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Embassy Suites by Hilton Winston - Salem

Traveler (48)
Room & Suite (27)
Video (1)

About

#19 of 41 hotels in Winston Salem
Location
Cleanliness
Service
Value
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
86Good for walkers
Grade: 86 out of 100
56Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
1,087Reviews
4Q+A
100Room tips
Traveler rating
  • 444
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  • 164
  • 107
  • 94
Time of year
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Popular mentions
Arrived to a warm room, almost unable to sleep, room service not provided. Next day room was extremely hot at 78 degrees, offered check out, left to find a new hotel room after 10 PM on a Saturday in a busy weekend due to multiple events including graduations. Parking charged
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Review collected in partnership with Embassy Suites Hotels
Response from yvettewesley, General Manager at Embassy Suites by Hilton Winston - Salem
Responded 3 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy due to our challenges with the air conditioning of the hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Hotel's Favorite
Great staff at this location. Return here every year for the great central location and friendly accommodating staff. Recomended to family and friends for great service and value. Cant wait to return next year.
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Review collected in partnership with Embassy Suites Hotels
Response from MatthewSnyder, Front Office Manager at Embassy Suites by Hilton Winston - Salem
Responded Mar 8, 2019
Thank you for sharing your experience at the Winston Salem Embassy Suites through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Winston Salem Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston Salem. Sincerely, Matthew Snyder Front Office Manager Downtown Winston Salem Embassy Suites by Hilton matthew.snyder@twincityquarter.com 336-724-2300
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Pros - Location is great. Staff was friendly. Free breakfast was a lot of standard, hot food choices with decent coffee. Cons - Rooms in terrible repair. AC couldn't keep up - hot & humid. Peeling wallpaper, leaky sink, & broken appliances in room. Rooms have inside balconies
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Review collected in partnership with Embassy Suites Hotels
Response from yvettewesley, General Manager at Embassy Suites by Hilton Winston - Salem
Responded 3 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy due to our challenges with the air conditioning of the hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. We are very excited that our owners are re-investing in the property with an upcoming renovation in the last quarter of the year, and we hope that you will give us another chance in the future.
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This property is a perfect example of a hotel that is being used well past its expiration date. Everything about it screams “please put me out of my misery!” It should be demolished and a new hotel befitting its downtown location should take its place, but the proprietor (I can
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Review collected in partnership with Embassy Suites Hotels
Response from yvettewesley, General Manager at Embassy Suites by Hilton Winston - Salem
Responded 3 days ago
Thank you for taking the time to share your recent experience with us and we are happy our staff were attentive to your needs during your stay. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. With that being said, we will be undergoing a million dollar renovation the last quarter of this year. This will be sure to provide highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider us on your next visit to Winston Salem so that we can better deliver upon the guest experience you deserve
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Kelly, Barry, and Matthew all gave me amazing service and great conversation. The three of them are a hoot! The rooms are comfy and spacious and the service is lovely, but I'd come back just to hang out with them again. Great time.
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PRICE RANGE
$138 - $371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites winston salemwinston salem embassy suites
LOCATION
United StatesNorth CarolinaWinston Salem
NUMBER OF ROOMS
146
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