HOTEL GERGANA

4.0

Location

Cleanliness

Service

Value

Hotel Gergana is located directly at the beach in proximity to the reserve Baltata, famous for its natural dense forests and rare species. It consists of 293 comfortable rooms and offers All Inclusive meal and beverage services in its buffet restaurant, 2 bars and a pool bar. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. There are 2 lounge chairs and a sun umbrella available per room. They can be used on the beach or at the hotel's swimming pool, which also has a children's section. A children's playground and a six-day- a- week diverse entertainment program for adults and children are at the disposal of the guests of Hotel Gergana. Free Wi-Fi at 1 Mbps is available in all public areas.

Full view

Property amenities

Pool

Restaurant

Fitness Center with Gym / Workout Room

Bar/Lounge

Free High Speed Internet (WiFi)

Breakfast included

Room Service

Airport Transportation

Children Activities (Kid / Family Friendly)

Concierge

Dry Cleaning

Laundry Service

Outdoor pool

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Shuttle Bus Service

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Classic

Family

HOTEL CLASS

Full view

Contact

Albena Resort, Albena 9620 Bulgaria

Getting there

Varna Airport15 mi

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Nearby restaurants

See all nearby restaurants

Nearby attractions

Aquapark Aquamania

19 minWater Parks

Palace and Botanical Gardens of Balchik

5 miSpeciality Museums

Nirvana Beach

3.7 miBeaches

Ak yazula baba Mosque

3 miReligious Sites

See all nearby attractions

205Reviews

208Photos

12Q+A

24Room tips

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English

Popular mentions

Beautiful experience

We stayed for 2 weeks, 5 adults and 2 children. The setting is amazing, located directly on the beach. All the hotel staff, were friendly, welcoming and very helpful. Food was plentiful, wide variety of choice. Twice daily BBQ. Cuisine was wonderful rare to find an all…

Date of stay: September 2018

Response from GalinaN124, General Manager at Hotel Gergana

Responded Oct 9, 2018

Thank you Milesh for the great review! We are glad to read, that your vacation in Gergana hotel was so amazing. You are always welcome in our hotel! Best regards! Galina Nikova General Manager

Terrible hotel and staff

We stayed at Hotel Gergana for one week. I have never before stayed at such a terrible hotel. The staff is incredibly rude and the food is the worst. It’s the same every day, and often leftovers. It’s actually the first time I have lost weight on a vacation. The hotel is…

Date of stay: October 2018

Response from GalinaN124, General Manager at Hotel Gergana

Responded Oct 3, 2018

Dear Michael, we are very surprised to read your negative review! Our staff is uncredibly polite and friendly with the guests. In the restaurant there is a plenty of food - always 2 type of soups, 4 types of meat, vegetables, desserts, fruits and ice cream! Sometimes, when the weather is bad, the guests are not satisfied from the holiday. I these rainy days, we are offering so many excursions in the area, but you choose to play cards in the lobby, instead to visit our beautiful region. For us, this is not a reason to write a bad review like this!!! We wish you all the best! Galina Nikova General Manager

beautiful setting

we stayed 2 weeks 2 x couples. lovely setting on a nice clean beach and near to albena centre food was plentiful, tasty. and of good quality,very clean restaurant, snacks available cooked fresh to order in the afternoon, ice cream available all day,rooms are clean and we had…

Date of stay: September 2018

Response from GalinaN124, General Manager at Hotel Gergana

Responded Oct 1, 2018

Thank you for the review! We take seriously the criticism about the pool staff. We appologize for their behavior and we will make some changes.... Anyway, you are always welcome in Gergana hotel! See you next year again! Best regards! Galina Nikova General Manager

+1

Terrible experience!!

We just left the hotel (one day earlier than we should), and I couldn’t wait to share my experience at this hotel, because I think other people need to know that this hotel is not what they are expecting for. Firstly, it is not a 4* hotel how it’s written everywhere you search…

Date of stay: September 2018

Response from GalinaN124, General Manager at Hotel Gergana

Responded Sep 11, 2018

Your review is very away from the truth! Our hotel is 4 stars, not 3. We know very well, that the building is not brandnew, but the service is on high level. When you came for check-in, you received 2 standart rooms with sea view side by side. All the rooms in the hotel are absolutely the same - doesn`t matter if they are on the 1st floor or on the 10th floor, A or B section. Your behavior was unacceptable - with threats. Nobody was rude at the reception and nobody wanted to cheat you. We gave you a opportunity to choose between many rooms and you picked up 2 in the end. Also, by ckeck-in you received description for all inclusive in romanian language, written by me personally. We have not so many guests from Romania, but we respect them as any other nationality. The pool area is clean and the water is blue as a sky!!! The parking is 10 euro per day and this information is written in our website and everywhere in the resort! We wish you all the best! Galina Nikova General Manager

Bulgaria, VARNA - albena

This area is English minority and German, Russian and romainian majority! English are looked down on as staff in the area outside the hotel in the central areas shops,bars,buses, shuttles all very rude to English they shut u down and don’t want to know it’s our first time here n…

Date of stay: August 2018

Response from Galina N, General Manager at Hotel Gergana

Responded Aug 26, 2018

Hello from Albena! I`dont think you are talking about our hotel. Maybe you are in another hotel. Your review is not true. We love english people. We have so many nationality in the house, so I can not take this serious. Our team wish you all the best and welcome in our hotel! Galina Nikova General Manager

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What drinks are included in the all inclusive-price? Can you specify "local drinks"?

Does the rooms have a kettle? And do they supply beach towels please? Travelling 8th sept thankyou

Hi, yes there is a kettle, but you need your own beach towels. Have a great trip!

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We are looking to book our family holiday next year 2019 to the Hotel Gergana which looks amazing, we are going to Albena this August but staying elsewhere so I hope we can visit to have a look around the hotel and I have already emailed the hotel to ask but no reply yet. I this a good hotel for a family with young children? Am I right in thinking that the rooms have a mini bar and does anyone know what's in the mini bar and prices of the drinks please? Which brand drinks are included in the All Inclusive e.g Pepsi Max, Fruit Juice, Draft Lager Zagorka which is great? Does anyone know how far it is to walk to the main strip in Albena from the hotel please? Many thanks

Hi, the hotel is just 10min walking distance from the main strip of Albena and yes it is a young kids friendly hotel.As for the minibar and drinks selection sorry can’t remember that detailed.Hope this helps