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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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160 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Dallas, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is nestled off the main road and secluded but close to the mall and restaurants. Easy access from the highway and the hotel is very clean and the staff if very friendly and professional. Hotel has a Starbucks inside on the main floor.

Helpful?
Thank wabook
Atlanta, Georgia
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 20, 2016

The hotel is in a good location (convenient to interstate, shopping) but overall just feels a little outdated and has somewhat underwhelming amenities. The beds are comfortable and the room AC worked fine (though there isn't a wall unit to control it). The bathroom was fine but the shower head didn't reach anywhere near my head. Staff was nice as... More 

Helpful?
Thank mercergk1
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Mercergk1, Thank you for your review and kind comments about our hotel, and yes we are in a Great Location with comfortable beds and cool ac units (we are ordering the wall mount thermostats now and a few rooms have them so thanks for your feed back, we do listen). This hotel was remodeled about 3 years ago and... More 

North Carolina Coast, North Carolina
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 16, 2016 via mobile

Very nice property, excellent staff. We had a little issue with the air conditioner but they went out of their way to fix it. Ate at the Bistro a couple of times. Excellent food and even better service. Thank you. The only negative we encountered was the pool. It's in need of repair and it appears that maintenence of the... More 

Helpful?
Thank David P
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your kind comments about our hotel. I am glad you had a chance to enjoy the Bistro, and its fine food and service. As for the pool this past Sunday we drained and repaired the flaking plaster you spoke of, as well tightened the loose hand rail. See we did notice it as well and corrected it.... More 

Charlotte, North Carolina
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 11, 2016

I arrived here late at night and needed a room for the evening. Check-in process was speedy. The guy at the front desk was really polite and efficient. There was an issue with the first room I was given, but it was quickly corrected by the hotel staff. Hotel was clean, the rooms are spacious. This is your standard Courtyard... More 

Helpful?
Thank Layoverlife86
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

We are Great with a Great Staff !!! Thanks for noticing and mentioning that. Location, Location, Location is also great. Lots of things to choice from. We look forward to your return visit to the area. More 

Tampa, Florida
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 28, 2016

This is the second time I've stayed here but won't stay again. It's close to my business destination but it's time to find a new spot to stay. The personnel are all friendly and efficient and the Bistro turns out very good food. The property, however, is in bad need of a facelift. The bathrooms are stanky, the carpeting and... More 

Helpful?
Thank jdscitr
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

I am so sorry you felt our hotel was in need of a facelift. We did remodel the hotel about 3 years ago and continue to clean and maintain all areas. The pool does get very busy during the summer especially over the weekends, but everyone seems to love it. Thank you for your kind comments about our wonderful staff,... More 

Huntsville, Alabama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 14, 2016

This is our 4th night and we have two more to go (Week long stay). Our room faced the front of the hotel and a business across the way and so no view but it was clean and quiet. The front desk staff, the housekeeping staff, and Bistro staff have been excellent in all ways! Teresa at the front desk... More 

Helpful?
Thank jlsm_96
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear jlsm_96, We are delighted to learn that you have enjoyed your stay. Yes the Staff here is amazing and Teresa is wonderful. We look forward to your return visits to our fine city. Tom Ferrell General Manager More 

spartanburg
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

I recently changed my hotel preference to the Marriott brand for multiple reasons 1) Reward Program, 2) Marriott Credit Card benefits, 3) Courtyard Marriott properties. Immediately upon entering the property you can tell it is an older hotel. I checked in at the front desk with Shelby then went to my room and found it did not have the balcony... More 

Helpful?
1 Thank lhardy_9
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Ihardy_9, Thank you for your kind words about our Great Staff here at the Courtyard Hanes Mall!! We are delighted that you enjoyed your stay and look forward to your return. Tom Ferrell General Manager More 

Charlotte, North Carolina
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

Quick and easy check-in, nice size bed and spacious room. Unfortunately there was a hair on the bathroom floor (see pic), sink outside headed into the shower which has good water pressure. I would stay here again

Helpful?
Thank inspyre
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your kind comments about our staff and hotel, and I look forward to your return visit. I do apologize for the oversight that you found on the floor. normally the Housekeepers are very good at finding everything in the room. Again Thank you for your post and we look forward to serving your needs in the future.... More 

Charlotte, North Carolina
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 9, 2016 via mobile

This hotel was selected from an Express Deal on Priceline so I wasn't sure what I was booking until it was done. The hotel was very clean and comfortable. The rooms were very spacious and cozy. Although is was far from activities I needed to do, it was very close to great dining and the mall which is good for... More 

Helpful?
1 Thank Lanita W
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Lanita, Thank you so much for your kind words. I'm so glad you enjoyed your stay! We are tucked away in a very nice spot, and this team loves what they do and it shows! We look forward to seeing you again when your return to Winston-Salem. Safe Travels! Kristen More 

Charlotte, North Carolina, United States
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed April 25, 2016

I spent several nights there,the staff was very friendly, the bed was very comfortable, but i had a problem with no microwave in the room every room i have ever had i had one and if you made calls in or out you had to pay for it. i did have free wifi, but i also had a problem me... More 

Helpful?
Thank Aprilrose24
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Ms. Aprilrose24, Happy Birthday!! Thank you for your kind words about our hotel and I am glad you enjoyed your Birthday getaway. We do have Microwaves available upon request, on a first come first serve basis we have about 10 and seldom all are used) and they are delivered to your room. Courtyards have always had pay per order... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Location: United States > North Carolina > Winston Salem
Price Range: $97 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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