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Hotel Step

Kamelia Area, Sunny Beach 8240, Bulgaria
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Hotel Step
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29 Reviews from our TripAdvisor Community

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Showing 28: English reviews
2 reviews
3 of 5 stars Reviewed June 15, 2016 via mobile

This was an okay hotel. Nothing spectacular. It was nice and clean and the staff were friendly. The wifi is pretty cheap (about £12 for a week I think) and it was fast and reliable. Some nights, it was very noisy. Despite being an 'ex 18-30s' hotel, the reps are all young and are still pushing the 18-30s holiday experience.... More 

Helpful?
Thank Ashley John M
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear Ashley John M, Thank you very much for sharing your experience at hotel Step. Your review is a of great value for us as it mentions points that we can improve so that we provide better service to our guests. Regarding the service at the restaurant, we follow the approach to serve to the guests whatever is prepared first.... More 

Barnsley, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 15, 2016

This hotel as everyone says is excellent. My partner and I stayed 31st May for 2 weeks. It is friendly and always very clean. The towels are changed almost daily and the rooms are cleaned properly everyday. Also the cleaners are very considerate if you are late sleepers. The food was good with a wide selection on offer. It is... More 

Helpful?
1 Thank John D
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear John, Thank you very much for choosing hotel Step for your holiday. We are glad you had a great time. Here at Step we do our best to satisfy the needs of our guests. We are looking forward to welcoming you again! Kind regards More 

London, United Kingdom
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 2, 2016 via mobile

Great hotel so clean friendly staff good restaurant ,10 min from beach and night life ,lots shops close by we did self catering will be back 2017 towels beding changed regular rooms cleaned each day nice pool English speaking staff pleasure to stay

Helpful?
3 Thank gilly5719
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear gilly5719, Thank you very much for the great review. We are glad you liked our hotel and had a great time. We try to please our guests & make sure that they have enjoyed their stay at hotel Step. You are always welcome here! Looking forward to welcoming you again in 2017! Kind regards More 

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed May 31, 2016

Myself and my partner, (50 + 52) have just' arrived home today after spending a week at this hotel, you couldn't ask for much better, nothing was a problem to any of the staff whom are happy and friendly, the location is not the but your are within walking distance,to shops,beach,bars etc, hotel is spotless, meals are very nice, highly... More 

Helpful?
Thank jakki19
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear jakki19, Thank you very much for your positive words! We are glad you had a great holiday at hotel Step. Our guests are our first priority. We always make sure they are happy & pleased! We are looking forward to welcoming you again! Kind regards More 

Hastings, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 29, 2016

Clean, quiet but a short walk to the bus terminal, bus stops and all the action on the strip. The staff really go out of their way to make you feel at home,nothing is too much trouble.Well done !! No hair dryer but there is a lift.

Helpful?
2 Thank janice b
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear Janice, Thank you very much for your review and for choosing hotel Step for your holiday. Our staff is ready to help every guest and make sure they are happy. We are looking forward to welcoming you again! King regards More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 28, 2016 via mobile

Me and my boyfriend stayed here from the 21st may for a week and we could not fault it one bit. The hotel staff go above and beyond to help with any of your needs. They are approachable and very friendly. The room was brilliant, cleaned everyday with a top up of clean towels, toilet rolls and even do the... More 

Helpful?
3 Thank Lilyeva96
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Dear Lilyeva96, Thank you very much for your review. Nothing is a problem for our staff and they are always here to help, so we can have happy and pleased guests. You are always welcome at hotel Step and we look forward to welcoming you again! Kind regards More 

Sofia, Bulgaria
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 20, 2016

I stayed there last summer & I can guarantee you this is a great hotel! It's clean, the staff were nice & everyone was making sure that we were feeling great. They have vouchers for drinks & you can buy one at the bar. They offer vouchers for beer, mixers, coctails & etc. You get 20 large draft beers for... More 

Helpful?
Thank InnaMUFC
Hemel Hempstead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 17, 2015

I am writing this review as i found myself staying at this hotel, it was arranged by amazing Thomas Cook reps as I had to come out to sunny beach unexpectantly this was due to my son having an accident. Sunny Beach isn't a place i would choose, but the young people love it. As a parent i would feel... More 

Helpful?
3 Thank mother97
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 1, 2015 via mobile

Came here for a girly week away with my friend, stay here and hands down can say it was the best place ever. Not far from the strip.. Honestly would stay here again. Staff were so so friendly.. Thank you so much for a brilliant stay! Absolutely loved club 18-30, must try jt

Helpful?
2 Thank Louise B
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 27, 2015 via mobile

Been there twice this year and wouldn't ask for kinda staff the reps are lovely we had Sacha and Jamie and you couldn't have asked for nicer people the boat party's are the best would defo recommend the bands they sell you for all the events it is quite far away from the strip but they do a taxi service... More 

Helpful?
1 Thank Jessie A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Beachfront
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Located in Sunny beach, Bulgaria, Step is a family-run hotel working seasonally every summer since 2007. Our main goal is to become your home away from home. We strive for outstanding customer service and for creating a cozy feel-like-home atmosphere that will allow our guests to enjoy and relax as much as possible. To achieve this we employ friendly customer focused personnel who speak your language. Hotel Step can accommodate up to 80 guests in 27 studios and 6 two-bedroom apartments. All room units are equipped with kitchen facilities to provide maximum convenience for the guests. We are very proud with our beautiful fresh restaurant garden, which leads to the swimming pool that was completed in 2015. We do not have a target group - over the years we have proven that we are equally preferred by youngsters, families and elderly people of all nationalities. ... more   less 

Additional Information about Hotel Step

Address: Kamelia Area, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Price Range: $26 - $88 (Based on Average Rates for a Standard Room)
Number of rooms: 27
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Also Known As:
Hotel Step Sunny Beach, Burgas Province, Bulgaria
Hotel Style:
#6 Best Value Hotel in Sunny Beach
#18 On the Beach Hotel in Sunny Beach
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