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Extended Stay America - Wilmington - New Centre Drive

94 reviews
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Traveler (11)
Room & Suite (12)
Dining (3)
Overview
  • Excellent21%
  • Very good18%
  • Average10%
  • Poor18%
  • Terrible33%
Travelers talk about
“cooking pots”(2 reviews)
“instant oatmeal”(2 reviews)
“place to stay”(6 reviews)
Free Wifi
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (94)Write a Review
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All reviewscooking potsinstant oatmealplace to stayfort fisherfull kitchenbed was comfortablemarket streetwalmartmicrowavesilverwareconvenience
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1 - 5 of 94 reviews
Reviewed 2 weeks ago

Although the managers were great, mainly Sarah, the overall experience was a large disappointment. The house keeping was less than subpar, and the exterior grounds had the same trash everywhere, from the day I arrived, until the day that I left(over a month). Then there...More

Review collected in partnership with Extended Stay
Thank David H
Response from 00esa, Manager at Extended Stay America - Wilmington - New Centre DriveResponded 2 weeks ago

David, thank you for your feedback. We are sorry for the issues you experienced during your stay and truly regret the inconvenience it caused. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel...More

Hotel's Favorite
Reviewed May 19, 2017 via mobile

The parking lot is small for all the large trucks that come and go in this place. The staff is very friendly and the room very clean. If you want new towels you take them to the front desk. Stand for today hotels and motels...More

Thank 214dolphins
Response from 00esa, General Manager at Extended Stay America - Wilmington - New Centre DriveResponded May 20, 2017

Thank you for choosing to stay at Extended Stay America - Wilmington - New Centre Drive. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share...More

Reviewed 4 weeks ago via mobile

I had an amazing time, the room was very neat and the bed was comfortable. Guest service was fantastic at the front desk and made sure we had everything we needed! I recommend 10/10 and I will be visiting again.More

Thank kayleem22
Response from 00esa, Manager at Extended Stay America - Wilmington - New Centre DriveResponded 4 weeks ago

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending us and look forward to welcoming you...More

Reviewed December 4, 2017

Very warm and welcoming. I truly enjoyed the front desk team and the hospitality. I also like the urgency they have to want to help you when in need. The cleaning crew was also very kind and helpful!!More

Review collected in partnership with Extended Stay
Thank seritar2017
Response from 00esa, Manager at Extended Stay America - Wilmington - New Centre DriveResponded December 5, 2017

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our staff. We work hard to provide high levels of service, so we will share your compliments...More

Reviewed November 14, 2017

10 days of staying in this place and worse service ever. ONE out of TEN days had house keeping, was there for work and they only offer 1 day to clean the room. Working 15 hrs a day and least I wanted to do was...More

Thank Sonii G
Response from 00esa, Manager at Extended Stay America - Wilmington - New Centre DriveResponded November 15, 2017

Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$65 - $124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$65 - $124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (11)
Room & Suite (12)
Dining (3)
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Room Tips
"Book somewhere else"
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"Eating Out Is Expensive! Ideal for those looking to save money by cooking/eating meals in room."
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"stay away from this location totally"
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"Don't stay here"
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