Hotel Riu Helios Paradise
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Sunny Beach 8240 Bulgaria
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Pool & Beach (275)
Room & Suite (218)
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A note from Hotel Riu Helios Paradise
Updated 04/28/21
About
#15 of 285 in Sunny Beach
Location
4.3
Cleanliness
4.6
Service
4.2
Value
4.1
Opening for summer 2021 - on 20 May The 24h All Inclusive Hotel Riu Helios Paradise is situated in the east of Bulgaria, in the Sunny Beach resort on the Black Sea, a holiday area with many other hotels, entertainments and shops. The 8 km-long, wide beach of fine sand slopes gently into the sea and is perfect for children. The location is ideal due to its proximity to Nessebar (10km) and Burgas Airport (BOJ) is 30 km away. The hotel has 597 comfortably furnished rooms and offers updated amenities. Relax with a massage at our Spa or get in shape at our gym or with our RiuFit program. 3 outdoor pools, 1 children’s, 1 baby and 1 indoor pool. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old), Riu4U (for teenagers ages 13 to 17) RiuArt atelier and for adults, day and evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main buffet as well as Asian, Bulgarian, Italian and Grill cuisine, 4 bars situated in various areas of the hotel.
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Property amenities
Paid private parking on-site
Public wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Children's playground
Free wifi in the business center
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Complimentary welcome drink
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Clothes rack
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Languages Spoken
English, Russian, Bulgarian, German
Location
Full view
Contact
Sunny Beach 8240 Bulgaria
Getting there
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1116Reviews497Q+A100Room tips
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Traveler rating
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Most Recent
This is a beautiful hotel but the biggest problems are the staff food and drink. Check In - Was not the quickest, no welcome drinks or bottles of water. To many members of staff are rude unhelpful or to busy treating it like there own meeting place with there friends which then becomes loud and no service for drinks until they have left. The standard of food was poor, overcooked, cold, and lack of choices. The drinks got worse as the week went by. We visted the sister hotel next door and what a difference in the choices of food and drinks and the tastes to.
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Date of stay: August 2021
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Overall a good place to stay. It is very noisy, it is like a party hotel, i could not sleep for 3 days in a row because of the noise from the terrace and i stayed at the sixth floor. The food is average. If you want to relax, this is not the place for it, this is a place for party and noise.
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Date of stay: August 2021Trip type: Traveled
3 Helpful votes
Helpful
We've decided to visit this hotel, as we were here last year and we were very pleased with everything, client service, hygiene.. Etc. It looks like we were in completely different hotel.. This year the hygiene is on zero level,vusomers marching through the inner spaces of the resort without masks, the service is awful, the housekeeping is missing, if it wasn't for the changed towels I will not recognizer if housekeeper has visited the room. We are completely disappointed.
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Date of stay: July 2021Trip type: Traveled
1 Helpful vote
Helpful
The hotel is beautiful but the biggest problem is the food and drink. Last year I stayed in the same complex but the adult wing, at Riu Palace, where everything was impeccable, the best from Sunny Beach. This year we chose the Riu Helios hotel because we had a child with us. I'm not picky about food or drink, but I really couldn't eat anything, especiallyj ba at lunch. I talked to the manager and even explained the hotel is so nice but they continue to serve the same tasteless food. The manager offered to upgrade me to the hotel only adults from the same complex but having a child with us it was impossible (the hotel is only adults) I would never choose the Riu Helios hotel again, if you don't have a child don't think about it and choose the Riu Palace hotel for a small price difference you have another quality I didn't think that 2 hotels in the same complex could differ as much in food as in drinks. I drink only wather and some Beer…
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Date of stay: July 2021Trip type: Traveled
2 Helpful votes
Helpful
I really enjoyed my stay at the hotel. We visited Bulgaria for the first time and were not disappointed. The hotel has a large beautiful area, lots of sunbeds that need to be occupied in advance if there are a lot of holidaymakers. The water in the pools is warm. Kids have something to do. Beach clean, good restaurant, sand clean, sunbeds enough for everyone. The food is delicious, we visited all the A la carte restaurants, reservations must be made on arrival, free of charge. I enjoyed the food everywhere. Cocktails are not very tasty. The service staff is weak, but that didn’t bother us. The hotel is in a quiet location, next to the bus stop, taxi, free access everywhere. Choose this hotel and I don't think you will be disappointed.
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Date of stay: July 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
I was impressed about staying in this hotel. Everything stands up for high standart and service. I didn't expect my staying will be as good as I planned. Food was delicious. Drinks in bars are good as well. Pools are big, chairs near pools were more than enough (from my info, hotel was full). Entertainment team was doing it's job and invited to do different activities to cheer up public. They did understood decline and were not "pushy". A little minus I would give for beach location. I expected to be a bit closer. Also chairs in beach were more than enough. About covid situation: There are many reminders (stickers on walls and elevators) to wear mask and keep distance from each other while inside hotel. Staff only asks to wear a mask when going to breakfast and dinner. Any other time it's fine to walk around hotel without a mask. Don't get me wrong, for me as a vaccinated person it's fine and was a bit of relief. Almost all street markets in sunny beach (~1km from hotel via promenade) were working and also didn't require a mask to shop. Everything works until 24.00, after that you're fine to walk around hotel and streets, but all events and street markets will end till that.…
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Date of stay: July 2021Trip type: Traveled
2 Helpful votes
Helpful
We were here during the covid pandemic. Service was perfect, so was the room. Water in the pool seemed a bit cold to me. Animation was very good. Variety of food was not the same as we are used to in a RIU hotel, but it was absolutely acceptable.
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Date of stay: June 2020
Value
Rooms
Service
3 Helpful votes
Helpful
+1
Nice, clean and A little bit far from the beach. The staff is friendly and professional. The place is clean and you even see staff cleaning the place on a regular basis. Good safety measures to prevent COVID-19 spreading (a lot of space in the restaurant, sanitizer, temperature monitoring). It's near the beach, there are several pools, several bars and even 4 restaurants that are all-inclusive. The drinks that are included are superior to other hotels, higher quality and lots more to choose from (even cocktails). The only down side so far is that possible moan mattress are uncomftable and pillows even worse other than that, it's amazing. But here comes the worst part my 3 year old got sick and there was a medical center so we took her there just to check her ear and throat after a 15 minutes consultation they give us a check on 360 Leva an equivalent of 180 euros almost its the most ridiculous and overpriced consultation we have ever been to its a complete rip off. Plus 100 more euros for the two medicaments. It's really sad because the hotel has potential but the way it is right now it's just like a sinking ship. …
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Date of stay: September 2020Trip type: Traveled
1 Helpful vote
Helpful
The hotel itself is nice and new. The room was spacious and facilities are clean and well maintained. The animation team was really great. The main problem is the rather poor food quality in all the restaurants. The lunch menu is the worst I have ever seen - some of the meals simply not edible. The drinks are then a complete disaster - terrible wines and beer and cocktails without alcohol but with solid portion of artificial sweeteners and colors. Given the price we paid it was totally overpriced so my advice would be to avoid this place.
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Date of stay: July 2020
1 Helpful vote
Helpful
Our holiday began in July.17.2020. We arrived at 12:40 p.m. At 12:45 p.m. we have been already accomodated, together with a surprise compliment by the hotel. Our superior room has a magnificent view towards the Old Nessebar. There were lots of strong health measurements taken in connection with the spreading of Covid 19, but this didn't reflect upon our comfort and relaxation. All the rooms were very clean and well-kept as well as all the places nearby the swimming-pools and the beach. Food was exceptionally delicious, that's why we want to thank and congratulate the chef, all the cookers, the manager and all the staff of the restaurant. The personnel was highly concerned about our comfort and they were extremely kind and obliging. It was a great and really relaxing holiday for us and we want to thank to the whole hotel's personnel. We have already recommended the place to our friends. We are surely going to visit the RIU chain again. We sincerely thank you a lot!…
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Date of stay: July 2020
Helpful
PRICE RANGE
$90 - $517 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaBurgas ProvinceSunny Beach
NUMBER OF ROOMS
597
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Claim Your Listing Frequently Asked Questions about Hotel Riu Helios Paradise
Which popular attractions are close to Hotel Riu Helios Paradise?
Nearby attractions include Amigo Bar Sunny Beach (0.6 miles), CRG Airsoft Arena (0.6 miles), and Hashtag - Night Club (0.6 miles).
What are some of the property amenities at Hotel Riu Helios Paradise?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and an on-site restaurant.
Which room amenities are available at Hotel Riu Helios Paradise?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Helios Paradise?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Helios Paradise?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Riu Helios Paradise?
Conveniently located restaurants include Khan's Tent, The Taste, and Restaurant Luxor SvetiVlas.
Are there opportunities to exercise at Hotel Riu Helios Paradise?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Helios Paradise have airport transportation?
Yes, Hotel Riu Helios Paradise offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Helios Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Helios Paradise offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Riu Helios Paradise?
The staff speaks multiple languages, including English, German, Russian, and Bulgarian.