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Winston-Salem Marriott

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Winston-Salem Marriott
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357 Reviews from our TripAdvisor Community

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Showing 354: English reviews
New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our daughter attended Wakeforest Univercity and we stayed at this Marriot many a time over the past 4 years. We were never disappointed and were wanting for nothing! The room was always clean comfortable and quiet. On our last visit in May we got upgraded to a level which allowed us entry into the breakfast and evening snack room. I... More 

Helpful?
Thank lizanne m
Charlotte, North Carolina
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Location was ideal for exploring downtown Winston. Front desk staff was very friendly and helpful. Getting a Full breakfast buffet was a bonus. Wait staff in Restaurant was excellent. Unfortunately we stayed on the weekend and many shops downtown close Friday at 5pm before we arrived. Saturday we explored Old Salem which is a little far to walk from this... More 

Helpful?
1 Thank mernag55
North Carolina
Level Contributor
24 reviews
5 of 5 stars Reviewed 3 weeks ago

Of all the hotels I have stayed in over the years, this Marriott has to have the best security I have ever seen. Traveling as a lone female, security is very important to me. Thank you to Officer Johnson for the kindness you showed me during my stay. You were very helpful!!

Helpful?
Thank DivaDoll905
WINSTON SALEM
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I will definitely be back to this hotel. It was very clean and nicely updated. The staff is super friendly and the location is in the middle of everything! You have to pay for parking but that is to be expected in the city.

Helpful?
Thank KATEVA78
Roanoke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was located downtown and close to numerous restaurants, and entertainment. The staff was friendly and helpful especially in the concierge lounge. Parking is convenient across the street in a garage with a dedicated covered walkway to the second floor of the hotel. Very convenient during bad weather.

Helpful?
2 Thank Pete1997
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback through Trip Advisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. Please accept our sincere apology for the negative experiences you had at our property. We have shared your feedback with the... More 

Naples, Florida
Level Contributor
811 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 406 helpful votes
3 of 5 stars Reviewed July 19, 2016 via mobile

Updated Lobby, but that's about it. I suspect that this is a franchised property. They adhere to Marriott minimum building standards but that's about it. Rooms have dated furniture, wall hangings, bathroom, etc. Staff go out of their way to exceed expectations. Got upgraded to Concierge floor and had access to the lounge. Evening hostess, Ro, even went down to... More 

Helpful?
Thank Serviceprof
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued guest, Thank you for sharing your experience with us and the Trip Advisor Community. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I appreciate your kind remarks about... More 

1 review
1 of 5 stars Reviewed July 17, 2016

Our rooms were not up to usual Marriott standards. The stopper for both bathrooms was missing. It took hours before we finally had one stopper. The sink was cracked and glued back together like a Kintsugi but not as pretty. The carpet in both rooms was dirty. The maid came in on us while we were dressing for the homeschool... More 

Helpful?
Thank Robyn C
Wilson, North Carolina
Level Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 10, 2016 via mobile

The check-in was seamless until they informed me that the pool was out. We'd have to go across the street to another hotel and use there pool😕 but our event is in this hotel. Nevertheless, we went o to our room. The room was okay. Not to Marriott standard though. The service for the event was great. My room included... More 

Helpful?
Thank Mrsjones930
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us valuable feedback with us and the Trip Advisor Comunity. I appreciate your feedback regarding your experiences as it affords us an opportunity to improve on our services. Please accept our sincere apology for the negative experiences you had at our property. We have shared... More 

Asheville, North Carolina
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 3, 2016 via mobile

Updated restaurant and bar area, rooms are tired and old, facility is just not up to par with other Marriotts. Not many choices downtown Winston, stayed here 25-40 times over the past 5 years and it is the best option. Food is average, service is average, valet good, I would suggest other locations but not allot downtown to choose from... More 

Helpful?
Thank rbankerman
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued guest, Thank you for sharing your experience with us and the Trip Advisor Community. Please accept my sincere apology that we missed the mark on key areas that are important to your travel. I have shared your feedback with the appropriate hotel team members so that we can continue to improve our hotel operations. You’re a valued customer;... More 

Youngsville, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2016

Hotel staff were all very pleasant and helpful, but the hotel was in serious need of maintenance control. Staff was reactive, rather than proactive. At check-in, cars were allowed to park in the no-parking fire lane, and the check-in lanes were backed up into the street. Entrance was blocked by cars left in the lanes without driers or passengers. Thus,... More 

Helpful?
Thank Fred H
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued guest, Thank you for sharing your experience with us and the Trip Advisor Community. Please accept my sincere apology that we missed the mark on key areas that are important to your travel. I have shared your feedback with the appropriate hotel team members so that we can continue to improve our hotel operations. Although we fell short... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winston-Salem, NC's only full service Marriott Hotel. Conveniently located downtown in the Twin City Quarter. Amenities include 14,000 square feet of flexible meeting space, our signature restaurant, Graze, concierge levels, room service, valet parking, business center, fitness center, glass enclosed indoor pool, in-house audio visual services department and more! ... more   less 

Additional Information about Winston-Salem Marriott

Address: 425 N Cherry St, Winston Salem, NC 27101-2896
Location: United States > North Carolina > Winston Salem
Price Range: $134 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Winston-Salem Marriott 3.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Marriott Winston-Salem Hotel Winston Salem
Marriott Hotel Winston Salem
Winston Salem Marriott
Hotel Style:
#9 Family Hotel in Winston Salem
#9 Romantic Hotel in Winston Salem
#13 Business Hotel in Winston Salem
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