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Zefir Hotel

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Zefir Hotel
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191 Reviews from our TripAdvisor Community

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Showing 159: English reviews
wales
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

It caters for Germans, not for British tourists.The food is all german. people are so rude at this hotel. german entertainment they dont want british at this hotel, good bar opposite hotel called john smiths bar a bit outthe way from sunny beach but you can catch train outside hotel for 3 lev

Helpful?
Thank yipeeeee
Eastbourne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Would just like to thank you for excellent service, cleanliness, lovely staff. You make our holiday memorable, we loved your hotel and your country a special mention to the lovely young lady on the money exchange, our service lady on 3rd floor, reception staff and concierge always there to help, we were in 343 front of hotel. We will return... More 

Helpful?
Thank lynne831
cheshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Very out dated 30 years ago maybe acceptable but not now staff very rude, not washed there hands after visiting toilet, pizza dropped on floor then served, bin men walk in kitchen every morning,after emptying bins then collect their breakfast. Dog has been in kitchen with woman that works here staff chopping onions outside, food coming backwards and forwards to... More 

Helpful?
Thank cheeseman

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North Yorkshire, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

We went early September for two weeks and in summary our experience and findings... Check in: Fast efficient and no bother at all. Very helpful lady on the reception desk Room: No Aircon. We had amazing weather and at times would have helped and I expect in the height of summer it will be unbearable. The room was clean and... More 

Helpful?
Thank leebuckingham1973
Level Contributor
12 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We went all inclusive for a week and by day 5 we wanted to come home. The room was a little tight and the camp bed provided for our 12 year old was horrible. So much noise from the bars outside. The food was all German which is ok but it was the same sausages every day. More Bulgarian food... More 

Helpful?
Thank Stanleigh
High Wycombe, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Would not recommend this hotel if you are British. Staff are so rude never smiled the whole week and indoor barman ignored you if you were british. Only two staff appeared to speak some english, a real problem when there was a medical emergency.Room okay if you're pool side, if not noisy bar opposite, broken sink and dodgy electrics although... More 

Helpful?
Thank 798hazelc
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Just come home today from staying at this hotel for a week. It caters for Germans, not for British tourists. The food is awful. Rooms horrendous. The staff are rude and don't speak much English at all. Sunny beach itself is beautiful. I don't recommended British tourists to stay here

Helpful?
Thank Pauline E
Hotel_Zefir, Leiter Gästebetreuung at Zefir Hotel, responded to this review

Dear Pauline E, Thank you for your comment on TripAdvisor. We are so sorry to hear that we were not able to meet all of your expectations during your recent stay as our main objective is to create an ideal vacation for our guests. Depending on the holiday season our guest structure in regards to nationality can varify. Nevertheless we... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We thought this holiday is gonna be nice and everything will be the same as we booked 3weeks ago. The first thing what was annoying is the staff... Everybody was unfriendly they never said hello or bye .... in the bar working one man who was ridiculously rude, we want to but coffee and one Bulgarian couples came after us... More 

Helpful?
Thank Nikoleta S
Hotel_Zefir, Leiter Gästebetreuung at Zefir Hotel, responded to this review

Dear Nikoleta S, Thank you for taking the time to share your recent experience. We’re sorry that we did not meet all of your expectations during your recent stay. Please note that our staff is sensitive about guest satisfaction and we truly regret if language problems of some team members left on you the impression that they are unfriendly. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is full of Germans, food only catered for Germans. No English food at all. So if your English don't come here I'm all inclusive and I've had to eat & drink out I'm not a fussy person but honestly it's the worst hotel ever I paid £475 for a week but I wudnt even pay £150 don't come... More 

Helpful?
1 Thank Tracy T
Hotel_Zefir, Leiter Gästebetreuung at Zefir Hotel, responded to this review

Dear Tracy T, Thank you for writing a review on TripAdvisor. We regret for not having met your expectations in some areas like our food offer. You can imagine to cater for many nationalities can be sometimes quite challenging but we always strive for ways to improve our services and had therefore a professional training. Furthermore we apologize that you... More 

Enniskillen, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I will give you pros&cons decide for yourself #rooms r clean and enough space #plenty selection of food #close 2beach and shops etc #staff not friendly at all #showing passports to other guests#will not serve at bar when there chatting amongst themselves #alot of family's sick vomit ect #glasses not at all clean #cleaners ignore "do not disturb" sign #cleaners... More 

Helpful?
Thank dimondspider
Hotel_Zefir, Leiter Gästebetreuung at Zefir Hotel, responded to this review

Dear dimondspider, We are very disappointed and sorry to see you were less than satisfied with some services at our property. Excellent guest satisfaction is of enormous importance to us and on reading this review we will pay more attention on your mentioned points. However, we thank you for your honesty and that you remarked the good work of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking

Additional Information about Zefir Hotel

Address: Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Price Range: $16 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Zefir Hotel 3*
Number of rooms: 275
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Also Known As:
Zefir Hotel Sunny Beach, Burgas Province, Bulgaria
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