The pools are best for kids but the internet at rooms are worst i ever seen. Break feast lunch and dinner was averge. This hotel i for kids not for old peoples or parents. 我也要人陪讀我方你們都市更新啊、這樣子是什麼事吧。我的手
I would not recommend this hotel to anyone in a similar position to myself - single and English speaking. This was an outdated "Butlins" type hotel which was marvellous for families with children. There were Eastern European families having a great time. Disco music started at 10 am and lasted until 10 pm. Apart from a short stretching class there was nothing at all for mature single people. The swimming pools were naturally full of children with inflated animals and lilos. I was not allowed to buy a drink or food on the hotel. Was informed that I had to go to supermarket and buy something there! First time I have ever encountered this. However the food was pretty awful, most of it being cold instead of hot and the scrambled eggs were grey coloured under the first layer. The restaurant was packed and it was difficult to even move. The Reception staff were not fluent in English as presumably they didn't need to use it although they did try their best. The bedrooms were not cleaned properly and my bed sheets were dirty before they were changed. I don't think the bathroom was ever cleaned. The toilet roll holder which had fallen off, remained like that as did the lack of a toothbrush holder. It was all pretty shocking. Having been moved from the Marieta Palace as this wasn't READY, I asked the Balkan Holiday rep if I could move. She just wasn't interested. She did say she has had another complaint previously from a British couple who also wanted to move. Her English wasn't brilliant so did she really understand? She made me pay extra for my excursions as she was using her credit card machine and said it was only 8 lev so what was the problem. Her manager shouted at me on the mobile until I told her to stop and that I did not appreciate her manner. I never received a receipt for my expenditure. The safari excursion I booked was brilliant with a great guy fluent in various languages. He was so professional. With all that I encountered with my 2 week holiday, I intend making a formal complaint but do not really think that Balkan Holidays will care. Bulgaria I found does not have the same standards as ours. This is a fact and maybe this has to be realised before going on holiday there. Just such a shame.…
I stayed here 16-21st June 22. They’re were 6 adults in total and to say we won’t be returning to this hotel is an understatement! The rooms are small and dated, bedding isn’t changed. You have to ask for clean towels and extra toilet roll. The food is vile and stone cold, pretty much the same thing everyday they also don’t have just a standard lemonade. The hotel only caters for Germans, Czech Republic and polish. The staff are rude and not helpful at all (apart from 1 lady at reception and 1 guy at the pool bar) although you’ll see 2 cleaners constantly sweeping reception that’s all you’ll see. The toilets (inside and outside) are disgusting and constantly flooded with water from people going in them straight out the pool. The pools are dirty, there’s no entertainment in the evenings apart from a kids club. Bulgaria Is a lovely country but it’s hotels like this that give it a bad reputation! Also June is football tournament season and this hotel caters for that so you’ll be swamped with football teams of kids!…
cleaning of the hotel to a very low level. towels were changed only on request, not automatically. no one wipes or sweeps the floors in the room. in June, the hotel hosts players of the junior football tournament. the hotel is more like a camp. it is not possible to use the services of the hotel and the queues in the restaurant are endless. for other guests is stay during the football tournament nightmare.
Great hotel, during our stay full of poles. The rooms would withstand maintenance - painting, the air conditioning was buzzing, but they were enough to sleep. The cleanliness of both the rooms and the pools could be better. mainly the pools were not cleaned, which was visible on them due to their non-stop fullness. The food was good, although repeated several times during the week, but there was a large selection. The hotel has a water park where guests can for free, others for a fee. it is not possible to take food or drink from the hotel, but buy everything there and pay or walk back to the hotel. The sandy beach is about 10 minutes walk from the hotel through the sand dune. Sea shallow, sandy bottom. For 2 days it was full of jellyfish, which fortunately did not burn.
The animation team in Hotel Kotva was excellent. It was a pleasure for mine whole family to take a part in a range of activities: morning stretching, water polo, cocktail game, water exercises, drawing faces - to name just a few. I noticed so passion and engagement in their work. Thank you Monica, thank you My Friendo Nicolai and thank you The Third Drawing Gifted Girl (sorry I don't recall her name). It was a pleasure to be in Hotel Kotva also thanks to your work. Best Regards Daniel - that one who took a part in almost every sports&games activity :)
The room was okayish- however the air condition did not work, so it was quite hot. Animation for kids is good and very friendly. Destination and distance to the sea is also good. The food was not good. Every evening the same offer, no good quality, not even the breakfast where I went for scrambled eggs was acceptable. Sorry, but for a 4* hotel, I expected more, especially in terms of food. I cannot recommend the hotel, unless you eat somewhere else.
We booked this place in a package deal, and were pleasantly surprised. It's a 5-minute walk to the beach, a 30 minute walk to Nesebar old town and was overall a pretty good time away from home. There's a water park for the kids, a nice pool area and the animation team were really funny and kind of fun (this coming from a guy who normally would eye-roll at the idea of being "animated"... they genuinely put a smile on my face, and got me playing water polo). The food, while leaving a few things to be desired, was varied enough that I always found something to eat and generally had no complaints (I hate seafood and fish, so can't comment on it). This was all during CVD19 and they had sanitizer everywhere available and gave each person a plastic glove when entering the buffet... Overall a great place if you're not paying a lot. Oh, my only complaint is about the WiFi... for a hotel with something like 22 wifi connections, the only reliable one was in the lobby. No big deal if you're not working I guess.…
hotel is clean and beautiful has water slides and its great for kids and adults breakfast is horribly bad because its all the same day by day i was there 2 weeks and food that is meant to be hot is hardly warm and food that is not consumed that day is served next day again im not sure about lunch or dinner i don't have all inclusive staff was very sour except for 1 lifeguard enough about hotel. now if you want good food go out to city centre of sunny beach check out bistro billy 208 lev 7 main dishes starters 8 beers 2 wines 1 kids meal for just over 100 euro or try restaurant memory just out of resort about same prices also great food. advice for everyone avoid taxi drivers use public transport because they lie and if you are from ireland or uk say you are from somewhere else otherwise they will rip you off. well great food cheap prices (do go out), beautiful beaches don't believe about all pick pocket stories it's just like anywhere else you have to be careful i hope information i gave you is of use and 1 more thing don't go there after mid September cause everything is closing down hence end off season…
My partner and I stayed there for a week in September. Unfortunately, because we arrived very early in the day our first impressions weren't good - unfriendly staff at the reception and we couldn't go to breakfast upon arrival and had to wait almost two hours before we were given access to all-inclusive! The food was generally quite good, the alcohol less so but the bar staff were friendly. The room was decent, as was the bathroom, and clean. However, the cleaning ladies smoked inside and you could smell smoke in the corridors. Overall I would NOT recommend this hotel to couples as there are too many families there with kids and it's clearly more accommodating to them. It was OK but we would never go back here.
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