just arrived back from marvel hotel and to be completely honest could not wait to return home. The food was the same everyday chicken or pork or some crap in sauce worst food ever to make matters worse the staff were plain rude and ignorant would not help you to busy on their mobile phones or smoking and kissing and cuddling in front of the guests. The reception manager had a ego bigger than the building strutting around like a prized prat my wife asked to change some money as they have a money exchange dept on site only to be told by the manager to go to the supermarket. There was no entertainer on EVER, On the last day we was told to check out by 12pm but we were not being collected until 9pm the manager cut our bands of so we could not use the all inclusive facilities but were shocked to find other people leaving at the same time were allowed to keep their all inclusive bands on because they were Bulgarian etc. not English. AVOID at all costs as looks can be deserving the hotel looks nice but what lies beneath buyer beware.…
I usually review trip advisor before booking and take the good wirh the bad and virtually every time I have made a good choice..... sad to say I made a major mistake with this one....i am writing this review in the hope to save other brits the disappoint and from wasting their money on this all inclusive. The good bits.. Hotel is in good condition and the rooms are nice and it is located a 5 min from beach. Now for the rest... 1. Lifts.. only 3 lifts that can take 5 people ( less with an average size Bulgarian also in with you). It is 7 floor property. There is only one Buttton to stop the lift on each floor up/or down, so people are going up to the top to come down.. by the time it reaches us the lift is full with people, which bright spark thought that this is how lifts should work. Oh and the lack of queueing manners.. they are all ignorant and need flogging and to be enrolled in to a queue awareness course. 2. Food.. if you read the other reports on food they are correct.. Afternoon snack.. cold chips and cold pizza. Breakfast boiled eggs that looked like they had been over heated or heated multiple times (yoke with green bits), fried eggs with runny bits.. multiple continental cheese all tasting of nothing. Mish mash of cold meats.. not really a wide choice. Evening meal.. a selection of food that they are encapable of keeping warm.. everything is cold and tasteless. My kids are surviving on chips and pizza from outside. Wrt food we have all experienced the European obsession for piling plates sky high and then leaving 3 quarters.. this result on food running short in the serving trays... and why oh why would you let little children get heir own food.. what a waste. I am sure they don't allow this in their own homes... My title says "if from UK....." this is because the Bulgarians seem to be eating all the cold food in good style with plates piled high.. I am.assuming that this is how they like their food... longing for some food with taste.. maybe be a kebab from wilmslow Road Manchester.... sorry started dreaming a bit... BTW I am on day 3 of 7 day holiday (prison sentance) All the other brits here have have same experience.. cannot wait to get back. 3. Swimming pool... now this is a strange one.. my son suffers from excema, we have never had any issue with pool water, but this place..... when he went in on the first day my son said the water was salty an tasted a bit.like vinegar...after 10 min he said his skin was burning and got out. Another family heard this and they said their son had had the same reaction and they had also complained. My son had blisters on arms and legs, I took photos and got him in the shower. On the pH scale, anything under pH 7 is acidic and vineger is an acid.. thats what the taste was. I complained to the manager who said that they had the water tested and it was normal, i said how canmit be mormal if it has done this to my son. He said seems that it is only the UK guests that are complaining....he said there was nothing he was going to do about it. I complained to the holiday company and they said rhe same.. so a summer holiday with no pool... BTW the black sea here is warm and nice.. 4. Service.. very poor.. not a friendly staff in sight, don't know the meaning of customer service or how to smile and to be honest they don't care if brits come or not, there are enough Bulgarians here who are used to be treated badly because they themselves treat people badly... seems like a dog eat dog sort of place. So this hotel not for us, infact Bulgaria not for us, not particulary cheap dispite what reviews are saying. B y the way if you are muslim or jewish, not a hilal or kosher sign insight.. I hope this review may save someone a lot of money and a miserable time especially if you have kids…
We had an amazing time at the hotel. The kids were very happy playing at the pool and we were able to relax. The staff were very friendly and polite. The food was delicious and the restourant had aways something new to offer. We updated our room to sea-view and it was the best decision, amazing view and a very comfortable and clean room. We are very happy with our holiday and will be choosing Marvel again the next time we come to Sunny Beach.
I stayed in this hotel for a week. The service was very professional. The food was very delicious and diverse. The rooms were being cleaned regularly as well as changing the towels and the sheets. The hotel is less than 5mins away from the beach but honestly I preferred sunbathing near the pool as it was very nice atmosphere. I strongly recommend visiting the place. Coming back next year!
I had 2 weeks at this hotel.food was cold every day even if you were first in.the pool had a quarter of the tiles missing so loads of people cut there feet. The hotel had a spa which they rented out and it never got cleaned even after complaining. Everywhere your looked something needed painting or fixing. The staff were lovely an the animation team run by lora were brilliant. 1st an last time in Bulgaria and its not as cheep as people make out £3 a pint£10 basic meal.happy meal at macky ds £7.50
We are very happy with the stay from the moment we walked in to the moment we walked out of the hotel. When we arrived we were greeted by the lovely staff at reception. They were very helpful, since this was our first holiday in Marvel and Sunny Beach. The food at the hotel was very good and there was something new to try each day. The location of the hotel cannot be any better: very close to the beach, away from the noisy clubs, but still only a 15-20 min walk from them. Perfect for a family vacation, excpect us again next summer.
We spend a week in hotel Marvel with my family and for sure not the last one! My daughter loved the Animation team. Staff were friendly and make us feel welcome from day first. The beach is jut 5 minutes walking but still we spend most of the time by the pool. I like the variety of restaurants and bars - 2 restaurants and snack, 3 all inclusive bars. The food was delicious and varied. The apartment was spacious with a lovely sea view and well cleaned. Can’t complain about anything. Thank you once again! We will see each other next summer!
I will start first with the staff, because for me they are most important. The house keeping was excellent. They were gentle, not disturbing us and the room was tidy every day. The people in the restaurant are working hard and fast to keep everything top up and clean. After diner we were going to the lobby bar and the boys and girls working there were very friendly. We even became friends with some of them, they gave us good tips for places to visit around. They speak English, don't be shy to speak with them. The food in the restaurant was plenty. We were eating something different almost every day. The overall staying excited our expectations. Staff, food and the hotel in general was at a top rate.
After a rough year me and my family had a very pleasant holiday. The staff at the hotel were very friendly. We are very pleased by the staff of the reception, they helped us expirience Sunny Beach to the fullest. The food was very good and there was a lot of options so we had new things to try every day. The beach was 5 min away, but most of the time we spent at the pool. The rooms were clean and the maids were lovely. I would be returning next year.
Its really nice hotel with very friendly staff on first lane. The beach is like 5-7min walking, bars are like 10-20min either. The food was unbelievable delicious and served in good plates. The “Head chef” its looks like really good guy. The rooms are quite big and every single day cleaner come to clean it. The people on Reception was kind and really favourable as nowhere else till now, i really like them.