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The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant® Health Forsyth Medical Center are both just outside our door. The...
All reviewshanes mallbest westernsroom was cleanwafflesparking lot isbiscuits and gravystay there againfree breakfastnice breakfastthe breakfast areaenjoyed my stayexcellent stayone night staydesk clerkmyrtle beacheasy accessstaff was very friendly and helpful
Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was...More
This hotel is very clean and modern, with a friendly staff. I think it is a fabulous deal for what you pay. The hotel is situated adjacent to Hanes Mall. If you are in town for business, the BWP is a great choice. The rooms...More
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded April 24, 2018
Your comments about your recent visit were a welcome sight. We are so proud that you were pleased with our accommodations and location. Thank you for choosing our hotel and we hope you will come back soon.
Best Western Plus Hanes...More
Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them....More
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Thank Thomas K
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 3 days ago
Dear Thomas K,
Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations and you were disturbed by other guest. Your comments are very important to us as we strive to upgrade...More
Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just...More
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 2 weeks ago
Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.
Booked this property on-line and pre-paid. On arrival, I had some real questions based on the outside appearance (water damage with water still running down the wall). Lobby area was dark in the middle of the afternoon...almost a cave like feeling.
Could have been a...More
1 Thank Joe W
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 3 weeks ago
Dear Joe W,
We are sorry that you decided to not stay with us. Your comments are very important so that we know of your perception of our curb appeal and our lobby. Please come back, I think you will be pleased with our services....More