Prestige Deluxe Hotel Aquapark Club
Golden Sands 9007 Bulgaria
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Room & Suite (82)
Dining (74)
About
#24 of 126 in Golden Sands
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.4
Prestige Deluxe Hotel Aquapark Club is a 4-star family oriented hotel, located in the centre of Golden Sands resort, only 350 m. from the main promenade and the beach, among a calm, naturally green area. Totally renovated, the hotel offers 7 Deluxe Family rooms, 137 Double Deluxe Rooms, 4x Two-bedroom Deluxe Suites and 8 Comfort Rooms. Take advantage of the hotel's services during your holiday: 24-hour reception and Guest relations service; Aquapark with swimming pools for adults and children; jacuzzi; Spa centre: gym, sauna, salt sauna, steam bath, turkish bath, massages; All inclusive restaurant, A la carte restaurant; Sweetshop; Pool bar; Lobby bar; Children open-air Play zone; Children playground; Animation; Free Guarded parking lot ( 100 parking places); Satellite TV offering channels in different languages; Wireless Internet, free of charge in the whole hotel. For a perfect family vacation, choose Prestige Deluxe Hotel Aquapark Club! We are what you are looking for!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Wifi
Hot tub
Indoor pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Spa
Concierge
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Russian, Bulgarian
Location
Full view
83Good for walkers
Grade: 83 out of 100
20Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Golden Sands 9007 Bulgaria
Getting there
Rental CarsSee all Golden Sands rental cars
79Reviews3Q+A2Room tips
Reviews
Traveler rating
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Most Recent
Unfriendly staff at reception and at the pool , dirty bathroom, bad cleaning. Not flexible in serving their guests and not willing to make them feel welcomed. Very rigid. Bad impression and vacation mood is destroyed from the 1st day. :(
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Date of stay: June 2022Trip type: Traveled
Helpful
Really nice hotel. I'd be glad to come back one day. Good service, clean and bright suits, tasty food, well organized territory, compact and cosy, not far from the beach, perfect place for children and teenagers.
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Date of stay: May 2022Trip type: Traveled
Helpful
The hotel is a very nice hotel, the rooms are more and more beautiful, clean, the linen is changed every day, and the room service is very ok. The pools are very cold, the slides always work, you can change the towels at any time, and the sunbeds are free. Sepoate the entrance to the slides of the other hotel (as well as the restaurant) The food was horrible, it didn't even deserve a star. Cruel, there aren't many dishes. I found raw or burnt food. The cakes were ok, no wow. The staff is very distant, except for a few. At the bar, the drinks are weak, the juices diluted, and there are not many assortments. Parking is free if you find space. The hotel is very far from the sea, but it is a shortcut. The private beach is ok, but far from the hotel. You need to make an appointment in the evening. The resort is ok, clean. The hotel deserves 4 stars, but the staff and the food make the difference. I do not recommend this hotel.…
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Date of stay: June 2021Trip type: Traveled
Room Tip: Don't go to this hotel.
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Helpful
My overall experience with this hotel was very good, isn't location was perfect as it was relatively close to the beachs and midnight clubs. The food was ok but the main selling point for me was the SPA center.
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Date of stay: September 2019Trip type: Traveled
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Oct 7, 2019
Dear poppyc658, thank you for taking the time to share your experience with us! We are more than happy that you enjoyed your stay at Prestige Deluxe Hotel Aquapark Club and we'll be glad to welcome you again soon! Kind regards, Prestige Deluxe Hotel Aquapark Club
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Worst hotel ever been in for food it is cold and i think I have picked up a stomach bug there and apparently a few others had dodgy tummys. Most of the staff did not speak english and looked at you as if they thought you were dirt. Neither of the pools were suitable for adults swimming in and went in the hot tub first thing in morning and it was filthy. The only thing good about this hotel is the beds so comfy. And 2 staff think one was a bar manager and another young lad on the bar. Resturant staff were trying to move plates before you had finished and 3 times my coffee dissapeared.
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Date of stay: September 2019
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Oct 8, 2019
Dear jaz1963, Thank you for taking the time to share your experience with us. We would like to apologize for that we haven't met your expectations as 4-star services. Unfortunately we cannot agree that our food is poor quality and cold, because we check for that on daily basis. We are sorry that your coffee dissapeared, but the staff are allowed to pick up plates/glasses when they are left unattended (assuming that one has finished with their meal) in order to clean the place for next guests. If there is someone on the table, they always ask first, if the guests has finished with their meal. We are glad that you enjoyed your bed in the room and our bar staff. We thank you for your remarks, cause they allow us to improve all the time! We hope to give us second chance to welcome you at our hotel! Kind regards, Prestige Deluxe Hotel Aquapark Club
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I'm pleasantly surprised by my stay in this hotel. I was looking particularly for a place that offers spa treatments and water entertainment. The room that I stayed in was clean and fresh with a nice view outside.
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Date of stay: August 2019Trip type: Traveled
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Aug 21, 2019
Dear guest, Thank you for taking the time to share your experience with us! We are happy to be part of your summer vacation and we look forward to welcome you again soon! Kind regards, Prestige Deluxe Hotel Aquapark Club
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Horrible! Absolutely horrible!! We are now staying at the hotel and kids are having such a good time that they forgot to come back to the room at 22:00!!! ;) (Older kids, we did not leave the preschoolers alone). Dear hotel, please place a big clock at the playground area! Just joking. Hotel is nice. Food great. Pools very nice. Staff helpful in any case. Rooms are clean and comfortable. We are having a great time. Walking to the beach is about 5-10 minutes. Not easy with a stroller. Many shops in the area. Prices rather low. Thank you for your attention, should I go and look for my kids now? :)
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Date of stay: August 2019Trip type: Traveled
2 Helpful votes
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Aug 21, 2019
Dear charlene_Pl, Thank you for taking the time to share your experience with us! We are more than happy thah we were part of your summer vacation and we look forward to welcome you again soon! Kind regards, Prestige Deluxe Hotel Aquapark Club
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We went for 10 nights with my family as an all inclusive package. What we appreciated: - The Hotel is 10mn walking distance from the beach What we disliked: - Few employees are speaking English - The 3 pools are small, and the water is cold to the point that our kids got out as their lips were turning blue - The way they present the room leave the beds undone...not ideal if you arrive late on your first day (2am in our case) - The path you have to take to access the beach allow you to witness the disrespect of the people coming here (rubbish thrown everywhere), and the little attention that the maintenance people seem to give to it (we haven't seen it clean for the length of our stay) -The hotel's restaurant is packed, leaving few spaces to navigate between the tables - The waiters/waitresses are young and more likely there as a summer job. Some were obviously bored and would have liked to be somewhere else - The music in the restaurant is too loud - Would have appreciated to see some local specialities in the buffet. - The buffet lacks of variety on a day to day (especially at salads and desserts level) - The clients (mostly from Eastern Europe, based on the languages spoken) have forgotten what politeness is…
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Date of stay: August 2019
Location
Service
Sleep Quality
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Aug 22, 2019
Dear YP0277, Thank you for taking the time to share your experience with us! Your feedback is of great importance to us, therefore we take your remarks as constructive critisism and we'll do our best to improve our services in these departments in order to meet our present and future guests' expectations! We hope to have a second chance to welcome you and may be change your mind! Kind regards, Prestige Deluxe Hotel Aquapark Club
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We stayed in June 2019 . Great value hotel. Arrived midday checked into comfy spacious room with welcome drinks in the fridge and a nice bottle of red wine . Room overlooked the pool with a great sea view , Restaurant was excellent with a wide choice and some delicious food . Choice of several meats ,fish , pizza etc and a cracking salad bar . The desert station was superb with a choice of gateau , cheesecake and various cakes , ice cream and fresh fruits . ( Cherries were lovely ) . Staff were mostly friendly and helpful , especially reception . Chambermaids were very thorough , friendly and helpful who worked hard and cleaned room to a high standard . Three swimming pools with something for everyone . Entertainment was ok with a great fireworks display one night . Hotel was a short walk down to the beach and town with some great live music in some of the bars and restaurants . We had a great holiday and would recommend the hotel to anyone .…
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Date of stay: June 2019
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Aug 22, 2019
Dear littledove1, thank you for taking the time to share your experience with us! We are glad that you find our hotel suitable for your summer vacation and we look forward to welcome you again! Kind regards, Prestige Deluxe Hotel Aquapark Club
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We stayed as a family at this hotel for a week and found that the hotel was generally of a high quality as the main areas of the hotel were kept clean throughout and the rooms were modern and beds were comfortable. The only issue we found was that the housekeeping was not always consistent and found that one of the maids did not clean our rooms as well as others did (this happened about 3/4 times throughout our stay and was down to basic things like not cleaning the bathroom) and when we first checked in to our rooms the bathrooms in our rooms were also not clean as we found hairs in the bathtub and there were dirty towels! However, when we encountered these problems we spoke to a member of the housekeeping team and they did then rectify the issue. We also found that the evening entertainment was poor as there were posters advertising a mini disco and disco, however on one of the nights we asked reception about this and they had no idea where or when it was and the presence of the animation staff was also non existent for the majority of the time, so there was no one to ask about this. Other than that, we found the staff to be hardworking and friendly and enjoyed the food in the restaurant. Overall we had an enjoyable stay in Golden Sands and would return to this hotel if the above issues are to be addressed in the future.…
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Date of stay: May 2019Trip type: Traveled
2 Helpful votes
Helpful
Response from marketing737, Marketing department at Prestige Deluxe Hotel Aquapark Club
Responded Jul 23, 2019
Dear mini2477, thank you for taking the time to share your experience with us! Your feedback is most important to us and give us real evaluation of our work! Regarding the mentioned issues - we are sorry for your poor experience with Housekeeping staff and Animation. We've made some changes and have recruited new staff at Housekeeping department in order to meet our guests' expectations. As for Animation - there is program displayed to Animation board, which they preform - every day there is different thematic day for kids, different sport program and evening show, as most of them are performed by the pool area. However you are right about their lack of presence outside the program - we received not only your opinion on that matter, and we can assure you that we took measures and now you can see them all the time around the hotel grounds, restaurant etc. informing people about their activities. We look forward to welcome you again, to see the change for yorself! Kind regards, Prestige Deluxe Hotel Aquapark Club
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PRICE RANGE
$61 - $193 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaVarna ProvinceGolden Sands
NUMBER OF ROOMS
152
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Claim Your Listing Frequently Asked Questions about Prestige Deluxe Hotel Aquapark Club
Which popular attractions are close to Prestige Deluxe Hotel Aquapark Club?
Nearby attractions include Hotel International Casino (0.3 miles), Daiquiri Cocktail Bar (0.2 miles), and Escape the Room (0.2 miles).
What are some of the property amenities at Prestige Deluxe Hotel Aquapark Club?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Prestige Deluxe Hotel Aquapark Club?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Prestige Deluxe Hotel Aquapark Club?
Yes, free parking is available to guests.
What are some restaurants close to Prestige Deluxe Hotel Aquapark Club?
Conveniently located restaurants include Staria Dab, Parmy Bar&Grill, and Restaurant Prima.
Are there opportunities to exercise at Prestige Deluxe Hotel Aquapark Club?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Prestige Deluxe Hotel Aquapark Club have airport transportation?
Yes, Prestige Deluxe Hotel Aquapark Club offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Prestige Deluxe Hotel Aquapark Club located near the city center?
Yes, it is 0.1 miles away from the center of Golden Sands.
Which languages are spoken by the staff at Prestige Deluxe Hotel Aquapark Club?
The staff speaks multiple languages, including Russian and Bulgarian.
Are there any historical sites close to Prestige Deluxe Hotel Aquapark Club?
Many travelers enjoy visiting St Athanasius Orthodox Church (8.7 miles) and Roman Thermae (8.7 miles).