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Hotel Gergana - All Inclusive

Traveler (179)
Room & Suite (42)
Pool & Beach (25)

About

#6 of 32 hotels in Albena
Location
Cleanliness
Service
Value
Hotel Gergana is located directly at the beach in proximity to the reserve Baltata, famous for its natural dense forests and rare species. It consists of 293 comfortable rooms and offers All Inclusive meal and beverage services in its buffet restaurant, 2 bars and a pool bar. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. There are 2 lounge chairs and a sun umbrella available per room. They can be used on the beach or at the hotel's swimming pool, which also has a children's section. A children's playground and a six-day- a- week diverse entertainment program for adults and children are at the disposal of the guests of Hotel Gergana. Free Wi-Fi at 1 Mbps is available in all public areas.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Shuttle bus service
Concierge
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
212Reviews
14Q+A
26Room tips
Traveler rating
  • 91
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  • 39
  • 18
  • 11
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Popular mentions
I strongly recommend to choose sea view rooms or apartments. Feels like you can step straight into the sea. Thumbs up for the crew and the administration team, they handled every situation quickly and professional. Good beach, good food, we had a great value for a honest price. Thank you Galina Nikova, the Manager, she knows better why! Vlad Stroe
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Response from GalinaN124, General Manager at Hotel Gergana - All Inclusive
Responded 3 weeks ago
Dear Vlad, thank you for the great review. We are happy, that you choose Gergana hotel for your vacation! We are expecting you next year with all the family:) Cu stima: Galina Nikova General Manager
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Last year I was dissapontied, but this year you make a lot of progress. Gergana Beach is become so as 3 4 years again. Super! Thank you. See you next year again, continue so in the future.. Greatings, Fernando
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Response from GalinaN124, General Manager at Hotel Gergana - All Inclusive
Responded 5 weeks ago
Dear Fernando, thank you very much for the great review. We are so proud, to hear that your vacation in Gergana hotel was so satisfying! See you next year! Best Regards! Galina Nikova General Manager
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Excellent value for money. Friendly & attentive staff, good food, drink, entertainment and facilities. Would definitely visit here again. Only fault was not always milk available for an English cup of tea.
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Response from GalinaN124, General Manager at Hotel Gergana - All Inclusive
Responded Jun 12, 2019
Thank you for the review! It is nice to hear that your vacation in Gergana hotel was so great! We are expecting you again next summer! Best Regards! Galina Nikova General Manager
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This hotel was excellent in every way, all staff were friendly and helpfull. The room was comfortable, with a nice decor, what looked to be newish carpet and was cleaned on a daily basis. The food in the restaurant & at the pool bar was plentiful in selection and of a good quality. The kids club and entertainment was very good. I just don't understand why there were so few brits staying at the hotel? Maybe word hasn't got around yet? They are missing out !
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Response from GalinaN124, General Manager at Hotel Gergana - All Inclusive
Responded Jun 9, 2019
Dear Wendy, thank you so much for the feedback. The team of Gergana is pleased to hear that your vacation was so great. We are expecting you again next year! Best Regards! Galina Nikova General Manager
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My original hotel was not open so Balkan Holidays sent me here instead. I was quite happy, as I have stayed here before some years ago. The location is superb, right on the beach and enclosed by a nature reserve. On arrival in the early hours of the morning, I discovered that the Gergana now has barriers to stop traffic traveling there. The security man at the barrier sent for someone to collect me and I was waiting in the dark and cold for 15 minutes before someone arrived. I have been here before so know it’s safe, but if it was my first visit alone I would have been very scared. The room I was given was overlooking the nature part, and it was just so noisy (frogs mating season!), I asked for the manageress, Galina, who very kindly changed my room. The room was adequate, it was clean and had all I needed, with a double bed, sofa bed, bathroom with shower and a sea view. The wardrobe is single width hanging space and shelving on the other half. There is one small drawer in the dressing table and 2 open shelf bedside tables, no other drawers. I just about managed, but it wouldn’t not enough clothes/shoes/toiletry storage for 2 or more. One member of the bar staff in the reception area need a refresher course on customer service, he ignored me several times to serve other nationalities. I even said ‘excuse me’ a couple of times and I was totally ignored. Fortunately the bar staff in the restaurant area were excellent. The cooked food was fairy basic and repetitive, but plenty of choice with fruit and salads. I was a bit surprised because last time I stayed the cooked food was excellent then, every evening had a carvery item, roast pork, lamb or whole salmon, but not now. The snack bar was also fairy basic too, biscuits, apples, waffles, pancakes and ice cream. I have stayed in lower star hotels in Albena where they had burgers, pizza, sausages, chips, etc. at the snack bar, and although I don’t snack, that’s what I expected here. I feel Gergana was much better last time I stayed, and the barrier is just a nuisance, as anyone who has limited mobility can’t use the mini train outside the hotel, and has to be taken to and from the barrier in Gergana’s golf buggy type vehicle, which even I found very high to step on and off. I found there is also another upmarket part to this hotel, which I looked at. The rooms are super, but sadly, not available to Balkan customers, even as an upgrade. There were only around 4-5 hotels open in the whole resort for my 2 weeks, and virtually no shops open, except the hotel shop and the bazzar in the centre of the resort. The book library was open but unmanned. The daytime activities are not very inspring and evening entertainment is not brilliant, bingo, quiz, karaoke, and games like cards, darts, jenga. Even so, it did get quite noisy in both bars as the evening went on, but it stops around 10.30pm. I found the official opening date for the resort is 1st June, and I like it very quiet, but if you're looking for something going on, don't go to Albena in May. I noticed looking through the comments on Trip Advisor that the management dismiss any negative comments as untrue. They are meant to be constructive criticism on how to make your hotel better. Don’t ignore them, take them on board and act on them.
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Response from GalinaN124, General Manager at Hotel Gergana - All Inclusive
Responded Jun 3, 2019
Thank you very much for your detailed review! We appreciate your opinion and we accept constructive criticism, because we want to make some changes, to be our service more perfect! You are always welcome in Gergana hotel and wish you all the best! Best Regards! Galina Nikova General Manager
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PRICE RANGE
$77 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gergana hotel albena
LOCATION
BulgariaDobrich ProvinceAlbena
NUMBER OF ROOMS
318
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