Unfriendly staff at reception and at the pool , dirty bathroom, bad cleaning. Not flexible in serving their guests and not willing to make them feel welcomed. Very rigid. Bad impression and vacation mood is destroyed from the 1st day. :(
Really nice hotel. I'd be glad to come back one day. Good service, clean and bright suits, tasty food, well organized territory, compact and cosy, not far from the beach, perfect place for children and teenagers.
The hotel is a very nice hotel, the rooms are more and more beautiful, clean, the linen is changed every day, and the room service is very ok. The pools are very cold, the slides always work, you can change the towels at any time, and the sunbeds are free. Sepoate the entrance to the slides of the other hotel (as well as the restaurant) The food was horrible, it didn't even deserve a star. Cruel, there aren't many dishes. I found raw or burnt food. The cakes were ok, no wow. The staff is very distant, except for a few. At the bar, the drinks are weak, the juices diluted, and there are not many assortments. Parking is free if you find space. The hotel is very far from the sea, but it is a shortcut. The private beach is ok, but far from the hotel. You need to make an appointment in the evening. The resort is ok, clean. The hotel deserves 4 stars, but the staff and the food make the difference. I do not recommend this hotel.…
My overall experience with this hotel was very good, isn't location was perfect as it was relatively close to the beachs and midnight clubs. The food was ok but the main selling point for me was the SPA center.
Worst hotel ever been in for food it is cold and i think I have picked up a stomach bug there and apparently a few others had dodgy tummys. Most of the staff did not speak english and looked at you as if they thought you were dirt. Neither of the pools were suitable for adults swimming in and went in the hot tub first thing in morning and it was filthy. The only thing good about this hotel is the beds so comfy. And 2 staff think one was a bar manager and another young lad on the bar. Resturant staff were trying to move plates before you had finished and 3 times my coffee dissapeared.
I'm pleasantly surprised by my stay in this hotel. I was looking particularly for a place that offers spa treatments and water entertainment. The room that I stayed in was clean and fresh with a nice view outside.
Horrible! Absolutely horrible!! We are now staying at the hotel and kids are having such a good time that they forgot to come back to the room at 22:00!!! ;) (Older kids, we did not leave the preschoolers alone). Dear hotel, please place a big clock at the playground area! Just joking. Hotel is nice. Food great. Pools very nice. Staff helpful in any case. Rooms are clean and comfortable. We are having a great time. Walking to the beach is about 5-10 minutes. Not easy with a stroller. Many shops in the area. Prices rather low. Thank you for your attention, should I go and look for my kids now? :)
We went for 10 nights with my family as an all inclusive package. What we appreciated: - The Hotel is 10mn walking distance from the beach What we disliked: - Few employees are speaking English - The 3 pools are small, and the water is cold to the point that our kids got out as their lips were turning blue - The way they present the room leave the beds undone...not ideal if you arrive late on your first day (2am in our case) - The path you have to take to access the beach allow you to witness the disrespect of the people coming here (rubbish thrown everywhere), and the little attention that the maintenance people seem to give to it (we haven't seen it clean for the length of our stay) -The hotel's restaurant is packed, leaving few spaces to navigate between the tables - The waiters/waitresses are young and more likely there as a summer job. Some were obviously bored and would have liked to be somewhere else - The music in the restaurant is too loud - Would have appreciated to see some local specialities in the buffet. - The buffet lacks of variety on a day to day (especially at salads and desserts level) - The clients (mostly from Eastern Europe, based on the languages spoken) have forgotten what politeness is…
We stayed in June 2019 . Great value hotel. Arrived midday checked into comfy spacious room with welcome drinks in the fridge and a nice bottle of red wine . Room overlooked the pool with a great sea view , Restaurant was excellent with a wide choice and some delicious food . Choice of several meats ,fish , pizza etc and a cracking salad bar . The desert station was superb with a choice of gateau , cheesecake and various cakes , ice cream and fresh fruits . ( Cherries were lovely ) . Staff were mostly friendly and helpful , especially reception . Chambermaids were very thorough , friendly and helpful who worked hard and cleaned room to a high standard . Three swimming pools with something for everyone . Entertainment was ok with a great fireworks display one night . Hotel was a short walk down to the beach and town with some great live music in some of the bars and restaurants . We had a great holiday and would recommend the hotel to anyone .…
We stayed as a family at this hotel for a week and found that the hotel was generally of a high quality as the main areas of the hotel were kept clean throughout and the rooms were modern and beds were comfortable. The only issue we found was that the housekeeping was not always consistent and found that one of the maids did not clean our rooms as well as others did (this happened about 3/4 times throughout our stay and was down to basic things like not cleaning the bathroom) and when we first checked in to our rooms the bathrooms in our rooms were also not clean as we found hairs in the bathtub and there were dirty towels! However, when we encountered these problems we spoke to a member of the housekeeping team and they did then rectify the issue. We also found that the evening entertainment was poor as there were posters advertising a mini disco and disco, however on one of the nights we asked reception about this and they had no idea where or when it was and the presence of the animation staff was also non existent for the majority of the time, so there was no one to ask about this. Other than that, we found the staff to be hardworking and friendly and enjoyed the food in the restaurant. Overall we had an enjoyable stay in Golden Sands and would return to this hotel if the above issues are to be addressed in the future.…
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