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Best Western Plus Hanes Mall Hotel

Traveler (36)
Room & Suite (19)
Dining (8)
Ratings and reviews
Certificate of Excellence
  • Excellent46%
  • Very good35%
  • Average11%
  • Poor4%
  • Terrible4%
Travelers talk about
“hanes mall”(54 reviews)
“best westerns”(7 reviews)
“room was clean”(36 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
2 Star Hotel
The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and NovantĀ® Health Forsyth Medical Center are both just outside our door. The...
Offers from Best Western Plus Hanes Mall Hotel
Special Offer: BOOK DIRECT & SAVE
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Location and contact
3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
Hotel website
5.9 miles to Smith-Reynolds Airport
21 restaurants are within a 0.25 mile radius
View nearby attractions and restaurants
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Jul 29Jul 30
1 room, 2 adults, 0 children
Standard Room
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Reviews (542)
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All reviewshanes mallbest westernsroom was cleanwafflesparking lot isbiscuits and gravystay there againfree breakfastnice breakfastthe breakfast areaenjoyed my stayexcellent stayone night staydesk clerkmyrtle beacheasy accessstaff was very friendly and helpful
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1 - 5 of 535 reviews
Reviewed 2 days ago via mobile

Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was...More

Thank waltonnasheka21
Hotel's Favorite
Reviewed April 20, 2018

This hotel is very clean and modern, with a friendly staff. I think it is a fabulous deal for what you pay. The hotel is situated adjacent to Hanes Mall. If you are in town for business, the BWP is a great choice. The rooms...More

Thank neverseenitbefore
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded April 24, 2018

Dear neverseenitbefore, Your comments about your recent visit were a welcome sight. We are so proud that you were pleased with our accommodations and location. Thank you for choosing our hotel and we hope you will come back soon. Most sincerely, Best Western Plus Hanes...More

Reviewed 1 week ago

Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them....More

Review collected in partnership with Best Western
Thank Thomas K
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 3 days ago

Dear Thomas K, Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations and you were disturbed by other guest. Your comments are very important to us as we strive to upgrade...More

Reviewed 2 weeks ago

Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just...More

Thank TipsterMom2004
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 2 weeks ago

Dear TipsterMom2004. Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will...More

Reviewed 3 weeks ago

Booked this property on-line and pre-paid. On arrival, I had some real questions based on the outside appearance (water damage with water still running down the wall). Lobby area was dark in the middle of the afternoon...almost a cave like feeling. Could have been a...More

1  Thank Joe W
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 3 weeks ago

Dear Joe W, We are sorry that you decided to not stay with us. Your comments are very important so that we know of your perception of our curb appeal and our lobby. Please come back, I think you will be pleased with our services....More

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Awards & Recognition
Certificate of Excellence
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair access
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Conference Facilities
Things to do
Fitness Center with Gym / Workout Room
Outdoor pool
Price range
$75 - $155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Price range
$75 - $155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (36)
Room & Suite (19)
Dining (8)
Pool & Beach (3)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
William H
March 6, 2017|
AnswerShow all 3 answers
Response from Gloria B | Property representative |
Actually, this restaurant is very close but due to heavy traffic we recommend you drive. It's about 2 minutes driving time. Ask the desk person for directions. We look forward to seeing you soon.
July 14, 2015|
AnswerShow all 2 answers
Response from John S | Reviewed this property |
As I recall, they had fruit, cereal, waffles, eggs, bagels, yogurt and sausage links.
Eric S
February 21, 2015|
AnswerShow all 5 answers
Response from Frank1952 | Reviewed this property |
I really can't say - I know we did not have a pet and I do not remember seeing any but the best thing to do is call them directly to see for yourself!!!
Room Tips
"What is this? Do you want to know if I left a tip? YES, I did!! I ALWAYS do! Do you want to know how much..."
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"Try for th 5th floor near the end of the hall"
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"Avoid the handicap room unless you need it and avoid the side towards the road."
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"None that I have notice."
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