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PrimaSol Ralitsa Superior Aquaclub

Traveler (234)
Dining (36)
Pool & Beach (36)
Certificate of Excellence

About

#3 of 32 hotels in Albena
Location
Cleanliness
Service
Value
Certificate of Excellence
PrimaSol Ralitsa Superior Aquaclub Hotel is situated in peaceful green surroundings 850 metres from the beach in Albena. In 2014 the hotel became part of the German chain 'Primasol'. It offers comfortable accommodation in 285 luxuriously modernized rooms and 15 villas, corresponding to the European standards for category 4 stars. The lobby bar, the restaurant, the foyer and the hallways are completely renovated. All guests staying at the hotel receive free entry and access to the water attractions of the adjacent aqua park Aqua Mania. The Hotel offers Ultra All-Inclusive services with beverages served 24 hours a day. The guests can enjoy 2 outdoor pools for adults and children and an indoor pool for free. At their disposal are a main buffet restaurant, Rai Beach Restaurant offering lunch, 2 a la carte restaurants, a snack bar, lobby bar, currency exchange, playgrounds, tennis courts, parking and more. Rich animation program is offered in the hotel six days per week. A fridge and a safety box can be rented at at additional charge. Free shuttle bus on every 30 minutes to Rai Beach Restaurant is available for the guests. 1 free umbrella and two sun beds per room on the beach are available for the guests. Free Wi-Fi at 1 Mbps is available in the hotel lobby and public areas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Indoor pool
Free breakfast
Tennis court
Water park
Babysitting
Free internet
Wifi
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
TV Channel One Russia
Good to know
HOTEL CLASS
HOTEL STYLE
Modern

Location

Full view
39Car recommended
Grade: 39 out of 100
11Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
295Reviews
28Q+A
12Room tips
Traveler rating
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Popular mentions
The hotel was clean and very well equipped. The reception adorable and very helpful with all my questions and most importantly always very positive. The restaurant same clean and friendly with lots of variety. The beach restaurant as well very clean and friendly. The beach itself well organized and clean too. The beach toilettes were even sparkling! Honestly I don't think I could have been more pleased! What a lovely holiday! Thank you to the whole team! Of course having the aquapark next door is also nice.
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Response from GerganaH31, Manager at PrimaSol Ralitsa Superior Aquaclub
Responded 4 weeks ago
Dear GwenBeimSiggy, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to welcome you back to the hotel in the near future. Gergana Hristova Manager Primasol Ralitsa Aqua Club
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Ralitsa is superb, rooms spacious, staff courteous & friendly, aquapark entry FREE. sunbed on beach, bar on beach for use of all inclusive,free dine around one dinner & one lunch per stay in various places. There are 3 out door pools ,plenty of sun beds. Free shuttle bus to & from beach. Great variety of food for all tastes, will be going back for two weeks in 2019. Very inexpensive. highly recommended. Currency exchange in hotel better rate than at home. Stayed with son daughter in law & 2yr old granddaughter and not forgetting my Wife.
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The beach is great, modern rooms and good food. But .....the human resource is a problem and the informing tourists. 1. They cannot speak and understand english neither at elementary level and they have not a polite attitude. 2. The employes from the reception are not able to give a correct information in any language and their attitude is unprofessional, especially M.Ivanova ( or Ivanovna), who had a very arrogante and superrior attitude, like the hotel is their own. I think a tourism worker must have a polite behaviour, even with romanian tourists, not just german tourists, because this is discrimination. 3. In the dining room there is no supervisor, and the busboys ( waiters) are very slow, discourteous and they said us we have the right to use just one fork - when I demand an other fork- this is unacceptable. Many tables are dirty. Maybe it is necesary to buy more dishwashes...... 4. Many of the chairs from the beach are broken, but nobody from the staff noticed this. 5. The display panel, with trips and enterteinment is in a dark side, hidden from tourists - in other hotels the panel is at the entry or at the dinning room, where every body can see. 6. At the pools ( including ralitsa superior) there is no service staff. In conclusion, the location is good but what a shame the services live it to be desired and the selection of human resources is improper. The tourism of 4 stars means not just to feed the tourists and to clean the room, because the details, the employees, their attitude and a correct information makes the difference.
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Response from GerganaH31, Manager at PrimaSol Ralitsa Superior Aquaclub
Responded Sep 18, 2018
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback of your stay. I am sorry to hear that you weren't satisfied with the competence of our staff.We will ensure your feedback will be given to all. we hope to be able to welcome you back on a return visit to Albena resort. Gergana Hristova Manager hotel Primasol Ralitsa Aqua Club
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We’ve spent 13 amazing days at the PrimaSol Ralitsa Superior Aquaclub villas in the beginning of August with my wife and our two daughters - 14 and 17. This is our second holiday in this part of Albena resort, back in 2016 we stayed at Hotel Vita Park villas, which are just 100m away. If I have to make just one statement in comparison - what a difference an animation team can make. We were smitten by their warm attitude, endless jokes, inventive games and entertainment evenings. Our biggest concern for this holiday was our older daughter approaching 18 and possibly being bored in a family resort, but on contrary, she declared this was her best holiday ever. The villas were lovely, being recently renovated, comprising a family room, a second bedroom, small kitchen, a bathroom and a toilet. The villas were clean and tidy, with A/C in each room and balcony on each side, allowing for easy drying of bathing suits and beach towels. They were about 50m from the restaurant, which offered buffet type food with salads, soups, pastries and cakes and at least 4-5 different choices of main meal and endless supply of fruit and veg, all to a very good standard, much tastier than the ones we get in the UK. The Aqua Park entrance was about 200m from the villa we stayed and as a guests to the complex we got unlimited free access. Back in 2016 we spent a lot of time in the Aqua Park entertaining ourselves, but this time we were mostly around the pool as the animation program was very engaging. Our daughters loved all the activities and participated numerous times in the games and the water park races. We also went a few times to the beach, which was quite nice, lunching at Rai restaurant, which serves Ralitsa PrimaSol Hotel complex. The food was good and it was quite convenient, as we didn't have to go back to the hotel, spending the whole day at the beach. We did parasailing and other extreme water activities there, much to our daughters’ enjoyment. In conclusion, a great family holiday, would definitely recommend Albena as one of the few places on the Bulgarian sea coast which preserved its natural charm and tranquility. Ralitsa PrimaSol Hotel complex is suitable for both types of family people - those who love water parks and being engaged with other guests in games and races and those, looking for a quiet and relaxing holiday.
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Response from Gergana H, Manager at PrimaSol Ralitsa Superior Aquaclub
Responded Aug 21, 2018
Dear pmarinov2015, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Gergana Hristova Manager hotel Primasol Ralitsa Aqua Club
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We were accommodated during the period 16..06-23.06. at this hotel where I found very good accommodation and meals. The yacht is also very nice and clean. The problem with this hotel is that it steals from new rooms being "relieved," by 150 RON. This happens with the manager's permission that replicated me as he did not steal in the hotel and that I had to rent a safe. accommodation in room C room 116 and it seems that the cameramen ladies who are in charge of completing the income from tourists' bags work in the INCLUSION zone, THE GREAT GRID ON WHICH YOU HAVE MONEY AND VALUES. ALL COSTS FOUND
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Response from Gergana H, Manager at PrimaSol Ralitsa Superior Aquaclub
Responded Jul 6, 2018
Dear Chiscan R, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that you felt like our managment agree if something is missing from our guests rooms.When you spoke with the GM he advised you to rent a safeif you have values to deposit( this is written also in the Hotel rules for our guests to be safty). Please note that your concerns have been passed on to our housekeeping management Thank you and look forward to seeing you soon. Gergana Hristova Manager Primasol Ralitsa Aqua Club
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PRICE RANGE
$98 - $234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ralitsa hotel albena, ralitsa albena
FORMERLY KNOWN AS
Hotel Ralitsa
LOCATION
BulgariaDobrich ProvinceAlbena
NUMBER OF ROOMS
285
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