Courtyard Marriott Winston-salem Downtown
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Traveler (89)
Room & Suite (45)
Dining (23)
About
#30 of 42 hotels in Winston Salem
Location
5.0
Cleanliness
3.8
Service
3.7
Value
2.8
The Courtyard Marriott Winston-Salem Downtown features Winston-Salem’s first rooftop bar, Top of 4th. Unwind & connect at the hotel's unique outdoor patio space with firepit, or try out The Bistro, open for breakfast, dinner & cocktails. The Bistro also houses an onsite Starbucks, open 24-hours per day. The property has over 1800 square feet of indoor & outdoor meeting space for guests up to 150.
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Property amenities
Valet parking
Public wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children's television networks
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Free wifi in the business center
Indoor pool
Heated pool
Saltwater pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Rooftop bar
Highchairs available
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Location
76Somewhat walkable
Grade: 76 out of 100
33Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
640 W 4th St, Winston Salem, NC 27101-2730
Getting there
Rental CarsSee rental cars from $123/day
21Reviews2Q+A3Room tips
Reviews
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I was a bit worried after reading some of the reviews here, but I found the staff and room to be entirely good. The rooftop was a pleasant place to have a drink at the end of the day. The location was perfect for me.
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Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Surprised this hotel carries the Marriot name. Staff was unprofessional and unhelpful. Lobby looks nice, housekeeping is friendly, but front desk needs training. Just absolutely dumbfounded by the casual attitude and lack of professionalism. Didn’t make me feel like they cared at all.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Loved everything about the room and location, and the rooftop lounge was great. Our only problem was with noise - the A/C was kind of loud, and our room happened to be right above where the employee smoking area is, near where the trash cans are outside. We were only on the 2nd floor, so you could hear everything going on. Otherwise, nice place. Lots of great restaurants within walking distance.
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Date of stay: October 2022
Rooms
Cleanliness
Service
Room Tip: our room ended in 19 and was right above the outdoor trash cans, so it was noisy at times
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Helpful staff Rushed down to visit college freshman. Brian helped me out as my flight was delayed - huge relief. Great to know there are people who can respond to a last minute request. Have stayed at the hotel before - convenient, plenty of amenities. Convenient to WFU.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The location of this hotel is the best for visiting Winston Salem, and Wake Forrest University as you are close to downtown and all the walking and dining options. Reserve well in advance as it gets busy every time there is an event or game in WFU.
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Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Terrible experience at this hotel. BELIEVE the bad reviews on this place! Marriott should be ashamed. Upon checking in, I was accosted on the elevator by individuals trying to board the elevator with tons of luggage but no room key. They pushed me into the elevator with a giant luggage cart full of luggage and I could not get out of the elevator. When I told them they needed a room key, they said they did not have one and stared at me. It was extremely uncomfortable. Once the finally got off the elevator I immediately went to my room and called guest services. I have no idea if anything was done about this, no one followed up with me. When I went to take a shower that evening, I discovered WHILE SHOWING that the shower did not drain properly. When I called downstairs, they sent someone up to fix the drain. The man that arrived stepped on the shower mat I had placed on the ground with his shoes and did not offer to replace it. He then stepped into the shower and poured a ton of bleach down the drain. He did not wash the drain or the shower down after doing this and the room was left reeking of bleach for hours. We ended up leaving the room. Later, upon arriving back to the hotel, the fifth floor hallway reeked of burning marijuana, and had permeated the room when we got inside. Before crawling into bed, we noticed the bed sheets had blood stains on them, and the wall next to the bed looked like a soda or dark drink had been thrown on it. It hadn't even been washed off! This was one of the worst experiences I have had at a hotel. Upon checking out, the clerk didn't ask how my stay was at all. BTW-we we’re in town for 24 hours for a family funeral, this hotel made the trip worse! Upon pointing out that we were overcharged $40.00 for valet service that was not used, she informed me there was nothing she could do about it because my card had already been charged! I did not authorize a valet charge on my card, and I have yet to be refunded. I intend on actively dissuading anyone I know from staying at this hotel in the future. The best part-when I left a review on the hotel’s website, someone from the hotel contacted me essentially blaming me for the experience. Just don’t stay here. There are a million better places in Winston to choose for a similar price!…
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from James Williams, General Manager at Courtyard Marriott Winston-salem Downtown
Responded Jun 13, 2022
Hi acX3709NX, Thank you for taking the time to review your stay and provide feedback to our team. We are striving to provide world-class service and will use your notes as we make improvements. I apologize for the events of your stay, especially the cleanliness concerns. Our housekeeping team has been informed and special focus will be implemented based on your comments. Thank you for staying with us and we hope to see you back again to see our improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The absolute worst customer service. Unprofessional staff, would not answer the phone during my entire stay. Soap and shampoo containers were empty, toilet paper ran out and no way to communicate with them. Every time I went to the front desk there were lines of customers with frowns in their faces. Several people milling around in the office but not professionally dressed so I didn’t know if they were family of an employee or what. I would not recommend this place.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from James Williams, General Manager at Courtyard Marriott Winston-salem Downtown
Responded Jun 14, 2022
Dear hhmAtlanta, Thank you for taking time to review your stay with us and provide feedback. I am disappointed to read of your experience and apologize that you did not receive the level of service that we expect. Please know that we are taking your comments very seriously as we work to improve, including reorganizing our staff to ensure we are exceeding standards. I apologize again and hope you'll give us another try in the future as I'm sure you'll notice improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All usual amenities you would expect from a Marriott, good service, and exceptional location for walking to arts district! Impressive murals and some fun shopping. Don't miss Mast General Store! Also easy walking distance to King's Crab & Oyster Bar for fantastic local seafood! Great location for walkers!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from James Williams, General Manager at Courtyard Marriott Winston-salem Downtown
Responded Jun 14, 2022
Chocolvr - Thank you for staying with us! Glad you had a great experience, and we look forward to seeing you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We paid a lot of points for two nights here. Very sad experience. No toiletries, room is dusty, and have called repeatedly for the previously mentioned toiletries and water to be supplied. Eventually got what we needed, well almost (The wife and I have to split one small bottle of water). This is what a Marriott Rewards Gold Member gets. Hate to see what treatment a non rewards member receives.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from James Williams, General Manager at Courtyard Marriott Winston-salem Downtown
Responded Jun 14, 2022
TheBrotherTerrance, Thank you for providing feedback about your recent stay with us. I am very sorry that we were not able to deliver world-class service and cleanliness while you were visiting. We are taking your comments very seriously and making changes to ensure future guests have a better experience. We'd love to have you come back to give us another try when you are back in the area. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have a child who is a student at Wake Forest. I made a confirmed reservation in advance of my travel to Winston Salem. On arrival, I was informed that I did in fact have a confirmed reservation but that the hotel was overbooked. I was left in Winston-Salem at near midnight with no room and no other hotels with availability. I actually slept in my son's dorm room. I have complained to Marriott about this location and sought to speak to "Arnika" the manager to no avail. My advice - just stay away. Thiis location is a disaster.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Choose another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from James Williams, General Manager at Courtyard Marriott Winston-salem Downtown
Responded Jun 14, 2022
FamilyGuy016 - Thank you for your review. I apologize for the delay in this response. We've undergone management changes and are under new leadership. I sincerely apologize you had the experience that you did, and I am so sorry you had to sleep in your son's dorm. We expect more from our team and are working diligently to ensure we provide a better experience. Let me know when you come back to visit your son and we'll take good care of you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$133 - $201 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaWinston Salem
NUMBER OF ROOMS
126
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Claim Your ListingCOURTYARD MARRIOTT WINSTON-SALEM DOWNTOWN $118 ($̶1̶4̶8̶) - Updated 2023 Prices & Hotel Reviews - Winston Salem, NC
Frequently Asked Questions about Courtyard Marriott Winston-salem Downtown
Which popular attractions are close to Courtyard Marriott Winston-salem Downtown?
Nearby attractions include a/perture cinema (0.2 miles), Corks Caps and Taps (0.04 miles), and Small Batch Brewery (0.3 miles).
What are some of the property amenities at Courtyard Marriott Winston-salem Downtown?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Courtyard Marriott Winston-salem Downtown?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Courtyard Marriott Winston-salem Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Courtyard Marriott Winston-salem Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Courtyard Marriott Winston-salem Downtown?
Conveniently located restaurants include Camino Bakery, Jeffrey-Adams-on-Fourth, and Foothills Brewpub.
Are there opportunities to exercise at Courtyard Marriott Winston-salem Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Courtyard Marriott Winston-salem Downtown have an airport shuttle?
Yes, Courtyard Marriott Winston-salem Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Marriott Winston-salem Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Marriott Winston-salem Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Courtyard Marriott Winston-salem Downtown?
Many travelers enjoy visiting Old Salem Museums & Gardens (1.1 miles), Bethabara Park (4.8 miles), and Wait Chapel (2.9 miles).