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Hotel Step

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Hotel Step
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41 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great family holiday at hotel step, lovely staff, great location away from crazy areas. The hotel is close to shops and restaurants, I can recommend condor restaurant nearby. Fully recommend this hotel.

Review collected in partnership with this hotel

Helpful?
1 Thank Clanhale
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Absolutely lovely hotel. very clean .cleaners cleaned room and changed towels every day .lovely helpful staff . cheap food and drinks served with a smile. nothing was too much trouble you only needed to ask. Definitely stay again highly recommended lovely place 10 out of 10

Helpful?
Thank badgersarse2016
UK
1 review
4 of 5 stars Reviewed 1 week ago

Hotel step was great, even though it was a 18 to 30 hotel as well as a family hotel we found it quiet at night. For us the location was great it's about 15 minute walk from the beach & town center hence the patient night I think. Milan one of the staff was great if told us where to... More 

Review collected in partnership with this hotel

Helpful?
Thank jaynet27
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had a fantastic time in the step hotel for my friend 50th birthday. They made us very welcome. The staff & manager was very helpful. Nothing was a problem to them. The hotel was very clean. Location was good . Air conditioning was included in the price which was fantastic. Just not much room around the pool. But the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Tracey B
Leicester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We went to Hotel Step in August 2016 on a family holiday (5 of us) - we stayed in a 2 bedroom apartment which was much more spacious than we imagined. The best part of the apartment was there were two bathrooms (one en suite and one general bathroom). There were two twin/double rooms and then a sofa bed in... More 

Helpful?
Thank RChohan16
Stavanger, Norway
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel in it's selg was great but our room was only cleaned twice and this only happened because we asked them to clean despite the information in the website saying there is supposed to be cleaning 7 days a week.

Review collected in partnership with this hotel

Helpful?
Thank 710emma
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Thank you for sharing your experience at hotel Step. It is thanks to reviews like yours that we are able to address problems in the hotel operation and find solutions from them. Cleaning of the rooms is supposed to be done every day and we apologize that this was not the case with your room during your stay. As a... More 

Warrington, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Rooms are very tidy and the hotel overall is very modern and clean. The pool area is a good size although many of the sunbeds are in the shade by early afternoon. There is plenty of choice with the food at a reasonable price, would stay again definitely.

Review collected in partnership with this hotel

Helpful?
Thank 682jack
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Thank you very much for your review. We are very glad to hear that you had a great experience at hotel Step during your holiday. Keeping our guests happy is what we are aiming for and it is nice to receive such positive feedback. Looking forward to welcome you again next summer! More 

East Grinstead
1 review
5 of 5 stars Reviewed 2 weeks ago

Went away with the idea of a cheap party holiday so tried to get the best value for money! This hotel was incredibly clean, staff extremely helpful and happy all the time, as well as the food being spot on! Despite it not being a club 18-30 hotel, the reps still visited and we were involved in everything (even the... More 

Review collected in partnership with this hotel

Helpful?
Thank georgia862
Milton Keynes, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great little hotel with very friendly and helpful staff. We went in a group of 7 ranging in ages for a cheap(ish) get-away. The hotel is modern and offers all the amenities you would require for a self-catering holiday whilst having a smaller family-run feel to it. Has a very laid back approach which was exactly what we wanted... More 

Helpful?
Thank ric112
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Thank you very much for sharing your experience at hotel Step. We are glad that you had a good holiday. Taking care of our guests is our priority and we are glad that you felt that during your stay. With regards to the cleaning of the rooms, we have now hired an extra chambermaid in order to able to provide... More 

Milton Keynes
1 review
4 of 5 stars Reviewed 3 weeks ago

Great hotel, great staff who really look after you. The only downside was the cleaners didn't clean the room every day. This was not a big issue and I would definitely recommend this hotel and stay again

Review collected in partnership with this hotel

Helpful?
Thank Chucklestravels
StefanGeorgievStep, General Manager at Hotel Step, responded to this review

Thank you very much for your honest review. Our goal is to provide excellent customer service and we are pleased to hear that our staff efforts are appreciated. As for the cleaning of the rooms, our contract with the tour operator requires cleaning only once a week but our chambermaids try to clean each room every day. However, sometimes it... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Located in Sunny beach, Bulgaria, Step is a family-run hotel working seasonally every summer since 2007. Our main goal is to become your home away from home. We strive for outstanding customer service and for creating a cozy feel-like-home atmosphere that will allow our guests to enjoy and relax as much as possible. To achieve this we employ friendly customer focused personnel who speak your language. Hotel Step can accommodate up to 80 guests in 27 studios and 6 two-bedroom apartments. All room units are equipped with kitchen facilities to provide maximum convenience for the guests. We are very proud with our beautiful fresh restaurant garden, which leads to the swimming pool that was completed in 2015. We do not have a target group - over the years we have proven that we are equally preferred by youngsters, families and elderly people of all nationalities. ... more   less 

Additional Information about Hotel Step

Address: Kamelia Area, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Price Range: $26 - $61 (Based on Average Rates for a Standard Room)
Number of rooms: 27
Reservation Options:
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Also Known As:
Hotel Step Sunny Beach, Burgas Province, Bulgaria
Hotel Style:
#11 Best Value Hotel in Sunny Beach
#14 On the Beach Hotel in Sunny Beach
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