The worst hotel what I have seen! Everything was dirty. The room was very small for family. The furniture was broken, toilet was broken all stay and FOOD was very disgasting. Only lady from HSK was very kind.
It has nothing to do with the photos and I wouldn’t recommend anyone to go in this “hotel” . Rooms were dirty and disgusting, bedsheets and towels were dirty and walls cracked. The hotel manager was really rude and dismissive after we told her our concerns. Also the food was very bad and the utensils were dirty🤮
Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.…
We were here for a short trip in Sunny Beach. I am glad that we finally choose this hotel, instead a 4 or 5 star hotel. Here, the staff is awesome, friendly, the rooms are very clean. Nice view, quiet location, good drinks, the food is alright. Overall, I am very satisfied with my choice. I will definately go back here.
This hotel is very good. Very kind staff - beginning with receptionists through waiters to charladies. What I can't leave out - the animation program and animators. Animators are very kind. Every day except Wednesdays are some activities (darts, archery (with plastic arrow because of safety), water polo..) And for kids there are also activities - drawing, dancing, playing games and so on. At 8 pm there are "kid's disco" and from 9 pm there are different activities - disco for adults, black box (you are guessing on base of describe).. Very varied programme. Food is there excelent too. Hotel is close to the sea, just few meters away (throught side aisles so it's safe) I enjoyed this holiday and I recommend it.
Very nice holiday :-). Close the sea. The animation girl are very good :-). All was good. Good food and drink. Thank you for everything. Tje animation program was very good, every day something :-) :-)
Really lovely hotel rooms spacious very close to the beach bus stop very close shops near also food ok bar man amazing his cocktails are the best room cleaned everyday pool bar closes at 9pm and indoor bar at 10.30pm the pool is lovely with a child section with small slide
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