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Chaika Street 149 Cascadas Family Resort, Sunny Beach 8240 Bulgaria
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Traveler (314)
Room & Suite (104)
Pool & Beach (86)

About

#7 of 274 Specialty lodging in Sunny Beach
Location
4.2
Cleanliness
4.4
Service
4.1
Value
4.3
Cascadas Family Resort is an apartment complex with a unique combination of strategic location, innovative exterior and interior solutions, excellent sports and entertainment conditions for each member of your family; it is open to its guests all year-round. Cascadas Family Resort has the status of a gated apartment complex with controlled access. The resort offers small and large studios, 2 room (one-bedroom) and 3 room (two-bedroom) apartments, all of them are cozily and stylishly furnished and offer self-catering options, laundry, ironing; they are equipped with separate air-conditioning, cable TV and Internet, private terraces with balcony furniture. Part of the facilities: -8 pools, including a Salt-water Olympic Pool; -4 Outdoor Jacuzzis; -Family & Eco Parks with Relax zones, Waterfalls, Fish Lakes, Swan Lake, Turtle Lake; -Kids Playgrounds and 2 Mini Aquaparks -2 SPA Centers, Beauty Salon -Sports Hall of Health, Fitness club, Outside Fitness; -4 Thematic Restaurants
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Kitchenware
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Russian, Bulgarian
168Reviews36Q+A10Room tips
Traveler rating
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Jenny C wrote a review Sep 11
Birmingham, United Kingdom9 contributions8 helpful votes
+1
This is a privately owned apartment in the Cascadas resort (apartment A39 in block 9). This apartment is nothing to do with the hotel, you can’t check in at reception or even get a map of the resort from reception but you can use the pools and grounds which are stunning. To get in the owner uses WhatsApp to Google translate and sends an employee of hers to meet you. The Employee knows about 3 words of English- once you are shown to the apartment she then takes the £200 Bulgarian levs off you in cash but will not give a receipt- we asked for one several times. So already felt on edge and like we were going to be ripped off. We arrived late at night - be aware there is nothing at all in this apartment so couldn’t even make a coffee or get a drink as all the resort shops where shut. We went straight to bed- there is a double bed and single arm chair bed that is only suitable for a child (I was staying with my mum and was expecting to be able to use the small bed but couldn’t). The bed has a very firm mattress which at first seemed good but both of us were waking up aching especially as the pillows are the thinnest pillows I’ve ever known and lumpy. The air conditioning is also directly over the bed so you can either sleep with the air conditioner blasting directly on you (it’s freezing) or be too hot by turning it off, neither of us got more than a few hours sleep each night due to being so uncomfortable. In the morning is when we saw the state of the room, it’s described as a deluxe apartment but there isn’t even a toaster or microwave. There are jars in the room that have obviously been used by other people but not cleaned as powder is all over the jars, there is a sandwich toaster in the room but it was filthy covered in someone’s old cheese!!. We put up with this as we knew we wearnt going to be using the room much, The bathroom was our biggest issue, it is tiny but has a washing machine shoved in there. There are no shelves or full length mirror. The shower tray wouldn’t drain, there wasn’t anything obvious blocking it, but also the tray was leaking at the bottom and soaking through onto the bathroom floor, and the shower door didn’t shut fully so had to shower at a funny angle to avoid even more water on the floor, as the week went on this got even worse everyday and my mum ended up slipping and hurting herself, it meant the bathroom was filthy dirty. we contacted Agoda to see if we could get a refund for last two nights stay and move to another hotel but Agoda & the owner refused, the owner sent round the lady who took our deposit and her husband who had a look - he plunged the shower but couldn’t fully fix door or the leak at the bottom. And said he would speak to the owner and be back in 5-10mins- he never returned- the owner then WhatsApped to ask what time we were leaving the following day, I asked when someone was coming back to sort the shower but she ignored me, the following day 10 mins before we had said we were leaving a plumber turned up!! The owner obviously used us to let the plumber in!! The owner knew there was a problem with the room hence having to get the plumber in but still wouldn’t give a refund (we would of changed hotels a few days prior if we could of got a refund) The lady did come and gave the deposit back which was very annoying to have 200 Bulgarian levs left on our last day!!. Agoda did not assist in any way to help try and resolve our issues, we felt very trapped as had paid such a big deposit on arrival- Agoda just say there is nothing they can do as the contract is with the owner not them. My advice is that the resort is so gorgeous if you can find another apartment (looking at different websites other apartments look much nicer- toaster microwave, fitted kitchen and bathroom- rather than items just placed I.e fridge and washing machine) then you might have a much better holiday- this is apartment a39 in block 9 - it is advertised as deluxe but is lower standard than bad student accommodation/ cheap motel. Also there was a previous guests coat left in the wardrobe, leak under the sink and there is no WiFi in the room only WiFi is down by the pools and reception. The pool areas are amazing so beautiful there really is 10 pools, all nicely decorated and good size with beautiful gardens all around. The cascadas restaurant we had two breakfasts at- very expensive though, first time was nice second time was very unwelcoming.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Emily M wrote a review Aug 2022
Harrogate, United Kingdom87 contributions40 helpful votes
+1
Property's Favorite Review
A family resort. It is exactly that. A place where children can be entertained all day in the various swimming pools or play parks. It's a family resort & although caters for couples, I wouldn't recommend for this type of holiday. Mainly die to the amount of young children running round the resort unaccompanied. 10 swimming pools, children's pools & quieter pools including the Olympic pool which you can actually gets some lengths in. Some tiles are damaged, but all pools are clean & no harm can be caused. The resort has a supermarket for all essential shopping plus a few extras. The Chocolate Cafe is amazing, very cheap ice-cream! Costa Coffe is available. The grounds are maintained by groundstaff who work tirelessly to keep it attractive. Plenty of areas to relax in & find some shade. Our apartment was a 2 bed apartment with air-con & wifi. Kitchen has all you require for self catering. The shower was the only disappointment, only because we are used to a power shower! We went bed & breakfast option. The breakfast was amazing! Buffet! Plenty of fruit, good range of breads & pastries. Hot & cold breakfast 😋 Coffee machine & fruit juices. The breakfast really was excellent, the staff kept everything well stocked. The gym/fitness suite was the only disappointment! The photo suggests a very different experience. Most of the cardio machines didn't work. Treadmills were in need of maintenance. The weights machines were old, but did the job. Not a very nice environment though. Could do with a revamp. Location ideal, far enough away from the beach strip at night (noise) but walkable distance to enjoy. It is just a resort as is the area so not much to do other than swim.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Avoid a ground floor or room off the stairs. Check the air-con works in all bedrooms, it gets hot...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kersh2692 wrote a review Sep 7
Lancashire, United Kingdom1 contribution
Not sure where to start with this review, 1st impression on arriving were ok, it’s a big complex with lots of different areas! We were a family of 7, 4 adults, 3 children aged 17, 12 , 8. Before we arrived (4 weeks) I emailed the hotel asking for our rooms to be as close together as possible, this was not granted & we were in 2 separate blocks completely, 12 & 21. We payed close to £6000 HB for 1 week so our expectations were quite high! We booked a 2 bed deluxe and a 1 bed deluxe apartment. After arriving in the 2 bed apartment (3 adults & 2 kids) we were highly disappointed, we were on the 6th floor in the furthest corner possible, it was like it was a spare room no one had stayed in for quite a while, cobwebs all over the windows, dust on the floors, bedding & pillows were badly stained. The balcony was tiny with a small round table & 2 chairs, could barely fit one person on it let alone 5! Dining table with 4 chairs! I rang reception straight away asking to be moved, was told by a very rude receptionist that this wasn’t an option as they were fully booked! Things got worse when our son went to the loo and the whole toilet seat and lid fell off! Reported to reception along with an issue where the shower tray flooded the whole bathroom after one shower which meant we were all wading in each other’s dirty water as the water did not drain, this was all reported Friday evening, .nothing was fixed until Wednesday! My other half decided to fix the toilet seat as we got sick of waiting! The girl and boy on reception basically don’t care especially if you’re English, half of the resort is owned by Russian/Polish so they are favoured over English! Food was awful, stale and warm at best! Same every other night! The saving grace of this ‘hotel’ and I use the term loosely as it’s more of a residential complex , are the grounds, pools and pool bar! The only member of staff who took the time to even say good morning etc was the lifeguard at the waterfall bar pool! Staff are rude, service poor, not once was our roomed cleaned or bedding changed, we had clean towels left twice in seven days and that’s it! I have put a complaint into Jet2 and am still awaiting a response, it was my 40th birthday whilst we were there and we made the most of a crap situation, we ate out most nights & made our own lunches the food was that bad. The reviews that says it’s the best AI they’ve ever had are fake reviews or it’s the wrong hotel as AI is not an option here! AVOID!
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Review collected in partnership with Jet2holidays
Date of stay: August 2022
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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adrake wrote a review Sep 2
Appleby-in-Westmorland, United Kingdom7 contributions6 helpful votes
MASSIVE DISAPPOINTMENT!!!!! Avoid if you are English... Food on half board was disgusting, absolutely terrible quality and SELECTION. Staff are SO rude, especially in the Italian restaurant and the 'chocolate cafe'.... so much to learn about hospitality when tourists are bringing money into the country and keeping alot of people in jobs.!! Totally mis sold about what the resort has to offer, only the 2 restaurants open, the only bar shuts at 6 and hardly any entertainment, no 'theme nights' and 'show cooking' as advertised. Alot of Russian owned apartments on the resort and we felt extremely uncomfortable with the attitude towards the British. Pools all freezing and tiles falling off everywhere, 2 of our party received bad cuts due to this. We will not be returning to Bulgaria anytime soon, and are taking complaints further with Jet 2. AVOID!!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Luke B wrote a review Sep 1
Bradford, United Kingdom43 contributions16 helpful votes
We did a bit of a tour of the Black Sea coast and spent 3 days at Cascadas resort. For our 3 days we paid around 360leva (£160). We were shown to our apartment in the huge complex - the apartment all very new and modern, however attention to detail was poor. It wasn’t clean, very dusty, floor dirty, and the draining board had mould on it. We also found open service panels (water etc) that really took away from the feel of the place. The complex has a lot of facilities - however a lot of them aren’t working or really aren’t up to standard! We asked about a few things on the complex map with the reception and their knowledge of the complex was poor. We asked where the therma spa was to be told ‘somewhere near here’. It infact was not in operation and we were informed by a cleaner it had not been open for a long time. The fitness centre is poor. Very limited facilities, no staff, and patrons hogging equipment. The spa in the gym wasn’t working, empty jacuzzi and no sauna. The ‘turkish bath’ is just a hot room with a couple of sun beds, and a steam room. It smelt of mould. No ‘hamam experience’ as advertised. The massage centre was closed. The buffet was closed. The restaurants are expensive compared to others in the area. The complex mini market is expensive, just outside the complex are 2 other shops for almost half the price of the hotel one for a lot of essentials. A lot of the pools are overshadowed by the huge buildings, difficult to find somewhere nice to sunbathe. The hotel is around a 10min walk from the strip, 20min walk to town centre. This was 15leva in a taxi in the day, 30leva at night (night rate). The cleaners only come every 3 days so replenish towels and other supplies, we had to ask reception for toilet roll and were told we had to buy it from the complex mini market. We found a friendly cleaner who gave us some extra (2 rolls supplied in the room for 3 days). The maps around the complex are outdated and it can be difficult to find your way around - our apartment block was newer and not even on the maps around the complex! We will not be returning. Several other hotels in the area have similar facilities for a similar price - will try those out next time!
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Parking is difficult around the complex - 20leva in the complex per day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tray wrote a review Aug 2022
1 contribution2 helpful votes
Staff have very poor English and couldn’t help with the removal of an hornet nest under bedroom window and on balcony reported 5 times even one of the staff came to look. And said we get it removed, never did!! my disabled son is allergic to wasp!! Couldn’t open the window or sit on balcony , toilet seat broke day after we got there , toaster blew the electricity, breakfast was really standard flys would be all over the items that weren’t covered. Soons as other guest knew we was British they would snap there neck to look down at you and point at my sons wheelchair and look disgusted that he was walking!! Just because is legs aren’t broken doesn’t mean he don’t need it not all disabilities are visible!! If thinking of going to this complex do you research before hand and find a British oriented one
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Elena D wrote a review Aug 2022
1 contribution1 helpful vote
I was a guest between 13-16 Aug, booked one appart for 4 persons. The room was basic, pretty spacious and with a nice balcony, but it was not cleaned, full of dust. Breakfast is basic, not with many options to chose and the food is not always fresh. The staff is rude, they do not speak English very well and in some situations, they are pretty agressive. The beach is pretty far, but the fact that you have 10 swimming pools, you don't need actually the beach.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jammydevs955 wrote a review Aug 2022
1 contribution
Me and my friend quickly looked at these reviews and the photos and assumed it would have maybe 3 pools and a few bars but we wrong. It is like it’s own village complete with 9 pools, gym, restaurants, cafe, spa and most things you could ever need. Had an amazing stay. All the staff were on the whole friendly just be aware of Bulgarian culture being maybe deemed slightly rude compared to British culture. Also my Ukrainian cleaner (I think called Dasha) was very lovely. Happy to chat and we discussed how me and my friend may have kept our room a little untidy from time to time. You can stay other places or pay for better rooms in other hotels but this place is the best for pool, drinking, relaxing and kids activity options. The hotel also helped with booking our water park tickets at action aqua park nearby and other request we wanted. Would stay there again. If the hotel reads this your cleaners deserve a raise!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ed1burgh wrote a review Aug 2022
Edinburgh, United Kingdom29 contributions15 helpful votes
Great hotel, great food, best AI ive been too! The added bonus of the onsite restaurant too which is a must!! location not the greatest but I knew this when I booked, the hotel has everything you need on site and provides a free shuttle bus into pomorie I'd go back to this hotel!
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Review collected in partnership with Jet2holidays
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Jo_Jo_0908 wrote a review Aug 2022
Lancashire, United Kingdom6 contributions2 helpful votes
+1
Currently here as a family of 7, 4 adults and 3 kids age 17, 12 & 8. We booked a deluxe 2 bed and deluxe 1 bed apartment, there are 5 of us in the 2 bed apartment which is supposed to accommodate 6 people, there’s only 4 chairs around the small dining table and 2 chairs on the tiny balcony which is also crammed by a clothes dying rack and air con unit! we seemed to have been given a bog standard apartment rather than a deluxe, the pillows and sheets (a single sheet each on a double bed and 1 pillow each) have stains on them, cobwebs all around the windows, toilet seat fell off on day one, after visiting reception twice and being told someone would be there straight away and waiting in the room for 40mins no one showed up, then reception ignored the phone when I tried calling so my partner just fixed the seat it himself, although the lid is still on the floor. The shower tray overflows after one 5min shower and floods the bathroom so have to wait 20mins for it to empty before the next person otherwise we’re just wading in everyone’s dirty water, also been reported but no one has appeared to sort it. One bathroom between 5 people is a nightmare! Only the TV in the main living room works. This is all just the 2bed apartment! The 1 bed apartment had no electric for a day, but seems to be more geared up for 6 people, has 6 chairs round the table, 4 chairs on the balcony but only 2 adults staying in there! It’s all very bizarre!! The food is pretty basic, we’re half board but have gone out for evening meals. Overall we’re not overly impressed, it’s my 40th birthday tomorrow so we’re making the most of an average situation! I’m not one to leave bad reviews and usually see the positives but I’m struggling with this one! We’re in Cascada 12 A48 if someone wants to contact us to rectify the issues although we asked for a room change within 5mins of being here and was told no! The hotel itself is huge and has beautiful grounds, nice pools and bars!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$25 - $47 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaBurgas ProvinceSunny Beach
NUMBER OF ROOMS
310
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Frequently Asked Questions about Cascadas Family Resort
Which popular attractions are close to Cascadas Family Resort?
Nearby attractions include Erma Spa Turkish Bath (0.6 miles), Action Aquapark (0.3 miles), and Condor Bar 94 (0.7 miles).
What are some of the property amenities at Cascadas Family Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cascadas Family Resort?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Cascadas Family Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Cascadas Family Resort?
Conveniently located restaurants include Funny Pub, Flora Bar & Grill Sunny Beach, and Restaurant Bolero.
Are there opportunities to exercise at Cascadas Family Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cascadas Family Resort have airport transportation?
Yes, Cascadas Family Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cascadas Family Resort located near the city center?
Yes, it is 0.7 miles away from the center of Sunny Beach.
Are any cleaning services offered at Cascadas Family Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Cascadas Family Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Cascadas Family Resort?
The staff speaks multiple languages, including Russian and Bulgarian.