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Helena Sands Hotel

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301 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Hartlepool, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Lovely hotel,booked sea view ended up looking out over the dustbins.When we complained found reception staff were not interested.The hotel itself is very nice,but there is no entertainment at all on a evening.There is entertainment over at the other hotel but when we asked about it they said it would cost 24 levs per person.The hotel is also quite a... More 

Helpful?
Thank Heather C
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

For the first time in Sunny Beach and it was a pleasant surprise to stay in this hotel. Employees very kind and tolerant, smiling and giving excellent service and responded to every request. The view from the room is amazing, stunning. I'd love to stay in this hotel again. Equal !!!

Helpful?
Thank Shlomitna
U.K.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a 7 night stay. My wife & I booked, then decided to invite two family members (3 rooms in total, all with sea view). We arrived at 3 a.m. and were advised by Helena Sands that they had upgraded us to a larger room. Blow me down, they gave us the PRESIDENTIAL SUITE. The suite... More 

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Thank SunGod-UK
Rotherham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was my first time holiday in Bulgaria what a pleasant surprise . And we couldn't have picked a better hotel The helena sands hotel was a complete surprise it is a first class luxury hotel.very clean great food with the settings around and within one of the best I have stayed in thank you to all the staff for... More 

Helpful?
Thank john b
Greater London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

just returned from a weeks stay here and am feeling very dissapointed.this hotel itself is beautiful but thats where it stops.....i have never encountered so many rude people in my life,there is no please or thankyou,no friendly smiles from staff and the overall feeling is not very nice.The hotel is amazing,rooms lovely and decor is outstanding but sadly thats where... More 

Helpful?
Thank holidayqueen2016
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of my favourite hotels in the resort! Rooms are very well furnished, the staff is super friendly and helpful. The view from the rooms is amazing! The gardens are designed with style and touch of romance - perfect place for weddings! Food is very good. Just a great place to stay and enjoy a nice vacation!

Helpful?
Thank Maria I
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel, light spacious rooms, stunning views over the bay that I just couldn't get enough of, excellent service all round. The food was great, massive selection of everything, even plenty to satisfy my fussy appetite. Anything I wanted I got and the whole experience was just perfect. The beach is just a stones throw away and it is right... More 

Helpful?
4 Thank A13X81
Bewdley, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is good I would say about 4 star rather than 5, outdoor pool colder, indoor smaller but warmer. The quieter end of sunny beach, thank goodness. Unless you travel outside this area, just nothing but tourist stalls, shops, places to eat and beach. Sorry Bulgaria but would not come again. Okay for young ones but bit too boring for... More 

Helpful?
1 Thank Faded
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The art around the hotel is amazing. The only thing that is 5star. Really nice but cold pool. There is a heated indoor pool with showers and a toilet. the pool area is very nicely decorated. Still haven't seen where we exchange beach towels? Not much information on arival. More Germans than British staying here, which isn't a problem but... More 

Helpful?
1 Thank Aiysha H
Luton
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Stayed at the Helena sands hotel and it was a great hotel to stay at. So clean and the pool was wonderful. Breakfast included with lots of choice. If we returned, it would be to the Helena sands. Salon, fitness centre, room service and much more. Great for the family or couples.

Helpful?
3 Thank Matthew B
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
In the Sunny Beach resort area on the Black Sea. 3 to 7-story building and garden villas. Situated directly on the beach. Sun loungers and parasols on the beach (additional charge). In a 14,500 m2 garden together with the Riu Helena Park Hotel. 2.5 km from the centre of Sunny Beach. 28 km from Burgas airport. Credit cards accepted: MasterCard, Visa. ... more   less 

Additional Information about Helena Sands Hotel

Address: Sunny Beach 8240, Bulgaria (Formerly Riu Palace)
Location: Bulgaria > Burgas Province > Sunny Beach
Price Range: $63 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helena Sands Hotel 5*
Number of rooms: 190
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Also Known As:
Riu Palace Helena Sands Hotel
Helena Sands Hotel Sunny Beach, Burgas Province, Bulgaria
Hotel Style:
#2 Luxury Hotel in Sunny Beach
#4 Family Hotel in Sunny Beach
#5 Romantic Hotel in Sunny Beach
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