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Embassy Suites by Hilton Winston - Salem

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Embassy Suites by Hilton Winston - Salem
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639 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Hermosa Beach, California
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location. Great staff. Great breakfast. Love so much that it is pet friendly (love getting my dog fix when traveling!). Rooms could use a little work (shower curtain would not close, sink drained VERY slowly) but super dark and quiet for sleep. Beds and sofa bed very comfy.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Clfrish
massapequa
1 review
2 of 5 stars Reviewed 1 week ago NEW

Staff is excellent. Food is very good. Room was terrible. No AC in the middle of a North Carolina heat wave. Sheets were "refreshed" but never changed. Premium room perks which I paid for were non existent. In room Keurig machine was broken. Staff was really nice though...

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gerald B
Holly Springs, United States
1 review
5 of 5 stars Reviewed 1 week ago

Always reliable at Embassy Suites. It was a quick visit, but I can always count on ES to provide a safe, restful, relaxing night and a good breakfast to start the day. This hotel is in a great location downtown with a great staff!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kyle S
nags head, nc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Arrived on a Wednesday night and we were greeted by three people at the front desk with only one helping anyone. Waited until she finished to help us and she was extremely nice and helpful. Went to our room to find the exterior door would not shut and the bedroom AC did not work. Due to the time of night... More 

Helpful?
Thank fireandrainobx
Management response:

Hello fireandrainobx, Thank you for taking the time to share your experience with us. Please accept my sincere apologies for the inconveniences you experienced with the doors and ac. I can understand how frustrating this can be. I will share your comments with the members of my team. I am also addressing the hot tub to make sure it up... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm the type of person that doesn't spend much time in my hotel room, except at night, and when I'm traveling with other people, and have to share my "space"......I like room to move around! What I really like about the Embassy Suites is the separate sitting area and bedrooms. This allows a night-owl like myself to sit up later... More 

Helpful?
Thank rutheb2014
Management response:

Hello rutheb2014, We love it when our guests have a great experience and then share the word with the world, your praise is most appreciated. I think your feedback gave the true essence of what someone should expect from Embassy Suites Winston Salem. It was a delight to welcome you and we're thrilled you enjoyed everything from the spacious room... More 

New Orleans, LA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We held a Family Reunion at this location and we were very satisfied with the staff and accommodations. There are many attractions and a variety of restaurants (fast food and fine dining) in walking distance of this facility. The Embassy Suites staff did everything we expected and more to make our stay a pleasant experience.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth H
Suburban Illinois
Level Contributor
85 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We were there two hours before having to kill this bug that wandered out from beneath the bed. Additionally, even though it is a non-smoking hotel, I could smell cigarette smoke in the hallway on our floor. We packed up and checked out after two hours. No thanks. They were very gracious in not charging us.

Helpful?
Thank guess2
Management response:

Hello guess2, Thank you for reaching out to us about your experience at our hotel. Please accept my sincere apologies for the inconveniences that you encountered during your visit. We take all of these situations and instances very seriously and use them to better our customer service. I appreciate you bringing this up and I do hope that one day... More 

Glenwood, Arkansas
Level Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They offer valet parking but I parked in a free lot about 2 blocks away. Slow, courteous check in. One receptionist was on phone a long time. Evening brunch was ok. Beds and room were comfortable. Room was on 4th floor facing south. I did hear fire trucks leave with sirens a few times but not late. Very good breakfast.... More 

Helpful?
Thank DKB863
Management response:

Hello DKB863, Thank you so much for taking the time to write a review. We appreciate all of your feedback and I will make sure to share with the staff. Thank you for the accolades as well as your notations for areas of improvement. Should you find yourself back in Winston-Salem, please feel free to contact me directly at lance.hall@twincityquarter.ccom... More 

akron
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was nice with a great location. Offered 3 different parking options with third party vendors and in and out privileges. Breakfast was great (the omelets were made fresh while you wait) but the staff and service was even better. It was a great layover point on our way home from the south and a great starting point for a... More 

Helpful?
Thank pennparm
Baltimore, Maryland
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is in serious need of a refresh. The AC was warm and the room was definite outdated. The only thing that made my stay enjoyable was the excellent service I received by the people at the front desk.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joe S
Management response:

Hello Joe S, Thank you for writing and sharing with us your experience. I am sorry to hear about the room conditions and we are addressing these as we speak. Thank you so much for the kind words of Excellence for our staff. Looking forward to a return visit from you to Embassy Suites Winston-Salem. Best, Lance Hall More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 

Additional Information about Embassy Suites by Hilton Winston - Salem

Address: 460 N Cherry St, Winston Salem, NC 27101-2898
Location: United States > North Carolina > Winston Salem
Price Range: $142 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
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