Had to find a last minute place to stay for me an my wife because I had to work late and got called into working and she really wanted to stay somewhere nice before going back to Florida. During our stay we didn’t have any issues besides people being loud in the walkways at night, room was very well clean and beautiful view and the sound of the ocean topped it off! Thank you for your services through the hard time we are experiencing.
We visited the Shell Island Resort, for the first time Dec -2020 had such a great stay decided to reserve for a 2nd time Jan- 2021: When booking ask for Shane “Superb” Customer from conception to completion!
Dylan helped my family out so much. My aunt who is wheel chair bound and my uncle who has knee problems were staying In another hotel. The elevator broke and they were told they couldn’t accommodate them any longer. I called the resort and Dylan who was on duty that night got my aunt and uncle into a room within minutes. He also got them to the the room and comfortable. Thank you for everything that you do he was amazing!
Room size and layout was wonderful. Coffee pot did not work, but it was immediately replaced. Water was VERY hot - so hot it was hard to take a shower, but as long as you know, it is fine. The staff was incredible right from the reservation person through check out. I would like to recognize Felix and Elisha at the desk and on the phone. They were awesome, especially Felix who I talked to the night before we arrived to make sure we were given the type room requested and to make them aware we would arrive late. Elisha checked us in and was delightful. We needed blankets so Riley brought those to us and again, another delightful employee. Thank you for a very pleasant stay.
My daughter and I wanted to spend a couple nights at a NC beach, and we chose this resort. Located at the north end of the island, it was very secluded which we liked. We had a problem with an appliance in the first room they gave us, and they moved us to a nicer room. All of the staff members we encountered were very nice, and management worked with us to resolve the issue with the appliance.
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