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Extended Stay America - Winston-Salem - Hanes Mall Blvd.

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Extended Stay America - Winston-Salem - Hanes Mall Blvd.
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38 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Winston-Salem - Hanes Mall Blvd.
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Showing 38: English reviews
1 review
5 of 5 stars Reviewed November 19, 2014

The Manager Robbin Bennett was so nice to my son and i in a time of need. The hotel was so nice. You need to book here it's a great place.It's clean,safe and there's alot to do around the hotel. The room's are clean and nice and the staff is always asking if you need something. And the staff is... More 

Helpful?
Thank D C
Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 27, 2014

We were in Winston Salem for a weekend wedding. Upon arrival, the staff was courteous- this is the nicest thing I can say about the hotel. Although the rooms looked clean, they felt dirty and smelled musty. We were shocked at the poor quality of furniture, flooring, kitchen equipment, & cabinetry. My guess is the rooms have not been upgraded/renovated... More 

Helpful?
3 Thank J H
San Cristobal de las Casas, Mexico
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed September 13, 2014

The motel was clean and well-equipped. I had a bit of strife, inspired by the manager -- none of the people mentioned in the previous comments -- who said that there was no place to leave my suitcase while I explored Winston-Salem. She was very curt and officious, but than an underling stepped in to say that there was a... More 

Helpful?
Thank jollycrone
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

After reading some of the reviews, I was very leery about staying here - but a conversation with the manager, Sophia, convinced me to give it a try, and I'm VERY glad I did. First, one of the nicest, most helpful hotel staffs I've ever encountered (and I've stayed at a lot of hotels, including a lot of very upscale... More 

Helpful?
1 Thank Jack M
Pune, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 2, 2014

I have stayed in many extended stay hotels. I would like to mention that the room here was the best. It was big, clean and worth of evry single penny. The hotel is not so good, but this room was. Staff was mostly friendly Nick, Lisa, Amy were very nice. Found few things worth mentioning. Breakfast was always incomplete, no... More 

Helpful?
1 Thank NikhilPS_21
Orange Park, Florida
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed July 27, 2014

The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear... More 

Helpful?
2 Thank Donna M
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Donna - We appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will look further into this matter and continue to maintain a safe environment for all of our guests. Thank you very much for providing us with your feedback.... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed May 27, 2014

My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was... More 

Helpful?
Thank ewnadler
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm so glad that you enjoyed your clean room and your fully equipped kitchen during your visit with us. As well, it's great to hear that you were pleased with our rates and our hospitable staff. I will be sure to share your kind... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close... More 

Helpful?
3 Thank Johnsonss30
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff during your stay. Still, I apologize that you were not satisfied with the overall condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure your... More 

Winston Salem, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 12, 2014

I do not understand why this extended stay at hanes mall in winston salem gets such a bad rap. i have stayed there several times as a home away from home, just to get away for personal leisure, the staff has been wondeful, my room has always been clean, i am left alone unless i need something which is what... More 

Helpful?
1 Thank Rhonda R
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Rhonda - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 8, 2014

The grounds are filthy (pet fescies) and the rooms aren't much better. The internet is slower than dial up and the staff is nonresponsive. The guest laundry is broken most of the time and when it works it's EXPENSIVE. They do not have any type of breakfast and no work out/exercise equipment (I knew that going in). I was hung... More 

Helpful?
1 Thank Mike C
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Mike - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with our entire staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated.... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103-7102
Location: United States > North Carolina > Winston Salem
Price Range: $64 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2*
Number of rooms: 111
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Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay
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