Arrived for our family holiday (husband and two teenagers). First concern was reviews between site we booked on (Booking.com) differed greatly to trip advisor which stupidly looked at after we booked and paid! Ok we took it on the chin and decided to go with an open mind...it can’t be that bad we hoped! Upon arrival at reception we were ‘greeted’ with a wait over there you can’t check in for 30 mins...ok I’m a big girl but hey a little ‘welcome or hello would be good as a greeting to new arrivals, so we found a seat in the very busy reception area we assumed with other people awaiting check in. The speakers in reception and pool area had music blasting out...great if you have an inkling if a beat but sounded like a poor version of Eurovision song entries! We waited with baited breath at the delights to come...well they didn’t disappoint! We booked and paid for two rooms hmm let’s ignore their booking and put them all together in a family room, same girl who ‘greeted us’ (or not as the case was) showed us the room when we complained. We didn’t relish the thought of sharing with a 15 & 17 year old on different time zones hence booking two separate rooms! We were informed the air conditioner was broken in the 2nd room and to come to reception the following morning..we did and was advised room still not sorted to try later on. We arrived back at reception later that day to be told nope still broken to come back tomorrow! We requested speaking with a manager and after some time another girl appeared who informed us she was reception manager (funny as we asked her earlier and she didn’t say it was her). She informed me our room was one of the ‘larger family rooms and had been refurbished, no way, it was very dated, furniture was in good condition but bathroom was grotty!i said we would take the room without air con... nope can’t have it we were told as hadn’t been cleaned, come back tomorrow! Once again we attended at reception to be told there was a problem with the room! I said I didn’t believe they had ever kept a 2nd room and they admitted they didn’t have another room for us which we booked and paid for! We again asked for the manager and a different person greeted us! They realised they hadn’t got my husband to sign paperwork when we checked in and asked him to sign... er no don’t think so as it says we had two rooms! On a positive note the cleaner for our room was lovely and gave us fresh towels each day and cleaned the room. The rest of the staff were inexperienced and unprofessional. Our breakfast was included but it wasn’t great and very rushed, so we only used it twice. Defiantly would not recommend this hotel, doesn’t take customer service serious, most staff were rude! Does not deserve a three star rating at all, chairs were stained in dining room, view from room was a car park!

Unfortunately we didn't have such a good experience as we would expect from a bulgarian hotel with all inclusive. I see here a lot of good reviews about the meals and perhaps it's a matter of tastes because we didn't like the food.. which is diversified but not enough for all guests. If you don't go in the dinning area from the beginning there are chances not to find anything to eat. The staff is friendly and helpful, except the chambermaids who are making a lot of noise in the early morning by speaking loud to each other, almost screaming and hitting their stuffs to the doors and walls. It' s true that they clean the room every day. As for the room, we got a ridiculously big room with 2 double beds and 1 for extra person (btw we were two). I also mention that we booked a room at TM Delouxe Hotel which I guess is a more fancy version of Tia Maria Hotel, but I don't know because we stayed in the main building of Tia Maria. However, this doesn't matter so much because all buildings have the same dinning area, the pool and the bar. On the whole, the hotel would be a good option for someone who doesn't want to spend too much money and neither too much time at the hotel.

We stayed in this hotel in the noisy resort of Sunny Beach in May and although it may be quiet (being around 20 minutes walk from the lively club and bar strip) for some of the year, we happened to stay during the time when students celebrate their exams finishing or graduation, not sure which but boy oh boy they party loud and late and held major parties in one particular room in this hotel. Lots of rowdy drunken shouting and screaming, on and off till around 2am and no apparent effort from any hotel staff to control of stop the worst of the noise. Hotels and apartment blocks jostle for space here so the outside space for this hotel mainly consists of a swimming pool which looks very clean and well made. There are supermarkets and small shops nearby and you can walk to the main resort drag in about 20 minutes. The touristy island of Nessebar is a couple of miles down the road and you can catch a bus or taxi quite easily to visit this island of sea facing restaurants and a cobbled old town with lots of souvenir and antique shops. We were happy enough with the air conditioned room and small balcony overlooking the pool. Breakfasts were nice, but their attempt at a Mojito cocktail was utterly undrinkable!