Helena Sands Hotel
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Room & Suite (179)
Pool & Beach (155)
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About
#3 of 290 hotels in Sunny Beach
Location
4.6
Cleanliness
4.7
Service
4.4
Value
4.4
Travelers' Choice
In the Sunny Beach resort area on the Black Sea. 3 to 7-story building and garden villas. Situated directly on the beach. Sun loungers and parasols on the beach (additional charge). In a 14,500 m2 garden together with the Riu Helena Park Hotel. 2.5 km from the centre of Sunny Beach. 28 km from Burgas airport. Credit cards accepted: MasterCard, Visa.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Billiards
Children Activities (Kid / Family Friendly)
Wifi
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Airport transportation
Car hire
Business Center with Internet Access
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Russian, Bulgarian
Location
55Somewhat walkable
Grade: 55 out of 100
38Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Sunny Beach 8240 Bulgaria
Getting there
Rental CarsSee all Sunny Beach rental cars
530Reviews104Q+A100Room tips
Reviews
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Wouldn't recommend Staff rude, rather unpleasant when we arrived we noticed our safe wasn't working, member of staff arrived and fixed the issue, we said thank you, and he stood in the doorway with his hand out, me and my partner started unpacking very awkwardly and he said "have you got something for me" We wanted to leave hotel immediately. we felt very uncomfortable. We were b&b , food was ok! You get a free spa voucher at check in which was a nice touch, but be aware when you book you will feel forced into upgrading the treatment for more £ Will never return
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Helena Sands is part of Helena Resort which has a sister hotel called Helena Park just over a foot bridge. We actually booked to stay at Helena Park as it is all inclusive and Helena Sands if half board. When we arrived we were booked into the Sands but still all inclusive ( I found out later that the Park was virtually closed as Covid had reduced guest numbers). The hotel was excellent and the food choices and quality were amazing. Our room had a kettle and a fridge ( the fridge had drinks in it but they were chargeable), a free to use safe and TV. There was a fridge in the lobby bar which had bottles of water that were free. Pool towels were free to use (you got a card for them at check in). The balcony had a washing line and table and chairs. Unfortunately you couldn't have an iron in your room due to health & safety! The hotel was full (200 rooms) and my only slight disappointment was there was only one hot drinks machine and one toast machine at breakfast. However, I would come back at the drop of a hat.…
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Food was excellent. The bar staff not as friendly to the all inclusive guests. Rooms great and clean. The entertainment took a lot to be desired it was very poor especially for the children. One hour then nothing. Lacked that special touch but could be down to after covid … things take time to recover. Enjoyed it but wouldn’t.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A really beautiful hotel, well positioned on the edge of Sunny Beach. The food was excellent, with a great selection, but the evening entertainment was limited while I was there (September 22). Plenty of beach loungers and a lovely pool area. Worth hopping on a bus to visit Nessebar, such a beautiful little old town, but beware, the buses are very, very packed ! I was so pleased that I had chosen this hotel, as its position made it so much more relaxed than the more central hotels. I would certainly stay in this hotel again, if I go back to Sunny Beach.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
From start to finish the staff at the Helena Sands were excellent, helpful, friendly and polite, the food in the restaurant albeit a buffet service was excellent and the best all inclusive I have had. The hotel suite although now needing new carpets and a decoration was of a very good size and spotless as we're all communal areas. The bar area was a good size, the staff friendly, however in my opinion the local spirits left a lot to be desired. The overall ambience of the bar area was spoilt as it seems to be the 5 star hotel used by the local Bulgarian Mafia, as mentioned by other reviews. Overall though if you could pick this hotel up, "minus the Bulgarian Mafia", and place at my next all inclusive I would be well happy. Overall Sunny Beach is a good holiday destination, we've done it once and that was enough.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We arrived the week before the end of the season and everywhere was starting to close down. We were originally booked into Helena park but were moved to Helena sands a few weeks previously. As we were all inclusive this was also the case at this hotel. The hotel was probably beautiful when it was built but it is starting to show its age now. The people on reception were lovely and very helpful. The bar staff not so much as a smile really. On all inclusive you can only use the lobby bar and the bar at Helena park for your drinks. The pool bar and the inside bar at Helena park was a much more pleasant atmosphere as the lobby bar felt a bit like a Bulgarian mafia convention at times. The animation team that does the mini disco were lovely and tried hard to give the kids a great time. The food is a typical all inclusive menu. Quite edible and I am sure there is something for most pallets. The drinks on all inclusive were all local spirits and very generous measures. The bedrooms are a little tired and dated but very clean and there are no English channels on the tv except for the 24hr news. There is a mini fridge with a few drinks in that were complimentary. The beds are very firm and I did not find them comfortable but I like a softer mattress. The cleaning staff are amazing and beds are made and rooms cleaned every day. We had a great time at the beach and were lucky with the weather. The outdoor pools were very cold but the indoor pool was fine for the kids to splash around in.…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
my friend and i were booked to stay in the helena park but were put here instead. the hotel is very clean . food was good but i found it sometimes to be just luke warm . pool is absolutly freezing , so we tended to go to the beach as the sea was slightly warmer than the pool . there was no entertainment in the evening which for me was very boring so we went out in the evenings . the hotel is not really geared up to be all inclusive , the pool bar , beach bar , and fish restaurant were not part of the AI package , so for drinks you had to keep going inside. rooms are very spacious and cleaned daily . Sunny beach resort is nothing special but the beach is lovely . Over all i enjoyed my holiday here and would return
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have visited this hotel already 6 times. It is the best holliday hotel that I know. We always enjoy the time here. It is a great place for children. The beach is just great. Hotel has its own beach and swimming pool. Service is really top. We love the food. The hotel is quiet - it is at the end of Sunny Beach and all the noise is far away. Excellent Illy coffee. Money exchange for fair rate is directly at the reception. There is a small indoor pool and fitness center. Top quality rooms with 5 star service. It is really a top choice. I can higly recommend you this place. I guarantee that you will be fully satisfied.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Sea view rooms are the best.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel is nice, food is good, no complaints there. Pool very cold. Unfortunately we can’t recommend it because of some of the male staff, they are unpleasant, rude, we ask for weak drinks ( alcoholic ones ) & they make them so strong they are undrinkable. We had booked for Helena Park & didn’t know until we arrived, that we had been put in the Sands, this is not a AI hotel but obviously they have to honour our booking, they seem to resent this, but that’s not our fault that we are in here. They , including some reception staff, are making our holiday here very unpleasant, if we could, we would have left within a couple of days. We dread going to the bar. We work hard for our money & regret giving them any of it. The cleaners are friendly & the lady in the Park hotel bar is very nice, what I would expect from hospitality. Such a shame that people think it’s acceptable to treat people like this, disgusting really. Lovely hotel, absolutely ruined by some staff, we feel like we are a real inconvenience to them, it may be because it’s getting towards the end of the season, which is no excuse, I imagine they like repeat bookings, i can’t think that many people would come back here.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We have just returned from a week at the Helena Sands hotel. We had a lovely sea view room with a balcony which was very roomy with a fantastic view of the Black Sea and the pool area. Our room was a little dated and the carpet was badly marked, but the room was clean. The food was plentiful and fresh and as we were half board we had breakfast and dinner included with our stay. The free beds and parasols on the beach were good to have and the water looks pretty clean. There was a little bit of vegetation floating around and of course the jellyfish were still in residence. They are pretty harmless but not my favourite to share the sea with! The hotel is located to the far north end of Sunny Beach which appealed to me as it was a bit quieter and not in the middle of the madness that is Sunny Beach of tacky stalls selling plastic rubbish and fake goods. All in all we had a good time and I would recommend staying here.…
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$100 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace helena sands hotel
FORMERLY KNOWN AS
Riu Palace
LOCATION
BulgariaBurgas ProvinceSunny Beach
NUMBER OF ROOMS
190
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Claim Your ListingHELENA SANDS HOTEL $83 ($̶1̶0̶9̶) - Updated 2023 Prices & Reviews - Sunny Beach, Burgas Province, Bulgaria
Frequently Asked Questions about Helena Sands Hotel
Which popular attractions are close to Helena Sands Hotel?
Nearby attractions include Amigo Bar Sunny Beach (0.3 miles), Disco Orange (0.7 miles), and Alibi Beach Bar (0.5 miles).
What are some of the property amenities at Helena Sands Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Helena Sands Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Helena Sands Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Helena Sands Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Helena Sands Hotel?
Conveniently located restaurants include Khan's Tent, Hawaii Restaurant and bar Sunny Beach, and Euphoria Bar & Grill.
Are there opportunities to exercise at Helena Sands Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Helena Sands Hotel have airport transportation?
Yes, Helena Sands Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Helena Sands Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Helena Sands Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Helena Sands Hotel?
The staff speaks multiple languages, including English, Russian, and Bulgarian.