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Embassy Suites by Hilton Winston - Salem

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460 N Cherry St, Winston Salem, NC 27101-2898
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626 Reviews from our TripAdvisor Community

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Showing 625: English reviews
Sarasota, Florida
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

The hotel is conveniently located downtown. The downside to that is that you do have to pay for parking in the attached parking garage. The staff was all very friendly and accommodating. The main lobby and breakfast area is clean and well kept. The hotel's decorating could use some updating though. The room we were given could have used some... More 

Helpful?
Thank Lindsey G
Washington, dc
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here last weekend in a premier suite. As with all their rooms, spacious and clean. The bed was comfortable and the free breakfast buffet delivered. The negatives: the Keurig in the room did not work and the wifi connection wasn't great. The location is downtown with restaurants that are nearby. Would stay here again.

Helpful?
Thank Shadmonster
Fort Payne, AL, United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here twice since we took our son to a summer camp. We had a problem with the toilet and called the front desk. They sent the crew really quickly. Normally this kind of things takes for ever but the embassy suites team was very kind and saved the day. I liked the indoor pool and the free snacks... More 

Helpful?
Thank Arturo R
Arlington, Virginia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed in numerous Embassy Suites from coast-to-coast. It is a wonderful chain for a family, our favorite. The stay here was disappointing, except for an excellent breakfast buffet. The hotel is located in downtown Winston Salem. First, the digital check-in did not work. We had a pre-assigned room but the room was not ready at 4:00 pm when... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank wlkerns
buford, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel is always clean and the evening reception and breakfast is always great . the rooms are big and clean and compared to any where in Winston i wouldn't stay anywhere else. the staff is great and helpful. And even if they have a event going on they still make sure our needs are met. being staying here since i... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Krystal J
Powell, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Staff is not attentive to your needs, understaffed and do not have a sense of urgency. No valet parking and the parking garage is confusing and expensive. Worst Embassy Suites I have ever stayed at, as a Hilton Honors member I stay at several hotels a month and this by far has been the worst.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory S
Asheville, North Carolina
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Friendly staff, nice manager reception in the evening and hot full service breakfast in the mornings. Parking can be a bear, no valet, deck beside hotel but always difficult to find a spot close. Rooms are very dated, very! Common areas are tired, like the rooms. Starbucks was on property but has closed. Downtown Winston needs help with hotels.

Helpful?
Thank rbankerman
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family and I thoroughly enjoyed our one night stay at the Embassy Suites by Hilton. The customer service at the front desk was outstanding. My son had a baseball tournament and we were hoping to check in a little bit early so we wouldn't have all of our luggage in the car. Not only were they able to give... More 

Helpful?
Thank Micjdawg
Knoxville, Tennessee
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We enjoy staying at Embassy Suites and make a point to always find one when traveling. The Winston Salem Embassy Suites is awful and brings the brand name down. We checked in on the premium floor as we booked. Immediately we were hit with a wall of heat. Both a/c controls were on 58 to cool the room, it was... More 

Helpful?
Thank DAhern
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for your review. I am sad to see that you experienced these issues during your stay. Please feel free to contact myself or any of our team members as it is our goal to "make it right". Sincerely, More 

Easton, MD
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We stay at this Embassy Suites several times per year when we visit Winston-Salem. The rooms are super clean and comfortable with every amenity imaginable. Their housekeeping manager stopped by shortly after check in to make sure we had everything we needed. The entire staff is wonderful, friendly and accommodating. The breakfast selection is broad and the Chef cooked our... More 

Helpful?
Thank drsmr2
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for reviewing Embassy Suites Winston-Salem. I am glad you were able to experience our super clean and comfortable suites and that our staff was attentive to your needs. We hope you can visit us again soon! Sincerely, More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 

Additional Information about Embassy Suites by Hilton Winston - Salem

Address: 460 N Cherry St, Winston Salem, NC 27101-2898
Location: United States > North Carolina > Winston Salem
Price Range: $130 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
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