Hello and Welcome to Riva Park Hotel website! For those who are looking for a pleasant and comfortable stay at the beautiful Bulgarian Black Sea shore, the Riva Park Hotel offers completely renovated and stylishly furnished rooms with a park or swimming pool view. The rooms in the Riva Hotel are decorated in soft pastel colors, modernly equipped with anything that its guests might need for a cozy and comfortable stay. The hotel consists of four buildings, each of which has 90 rooms. They are surrounded by a beautiful green park which spreads over an area of 13 decares, safeguarded and enclosed. The complex offers tranquility and at the same time fast and easy access to all attractions of Sunny Beach Sea Resort. At 150 m away from the beach, at 400 m away from the Police Station and the polyclinic, at 100 m away from the central walking lane, the Riva Hotel offers a quick communication and a peaceful stay at the same time. In order to make your stay more pleasant and fulfilling, the Riva Park Hotel offers a Trade Center on its territory with lots of various stores and services. A first-class restaurant, lobby bar and outdoor bar to the swimming pool are available for the guests of the hotel. The younger guests of the Riva Park Hotel have been taken care of as well. There is an especially prepared amusing children's playground and a children's swimming pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English, Russian, Bulgarian
Location
Sunny Beach 8240 Bulgaria
Hotel Riva
153 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Quite a good hotel for the price. The hotel was clean and nice. The rooms the same. Pleasant people at both the reception and the guards at the pools. When we booked this hotel we had taken into account that some meals we would eat out. The people who clean the rooms are also very nice. We were here for 10 days and our room was upgraded by 1 star without us asking for it
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Date of stay: June 2024Trip type: Traveled with family
Room Tip:Vinbaren til venstre er verdt en forsøk...nydelig vin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is i know, the management of the hotel is reading this reviews, so i am trying to write in english.
Location and surrounding The hotel is not directly at the beach but you can reach it by foot in 5-10 minutes. The beach is nice and clean, but very full. I can recommend to buy your own sunshade at one of the numerous shops on the way, because the rent for the sunshades and the sun loungers is with 30 leva per day for two loungers and one sunshade very expensive. Directly next to the hotel is a bus stop. From there you can explore the next cities and many sight seeing spots. There are also many supermarkets, a bakery, cosmetic salon and some nice restaurants, bars and clubs in the immediate surrounding, this was very cool. Nevertheless you are able to relax in the hotel, because you will not hear anything from the noises outside the hotel.
Service we felt not really welcome in hotel Riva. Some of the receptionists and the waiters in the restaurants are not even speaking English, from my point of view, this should be the first requirement for an employee in a hotel with international guests. Maybe it was, because we were German guests, but we do not receive a smile at any time at the reception (except from two people) or in the restaurant. We do not expect to meet some German speaking staff, but English would be really really great and helpful.
Restaurant and meals One of the most important aspects in an all inclusive vacation is the food. Unfortunately only the breakfast was eatable here. There were different kinds of eggs and sausages, if you are an early bird, you will get different kinds of bread (but not if you come after 8:30.....), some more or less fresh fruits and cereals. Breakfast was OK, but also there is much room for improvement. We were 2 or 3 times for Lunch and Dinner during our vacation. The food is made with to much fat and dill and there is undersized selection. In nearly every meal is dill, why are you doing that? For Lunch and dinner there were 4 different kinds of meal, not more. Every day potatoes with dill, no other side dishes. Every day tomatoes and cucumber, nothing else. Almost every day chicken nuggets or chicken wings. My friend is a vegetarian, there was no chance to have a full meal for her on any of the days during our stay. So we were forced to eat outside! Salads with scrambled eggs from breakfast as a topping, sorry this is a no go. In total you will not be able to eat healthy there, especially when you are vegetarian. I am not a vegetarian, but also for me it was difficult to find something delicious. There should be more variants for almost everything (salad, side dish, meal, fruits, bread, cold cuts...) and less convenience food. Luckily there are many good restaurants near the hotel...
Rooms The hotel was renovated two years ago, so everything is new, fresh and clean. We were lucky with our room, it was nice, quite and the housekeeping was great. There is a very good working air condition, a small flat screen (but in a vacation you should not need a bigger one) and clotheslines on the balcony. Just a floor mat for the bathroom would be great.
Animation We did not participate on the actions you were offering, but it sounds and looked nice and fun. The animation guys were great with kids and also with the adults. The Pools are clean and very nice, there are two of them in the hotel.
I think we would not visit Hotel Riva again, because of the bad food and the unfriendly service employees.
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Date of stay: August 2016
Rooms
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Within our stay at riva hotel the only downfall is the checking in and out and we didnt see anybody english but maybe thats just everywere else our room was nice and clean but on arrival it stank if cigeretts beds and deco are good fresh sheets and towels garenteed a good sleep pool area was quiet nobody fightin for beds plenty of sun all day pool water is clean staff are friendly hotel has free wifi but its not reached in your room so there is wifi to buy at reasonable prices the otel is in a good area of sunny beach just around the corner from the stretch of clubs bars restaurants shops n clothes shops i enjoyed my stay and would possibly come again
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Date of stay: August 2015
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Block c has nice view of pool area morning sunshine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riiva, Manager at Hotel Riva
Responded Aug 14, 2015
Hi Kristy, Thank You very much for the great review of our hotel! We work really hard to offer the best accomodation service in Sunny Beach and I'm glad to see those efforts pay off on Your last Visit. Our staff is friendly and nice becuse we have the best guests and we've fugured out what makes every guest happy: cosy and clean rooms, beautifull garden and pool, nice food. Please introduce yourself to me the next time you come in, and I'll make sure you get the 5-star treatment you deserve. Please reach out to me directly at hotelriva@abv.bg. Hope to have you back soon! With much appreciation, Victoria L. | Hotel Manager
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I’ve been on holiday with my family. I would say that except for the large rooms, everything else is disappointing. The food is poorly prepared with poor quality products and is repeated every day, mostly fried and for breakfast every day there are fried and boiled eggs! Alcohol is of unclear origin. Internet is only in the lobby, although the offer says that it is also available in the room. The staff speaks mainly in Russian, although we are located in Bulgaria. We left the hotel a day early but they refused to refund me for the parking which is paid in advance. Yes, and one more thing, don't let your children drink the juice from the machine, you risk walking with a stained mouth for several days. Zero entertainment for children and the children's corner quite dangerous!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Bad food.No Wi-Fi in the room. Bad alcohol. Too much money for nothing!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality and price in the same floor! Its was nice opinion for me. I wanna say thanks for big team Hotel Riva youre nice. The territory was very big and beautiful. The room was with garden view which is nice. About the food…. Was great. I very enjoyed. Drinks was ok. But in the total Im spend a good time in this hotel. Thanks
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If u ever want to go to sunny beach, DONT think about trying this hotel. I cant even use the name hotel on it. It looks like a building from second world war! At first i thought it was just a simple hotel, but when we arrived, we got totally choked. It's dirty all over the place, even the beds are dirty! they don't even clean the hotel room, they only sweeping the floor. It's no aircondition so we had to sleep with the door open. At first we got a room with a big O tree in front of the potio, so when we arrived we got welcomed by some discusting bugs. Then after one night we decided to ask for another room, when i told the staff of what i felt about the room, he jus laughted at me. I had to ask what kinda service this is, and he told me to talk with the woman who run the place, but she couldnt even speak english so we jus had to take the other room she afforded us. It was a litle better because we didnt have to deal with the tree, but it was as dirty as the first one. The hotel is very old, so it's also mildew all over the place. This is not good for anyone! And if u want to take a shower, do it in the morning. Its no warm wather in the night, so if u do, u will have a very cold suprise. They also have a pool there, pretty much dirty too, but the worst thing is tht the staff are using the pool wather to brush the floor around the pool area. So all kinda dirt is going straight in to the pool every time they dip the brush in the wather. They also have this cleaning ladies, who suppose to clean the room, but they give u dirty sheet's, who been layin on the floor outside the door bfore they get to ur room. And be ware; they dont knock on ur door bfore they go in. We ordered breakfast too, but never got to taste it. And am glad we didnt, i cant imagine what it taste like! We also got food poisoned from the food in the area, so be careful!! I hope they close this hotel so they cant trick other guests to go there. I hate Apollo for this one! They dont know what service is!!
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Date of stay: August 2014Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riiva, Manager at Hotel Riva
Responded Aug 3, 2015
Dear Carinarhan, We sincerely apologize that you found your visit disappointing. Please note that all you experienced during your visit is in the past. Now the hotel is owned by new team and all is refurbished. No dust, very clean rooms with brand new furniture and Air conditioning. All bathrooms are made from scratch with new equipment. The garden and the swimming pool are new too. Please visit our new website and explore photo gallery at TripAdvisor to assure yourself. Please reach out to me directly at hotelriva@abv.bg if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!. Kind regards, Victoria L | Hotel Manager
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Due to this only being a 2 star Hotel, we were expecting very little in the way of home comforts and new the accommodation would be basic, so we did not have very high expectations, which was fine as it would only be a base to get a shower and sleep. However, on arrival I can only describe the sight before me, as akin to seeing a hotel in the Gaza Strip at this current time as you could see where holes had been made in all the doors and they had very poorly patched them up and only painted to where they could reach.
We were placed on the 4th floor which was fine, but it must be noted if you suffer from any disability this hotel is a 'no no' as there are no lifts, so it was not an easy task carrying your luggage up 4 flights of stairs. On entering the room, there was an extremely fusty smell as if the room had not had a window open for the last 50 years. However, we were determined not to let this bother us and managed with the balcony doors open. However, when going to bed I soon found the terrible smell, it was due to old blankets being placed in between the sheets and therefore made the bed smell horrible and you were left with a lingering smell up your nose and on your body when you woke in the morning, that's if you managed to get to get any sleep at all, as the bed was like sleeping on a concrete block. My husband lifted the mattress to see if he could do any DIY to make the bed more comfortable, unfortunately the base had collapsed and the mattress had compressed into a pancake, therefore there was not much to be done with that, my husband even tried sleeping on the concrete floor as a last desperate measure.
Seen as we had paid for half board, we did go down for breakfast, again it was less than basic and i pitty anyone from the UK who had gone with kids as there was definitely nothing that they would have found edible. There was no choice at all, i laughed at my husband and stated it is how i imagine food would have been served in a concentration camp as you just lined up and a very surly lady just plonked a heap of gruel on your plate, it was absolutely diabolical. My husband then very kindly named it the 'slop house'.
The only good thing about the room was the shower as it was quite powerful, but there was no separate cubicle and therefore everything in bathroom got drenched when a shower was taken, and if you turned it on full, the shower head would fly up and hit the ceiling, or take aim through the bathroom door as you were unable to shut it, due to it being that warped.
When on holiday I usually enjoy most of my days around the pool, not this time, the pool was only waist height, and was a hole dug in the ground with a liner in it and the water was not a very nice colour, the pool area was comprised of some very dodgy concrete tiles, which were poorly laid, as most of them were sticking up and can only be described as an accident waiting to happen.
There was no aircon and the windows were only single glazed so every sound throughout the night was heard, which also added to being sleep deprived. We were placed in the new part of the hotel, so I dread to think what the old part was like.The only positive is that the hotel is only 5 minute walk from the beach.
We did try to see the funny side of it and soldier on. However, after the 4th day and very sleep deprived and with 2 bad backs we did eventually concede and moved into the hotel Glarus for the last 3 nights of our holiday, which was absolutely fantastic.
Due to this review, people are probably thinking I am a moaner and was expecting too much, this is not the case as I have had many cheap and cheerful holidays in one star hotels, which honestly have been like the Hilton compared to Hotel Balkan.
Please all you holidays firms, stop advertising this hotel and taking hard earned money from the British Public, they deserve better!!!
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Date of stay: July 2014
Rooms
Location
Service
Trip type: Traveled as a couple
Room Tip:Do not pay your hard earned to cash to stay in this hotel as you will be very disappointed and it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riiva, Manager at Hotel Riva
Responded Aug 3, 2015
Dear Vicky, Thank you very much for your candid review of your recent stay at our hotel. Really apologise for your bad expirience during your holiday in Sunny Beach. You're right if you earn hard your money you deserve to spend it wisely and get fair service. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about all aspects of the hotel. It is a pleasure to announce that since this summer the hotel is completely refurbished by the new owner and the staff is new as well. Our rooms now offer air conditioning, new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! Regarding the yard we turned it into beautifull garded and build a new swimming pool. We have take very seriously our guest's requirements about the meals so always we offer plenty and fresh food. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at hotelriva@abv.bg if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, VictoriaL. | Hotel Manager
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Amazing hotel!The service is excellent,the food is delicious and it is close to everything...a few steps away from the beach.Of course-the prices are normal and the stuff is friendly...Honestly I recommend you to go there on your next vacation.
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Date of stay: August 2015
Rooms
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrived there around 2 weeks ago early in the morning, our taxi arrived outside the hotel and I cringed and asked the driver if this was the balkan he smiled and chuckled and asked me why I booked this hotel and this was just the beginning of our holiday.
Went down for breakfast early next day what can I say my dog gets better fed the food was disgusting slop-gruel would be a nice word for this food.
The pool is in a pit filled with plastic.
The staff are young and don't care.
Oh and take your own toilet paper as it is kept away under lock and key.
I don't what else I can say about this hotel I will never set foot in this one again my advice if your heading to Bulgaria don't go less than 3/4 star as this one is rated 2 star I'd say half a star.
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Date of stay: July 2014
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riiva, Manager at Hotel Riva
Responded Aug 3, 2015
Dear Paul, Please accept my apologies for the bad expirience you had last summer during your stay at Balkan hotel. I am happy to inform you that all inconveniences are already in the past as now the hotel have a new owner and hotel management dealing with the tough task to proove all is changed already. We are a keen team of professionals who work day and night to provide the best customer expirience. Please visit our website and review the pictures at TripAdvisor's gallery to see yourself what we have done so far. Please reach out to me directly at hotelriva@abv.bg if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!. Kind regards, Victoria L | Hotel Manager
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I honestly can't understand why there are so many bad critics when in other sites the hotel has really good ratings and that's the reason that we choosed this hotel. We just came back and me and my 35 guests had an excellent experience. The Food was great, the personnel were kind, understanding and helpful. We highly recommend this hotel for both groups, individuals and families.
The rooms were spacious and the beds were comfortable. The hotel and the public areas were really clean.
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Date of stay: May 2016
Rooms
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Sunny Beach area.
PRICE RANGE
$71 - $144 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Balkan Hotel
LOCATION
BulgariaBurgas ProvinceSunny Beach
NUMBER OF ROOMS
360
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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