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It's my first time to stay in a 4* hotel and it was a terrible experience. Pool and spa were dirty and the the rooms were old. All cuisines were too spicy that we couldn't have anythings except bread and sweet.More
Thank Navid A
Response from Wasantha_BCH, General Manager at Berjaya Hotel ColomboResponded 4 days ago
Thank you for your review. We apologize for not meeting your expectations. The concerns in your review have been seriously considered and taken up at our meetings & staff training sessions for investigation and necessary improvement. We once again thank you for taking...More
The hotel is really beautiful. The view from our room was very beautiful! The staffs at the hotel are very helpful and friendly. Excellent service. Delicious food. Nice and clean rooms. Would highly recommend this hotel!More
Response from Wasantha_BCH, General Manager at Berjaya Hotel ColomboResponded 1 week ago
Thank you very much for your wonderful review with high regards of our beautiful clean room with good sea view, friendly staff, service and the food. Your words of appreciation are worth of being valuable prospects for those who search for comfort and...More
Was there for an evening event. The buffet had a hair in the chop suey. When brought to the notice of chef it was simply removed from plate!!! The air conditioning was malfunctioning and despite numerous complaints and requests to rectify it, despite assurances of...More
Response from Wasantha_BCH, General Manager at Berjaya Hotel ColomboResponded 2 weeks ago
Thank you for your comments on your recent stay at our Hotel. We apologize for inconveniences caused to you. The issues concerned were investigated seriously to take appropriate action with necessary improvements. Hope you can consider and give us another opportunity to replace...More
Liked the spacious rooms and beach view .
Breakfast spread is good . Overall a decent hotel at reasonable prices . Located in Mt Lavania. Quite serene and peaceful. Fresh air and nice Resturent on the beach .More
Thank Subhasish B
Response from Wasantha_BCH, General Manager at Berjaya Hotel ColomboResponded 3 weeks ago
Thank you for your valuable comments regarding our Hotel facilities which made your stay pleasant and comfortable, i.e. spacious beach view rooms, breakfast spread, reasonable prices, etc. We are delighted that you had a peaceful stay at Berjaya Hotel Colombo. Whilst thanking you...More
Very average property generally chosen by package tour and group tour dealers. They don't have proper veg food and the tea they serve is awful. It is very far from the international airport. The staff is thin and non-responsive. The overall presentation is poor.More
Response from Wasantha_BCH, General Manager at Berjaya Hotel ColomboResponded 4 weeks ago
Thank you for your review and we took your concerns for necessary investigation and improvement of our service standard and quality though we could not meet your expectations.
We always pay special attention to our guest feedback as to know how we can...More