I was a bit worried after reading some of the reviews here, but I found the staff and room to be entirely good. The rooftop was a pleasant place to have a drink at the end of the day. The location was perfect for me.
Surprised this hotel carries the Marriot name. Staff was unprofessional and unhelpful. Lobby looks nice, housekeeping is friendly, but front desk needs training. Just absolutely dumbfounded by the casual attitude and lack of professionalism. Didn’t make me feel like they cared at all.
Loved everything about the room and location, and the rooftop lounge was great. Our only problem was with noise - the A/C was kind of loud, and our room happened to be right above where the employee smoking area is, near where the trash cans are outside. We were only on the 2nd floor, so you could hear everything going on. Otherwise, nice place. Lots of great restaurants within walking distance.
Helpful staff Rushed down to visit college freshman. Brian helped me out as my flight was delayed - huge relief. Great to know there are people who can respond to a last minute request. Have stayed at the hotel before - convenient, plenty of amenities. Convenient to WFU.
The location of this hotel is the best for visiting Winston Salem, and Wake Forrest University as you are close to downtown and all the walking and dining options. Reserve well in advance as it gets busy every time there is an event or game in WFU.
Terrible experience at this hotel. BELIEVE the bad reviews on this place! Marriott should be ashamed. Upon checking in, I was accosted on the elevator by individuals trying to board the elevator with tons of luggage but no room key. They pushed me into the elevator with a giant luggage cart full of luggage and I could not get out of the elevator. When I told them they needed a room key, they said they did not have one and stared at me. It was extremely uncomfortable. Once the finally got off the elevator I immediately went to my room and called guest services. I have no idea if anything was done about this, no one followed up with me. When I went to take a shower that evening, I discovered WHILE SHOWING that the shower did not drain properly. When I called downstairs, they sent someone up to fix the drain. The man that arrived stepped on the shower mat I had placed on the ground with his shoes and did not offer to replace it. He then stepped into the shower and poured a ton of bleach down the drain. He did not wash the drain or the shower down after doing this and the room was left reeking of bleach for hours. We ended up leaving the room. Later, upon arriving back to the hotel, the fifth floor hallway reeked of burning marijuana, and had permeated the room when we got inside. Before crawling into bed, we noticed the bed sheets had blood stains on them, and the wall next to the bed looked like a soda or dark drink had been thrown on it. It hadn't even been washed off! This was one of the worst experiences I have had at a hotel. Upon checking out, the clerk didn't ask how my stay was at all. BTW-we we’re in town for 24 hours for a family funeral, this hotel made the trip worse! Upon pointing out that we were overcharged $40.00 for valet service that was not used, she informed me there was nothing she could do about it because my card had already been charged! I did not authorize a valet charge on my card, and I have yet to be refunded. I intend on actively dissuading anyone I know from staying at this hotel in the future. The best part-when I left a review on the hotel’s website, someone from the hotel contacted me essentially blaming me for the experience. Just don’t stay here. There are a million better places in Winston to choose for a similar price!…
The absolute worst customer service. Unprofessional staff, would not answer the phone during my entire stay. Soap and shampoo containers were empty, toilet paper ran out and no way to communicate with them. Every time I went to the front desk there were lines of customers with frowns in their faces. Several people milling around in the office but not professionally dressed so I didn’t know if they were family of an employee or what. I would not recommend this place.
All usual amenities you would expect from a Marriott, good service, and exceptional location for walking to arts district! Impressive murals and some fun shopping. Don't miss Mast General Store! Also easy walking distance to King's Crab & Oyster Bar for fantastic local seafood! Great location for walkers!
We paid a lot of points for two nights here. Very sad experience. No toiletries, room is dusty, and have called repeatedly for the previously mentioned toiletries and water to be supplied. Eventually got what we needed, well almost (The wife and I have to split one small bottle of water). This is what a Marriott Rewards Gold Member gets. Hate to see what treatment a non rewards member receives.
I have a child who is a student at Wake Forest. I made a confirmed reservation in advance of my travel to Winston Salem. On arrival, I was informed that I did in fact have a confirmed reservation but that the hotel was overbooked. I was left in Winston-Salem at near midnight with no room and no other hotels with availability. I actually slept in my son's dorm room. I have complained to Marriott about this location and sought to speak to "Arnika" the manager to no avail. My advice - just stay away. Thiis location is a disaster.
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