tidying away and laying tables, snacks availiable throughout the day , fresh made pizza and kebabs , unlimited ice cream, beer , spirits , soft drinks, tea , coffee , water ....everything . The pool is very large and clean , plenty of sun beds and free hotel towels , indoor pool and beauty complex, the pool area is kept clean at all times , can get slippery around the edges , might need to put down some anti slip material of some sort. Pool bar always serving until 6 pm, then drinks in the lobby's bar which always has plenty of staff. Table tennis tables , exercise equipment , outdoor tennis court, tended gardens all well maintained. Entertainment team are fantastic , very very good , during the day always activities , then during the night , mini disco then a professional show which are very good , they are a credit to the hotel . We had a superb 2 weeks at the Kristal and would definatly return, the hotel is kept spotlessly clean and tidy , the dining staff work very hard as do the bar staff , cleaning staff and pool staff ,
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Response from Kristal_Hotel, Manager at Hotel Kristal
Responded 1 week ago
Dear Gary A, Thank you for your detailed positive feedback! We are glad that you and your family enjoyed your stay and liked you room and the facilities. Our employees work hard in order to provide excellent service to our guests. Thank you for your kind words! We are pleased you liked the food and the drinks and had a relaxing time by the pool. Please, share your experience with your family and friends! We would be delighted to welcome you again at Kristal Hotel! Kind regards, Kristal Hotel Team
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Myself, husband, 10 year old son and brother-in-law have just got home after a two week stay at the Hotel Kristal. The location is very central to the shops/restaurants/beach in Golden Sands. The pool area is lovely, plenty of sunbeds and very clean. Staff were absolutely fine, if yiu are polite to them all of them are absolutely fine with you (apart from one lady who works in lobby bar). Animation team are absolutely superb. Room itself was very spacious and cleaned regularly. The food in the restaurant let the hotel down as it was very repetitive, luke warm and not always cooked so we ended up eating out a fair few times as there's only so many chip butties and bowls of pasta you can eat. Puddings were dry and needed some ice cream/cream to go with them. Lobby bar some evenings was a joke, All Inclusive finishes at 11pm but sometimes the bar area got very busy, you could be queuing from 22:40 to get a drink but if it's your turn at the bar after 23:00 you would get turned away. Surely the hotel should honor those who have been patiently waiting to get served before the elapsed time? The biggest let down for the hotel was all the young adults who were constantly getting drunk, banging doors after 3am, arguing, fighting etc. There was one instance where a drunk lad came into the hotel blind drunk at 6am one morning and was shouting in reception at the top of his voice, throwing coffee cups diwn the stairs waking everyone in the main hotel up. This isn't good for families who had to wake up to that and such a shame for the cleaners as they work so hard. The hotel needs to make it's mind up if it is a family hotel as advertised or a 18-30's hotel or even segregate the families from the young adults who want to get drunk every day/every night.
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Response from Kristal_Hotel, Manager at Hotel Kristal
Responded 2 weeks ago
Dear HaleyJM, Thank you for taking the time to share your feedback! We are glad that you liked your room and that our employees met your expectations. In terms of food, we strive to meet the requirements and tastes of more than 20 nationalities. We have a varied breakfast, you can also eat at the snack bar in the garden for lunch as well as in the main restaurant, and for dinner we have 5 themed dinners (Bulgarian, Mediterranean, Caribbean, Italian and Asian) as well as Show cooking every night. Our buffet always includes fresh fruits and vegetables / salads, as well as a variety of meat dishes and BBQ. During a stay for at least a week, all inclusive guests are offered the opportunity to dine at our a la carte restaurant once. However, your comment regarding the variety of the food and the service at the lobby bar was passed on to the F&B manager. We are glad that the animation team contributed to your good mood. Your critical comment about the behavior of some of the hotel guests and тхе advice on how to overcome this is addressed to hotel management. Your opinion is important to us as it helps us improve our services. Kind regards, Kristal Hotel Team
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Most awful holiday ever. Hotel staff are rude and unhelpful with the exception of a few...the cleaners are amazing as are the animation team The bar staff need lessons in customer service .... one told me not to use the coffee machine drip tray as a toilet! The coffee was spilling over! We had two power cuts and no internet for three days. During the power cut staff appeared with torches so were obviously used to it happening. There was no announcement for guests and now help offered to guests and drinks only provided when complaints were made. Power was off for an hour and a half Never again! Food was dreadful. We lived off bread and salad all week and snack bar only offered pizza or wraps. EVERY DAY for a week!!! Area is run down and dirty. Separate review for area!
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Response from Kristal_Hotel, Manager at Hotel Kristal
Responded 2 weeks ago
Dear Diane H, Thank you for taking the time to share your experiences. We are sorry that not all aspects of your vacation have been satisfactory. We are glad you are pleased with the cleaning staff. Your criticism of the bar staff has been referred to the F&B Manager. Electricity outages were central and out of our control, but we regret the inconvenience caused. This does not happen often, although our employees are required to be prepared for any force majeure. The sudden power outage was the cause of the problem with restoring the Internet connection, but the internet service provider made it possible for this to happen as quickly as possible. In terms of food, we strive to meet the requirements and tastes of more than 20 nationalities. We have a varied breakfast. At lunch, in addition to the main restaurant, you can also eat at the snack terrace, and for dinner we have 5 themed dinners (Bulgarian, Mediterranean, Caribbean, Italian and Asian) as well as Show cooking every night. Our buffet always includes fresh fruits and vegetables / salads, as well as a variety of meat dishes and garnishes. During their stay (for at least 7 days) all inclusive guests are offered the opportunity to eat at our a la carte restaurant once. We offer a children's buffet as well as an ice cream stand. The snack terrace serves brunch and continental breakfasts, as well as pizza, snacks, fruit and cakes. It has a supportive function to our various buffets. But your comment about the food was passed on to the F&B manager. We make great efforts to maintain our pool and garden. But unfortunately we have no control over the maintenance of the area outside the hotel. Thank you for the kind words about our animation team. Your opinion is important to us in our journey to improving our services. Best regards, Kristal Hotel Team
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After reading the reviews before coming out here I was slightly sceptical as to how the reception would be. I have to say that both my son an I have met the most helpful, respectful staff that anybody would wish to meet. From the cleaning staff, bar staff, restaurant to entertainment staff. The hotel is lovely, food great and entertainment is good. We are still here having a lovely holiday. Thank you Kristal.
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Response from Kristal_Hotel, Manager at Hotel Kristal
Responded Aug 9, 2019
Dear laineyKent, Thank you very much for sharing your feedback! We are pleased that you are enjoying your stay and that the service exceeded you rexpectations. We try hard to make our guests happy and it's great to know that we are on the right track. We are glad you like the food. Our animation team is very devoted and does its best to not let you get bored. Enjoy the rest of your vacation! We hope to welcome you again at Kristal Hotel! Best regards, Kristal Hotel Team
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We have just returned from 2 weeks at the Hotel Kristal. We have had the most enjoyable time as a family of four. Our flight was delayed but on arrival the nice lady greeted us with a packed lunch (not great but it's the thought that counts). It's probably best to deal with each area of the hotel in turn. Accommodation: We had a Superior room on the fifth floor looking out over the sea. The bed for our 16 year old was just about big enough but could have been a little bigger. The room was very clean, lovely big walk-in shower and FREE shower gel and shampoo. Balcony was big enough but to be honest I don't think we ever sat out there? The free Wifi in the room was a little hit-and-miss but there was no way the kids were going to be on their phones all holiday. DARI was a little angel and looked after us throughout our stay. She really tried hard with her English as did we with our Bulgarian but didn't have much success. My wife wanted another pillow and this was supplied without issue. Storage was enough for us. Air con okay. Food and Drink: This is an all-inclusive hotel. The drinks are much the same as with others; not strong, a little watered down. The comment about the staff drinking alcohol doesn't concern me as you will never get drunk on it! The kids were well catered for with slushies and soft drinks; the adults with beer, a limited selection of spirits and cocktails. Managed to try them all. If you want better then pay a lot more at another hotel. With what we paid we also went out 3-4 nights for a few drinks just for a change in scenery. The food in the restaurant was outstanding with plenty to choose from and even my fussy daughter catered for. Each night the griddle was on with different meats every night. We loved the food. The snack bar outside was good for us when we wanted to miss breakfast or just couldn't face the banquet. The chicken doner was beautiful. Entertainment: The five members of the animation team did not stop working. All day there was things going on; I even did some water gymnastics. The club dance repeated a few times a day never got boring. The evening entertainment was okay with special mention to the dancing performance. What people need to remember is that they have to do everything themselves, no back room team etc. When it wasnt great the team made it great resulting in us laughing. Just give it a go and remember the effort they put into it. It was packed every night we were there so they must be doing something right. Oh, may be worth mentioning Mr Kristal which I may have won on the second night ! Swimming Pool: Lovely and clean. We thought the lifeguards were quite proactive. Always got a bed, always got a brolly. Lots of fun activities in the pool during the day Staff: Some happy, especially Poli, Kristey and Alex in the restaurant. Some not so happy mainly around the bars and glass collection. One female on the inside bar really needed to learn how to smile but she wasnt going to ruin my evenings. Don't let it get to you. Other Guests: This is the one area I did struggle a little with. There are not many Brits in Golden Sands. Our hotel reflected this. We met some lovely people from Russia, Denmark and Norway. However, despite my best efforts to ignore them there were a FEW very rude Germans. This amounted to barging in front of you, taking umbrellas when you were under them and general discourtesy. I have to say there were some very nice German people there but these stood out. Others in the hotel from all over the world were also commenting on this, in particular the Russians. General: Many go on holiday expecting others to speak your language. Try and make an effort and it will go a long way. There were good and poor staff, same as most places. The staff are not on great wages and work tirelessly all day so may be worth cutting them some slack. There are a couple of party hotels nearby and the noise can sometimes be heard at Hotel Kristal. If nothing else pop out when they are in full swing just for entertainment value. Thank you Hotel Kristal, we had a lovely family holiday and will certainly be returning. The area is a little run down but the wife loved all the shops and the couple of little bars we found (The COCKTAILS) 5 minutes away were very welcoming. Please pass on my thanks to all your staff.
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Response from Kristal_Hotel, Manager at Hotel Kristal
Responded Aug 5, 2019
Dear Stuart P, We would like to thank you for taking the time to share in details your experience at our hotel! It means a lot to us and for sure will be helpful to our future guests. We are pleased that you liked your room and the facilities and that you were well looked after. We are glad that you and your family enjoyed the food and the drinks. Our employees, who work outdoors are allowed to have some soft drinks and the apple juice is sometimes mistakenly taken for alcohol. Thank you very much for your kind words to our animation team. They really do their best to entertain our guests and it’s great to know that you appreciate that. Congratulations on your Mr. Kristal award. We are sure it was well deserved! We are glad you all had a nice time by the pool and managed to make the most of everything in and out of the hotel. We certainly will share your feedback with our employees and we are sure that your kind words will be very motivating. Please, share your experience with friends and family and make sure to return soon! You are very welcome at Kristal Hotel! With kindest regards, Kristal Hotel Team
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PRICE RANGE
$75 - $166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kristal hotel golden sands, kristal golden sands
LOCATION
BulgariaVarna ProvinceGolden Sands
NUMBER OF ROOMS
296
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